Trusted Agent profile · Medway
★★★★★
363 reviews across 2 platforms
126 High Street, Chatham, ME4 4BY, Medway, ME4 4BY
Mann's office in Medway, at 126 High Street, is rated 3.1 out of 5 across 363 reviews on two platforms, including 134 Google reviews rated 4.5.
Every review we hold for the Medway office, from every platform, shown as written. First names only.
5/5
GoogleWe have recently rented a property through Mann and despite some issues out of their control we are very happy with the service provided. Many thanks to Kyle who was helpful and friendly throughout the whole process. Would definitely recommend. Amanda and Daniel
Many thanks Amanda for your fantastic 5* review. It gives me great pleasure to read that once again our Mann branch were friendly and helpful. Kind regards, Lucy.
2/5
TrustpilotAvoid. Sharks.
Fine during tenancy, not specifically great, but not head-against-wall territory like some agents of the past. The issues, however, came up around release of the deposit. On the day we moved our landlord instructed full release of the deposit following her own inspection. Mann kicked around the email between three or four people for 6 weeks with zero action. I must have called 20+ times and went through the same spiel with different members of staff. Eventually our landlord got involved, shocked Mann had flat out refused to repay nearly £2000. They fairly quickly then expedited things, and it took (only) another ten days to recover the money.I take two things from this:1. Mann prioritises landlords over tenants. As renters you’re considered bottom feeders by this company.2. In this new era of high interest on savings, it’s their policy to sit on your money as long as possible in their bank account, harvesting interest off the combined value of thousands of tenants, which equals millions of pounds. Clever and very, very sneaky.
5/5
GoogleIt was a smooth experience/journey with my agent who took her time to explain all the process to me. The most amazing thing was that, there was no delay, the references, the stipulated date of move in, every thing was on time. Thank you for your good job
Many thanks Doris for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotThis company keeps spam calling me…
This company keeps spam calling me asking if i have any properties to sell or let. Literally calling me every day, I have blocked their number. Guy on the phone sounds like a road man too, not exactly a professional impression.
1/5
TrustpilotAvoid
I went for a property than they not say was a repossession … all damadged than the day to do a offert the value increase of 10.000£ and when I ask for a loot legal Info on the property everyone disappear they only want cash buyer than all they’re company of mortgage contact me to try to move my choice on property 4 time more expensive I not racomande at all. They was not professional at all
5/5
GoogleMANN Estate is a very supportive and professional company. Margaret and Lucy are very welcoming. I needed a new home and they found me a really fantastic one. I would recommend this company to anyone seeking a 'home'!!
Thank you so much for your wonderful review and 5*'s! I will make sure your kind comments are forwarded to our local team and their Regional Director. Kind regards, Scott
1/5
TrustpilotRooooll up Circus is in Town!
Rooooll up! Rooooll up!! the circus is in town! Ashford town! This branch and service is so bad you would think you are being set up on candid camera to test your patience with all the errors.Forgot keys to the house for viewings, got calls to ask for feedback on viewing MY OWN HOUSE, sign placed outside my home when instructed not to for personal reasons.No response to emails , oh and feedback from people who cancelled and feedback a week AHEAD of a viewing! wow crystal balls really do exist! Terrible advert got the description wrong and did not change it and even argued about the lay out of my own home! Avoid them like a disease! two months of hell with them. So Mann.. Your’e Fired!!
5/5
GoogleCan't thank the Chatham branch enough! Charlotte, Olivia and Barry did so much to help with the sale of my property and did their best to minimise the stress from the whole process. So thank you very much!
Thank you for leaving us your superb 5* review Maggie. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotEstate Agent to avoid
Avoid North End branch of this outfit if they refer you to use their Solicitor based 100 miles away, Convey Law Ltd who will pay them an introduction fee, they are useless and will probably leave my tenant who is trying to buy a property homeless. Because this firm of referred solicitor by Mann and Co who have now washed their hands of the situation . It will know doubt leave my tenant will a larger bill.
1/5
GoogleTerrible agents to work with as a tenant, absolutely awful. Non-responsive and hopeless. UPDATE: Would like to add that after escalation to the lettings team manager that I'm not getting any responses to calls or emails, I've been totally ignored. And NOTHING back after waiting for weeks. A complete joke. DO NOT waste your time or money with this organisation. With regards to the response below. A nice easy blanket response which does nothing. @Lucy, if you really wanted to make a difference, my name is not hidden in this review and you could easily reach out to me or even better investigate the issue.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleI have been in contact with Mann Estate Agents this year and I would like to highlight the professionalism of one of their colleges, Holly Richards. The kindness and supportive mannerism was highly achieved throughout the whole time we dealt with them. She was only a phone call away and would always deal with us in the upmost respect. Thank you for being very caring, I couldn’t imagine buying a property without it being through Holly, it was so smooth running and quick.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleMargaret got in touch 4 weeks before my flat was ready for rental. She checked on the progress every week and when it was ready, she had tenant lined up within 2 days. Funny thing is that I purchased this as a buy to let and the estate agents that sold it never phoned me once after it was sold. I gave it on a multi agency out if respect for the other agents however Margaret blew the out of the water! I am very impressed with the letting service thus far. Mann they seem hungry to do business and thats what it takes to get the job done!PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleI could not fault the service that we received from Mr Gurvinder Thind, he was amazing from start to finish and even through the current pandemic he always put us first was always only ever a phone call away and could always answer our questions even though I’d always ask him about 100 questions a day, he made sure everything was being done for us and I just couldn’t imagine the journey of buying our house without him! Most professional and polite man who made buying our first home a journey to remember :)PositiveResponsiveness, Quality, Professionalism
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
1/5
TrustpilotPlease do not even consider using Mann…
Please do not even consider using Mann Countrywide for your property. Mine was completely trashed by a tenant with Mann Countrywide supposedly acting as my managing agents. Even worse, I found that the guarantor, accepted by Mann was an Irish citizen, so I can’t sue for repairs. They are without doubt the most ineffective, uncaring and unprofessional company I’ve ever had the misfortune to work with. Stay clear!
1/5
TrustpilotPOOR COMMINUCATION AND SERVICE MANN WOOLICH
THIS IS THE WORST SERVICE WE RECEIVED BY A LETTING AGENT. MANN COUNTRY-WIDE LETTING SPECIFICALLY WOOLICH AND MANAGER FAWAZ DA SILVA (LETTINGS MANAGER ) AND MICHEAL IBE (LETTINGS NEGOTIATOR). WE LEFT A DEPOSIT WITH THE AGENCY AND WERE TOLD THAT WE WOULD BE RETURNED OUR DEPOSIT IF THE LANDLORD PULLED OUT OF THE AGREEMENT. WITH A SURPLUS OF EVIDENCE SUPPLIED CONSISTING OF PROOF OF CCJ DISACOSIATION AND PROOF OF AFFORDABILITY. ACCORDING TO HOME-LET THE INFORMATION WE PROVIDED WAS SUFFICIENT ENOUGH HOWEVER MANN COUNTRY IS REFUSING TO SHARE REASONS AS TO WHY THEY DO WANT TO PROCESS OUR APPLICATION ALTHOUGH SHOWING ELIGIBILITY. WE ARE SEEKING A FULL REFUND THAT THEY REFUSE TO GIVE BACK.
5/5
TrustpilotLaura and the team at the Locks Heath…
Laura and the team at the Locks Heath branch were amazing from start to finish of our purchase. They kept in close contact throughout the whole process of purchasing, moving house is always a stressful process but the team eased that pressure.
5/5
GoogleI hvlsve been so happy with the property thank you so much
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleNavid helped me a lot with with the process would definitely recommend.
Thank you so much for your kind words! We're thrilled to hear that Navid was able to assist you and that you would recommend our services. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleAmazing team, came to them after a bad experience with another agent and honestly they couldn't have been more helpful. We're hoping to be happy in the new home for a while but when it is time to move I know who we're going to first.
Hi Tim, thank you for sharing your experience with us. We are delighted to hear that our team was able to assist you after your previous bad experience. Should you ever need our services again in the future, we'll be here to help. Thank you for choosing Mann Sales and Letting Agents Chatham.
1/5
TrustpilotPoor communication and mismanagement of flat
Dealing with this estate agent was an absolute nightmare. The complaints department was no help at all, with everyone giving me different information. I never wanted to become a landlord; I only did it because I couldn't sell my flat when I needed to move. The letting agent assured me they would take excellent care of my property, but that was far from the truth.They found a tenant with antisocial behavior, resulting in numerous complaints from the estate management about the tenant smoking weed and playing loud music at night. The letting agent did nothing to address these issues. They failed to inform me of damages and didn't chase the rent, which was consistently late. I had to follow up with them every month. Despite paying a full service fee, all they did was collect money.They misled me throughout the process. On the day the tenant was moving out, they called to say they had forgotten to send me the notice the previous month. They also wrongly deducted money for a rental extension, which I would never have agreed to if I had known the tenant was leaving. To make matters worse, the same agency helped this problematic tenant find a new flat, despite knowing about the complaints, late payments, damages, and unpaid rent.The complaints department was no better, merely covering for themselves instead of taking responsibility. Avoid this estate agent at all costs.
5/5
Google...I particularly would like to point out high professionalism, kindness and support from Miss Rachel Kay and Miss Margaret Kay that I and I assume all their Clients, have received during the ' lock down' time when it was difficult to provide good ( or any) Customer care and conduct the business, but they have done it with the highest professionalism and the best quality, and at the times when, for many people, it mattered the most. A great example how it can and should be done, and great example for others to follow. I Thank them Both. With regards and truly, Helena SY MillerPositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us your 5* review. Best wishes, Scott @ Customer Relations.
1/5
TrustpilotOne of the worst estate agents I have…
One of the worst estate agents I have ever encountered. I was given an appointment to view a property, but a day before, I received a message stating that it's sold. Despite that, I received another call seven days later, claiming the same property is back on the market and scheduling a second appointment. I requested an early appointment, but they couldn't accommodate due to the landlord's unavailability, forcing me to reschedule other commitments, including childcare. To my dismay, I received a call on the same day of the viewing, informing me that the property is now sold. Beware of this estate agent if you're selling your house; their professionalism is questionable.
1/5
GooglePurchased a new build property from them in Chatham in December 2022 called Elysium House in Chatham and they’re over 100 snags which I am still waiting to get resolved. As soon as you’ve exchanged, they want nothing to do with you and service changes. I regret purchasing from them. Will not recommend!
Hello, I am sorry you feel this way please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
1/5
GoogleAbsolutely avoid. too bureaucratic and i dont think the staff know how to smile. always rude and think that we are there to rob them. Also too many departments and once you've become a tenant, you need to talk to ten different people for different things. You wont have such an experience in a smaller, boutique agent where you get personalised attention. Even emergency maintenance takes atleast 10 days and that too we need to follow-up with their contractors to get the work done. Avoid pls. There are better choices available in the market
Dear Mr Shinde, We are sorry to hear of issues that you have had as a tenant, however, we cannot find you listed as a tenant at our Chatham Branch. Could you please get in touch with us, via review@countrywide.co.uk, so that we can look into this for you and directly address your concerns and which branch it might refer to. Many Thanks
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
