Mann Gillingham reviews

★★★★★ 1/5

Trustpilot

Awful experience with Mann

Awful experience with Mann. Unfortunately I was the buyer so was unable to escape using this agent. They are bullies and made the whole experience incredibly stressful for me. Tried to manipulate me into using their solicitor, spoke to me like dirt on phone calls, told me they were 'bored' of the situation I was in when the seller and I had a disagreement about something that was broken in the property and I wasn't being allowed entry to make sure it was fixed before completing, and delayed the process by taking weeks to book in viewings as they would forget to call me with available days. I will never use Mann and would be put off buying a property who are using them

Catherine · 8 April 2025

★★★★★ 1/5

Trustpilot

DO NOT USE MANN CHATHAM BRANCH! USE ACORN INSTEAD

I was with Purple bricks which turned out to be a nightmare. So I switched to Mann to sell my property in Blockmakers Court, hoping for a professional sale and support. I was not getting much viewing. I decided to do a renovation in the property to help improve interest and viewing. I then requested for new photos of the newly renovated property to be taken.

No · 2 September 2025

★★★★★ 5/5

Google

The young and beautiful lady told time to explain the importance stuff I needed to know to my understanding and was so patient with me and my husband. I recommend her services. Thanks

Tessy · 5 September 2025

★★★★★ 5/5

Trustpilot

Highly recommend Mann Estate Agents for…

Highly recommend Mann Estate Agents for selling your house, especially the Beckenham Branch, they were brilliant. After a valuation where they actually listened to us and took our needs into consideration, they organised 10 viewings for the 1st Saturday, and another 8 on the following Tuesday, and only brought qualified buyers. That was it, only 2 viewing days and we got 2 offers. Highly recommend them.They also helped keep the sale moving forward right up to exchanging and completion, making sure we knew if anything was slipping and needed to be chased.Will definitely only go through them again.

Hugh · 10 December 2021

★★★★★ 5/5

Google

I think Ria and Angel have done amazing as it's my first time buying they moved pretty quick to sort out the things nesserery to get the ball rolling I can't thank them enough!

Shaun · 9 August 2025

★★★★★ 1/5

Trustpilot

Where do I even start…

if I could give 0 stars I really would because my experience with Mann Lettings was ABYSMAL from the very beginning. The first time we asked to view the property, we arranged a viewing but when we arrived at the property to view it nobody from the letting agency was there. When we called up, we discovered that the letting agency had confused our booking with another client who had cancelled their booking. We therefore had to view the property with the tenant and no letting agent. Please bear in mind that all the tenants personal belongings were still in the property when we viewed it. We decided that we actually did like the property and we would like to move into this house, so we followed all the normal procedure signed all the contracts paid the holding deposit only to then be told that we wouldn’t be able to move into the property on the given date because the tenants who were in the property were delayed moving out. Fair enough I guess, as this is not their fault. However the way that this was handled was very poor. Communication was POOR, We kept getting moving dates and then those dates being retracted without telling us why this was happening. They weren’t very helpful or caring of our situation at all. Overall we ended up waiting almost 2 months for this property. So after two months of waiting we wanted to view the property empty before we moved into the house as we had generally forgotten exactly what the house looked like. The letting agency basically told us that this was not possible as they would receive the keys at night on the day before we moved in. On the moving day when we arrived at the property there was so many issues: the faucet in the kitchen was leaking, there was a crack in the wall, there was mould along the skirting board, and the manager of the flat (who was the landlords father) was very patronising, condescending and out right rude. We were trying to resolve the issues at hand without arguing or being a nuisance but the manager did not want to hear it and wouldn’t even consider compromise. Eventually the actual landlord arrived, who was a little more understanding and easier to communicate with, but at this point we were really at our wits end. We also discovered from the landlord that they had offered the letting agent a week in between the last tenant moving out and us moving in, in order to give time for us to view the property empty and sort out any issues that needed to be sorted before we moved in. The letting agent told the landlord that we would not want this week because we “wanted to move in asap” which was untrue. The letting agent failed to communicate that the landlord was willing to give a week before we move in, and this was frustrating as this is something that we would have been interested in. About an hour and a half after collecting the keys to the property we decided to terminate our contract due to negligence, slack, poor communication, and general bad service. I DO NOT recommend to use this letting agent, but if you do, good luck :(

Jade · 23 July 2021

★★★★★ 5/5

Google

We have recently gone through the Iamsold route of purchasing through Mann. It was very simple and the whole team looked after us throughout. The fee structure is explained before any bids are made and we will return again in future.

Joe · 9 April 2025

★★★★★ 1/5

Trustpilot

Do not rent your property out through these clowns!!

Just move anyone in. Arrogant and have no knowledge at all about Lettings. Reported issues regards to the tenants twice with Etienne is the Ashford branch and he’s exact words were I know the property so they shouldn’t be doing it and leave it with him will be resolved. Nothing done and got worse. Wrote an email to the manager nothing back . Sent a complaint and got a reply but the reply was clearly cut and paste as it was asking me questions that if they read the email wouldn’t need to be asked. Absolute jokers. Do not use they do not care about the property or the people who live next to who they move in.

Andrew · 29 December 2020

★★★★★ 5/5

Trustpilot

Highly recommended as a friendly, approachable and professional agency

Mann Waterlooville have recently sold my BTL property during Covid.After a bumpy start where the valuation was over optimistic (I said at the time I thought it was too high) the property sold after I reduced the price twice in 2 weeks. I developed a really good rapport with Di Furmedge, who wasn't my initial contact.Once the offer was accepted Di kept the ball in the air through the rest of the process, relentlessly pursuing both sets of solicitors and the buyer to ensure all the paperwork came together and kept communication open throughout. Katie too kept in touch and they were both extremely flexible, professional and thorough. Nothing was too much trouble.I opted to use Mann Countrywide panel of solicitors, and was initially a bit concerned as this was an Online portal - this proved to be an extremely good move. Everything was uploaded and viewable in the documents area, there was a great timeline to follow progress and a nice messaging centre for any questions or queries, manned by real people, not robots!The entire process from instruction to completion took a week under 4 months.An excellent outcome more especially during these really awkward trying times. Viewings were never refused nor a problem.Highly recommended as a friendly, approachable and professional agency.

Kay · 17 November 2020

★★★★★ 5/5

Google

Had a great experience with Mann whilst purchasing our property. Reece and all the staff there we so helpful throughout the whole process answering all my questions (there were a lot lol) and helping with anything I didn't understand. Would definitely recommend. 😁 …

Sarah · 20 February 2025

★★★★★ 1/5

Trustpilot

Shame you can't give no stars

Shame you can't give no stars. Our tenancy through them was a nightmare from start to finish. The staff are inexperienced and naive, & lost us a tenancy due to inflexibility. The tenant they did gain left after 4 months with zero notice, it took 6 months to get the deposit back, as rent owing, us chasing at every step. At which point they had the cheek to deduct £78 for a tax service we have no need of and which is for the financial year after we left them. There was also damage done but not enough deposit to cover it. Having read a comment by a previous landlord, we agree, I'm not sure that Manns tenant checks are worth anything at all.

Teresa · 16 September 2020

★★★★★ 5/5

Google

Billy and Matt helped me with letting out my first property and they made the experience very smooth and stress free. They always kept me up to date with what was happening with viewings and potential tenants. Even though I decided to let my property at probably the worst time of year (Christmas) they were very reassuring and were able to find me very suitable tenants. Thank you so much.

Blessing · 23 October 2023

★★★★★ 1/5

Trustpilot

Ripped off £400

Having left the property much cleaner than it was when we moved in Mann Countrywide sent us a bill to professionally clean the house at a charge of £400. The fact the house was not professionally cleaned when we moved in and was in fact filthy and all confirmed by the leaving property report, was not mentioned. We will be following this up. There is nothing good written about this agency on this reputable site. Good luck! The ridiculous quote to clean was from "After Five Cleaning", Forest Hill.

JS · 29 February 2020

★★★★★ 5/5

Google

We have recently should our house with Mann Gillingham. I found the service very helpful. Ria supported us a lot and helped us over the finishing line!

Laura · 9 August 2025

★★★★★ 5/5

Google

I am very pleased with the excellent service provided by Mann estate agency in Gillingham. The agent was incredibly professional, attentive, and made sure that every detail was handled correctly. I would highly recommend this estate agency for those who are looking to buy or sell property.

Roman · 4 December 2024

★★★★★ 1/5

Trustpilot

IF BUYING A HOUSE? AVOID IF RENTING? AVOID IF NEEDING THE TOILET! GO THERE!

AVOID! If you value your timeAVOID!! If your value your dignityAVOID!!! If you value your moneyI went to see a flat down in Northfleet and the agent refused to take an official offer to the vendor as I didn't have an AIP. Fair Enough.Then I get spammed with voice mails and texts demanding to call them back. I called them back and I explained; There is no point me applying for an AIP if you haven't accepted my offer. As far as I know I can turn up to your premises with an AIP as requested for the offer amount and you can turn around and say SORRY vendor found a better offer from a different buyer. WASTE OF AIP.Anyhow, they finally gave in and said that they accepted my offer and to take out the AIP.I then spoke to my mortgage adviser and got the AIP and as I was driving to work I received a text message saying "vendor has decided to take another buyers offer".What kind of scum do you have to be to waste someone's time effort and money!?TRASHY company, I will never do business with them again and you shouldn't either!

NITRO · 20 August 2019

★★★★★ 5/5

Google

I really can not recommend Mann’s enough, the whole team. We last min decided to use Matt the in-house advisor and it was the best decision, getting our mortgage wasn’t easy but Matt did all the hard work & contuined to communicate with us the whole time. It was such an easy process and the team worked with us in chasing up our difficult solicitors, they did everything to make sure us buying our first home was as easy & as stress free as possible & we can’t thank the team for their level of communication & professionalism.PositiveResponsiveness, Quality, Professionalism

Amelia · 23 October 2022

★★★★★ 5/5

Google

Just want to say a massive thank you to the Gillingham team, who have made buying our first house such an easy and rewarding process. They have done nothing but support and guide us through all of the process. From the beginning when we had our first viewing with Tom and we got the phone call to say our offer had been accepted, to the rest of the process with support from Suzanne, Richard and Maria, they have been amazing! I couldn’t recommend them enough!

Jordan · 23 October 2022

★★★★★ 5/5

Google

Ria exemplified excellent customer service and was really helpful with getting my meeting booked.

Jimi · 20 November 2025

★★★★★ 5/5

Trustpilot

GRAVESEND branch

GRAVESEND branch I’ve just sold flat in Northfleet and wanted to say I was happy with the service I received. I had a valuation done by both Ashlee and Lee Mellet as I had initially intended to sell earlier than I did. I found them both to be impressive and knowledgeable, and they were the clear winners out of the other agents I had round (well, joint first, but the other agent sent one person both times, so I knew that Mann had two people I trusted!). More importantly, I received an offer £2,000 more than my top range that I thought I might achieve. And the buyer had offered £4,000 less than this, but Ashlee was able to get the offer increased.Ryan who conducted my viewings was better than I had expected, being so young. Probably wrong to think that way I know. They were competitively priced for the service I received and I’m pleased I chose them. I’m glad I didn’t go with an online agent as I would likely have done the viewings myself and agreed a much lower price than Mann got for me. Some agents prices are ridiculously high, but I do feel you get what you pay for.I can’t say there aren’t better agents out there as I don’t know, but I would definitely recommend Mann

Gary · 22 June 2018

★★★★★ 1/5

Trustpilot

Liar agents!!

My personal experience with them and I still with them its shameful!!!I got 2 issue with them!! 1th is the blocked pipes in our bathroom and the water stays in the bath and dosen t drain. We have contacted them to let they know and the send after 1 month the plumber. Know is already 3 month and no one came to fix it!!! When the plumber came said the pips needed to be changed, are to old!!!The whole situation is very frustrating. And on the top of that I ve been trying to contact the maintenance office manager and been getting ignored!!! That is unbelievable, I can not even fix it with my plumber for the contract!! The 2th was the washing machine very old never in my life I have seen something like that!!! Anyway after a 7 month the washing machine died!! WE asked to changed with the new one and always excuse and take time and after 1 month, without resolve this issue I bought the new washing machine by may self without get and money back!!! Its shame!!!

Michele · 24 April 2018

★★★★★ 1/5

Trustpilot

The service from Park gate Mann Co was…

The service from Park gate Mann Co was very poor. The member of staff who valued our property set our expectations falsely. She advised we would only be held in our contract with them for 2 months despite not holding to this. We were also promised that she would do other things which never materialised. As soon as they had our business they had very little contact with us after this! Dishonest company to deal with.

Gail · 19 November 2024

★★★★★ 5/5

Google

We are entirely satisfied with Mann. We checked a couple of agencies before but we guess Mann has the best customer service. They are working hard for their customers to find the best options for them to get their house what they want in a good price. They always updated us step by step during the progress and they were very helpful to get all the necessary documents (bank mortgage, insurance, ect.). We can highly recommend Mann for everyone who wants to be sure to get the best agency in real estate industry. Many thanks for Jack and the team. Anita and Gabor

Gábor · 24 October 2016

★★★★★ 2/5

Trustpilot

Avoid. Sharks.

Fine during tenancy, not specifically great, but not head-against-wall territory like some agents of the past. The issues, however, came up around release of the deposit. On the day we moved our landlord instructed full release of the deposit following her own inspection. Mann kicked around the email between three or four people for 6 weeks with zero action. I must have called 20+ times and went through the same spiel with different members of staff. Eventually our landlord got involved, shocked Mann had flat out refused to repay nearly £2000. They fairly quickly then expedited things, and it took (only) another ten days to recover the money.I take two things from this:1. Mann prioritises landlords over tenants. As renters you’re considered bottom feeders by this company.2. In this new era of high interest on savings, it’s their policy to sit on your money as long as possible in their bank account, harvesting interest off the combined value of thousands of tenants, which equals millions of pounds. Clever and very, very sneaky.

HJ · 28 August 2024