Mann Chatham Sales reviews in Medway

★★★★★ 1/5

Trustpilot

Horrible experience as tenants

Horrible experience as tenants. Multiple issues beginning from ignoring maintenance requests as tenants to not responding to emails regarding deposit return after tenancy. Even ignored our request for more information regarding extending the tenancy - proceeded to act as if not inquired and upon questioning why, they said that we should've made a request. The agency doesn't communicate between each other and does not provide timely responses to emails and completely ignores questions asked through their website. As tenants cannot really choose the agency, a warning to landlords that the agency is highly incompetent

Sam · 25 July 2025

★★★★★ 5/5

Google

I would like to point out Olivia Newell for her professionalism and warmth during the purchasing process. I would highly recommend Olivia for house viewings and bookings

Chef · 25 July 2024

★★★★★ 5/5

Trustpilot

Morgan Knott

I had the pleasure of being assisted by Morgan Knott, and she has been by far the most helpful and supportive person I’ve encountered during the house-hunting process. She is prompt, thorough, and incredibly easy to talk to, which made the entire experience smooth and stress-free. Morgan goes above and beyond to provide clear guidance and support every step of the way. I highly recommend her to anyone looking for a reliable and dedicated estate agent.

Suman · 1 September 2025

★★★★★ 5/5

Google

What Can I say! 5 stars all the way! From the Get go the team have been outstanding. However I would like to especially mention Vivienne. Throughout the whole process of agreeing to rent a property with Mann lettings, vivienne's customer service has been exceptional, warm, Friendly, informative, polite and just overall amazing. I really cannot thank you enough for all your hard work and help through this process. Matt You have also made the whole situation so easy, and moving house is stressful for anyone! I would 1000% recommend your services and estate agents. What a wonderful team! . You Should all take credit for this comment.. Thank you so much.!! Samantha Bryan.

Samantha · 27 March 2024

★★★★★ 5/5

Google

Wow, what an estate agent I was so pleased with my move-in. They are one in a million especially Super Billy this guy is a phenomenon. I will recommend 1,000 of my colleagues to choose your company. Regards, Mannie

Steven · 24 October 2023

★★★★★ 5/5

Google

Absolutely wonderful service from the team. Very helpful and responsive. Matt was super informative from the viewing process till move in and Ellie is doing so well arranging repairs where needed. Thanks Guys, happy to let from you.

Giftie · 24 October 2023

★★★★★ 5/5

Trustpilot

I am writing this review of Morgan…

I am writing this review of Morgan Knott, who is an Estate Agent for Mann Countrywide. Morgan showed me around a property a few months ago, and I thought she was knowledgeable about the market and had good ideas about potential property renovation. She was also a good communicator in my opinion, so I was always clear how likely my bids were to be successful, and what the thoughts of the vendor were. Good job!

Ryan · 15 August 2025

★★★★★ 5/5

Trustpilot

Very good service overall

Very good service overall. The team were professional, friendly, and efficient throughout the process. A mention to the manager, Jamie, who was extremely helpful, approachable, and always happy to answer questions and explain things clearly. Communication was good and any small delays were handled well. Overall, a very positive experience and I would recommend Mann Countrywide.

George · 1 February 2026

★★★★★ 3/5

Google

Original Manager useless, Unfortunetly i cant remember his name, talked me into using there recommended Conveyancing Company, really wish i hadn't listened to him. Thankfully they now have a decent manager, that actually works for a living, and calls you with updates ect. Billy is a great asset to the company and so is Holly, both helpful from start to finish, friendly and professional. Would I use this company again, probably not as I actually found the buyer myself for my property and got £20,000 more than what the original manager told me it was worth, and the "professional photographer " is useless I can take better photos with my mobile phone between my arse cheeks 😂

Richie · 24 October 2022

★★★★★ 5/5

Google

Holly and Billy at Manns Chatham went above and beyond from start to finish. They quickly found a buyer and kept us fully updated the whole process. Holly was professional and friendly and a pleasure to work with. Thankyou Mann for a great job!!PositiveResponsiveness, Quality, Professionalism, Value

Rachel · 24 October 2022

★★★★★ 5/5

Google

Vivian was really helpful and provided us with all the information we needed when moving in would fully recommend using Mann

Alex · 25 July 2024

★★★★★ 5/5

Google

Holly has been fantastic throughout, she is pro-active, enthusiastic, polite and responsive to questions asked,she has made every effort to make things run as smoothly as possible. My experience with Mann & Co has been far better than other agencies that we had previously used. Would happily use their services again.PositiveResponsiveness, Quality, Professionalism, Value

Paul · 24 October 2021

★★★★★ 1/5

Google

We had an appointment despite the fact that I told George I was poorly, I came from Croydon. Called the phone several times on getting to the train station now answer and no one called us back. We risked going to the office and no one was on the phone and we were treated very bad. We didn't get to see the property but I was told to see the iamsold agent. We left very disappointed and they have this I DON'T CARE ATTITUDE, ESPECIALLY THE LADIES. HORIBLE...PLEASE DON'T USE THIS AGENT

Remi · 9 May 2025

★★★★★ 1/5

Trustpilot

Absolutely disappointed and regretting…

Absolutely disappointed and regretting I chose MANN woolwich , Victoria wasn’t supportive and helpful at all, I rented a house 3 weeks ago, when I went in there was no hot water at all. Been chasing and going to the agency in woolwich every day and until today there is still not hot water in the property. Never ever trust them especially Victoria. I can’t believe that in 21st century I need to use kettle to have shower . Thank you @mannwoolwich

Lina · 28 July 2022

★★★★★ 5/5

Google

Holly was so great throughout the whole process of us buying our first home. She was always available to answer questions or get answers for us super quickly, if we had any issues we would go to her. We had a great experience and are in love with our new home. Thank you!

Jade · 24 October 2021

★★★★★ 1/5

Trustpilot

Do not ever use Mann (North End…

Do not ever use Mann (North End especially) this estate agent is without a doubt the worst agent ever!!! Full of lies, bad advice and unprofessional. Avoid at all cost.

MATT · 22 July 2026

★★★★★ 1/5

Trustpilot

Truly Awful Experience

I know that estate agents have a generally bad reputation but Mann & Co South Croydon branch take the biscuit! We dealt with Eve when we were trying to purchase a flat & it was an awful experience! On viewing the flat it looked reasonable inside and we were told all it needed was a lick of paint and there were no major problems but when we got our survey done it indicated that basically the flat is uninhabitable due to damp that is so bad it is a potential health hazard and the owner had tried to cover it up with paint and hardboard so it did look reasonable to lay people like us.What a dirty trick by the owner! Walls were in danger of falling down and there were many other serious problems.I am disgusted that we never had an inkling about the bad state of the flat before the survey due to the cover up job by the owner. I am not saying that Eve or the agents were in any way complicit in the cover up or even aware of it ,nor am I saying she tried to knowingly mislead us about the condition of the property and maybe she was not aware of the bad condition of the flat herself,however,this hardly inspires confidence in the agents and she should have known! If she did know about the condition of the property then I think she was acting illegally in not informing us about all the serious problems ,but of course that would be hard to prove.It is a definite loophole in the law which is ripe for exploitation by dishonest agents. We will never have anything to do with Mann again.It would seem that these agents don’t give a damn about buyers or the condition of a property and just want to rush a sale through so they can get their big fat fee. Buyers beware! They may not be acting illegally but I would question their ethics,or lack of,especially as they had told us there were no serious problems and it is no wonder that estate agents have such a terrible reputation.Also they refused to take the property off the market after the offer had been accepted by the owner which left us in danger of being gazumped.They just don’t seem to care about gazumping.Judging by all the other bad reviews many people have had a terrible experience with Mann & Co and I would advise you to avoid this dodgy bunch like the plague,it was a truly awful experience! There should be laws to protect the buyer and prevent the wasted time and money on solicitor and survey fees when you are forced to pull out of a sale due to a less than honest owner covering up the bad condition of a property which is only revealed by an expensive survey.Agents should be forced to check the condition of a property and inform buyers if there are major problems,unfortunately it seems you can’t rely on some agents to do this (certainly not Mann & Co) and legislation is needed.

David · 9 June 2022

★★★★★ 5/5

Google

Being a first time renter, and having had talks and interactions with many other letting agencies in the course of my house search, I can make bold to say that I have tasted enough to know that Mann is the best. From Billy, Mitchel, Matt, et al (in no particular order) flows premium awesomeness. Very prompt, non-stop communication, clarity in every requirement/stages of the process, etc. I make bold to rate Mann 5 golden stars ⭐⭐⭐⭐⭐. I've recommended and referred others, and the outcomes have remained positive. Thank you Mann. I can't say that enough.

Ejike · 24 October 2023

★★★★★ 1/5

Trustpilot

Stay away from this letting agency

They played with me for over 2 weeks about an apartment in Waterlooville. Had my credit check, provide excellent references from my landlord, kept lying to me telling me that everything will be fine. Complained that my pension amounts were at several dates in the month ( I received several, from US, France and UK sometimes the dates vary from one day) my pension amount were way above and the first time, they could confirm only half of it even though they had my bank statements. Stay away from Mann & Co Countrywide. Countrywide Morgage was one of the bank scandal ( 2007/2008) in the US which led to the subprime and people losing their home.

Josette · 3 May 2022

★★★★★ 1/5

Trustpilot

Awful experience with Mann

Awful experience with Mann. Unfortunately I was the buyer so was unable to escape using this agent. They are bullies and made the whole experience incredibly stressful for me. Tried to manipulate me into using their solicitor, spoke to me like dirt on phone calls, told me they were 'bored' of the situation I was in when the seller and I had a disagreement about something that was broken in the property and I wasn't being allowed entry to make sure it was fixed before completing, and delayed the process by taking weeks to book in viewings as they would forget to call me with available days. I will never use Mann and would be put off buying a property who are using them

Catherine · 8 April 2025

★★★★★ 5/5

Trustpilot

I received a prompt response to my…

I received a prompt response to my enquiry about a flat from Mann lettings ,@ Fawaz Da Silva thank you ,again . @Bridie Smith thank you for ensuring all documents were signed,always giving me a call for prompts.You have been fantastic. Thank you si much

Memory · 7 March 2026

★★★★★ 5/5

Google

Great agents who acted swiftly and efficiently. Thank you to Vivienne especially for all her help.

John · 25 July 2024

★★★★★ 5/5

Trustpilot

Highly recommend Mann Estate Agents for…

Highly recommend Mann Estate Agents for selling your house, especially the Beckenham Branch, they were brilliant. After a valuation where they actually listened to us and took our needs into consideration, they organised 10 viewings for the 1st Saturday, and another 8 on the following Tuesday, and only brought qualified buyers. That was it, only 2 viewing days and we got 2 offers. Highly recommend them.They also helped keep the sale moving forward right up to exchanging and completion, making sure we knew if anything was slipping and needed to be chased.Will definitely only go through them again.

Hugh · 10 December 2021

★★★★★ 5/5

Google

My experience was fantastic. Billy kept me up to date with developments regarding the rental. He delivered on what he promised and did it on time. Highly recommended

Gabriel · 24 October 2023