Mann Gillingham reviews

★★★★★ 1/5

Trustpilot

Disgraceful Service

Well what can you say about this company. We rented out a property through them expecting a great service. They inspected an immaculate property with everything in place. Somehow whilst they were charging us for the upkeep and property checks our tenant's managed to remove all plants, trees, shrubs and two 8' x 6' garden sheds and paint every room in the house without their knowledge. And guess what its our fault/problem. Would not trust them to manage anything. By the way I am scoring them one star as I couldn't select no stars. Avoid at all costs because it will cost you. You have been warned

Dave · 16 March 2022

★★★★★ 1/5

Trustpilot

From a tenants perspective

From a tenants perspective: Mann have been hopeless from start to finish. Agents make you feel like everything you do is wrong and their favourite thing to do is threaten financial penalties for asking them to do the most basic of tasks. Every correspondence is rude and condescending.They arranged for our landlord to attend our property with NO NOTICE not once, not twice, but THREE TIMES during our tenancy. We've tried several times to lodge complaints but we're not even sure anyone submitted them.No one seems to know each other's job in the office and we've been without vital appliances upwards of ten weeks at a time. I once phoned and was spoken to in the most disgusting, dismissive tone which was blatantly based in sexism. The classic "I'm just going to speak over you, make your problems seem insignificant and demand I know best regardless". Awful service, they just take the money and do less than minimal work. Don't be fooled by good google reviews, they pay new tenants £20 for writing a 5* review on moving into a property. Lazy and discriminative. I hope they are investigated very soon.

Grace · 4 March 2022

★★★★★ 1/5

Trustpilot

Terrible service from Mann in Catford a…y

Terrible service from Mann in Catford a few years ago. To make matters worse they keep calling me asking if they can help with my BTL. Take my details off your system - I've asked you 5 times already. Imbeciles.

Alex · 12 December 2024

★★★★★ 1/5

Trustpilot

I live in a building comprising of…

I live in a building comprising of several flats, one of which was sold last year 2021around June/July. The ‘sold’ sign is still attached to the fence on the property. I have contacted Mann in their Sutton, Surrey office on 7-8 occasions to ask for their sign to be removed, but apart from one promise do this after my first call, nothing has happened. Subsequent calls, and emails to them have been totally ignored.Their customer service appears nonexistent, and if I decide to sell my flat, Mann Estate agents would be the absolute last people I would use.If they can’t organise this simple thing, I dread to think how they do business!

Chris · 14 February 2022

★★★★★ 5/5

Trustpilot

As a new landlord

As a new landlord, I have been really impressed with the service and professionalism shown by Lee, who has been working hard to get my property let at short notice.His knowledge of the rental market is just superb, and he has kept me up to date throughout during the whole process. What he doesn't know isn't worth knowing, so overall the whole process has been super smooth. A+++

Matthew · 24 May 2023

★★★★★ 1/5

Trustpilot

Mann Countrywide Estate Agent Woolwich…

Mann Countrywide Estate Agent Woolwich were not able to understand my mortgage needs .The staff would benefit from training on Buy To Let mortgages. Mouse infestation in the area didn’t help .

Paul · 31 January 2022

★★★★★ 5/5

Trustpilot

Mann estate agents - Chessington

We dealt with Mann estate agents Chessington when buying our first house and exchanged today. We spent a year dealing with other estate agents and viewing other properties but Mann estate agents chessington instantly felt different, right from the first point of contact. They couldn’t do enough to accommodate us, even when the property was so heavily in demand and they were managing many viewings on the same day. They were very professional but also very personable, really taking the time to listen to us. They quickly introduced themselves to us and Akil, Kim and Zoe really made us feel like part of the extended family and so at ease. They helped us through getting the offer accepted and it was after this point that they really went above and beyond. They managed our expectations well and with compassion, and helped keep a clear and easy line of communication between us and the seller making the whole process free of stress or worry. They were always happy to take calls and emails with my questions (of which there were many as a first time buyer), but also proactively got in touch with us regularly to keep us informed. Our solicitor was unfortunately difficult to deal with and the fantastic team at Mann estate agents even helped manage this relationship better and patched the holes in our knowledge that perhaps the solicitor should have been doing. They took on the role of estate agent/friend/liaison between parties (and sometimes therapist) with the highest integrity and professionalism without complaint. I rarely leave feedback for companies but this experience genuinely compelled me to. We honestly couldn’t have got through the sale without their fantastic support and help. The only downside is that once we complete in a week, we won’t have regular contact with Akil, Zoe or Kim as their job is well and truly done, and then some. Would highly recommend to anyone.

Phillip · 25 January 2022

★★★★★ 1/5

Trustpilot

Unethical

Unethical, incompetent and untrustworthy experience the worst in14 years of renting.Do not trust these they cannot retain information nor carry out any agreed actions- they will say one thing and do the opposite. A very poor experience whereby nonsense eminates from them , what a truly shocking experience . BEWARE AVOID

Steve · 4 June 2024

★★★★★ 1/5

Trustpilot

A VERY BAD CUSTOMER EXPERIENCE

Although we agreed with the landlord the amount of the deposit to be returned, Mandy Cook from Mann Agency did not agree and has stopped this agreement. My advice is that DO NOT SELL OR RENT WITH MANN. They have very bad customer experience, see other people experiences with this agency, VERY VERY bad overall. I have no other option to raise dispute with mydeposits.co.uk. We still do not know or understand why Mandy Cook from Mann Agency has did this to us.

Valon · 2 December 2021

★★★★★ 1/5

Trustpilot

Awful staff, horrendously poor customer SERVICE skills

Awful staff! Cringeworthy. A man from there had me in tears after shaming me for not knowing what my friends earn. They ask, to rent a 1 bedroom for a guarantor who earns over 40k per annum and when I explained the average wage in the UK is 26k therefore what type of elitist company are they running? The man got rude and had the demeanor of someone desperate for money and like I owed him some the way he spoke to me. Spoke down to me to be precise. I've worked with homeless charities for years and to know there is a housing crisis in the UK, to be commended by the Queen for my tenacity, to be invited to Westminster Abbey and asked to shake the Queen's hand, yet I'm not good enough to rent a flat because my friends are APPARENTLY not successful enough to rent a one bedroom from Mann a company I've never heard of🤣🤣🤣they're not the brightest either, since then had a girl call me and ask me again what my friends earn, at this point they seem desperate for clients yet it sounds like a child on the phone. I asked her what her friends earn, if she knows anyone earning 40k and she said no, she didn't she also felt offended at the question yet demanded the same information from me seconds before. When I asked the averaged wage in the UK she was stumped, when I wished her luck she sat on the phone repeating OK like a belligerent school kid who'd been told to answer a difficult question she seemed embarrassed and confused. They are unhelpful, unrealistic and consistently rude in their approach. I suspect they take on people based on who they know, not their own merits. I come with glowing references, parents who worked 2 or 3 jobs all their lives and are home owners who want to help, friends who work every hour God sends to provide for their families yet it's not good enough for a one bedroom from Mann. Now imagine you've been homeless because of domestic violence, to be told once you're on your feet you aren't good enough to have shelter because your friends aren't rich enough. Even tho you can pay rent, have friends willing as guarantors, have references and imagine your child in this position, needing a break. You're trying to help and even though you worked your whole lives and bought your own home, you're told you aren't good enough for your child to have a 1 bedroom secured because the company thinks you're too poor. Unnecessary, disgraceful discrimination. They need to be investigated immediately

Michelle · 21 November 2021

★★★★★ 1/5

Trustpilot

DO NOT USE THIS AGENCY!!!

DO NOT USE THIS AGENCY!!!! I wish i could give zero stars. Possibly the worst estate agents on planet earth. Firstly, lied about their property, claimed the room was furnished, turned up there was no bed. Allowed me a reduction of my rent for the second month to afford a bed, which was appreciated but have recently received a letter claiming I am in arrears because I paid the agreed amount for the second month but they've not actually put it on the system so potentially screwed up my credit. They are incredibly rude and inconsiderate, and do not reply to emails especially important ones. Claimed the house was a 'professional' house share, two tenants on UC and the house has a severe drug problem. They refuse to fix things and I had a blind fall on my head which has allegedly been broken for over a year, the second washing machine is broken and doubt they will fix it before I move out. I have had to discuss things with the council as the estate agents do not respond and will not give me the landlords details, I am tempted to launch an investigation into their procedures. Trying to move out to escape this shockingly awful estate agent asap, doubt I will get my deposit back either, seems they are thieves. Never seen such misconduct.

HSmitt · 14 November 2021

★★★★★ 1/5

Trustpilot

Greedy and aggressive landlord

I had my previous landlord which the property that I rented through Mann Countrywide Estate agent in Sydenham, South East London.This landlord was very aggressive and greedy man. He had often demanded me to pay for the upraising rents every 18 months and asked me for coming into my place without a tenant presented at home, when I refused his request then it turned out a very aggressively bad behaviour landlord. His name is Mr Bob Mann, at 7 Winsford Road, Catford, London. It was the worst landlord I had been in my life since I put my trust in this letting agent. Be aware of this landlord and his property’s letting agents if you want to rent it. He was a rogue one !Anyone who ever has been in the same my situation, please share your experience ? Thanks

Hong · 7 November 2021

★★★★★ 1/5

Trustpilot

Inefficient and poor customer service

Mann Countrywide Catford has caused us to waste so much time, money and energy in a move that should have been really simple. They are the only agency that got us to travel 1h to sign a lease agreement (they « manage » properties in West London but they insist you come to their office in Catford to sign - we are in 2021, DocuSign is a thing). When we got to the property, we found that the flat was not ready, dirty with loads of construction rubbish in it, even though they had confirmed that the flat was clean and ready to move into. The agent was not very proactive in sorting it out and we had to push to obtain an update on how they would fix the issue. We could not trust the agent to get back to us and had to chase many times (which has been verified by her going on annual leave, providing no handover contact as our issue was not completely solved).All in all, they wasted our time and money (at least 2 to 3 days of rent where we could not live in the flat we have paid for).

Naomi · 1 November 2021

★★★★★ 5/5

Trustpilot

Just a great experience

I complete on 12 January 2024 thanks to the Totton branch. They found a sound buyer pretty quick. The whole experience was absolutely awesome. They are extremely customer focused, friendly yet professional, great communication, feedback of the stages was first class and they helped in keeping the stress to a minimum. Job well done. Thank you! X

Brian · 5 January 2024

★★★★★ 1/5

Trustpilot

Worst property management!

A family member who has special needs rents through Mann. As they require help I deal with any maintenance issues that arise for them. In July their ceiling fell down on them while they were in bed. We reported the issue straight away and moved them in with us as the property was not safe (more of the ceiling came down on subsequent days. I reported the issue through their FixFlo app out of hours but apparently a ceiling falling on you doesn’t constitute an emergency so we weren’t contacted until days later. I tried to call the property manager repeatedly but we’re not able to get through. I called literally 80 times one day and no response. The issue was finally resolved by me going through Facebook. After a week of them living with us no rent was refunded. The ceiling is repaired but still not painted 3 months later! I assumed this mismanagement was a one off but we are now dealing with an oven that is not working. They have now been without a working oven for a week and we have had to chase repeatedly for even the most basic of updates. Also their out of hours emergency policy is ridiculous! It states that you have to get your own contractor and pay for the works but they don’t guarantee that they will refund you the money that you pay out!

Miss · 8 October 2021

★★★★★ 1/5

Trustpilot

Complete waste of time.

A friend and I had organised a viewing earlier in the week for Saturday morning. As we both work Mon-Fri viewings for us aren’t regular and plans have to be cancelled to make viewings possible. After arriving 15 minutes early to the area of the flat I get a phone call saying the tenant has left the property and the agent doesn’t have a key to enter. Complete waste of time. It’s basics for estate agents to have a copy of the keys to an address to avoid this problem. If you don’t want to waste your weekends I suggest using a different estate agents.

Huw · 18 September 2021

★★★★★ 1/5

Trustpilot

It’s been a real struggle to get our…

It’s been a real struggle to get our holding deposit back. Agreed deposit release with landlord and estate agent; but deposit team is awful. Excuse after excuse. Holidays, sickness, we owe £5 for this and that, no updating, only given updates when chased. Don’t bother getting back to emails or when you call the deposit team they won’t speak to you once they know it’s you on hold. Twice now they couldn’t speak to me because the computer needed resetting as it was freezing. Felt like an episode of the IT crowd.We had a few issues while in the property. Which Mann wasn’t any help. But one I will mention. The fixed wire test took place and we had an email from the service/repairs team advising we had to pay for this and that etc. Basically the wiring to some light fittings needed replacing and they wanted the tenants to pay for a re-wiring. I called the guy who sent the email and explained that was down to the landlord. Why should we have to pay for the house to be re-wired. He sounded high and clueless and said he would speak to his manager. We heard nothing about this again.Anyway. Look. If you need somewhere to live or find a nice home that Mann are dealing with, I’m sure this review and the tones of other bad ones won’t put you off. But as it stands we are still waiting for our deposit back and today we will be going via the my deposit scheme tribunal to get this back. Normally you only need to do this when you have issues with the landlord or estate agent when you don’t agree on how much should be taken for repairs. But this issues is with Mann just not returning it or getting back to us. I suspect as Mann Countrywide hold onto the actual cash and only have an insurance scheme with my deposits. They use the cash deposit elsewhere else in the business so it’s not actually there when it’s time to release so they delay so they can get funds in from else where to return you money. Beware

Anonymous · 16 September 2021

★★★★★ 1/5

Trustpilot

Never in my whole life have I experienced anything like this company.

Sadly with this site you have to give a score, zero or minus aren't allowed. I have no words, and yet so many for this company and the customer service experience. Immoral, lying, incompetent, unprofessional would be the nicest words, the worst my solicitor has heard. The charges are extortionate when you get nothing but stress, they don't return your phone calls or emails, whether they are the maintenance team or manager. They grab those fees from you very quickly, but that appears to be the only thing they can be relied upon. I have dealt with the Totton office, Southampton and Woolston. They have lost documents, despite me posting through their door, after making a 42 mile return journey and providing a photo of the envelope on their doormat. My only advice, go elsewhere. No wonder the reviews are so bad and not responded to by the company.

Su · 14 July 2021

★★★★★ 5/5

Google

I cannot recommended MANN Gillingham enough! It's rare these days that you find an estate agent who provides the level of service that Richard and Amanda have. These guys were a joy to deal with for our purchase from start to finish nothing was too much trouble. I would recommend them in a heartbeat.

Jeanne · 24 October 2019

★★★★★ 1/5

Trustpilot

Absolutely awful management

Absolutely awful management. You can expect nothing to be done. They mainly take your money and leave you to deal with the rest. Even the accounts department needs help with how much money is owed and how much they should take. Be careful. You will be going in circles. There will not be one point of contact you will be dealing with but multiple and all saying different things. It was a complete stressful nightmare. Never again. They didn’t even fix issues for the tenant. I would not recommend Mann to anyone you would be better off dealing with the flat yourself as potentially that’s what you will end up doing only difference would be you will have much more stress to deal with.

RJ · 18 June 2021

★★★★★ 5/5

Google

Mann in Gillingham are very caring and professional. Nothing is too much trouble and their respect and communication is perfect. Thank you for all of your hard work and great communication to help with the fast and smooth sale of my house. JenPositiveResponsiveness, Quality, Professionalism, Value

Ja · 23 October 2021

★★★★★ 1/5

Trustpilot

Terrible management from The Chatham…

Terrible management from The Chatham branch of Mann Countrywide lettings. Could not get any response from them for over a year of moving into the property and eventually had to write to the landlord directly. Luckily we have a great landlord and he also agreed the management from this company was awful. Unsure as to why they are charging the landlord a management fee when they do not manage the property at all and are taking the money from the landlord to basically receive rent from us each month. Terrible customer service and have again been waiting almost 2 weeks for a call back regarding maintenance issues reported. As a property manager myself I understand the job fully and there is no excuse for this terrible service. Would not recommend this company to any landlords/tenants.

Denise · 21 April 2021

★★★★★ 1/5

Trustpilot

Useless , abusive , giving out personal details without permission

I raised a complaint with there property manager Susan. Provided everything they requested with the complaint and she come back with an abusive email to myself. Better yet we approached the tenants the morning for a THIRD TIME regarding the issue and they refused to speak to us as they had been forwarded on my email from Susan when I made the complaint. That email had my phone number and my email address on it which I never gave permission for them to hand out. Let’s hope when connells fully take control and combine the companies they get rid of staff members like this.

Andrew · 11 April 2021

★★★★★ 1/5

Trustpilot

Absolutely shocking 0/10 stay away

Absolutely shocking. Moved into a property during covid which was a rental. Wasn't able to view prior and told that all was newly decorated in line with video and photos provided. Turned up to what I can only describe as a squat. Hadn't been cleaned, marks on all the walls, wasn't the same as the pictures or video. We were not happy moving in as we had been misled and they tried to charge us 800 pound to re advertise (using the same misleading adverts) and changed their mind when we threatened to share the actual photos of the property. Still owe us £184. Would rather sleep rough than pay these low lives money

Rachael · 29 March 2021