Mann Chatham Sales reviews in Medway

★★★★★ 1/5

Google

I was with Purple bricks which turned out to be a nightmare. So I switched to Mann to sell my property in Blockmakers Court, hoping for a professional sale and support. I was not getting much viewing. I decided to do a renovation in the property to help improve interest and viewing. I then requested for new photos of the newly renovated property to be taken. Charlotte Stout, the acting branch manager for Mann, Chatham, told me they were struggling with photographers and will come over and take photos of my newly renovated property with her phone! She then uploaded the photos on the property selling websites. What made this whole experience very sad and laughable was that she posted both the new and old photos to the different websites! The old photo of the front of the property was brown. The new photo of the front of the property after renovation was white. She left both photos on! I must have sent more than 5 different emails as well as phone calls, advising her to delete all old photos and leave new photos only as viewers will be confused looking at both the old and new photos. She claimed it was not easy to update the photos. It felt like l was teaching her how to do a simple job. The photos she took on her phone was dark and obviously not retouched, showing full photos of me and my kids on the wall. After more back and forth emails on my part, she agreed to resend the “professional photographer” l was sent the first time. The photographer was rude, told me very rudely, “now get off the way” when l politely requested he take the photo of the front of the property from a different angle, so that the half cut down tree in the front of the property, will not block the photo. After the disrespect l got from this photographer, rather than update the newly taken photos online, he made a slideshow of the new photos he took, leaving the mixed old and new photos that Charlotte uploaded earlier online! I was appalled by the whole experience. I reached out to charlotte and again requested for the new photos taken by the rude photographer, to be uploaded online to no avail. The photos were not even retouched. You can see the faces of myself and my children on the photos, online. The “professional photographer” admitted he does not retouch photos. They will normally send the photos out to an editor, who will edit and resend the photos back to them. So, why did you not send the photos out to an editor this time before posting the photos online? I had one of their staff, a man, whose name l cannot remember now, come over and do the viewings. You can tell he does not enjoy his job. One of this people that shows up to work for the money. He flickers when viewers ask him simple questions. His responses were very cold, which was not helping to push the sell of my property. I spoke to as well as emailed charlotte stout, the “acting branch manager for Mann Chatham”, that l will prefer a different person to conduct the viewings. She confirmed other clients have stated the same about the said staff member and agreed to send a different staff to conduct the viewings moving forward. Despite her promise, l had several viewings done by the same man! After l was made to feel like a beggar rather than a client trying to sell on and move on, l decided to move on to Acorn, the best decision l ever made. I received not just an estate agent but support and people who not only sold my property but supported me throughout the entire selling process. Acorn listened and tailored the entire process to my needs. Viewings were conducted by professionals, who explained and answered all the questions from the viewers, PROFESSIOANALLY. They took great photos of my property, l had several interests and my property sold with no issues. I will never recommend Mann! No support. They don’t listen. I felt like a “beggar” throughout the entire time l was with Mann. A total waste of my time. I DO NOT AND WILL NEVER RECOMMENDED MANN. If you want professional estate agents who knows what they are doing, GO TO ACORN!

No2 · 2 September 2025

★★★★★ 5/5

Google

I had an excellent experience with Mann Lettings while securing my apartment. From start to finish, everything was handled professionally and efficiently, making what can often be a stressful process feel smooth and straightforward. A very big thank you to Amber for making it such a wonderful experience. She was incredibly helpful, responsive, and supportive throughout the entire process. Amber kept me informed at every stage, answered all my questions with patience, and made sure everything moved along quickly and without any issues. I truly appreciate her dedication and friendly approach. I would highly recommend Mann Lettings to anyone looking for a reliable and professional letting agency. Thank you again for such a positive experience!

Junior · 17 March 2026

★★★★★ 5/5

Trustpilot

Exemplary Customer Service!

I predominantly dealt with Morgan at Mann estate agents whilst searching for a property. I cannot praise her highly enough. Out of all the estate agents I have dealt with over the years (there have been many) she is by far and away one of the most thoughtful and thorough. She went over and above to find properties that suited our needs or that could be turned into what we required. Although we didnt buy a house through Mann Countrywide, Morgan has been on hand to support us through buying a house via modern auction and to act as a sounding board for an impartial opinion on the process.

Camilla · 31 October 2025

★★★★★ 5/5

Trustpilot

I have been working with Morgan Knott…

I have been working with Morgan Knott at Mann Countrywide and have been genuinely impressed by her exceptional service. She has gone above and beyond in helping me search for the right property, always acting with professionalism, outstanding diligence, and a truly friendly manner. Morgan has been proactive at every stage, consistently keeping me updated and doing everything she can to support my requirements. I would highly recommend Morgan to anyone looking for a reliable and dedicated estate agent. Morgan, I'd give you 6 stars if I could!

Thomas · 27 October 2025

★★★★★ 5/5

Google

I’d like to take the time out to thank Vivienne for all her help and support that she has graced my family with, we signed up for a number of estate agents but none can compare to the Mann branch in Chatham. This was our first time renting and we didn’t have a clue what to expect or what the procedure was, some Agents can be very sharp and abrupt, but Vivienne went above and beyond, always in contact, always willing to support us. Really impressed. Even after we secured a property she has left the door open in the event we needed support. Again just wanted to say thank you for all your help ⭐️ here’s an extra star cause 5 stars isn’t enough. Thanks again

Andrew · 25 July 2024

★★★★★ 5/5

Trustpilot

Thank you so much to Nick in the…

Thank you so much to Nick in the Sheerness branch for all his help and advice whilst we were moving. Nothing was too much trouble and he was always at the end of the phone to answer questions. Any issues that we had he reassured us and made us feel at ease. If I ever move again I would not hesistate to go back to him. Thank you again.

Stacey · 23 December 2025

★★★★★ 5/5

Google

Charlotte has been amazing and we couldn’t recommend Mann enough, after having an extremely bad experience previously Charlotte did all that could be done to put us at ease and made the process stress free for us. The whole team are professional and we have had constant communication and kept us updated at every stage. This was the first time we had sold and we didn’t understand a lot of the process, Charlotte took them time to answer all our questions and went beyond so that we knew what was going on at each stage. We will be using Mann for all future sales.

Annabelle · 25 June 2024

★★★★★ 5/5

Google

After a bad experience with a different agent and mortgage broker, Charlotte, George and Jake were so helpful and professional and put my mind at ease and supported me in the process. Thank you all, Ron and I will definitely come back in the future!

Wren · 4 September 2025

★★★★★ 5/5

Google

I had an excellent experience with Mann Sales and Letting Agents in Chatham. They helped me find tenants for my rooms on Lester Road and handled everything with great professionalism. The team was responsive and knowledgeable and made the entire letting process smooth and stress-free. I especially appreciated how efficiently they matched my rooms with suitable tenants, ensuring my property was well taken care of from the start. If you're looking for reliable and professional agents in Chatham, Mann Sales and Letting Agents come highly recommended. Their friendly approach combined with clear communication made all the difference. From: Trésor M…….

Kabilaz · 17 December 2025

★★★★★ 1/5

Trustpilot

Charged me a fully managed Service but…

Charged me a fully managed Service but couldnt fulfill the service as had no keys to my property, charged my 10% when it should have been 7%...refunded me after complaint, never visited my property, visited after complaint but never recieved a report. Left them after 1 year had to pay another year upfront as you need to stay with them for 24 months minimum. So ultimately, i paid double for a Tenant find service. Live and learn!

Francis · 20 July 2026

★★★★★ 5/5

Google

We have just been in contact with Jake the mortgage advisor who has been so helpful during our house move. He made sure we have always been comfortable during our meetings, explaining everything in detail and asking all questions honestly. Me and partner have been supported during our move and he has always been on the other end of the phone if we needed anything. We look forward to completing the last steps with Jake Owen

Sophie · 8 November 2025

★★★★★ 5/5

Google

As brilliant as the first time! My father in law recommended after selling his home and wecouldn’t have made a better choice. Really friendly, insightful and extremely helpful. Any questions or queries were answered quickly. I just found the whole experience fairly effortless, and for me, that’s saying something! 🤣 Lovely woman in there called Charlotte. Not sure if she’s the manager or not but she really made me feel like a person not a number. Thanks Mann! Xxxx

Megan · 4 September 2025

★★★★★ 5/5

Trustpilot

I have to give a special shout out to…

I have to give a special shout out to Morgan, she’s been so brilliant at keeping me up to date with my flat purchase. I’m a first time buyer and she’s been so understanding and explains things perfectly if I’m unsure. I can’t thank her enough for sorting things out after the seller was dragging their feet!

Hayleyboi · 31 October 2025

★★★★★ 5/5

Google

We are currently going through the process of renting a property and I can not thank Amber enough she has made the whole experience so much more enjoyable and less stressful! Thank you so much for everything! X

Rhianna · 27 March 2026

★★★★★ 1/5

Trustpilot

Didn’t turn up for the viewing! Left standing outside with broken leg.

Absolutely unacceptable, my poor mother travelled all the way in an uber with a broken foot, to get a call last minute saying oh sorry I was unaware I had a viewing I’ll be there in 10 mins, my mum stood outside the property to get a call later saying they can’t make it so she was waiting outside with a broken foot and wasted her money on Ubers there and back. Rubbish estate agency.. the cheek to make excuses saying they are very busy, we are all busy! It’s your job!

Alicia · 12 May 2026

★★★★★ 5/5

Google

Hayley Morgan has been my contact during my deposit release process & I have to say, she’s been fantastic. Hayley has been extremely efficient, always returned calls & emails promptly. A member of staff that goes above and beyond! she’s an absolute credit to the company.

Danielle · 9 February 2025

★★★★★ 1/5

Trustpilot

Honestly I don´t know where to start

Honestly I don´t know where to start. But after speaking to their Regional manager it all makes sense. First thing they wanted was to get us to speak to their specialist panel of mortgage brokes that can get more deals etc. In contrast to the last estate agents we bought from they wanted a fee up front etc. They were also keen to market our house for us and I asked multiple times to send me a some information oin their fees etc which was avoided 3 or 4 times. We have seen house that has been on the market for overa year, I spoke to the vendors son while at the viewing and he explained they weren´t in a rush and wouldnt need us to have a an offer on our house to accept an offer. I asked him and he said no he was happy because they arent in a rush. We were loking to put anb offer in when a reginal manager i have never spoken to calls up again trying to market our house, I told him I didnt get a good feeling from them and chose another estate agent we had a better experience withg and he went on to bash them for not being able to get photos for 2 weeks. I said the marketing on the other company and the treatment is much better and I was going to use them anyway and he proceeded to send a whstsap message. I get my name is difficult but I am dyslexic and a sales person and I make sure I spell people name correnctly so I mentioned like I said before about trust and I will post the transcript below of teh cinversation.. You make up your minds if you would trust this person running a bussiness.

Ferran · 6 May 2026

★★★★★ 5/5

Google

Steven at Mann Lettings was brilliant, very friendly and chatty. Allowed me to visit the property for a second time, answered all of my questions and dealt with any queries I had promptly. The day I received the keys was very brief and there were a couple minor issues with the property. However overall the whole process has been smooth and the staff at Mann Lettings have been very professional and friendly.

Kerry · 24 October 2023

★★★★★ 5/5

Trustpilot

Catherine Picard

Catherine Picard, Property Manager from the Sittingbourne Branch is responsive, proactive and pleasure to speak with. Thank you Catherine!

Claire · 2 August 2026

★★★★★ 1/5

Trustpilot

Not recommended

My family had rented a house with Mann agency Gravesend for which paid all the fee in advance including rent and deposit. When it comes to day of moving 14th December 2024, we received a call from jay squire (manager) that we can't take the keys since gas certificate is not in place and there might be gas leaking. He was not even sorry while speaking to us. Since we had paid until 14th December to our current landlord who had already rented the room to someone else who was also coming on same day evening 5pm . Even that person came as well. We were panic because we had no place to go. Our moving van were also rented and ready. My sister who was also moving with us she is heavily pregnant and I already have a 4 year old kid. Due to which we all were panic . We visited the office mann properties, what the staff treated and spoke to us very rudely especially Katie Garrett except sales manager( I am not sure if think his name is Rob ) and one more member of staff i think Dan they were the only one who talked to us nicely. Otherwise Katie totally refused to help us and said she can't manage anyone and left us almost homeless. She even said we should go to council to get a house , do you really think they will give us a house in few hours instead of helping those people who are already in queue since years. Renting manager was also not helpful at all. Eventually Katie told us to go out from the office and told us she will call police which was obviously not a solution for atleast us. They closed the office earlier and locked it inside so we had to sit outside in cold with our kid just in hope that they will do something. But no it was just the worst day of life. Then on Monday 16th December when I visited to the office to take the money back jay told he will not give us our full money back even we were not faulty we were ready to move but they were the one who breached the contract . Even I reviewed on Google for it they deleted it as well which was even not including a single word like violence or abusive or something like that. Which is totally against the uk law as well. Kindly choose the good company if you are really looking for a peaceful experience never go to them

SARABJEET · 16 December 2024

★★★★★ 5/5

Google

Amber was great! She is very quick with responses, made the whole process smooth sailing, took alot of stress from us trying to find a property at short notice! Would definitely recommend! Adam & Cailin

ITzSTRaNGeRv1 · 27 March 2026

★★★★★ 5/5

Google

Just wanted to come on here and say a massive thank you to Darcey and Amber for helping me out today, they made everything smooth, quick and painless and I would 100% recommend to everyone else.

Max · 17 March 2026

★★★★★ 5/5

Google

I had a really positive experience with Charlotte when considering estate agents to sell my home. Charlotte is approachable, knowledgable and explained the process at a simple pace. I would highly recommend

Chan · 15 April 2026

★★★★★ 5/5

Trustpilot

Excellent service

Andrew Cherry made the process of moving very pleasant and left me feeling at easy, smooth process and couldn’t fault service. Looking forward to using Manns

Tdawg · 29 May 2026