Trusted Agent profile · Medway
★★★★★
335 reviews across 2 platforms
88 High Street, Gillingham, ME7 1AX, Medway, ME7 1AX
Mann's office in Medway, at 88 High Street, is rated 3.1 out of 5 across 335 reviews on two platforms, including 115 Google reviews rated 4.6.
Every review we hold for the Medway office, from every platform, shown as written. First names only.
5/5
TrustpilotJust a great experience
I complete on 12 January 2024 thanks to the Totton branch. They found a sound buyer pretty quick. The whole experience was absolutely awesome. They are extremely customer focused, friendly yet professional, great communication, feedback of the stages was first class and they helped in keeping the stress to a minimum. Job well done. Thank you! X
1/5
TrustpilotWorst property management!
A family member who has special needs rents through Mann. As they require help I deal with any maintenance issues that arise for them. In July their ceiling fell down on them while they were in bed. We reported the issue straight away and moved them in with us as the property was not safe (more of the ceiling came down on subsequent days. I reported the issue through their FixFlo app out of hours but apparently a ceiling falling on you doesn’t constitute an emergency so we weren’t contacted until days later. I tried to call the property manager repeatedly but we’re not able to get through. I called literally 80 times one day and no response. The issue was finally resolved by me going through Facebook. After a week of them living with us no rent was refunded. The ceiling is repaired but still not painted 3 months later! I assumed this mismanagement was a one off but we are now dealing with an oven that is not working. They have now been without a working oven for a week and we have had to chase repeatedly for even the most basic of updates. Also their out of hours emergency policy is ridiculous! It states that you have to get your own contractor and pay for the works but they don’t guarantee that they will refund you the money that you pay out!
1/5
TrustpilotComplete waste of time.
A friend and I had organised a viewing earlier in the week for Saturday morning. As we both work Mon-Fri viewings for us aren’t regular and plans have to be cancelled to make viewings possible. After arriving 15 minutes early to the area of the flat I get a phone call saying the tenant has left the property and the agent doesn’t have a key to enter. Complete waste of time. It’s basics for estate agents to have a copy of the keys to an address to avoid this problem. If you don’t want to waste your weekends I suggest using a different estate agents.
1/5
TrustpilotIt’s been a real struggle to get our…
It’s been a real struggle to get our holding deposit back. Agreed deposit release with landlord and estate agent; but deposit team is awful. Excuse after excuse. Holidays, sickness, we owe £5 for this and that, no updating, only given updates when chased. Don’t bother getting back to emails or when you call the deposit team they won’t speak to you once they know it’s you on hold. Twice now they couldn’t speak to me because the computer needed resetting as it was freezing. Felt like an episode of the IT crowd.We had a few issues while in the property. Which Mann wasn’t any help. But one I will mention. The fixed wire test took place and we had an email from the service/repairs team advising we had to pay for this and that etc. Basically the wiring to some light fittings needed replacing and they wanted the tenants to pay for a re-wiring. I called the guy who sent the email and explained that was down to the landlord. Why should we have to pay for the house to be re-wired. He sounded high and clueless and said he would speak to his manager. We heard nothing about this again.Anyway. Look. If you need somewhere to live or find a nice home that Mann are dealing with, I’m sure this review and the tones of other bad ones won’t put you off. But as it stands we are still waiting for our deposit back and today we will be going via the my deposit scheme tribunal to get this back. Normally you only need to do this when you have issues with the landlord or estate agent when you don’t agree on how much should be taken for repairs. But this issues is with Mann just not returning it or getting back to us. I suspect as Mann Countrywide hold onto the actual cash and only have an insurance scheme with my deposits. They use the cash deposit elsewhere else in the business so it’s not actually there when it’s time to release so they delay so they can get funds in from else where to return you money. Beware
1/5
TrustpilotNever in my whole life have I experienced anything like this company.
Sadly with this site you have to give a score, zero or minus aren't allowed. I have no words, and yet so many for this company and the customer service experience. Immoral, lying, incompetent, unprofessional would be the nicest words, the worst my solicitor has heard. The charges are extortionate when you get nothing but stress, they don't return your phone calls or emails, whether they are the maintenance team or manager. They grab those fees from you very quickly, but that appears to be the only thing they can be relied upon. I have dealt with the Totton office, Southampton and Woolston. They have lost documents, despite me posting through their door, after making a 42 mile return journey and providing a photo of the envelope on their doormat. My only advice, go elsewhere. No wonder the reviews are so bad and not responded to by the company.
5/5
GoogleI cannot recommended MANN Gillingham enough! It's rare these days that you find an estate agent who provides the level of service that Richard and Amanda have. These guys were a joy to deal with for our purchase from start to finish nothing was too much trouble. I would recommend them in a heartbeat.
Many thanks for the 5* review and recommendation, I will of course ensure your kind words are passed on to our dedicated team. Best wishes, Lucy
1/5
TrustpilotAbsolutely awful management
Absolutely awful management. You can expect nothing to be done. They mainly take your money and leave you to deal with the rest. Even the accounts department needs help with how much money is owed and how much they should take. Be careful. You will be going in circles. There will not be one point of contact you will be dealing with but multiple and all saying different things. It was a complete stressful nightmare. Never again. They didn’t even fix issues for the tenant. I would not recommend Mann to anyone you would be better off dealing with the flat yourself as potentially that’s what you will end up doing only difference would be you will have much more stress to deal with.
5/5
GoogleMann in Gillingham are very caring and professional. Nothing is too much trouble and their respect and communication is perfect. Thank you for all of your hard work and great communication to help with the fast and smooth sale of my house. JenPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotTerrible management from The Chatham…
Terrible management from The Chatham branch of Mann Countrywide lettings. Could not get any response from them for over a year of moving into the property and eventually had to write to the landlord directly. Luckily we have a great landlord and he also agreed the management from this company was awful. Unsure as to why they are charging the landlord a management fee when they do not manage the property at all and are taking the money from the landlord to basically receive rent from us each month. Terrible customer service and have again been waiting almost 2 weeks for a call back regarding maintenance issues reported. As a property manager myself I understand the job fully and there is no excuse for this terrible service. Would not recommend this company to any landlords/tenants.
1/5
TrustpilotUseless , abusive , giving out personal details without permission
I raised a complaint with there property manager Susan. Provided everything they requested with the complaint and she come back with an abusive email to myself. Better yet we approached the tenants the morning for a THIRD TIME regarding the issue and they refused to speak to us as they had been forwarded on my email from Susan when I made the complaint. That email had my phone number and my email address on it which I never gave permission for them to hand out. Let’s hope when connells fully take control and combine the companies they get rid of staff members like this.
1/5
TrustpilotAbsolutely shocking 0/10 stay away
Absolutely shocking. Moved into a property during covid which was a rental. Wasn't able to view prior and told that all was newly decorated in line with video and photos provided. Turned up to what I can only describe as a squat. Hadn't been cleaned, marks on all the walls, wasn't the same as the pictures or video. We were not happy moving in as we had been misled and they tried to charge us 800 pound to re advertise (using the same misleading adverts) and changed their mind when we threatened to share the actual photos of the property. Still owe us £184. Would rather sleep rough than pay these low lives money
5/5
TrustpilotMany Many Thanks to Paul and Anne at…
Many Many Thanks to Paul and Anne at Mann Estate Agent’s in Rochester office They steeped up when needed to get Things done on the final push.Highly Recommend
5/5
TrustpilotBrilliant service from the Gillingham…
Brilliant service from the Gillingham branch, we put our house on the market in March 2020 and we sold with the first viewing.Richard took us through processes accurately, he is a great communicator and constantly chased up with our solicitors for responses, he is lovely to talk to and will get a job done.During the last final 2 months of our move Denice assisted us, she is absolutely lovely, very informative and chased our solicitors for us constantly,I felt really at ease with her.Honestly if you want a nice trusted agent go to Mann and Co Gillingham
1/5
TrustpilotDo not ask your property for letting in…
Do not ask your property for letting in Woolwich arsenal branch. I choose this company the reason why my property is very near by. However this company's especially, Local branch's service is not unacceptable. I feel like most of Woolwich staffs are arrogant, irresponsible, unpleasant.This company is quite big and has multiple departments looking after task so that's why I tired to contact every department , I had to contact numerous times.moreover, The person in charge changed several time without any taken over, so I had to explain whenever the staff changed.I has got lots of frustration to contact them, when I emailed or called, they response few days later or nothing.Now I ended up with this company, finally!! Anyway, I put on a STAR but if there are minus star, I would put more than I could do.Do not consider Mann countrywide Woolwich Arsenal branch.
3/5
TrustpilotInformation for sellers in Ashford
Although my property was sold quickly at what I consider was a fair price for the buyer and myself, with hindsight I felt that I was misled by Mann at Ashford during their sales talk to persuade me to use them as my estate agent. Firstly, during the sales talk, I was given a £20,000 price range for the value of the property, but within a week after they were commissioned by me, they advertised it with a price guide at the bottom end of the range, which the property was sold at. Secondly, their fee was a lump sum based on the average value of the price range given to me during their sales talk. I would suggest that you demand a % fee so if they sell the property at a lower price, their fees are reduced accordingly and not based on their exaggerated valuation. Unfortunately I consider that these practices of exaggeration to win commissions are common among estate agents, when I interviewed other estate agents in my selling process.
1/5
TrustpilotAtrocious company
Atrocious. If I could give no stars, I would.Mann Countrywide in woolwich placed a tenant in my property who turned it into a drug growing factory. The tenant’s credit report didnt recognise him at his previous address, yet they happily put him in my property.I have tried to contact them since July 2020 but nobody replies to emails , the details they advertise for their complaints office does not exist, nobody answers the phone at the complaints office 0161 233 8231, and their branch manager, Fawaz de Silva, has not responded to approximately 12 emails to date. Go elsewhere if you have regard for your property. I’m complaining to the property ombudsman.
5/5
TrustpilotExcellent
I have joined Mann as a landlord as I had a flat (used to be my home) vacant in Ramsgate. May as well make some money from it rather than leave it empty. Lucy from the Ramsgate office came around to do the valuation band although she was £50 lower than other estate agents I was impressed with her speed for visiting and that she could suggest tradesmen for getting the necessary safety checks and certification. If I had waited for another estate agent I would probably have run out of money. Lucy managed to get the flat tenanted in three weeks and that includes a long wait for the electrician and remedial work on the kitchen lights. Very happy and things are ticking over nicely. Can now get the windows replaced and replace the old wooden front door with a upvc one.My only note of criticism would be the landlord portal. Not essential to have but useful nonetheless. It was working fine, then wasn’t for a couple of weeks but seems to be fine again now. Hopeful it will stay that way. Overall, very happy and would definitely use Mann again.
5/5
TrustpilotWe have had a fantastic experience with…
We have had a fantastic experience with Mann, Strood when we sold our property. We worked mostly with Anne (who now works at Rochester and we have “followed” her) as our “go to” person, who promptly set up a sales team for us. We were given realistic advice regarding selling and strategies which worked with our family lifestyle. We sold swiftly, with the property going into a bidding war, of which Anne advised the most suitable candidate to sell too sell too in regards of reliability from their vetting. Even though they were not obliged, they (Mostly Anne) went beyond the call of duty and hurried along our buying of he other property and we moved relatively stress free (well moving house with a newborn baby is stressful!) within 3 months. Fantastic and professional work and experience of which we co to us to use Anne and Rochester branch services to this day.
1/5
TrustpilotMann Rochester Branch - Con artist
Con Artist - Anne who works for Mann Rochester Branch Sales team. In the pandemic, Anne sent emails to financially con potential customers (who never agreed to use their service) and emotionally threat potential customers that they are not allowed to sell their properties with any other agents, otherwise a fee to Mann would be involved. A shocking indecent human being! When we reported Ann's con behaviour to Mann's headoffice complaint team, they apologised to us and rectified it. We appreciated to Mann's effective complaint handling about their employees misconduct, hopefully Mann should not tolerate their employees con behaviour and start hiring decent human beings in the future!
1/5
TrustpilotDon't use this bunch of cowboys
Don't use this bunch of cowboys. I eventually got my (full) deposit back 5 months after leaving the property, in a better condition than I moved in. They used all manner of lame excuses to avoid paying it back, until I lodged a complaint with Mydeposits. Fingers crossed that the current economic climate wipes out this pond life of a company. If you rent through them then my advice is to get stroppy as soon as possible and use every trick in the book to make them abide by their legal obligations
1/5
TrustpilotRead all the reviews and decide for yourself
We sold our house and needed somewhere to rent for six months. We viewed the property and from the moment we paid the deposit we had issues. Shannon from their Swanley office failed to have the property ready to move into on time and cost us an additional £700 pounds moving-in costs. It was still being decorated by their own handyman when we moved in. The house was filthy, the gas oven leaked gas and when the heating failed to work we were made to wait a few days to get it fixed. We moved out over three weeks ago and we still have not got the bond back. The moving in report was poorly done. The moving out report attempted to find us responsible for damage already in the property - we filmed the entire property when we moved in and when we moved out as we knew there would be issues. I am stunned anyone would trust them with their property and from the rest of the reviews it s evident the problem is endemic within Mann Countrywide. If you are considering renting through them - owner or tenant - read all the reviews. Good luck.
1/5
TrustpilotThis is Absolutely bad experience l had…
This is Absolutely bad experience l had with mann. I have given holding deposit on 10th of August and they have called me and inform the flat has gone on 18th. The same day l have sent all my details to get my money back and this is today 24th August. I haven't get money back. Now no flat and no money also. Very bad experience.
1/5
Trustpilot1 star is too much
1 star is too much, portsmouth branch would not allow viewings and only allowed virtual viewings Due to covid-19 despite the property being empty for a month. If I could add photos of the dirt, grime, mouse poo and stained carpets. Now in a battle to get my money back as no way would I allow my son to go near that house. Mann refuse to refund me and have to go through a complaints service.
5/5
TrustpilotLovely estate agents
Lovely estate agents. Very thorough. Jodie and Kara were such lovely ladies! Thank you
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Mann's Medway office has 335 reviews across two platforms: 115 on Google, 220 on Trustpilot (across the whole business).
Mann Gillingham is rated 3.1 out of 5 across all 335 reviews, and 4.6 out of 5 on Google from 115 reviews.
Mann Gillingham, 88 High Street, Gillingham, ME7 1AX, Medway, ME7 1AX.
