Trusted Agent profile · Medway
★★★★★
363 reviews across 2 platforms
126 High Street, Chatham, ME4 4BY, Medway, ME4 4BY
Mann's office in Medway, at 126 High Street, is rated 3.2 out of 5 across 363 reviews on two platforms, including 134 Google reviews rated 4.5.
Every review we hold for the Medway office, from every platform, shown as written. First names only.
5/5
GoogleWe viewed a property and met billy there he was extremely professional and friendly. We decided we wanted to move forward with the property and the process was surprisingly quick and billy kept us updated every step of the way. We highly recommend using Mann sales & letting agents A++++ service!!
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleThe team was very helpful, special mention goes to Vivienne, she made the whole process easy. I like her professionalism and she is also friendly.
Thank you for your 5* review Michelle. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
TrustpilotExceptional knowledge
We were shown several properties by Morgan Knott. Morgan’s knowledge of the properties was exceptional and her communication both before and after the viewings was excellent. Very impressed.
1/5
TrustpilotIf you are a landlord, avoid this company
If you are a landlord, do not let this company manage your property! They take 10% of your rent for doing nothing. You often have to chase them for payment. They seem to pay when they want and the amount they want. They are so frustrating to deal with. They use over priced tradesmen (or mark up the costs on work that needs doing). A weight has been lifted now I do not have to deal with them anymore.
1/5
Trustpilot-100 stars.
If i could give this company -100 stars I would.Very disappointed and shocked at the horrendous service I received, from start right up until I was done with them. Thank God I didn't have to deal with them any longer.
1/5
TrustpilotNeglect of a vulnerable tenant
As a mental health worker of 19 years, I would describe Mann Estate Agents as disappointing. My next door neighbour is a Mann Tenant who is a vulnerable woman in her mid-70's and suffering from a sensory impairment. Despite her age and condition, she has experienced targeted bullying from her young upstairs neighbours (also managed by Mann). They not only deliberately removed the light bulbs from the communal hallway to leave the woman in darkness and disorientate her, but they have previously poured a bucket of water onto her head from their window and continuously drop heavy objects on their floor above her head regularly, which in turn have caused concerning large cracks in her ceiling, make her jump and caused her sleep insomnia. The neighbours have cameras set up in the communal hallway to watch her movements so they can intimidate her when she leaves/returns to her property. The neighbours throw objects at their internal door which is adjacent to hers and make loud noises throughout the day and night to cause her distress. This was witnessed first-hand by a visiting police officer and can be clearly heard by myself and my partner in our next door flat. Despite hours of footage submitted to Mann's Beckenham office and Head Office, Mann have left her without support and refuse to look at the footage (which had also been submitted to the Police). Mann have been made fully aware of these activities and continue to take no action.My advice is to avoid this business if you can find alternative services.
1/5
TrustpilotOnly rating one star as I can't give it…
Only rating one star as I can't give it a zero!!I live next door to a property that Mann in Beckenham have rented out. I've had nothing but issues with the next door neighbours. I've had noise nuisance since they moved in, but it has recently transpired that the noise I've been hearing has been harassment towards the elderly lady in the flat below. The perpetrators are a daughter aged around 28, and her mother - both of whom should know better! They have poured water over the lady out of the window, pile up crates of dirty waste outside the front of the house, including chewed up food on her windowsill so she can't open her window, taken the light bulbs out of the hallway so she can't see where she's going (including one I installed of my own so knew it was working and was gone by the next morning), two cameras on the internal hallway to watch when she's coming and going, and myself and my partner, and new neigbhour downstairs are unable to leave our house without a camera phone being pointed at us, and deliberate harassment if we're having a conversation outside our own front door. Both properties next door are rented through Mann who do not accept any responsibility. I am yet to have a satisfactory response to my complaint before going to the Ombudsman. The police and council are fully aware of the goings on, yet it's still being allowed to take place. I wouldn't touch this estate agent with a barge pole!!!
5/5
GoogleLucy Bennett is a star worker thank you for your help and quick turnaround
Thank you for your 5* review and kind words about your experience with our local team. Kind regards, Scott
5/5
TrustpilotI have been dealing with Rebecca whilst…
I have been dealing with Rebecca whilst our house is on the market Rebecca has been brilliant in keeping us updated with how the market is moving. She is very efficient and professionalShe has always been very polite to me and always keen to help
1/5
TrustpilotWhat service - It was no service!
We met with Robin from Mann, Beckenham who confirmed he would assist us with a rental property. The very next day we were emailed a suitable property and called to arrange a viewing. Robin said he would collect keys and call back with an appointment time/date. From this moment, we never heard from Robin again!! I tried chasing and eventually spoke with Robin’s manager who advised the property had been let to another client. The manager apologised and advised Robin would call back to explain the situation. As expected, we did not hear from Robin. So, moral of this story is beware! Mann in Beckenham have a preferred list of clients and if you are not in the preferred list, you have no hope of a rental.
1/5
TrustpilotUntrustworthy
Untrustworthy - agent didn’t turn up for viewings, agent doesn’t try to sell property instead advises buyers not to put an offer in, difficult to contact even in working hours, bad mouths other estate agents, would highly recommend avoiding Mann if you are either selling or trying to buy
1/5
TrustpilotUnprofessional and unethical
I called the agent and I was proposed to buy off plan without showing you anything but pictures. They dont even have a show home!!! I told them I dont understand how I can buy anything for 400K without even seeing a showhome. And they just explained that this how hot is the market now. On the other side they claim they have been inside and the apartments are very nice. I think this is unprofessional and unethical.I don't think they actually care about the customer.
1/5
Trustpilotdisappointed and costly mistake for me
Initial conversation with Catford branch was very good so gave them my flat to let. Never again. Appalling photos put up on rightmove which did not market a victorian conversion flat with garden in a conservation area at all. Consequently, poor viewings in a fast moving dynamic market. Mann did correct this but I lost valuable time which ultimately cost me rent money. Original letting contract was returned by me twice with basic mistakes and the new tenancy agreement has been sent back twice because Mann cannot get the names of landlord correct. It looks like it won't be ready in time for the agreed start date so I will lose more rent.Mann don't seem to understand the basics of letting and have lots of young, inexperienced staff who are not being supervised by managers. When someone is on leave - no one else can get the job done.Hugely disappointed and costly mistake for me
5/5
GoogleHad a viewing with Holly from Mann Estate Agents, Chatham, today and I purely wanted to point out how professional and efficient our appointment went. A very well mannered woman who answered all our questions when asked and a very humorous personality when appropriate! Can’t wait to speak on Monday regarding an offer!
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI had the best experience with Vivienne Novruzova.As a first time tenant, she was so patient with me and guided me through the whole process up until we managed to secure our accomodation.She made everything easier for me and my family and we are so grateful to have met her.
2/5
TrustpilotI'm extremely disappointed after moving…
I'm extremely disappointed after moving into the property in Chatham. We were assured it had been freshly painted and professionally cleaned, but that’s clearly not the case.
5/5
GoogleVery good. Probably the best letting teams iv ever used. Second time using them now and hey are always on top of everything. The whole team are really friendly approachable reliable and efficient.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleAn agency I don't recommend. The staff do not know how to read a payslip/ financial documents. Not holding viewings unless they have all the financial documents. Same documents provided to a different agency and was fine and able to rent the property we wanted.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
TrustpilotWhere is my deposit?
Dragging their feet returning our deposit even though the landlord immediately authorised a full refund. Moved out 3 weeks ago and still dont have our money back, and Mann Sydenham just ignore our emails.
5/5
GoogleI received an excellent service from Mann in Chatham. The staff were always extremely courteous and kept me fully informed during the process of renting out a property. They always answered phone calls and emails promptly and gave good advice and feedback at all times. They helped me achieve the top market value for the property. I would recommend them most highly.
Hi Robert Thank you very much for this 5* review and recommendation! I am delighted to hear that the team kept you fully informed during the process and were able to achieve the top market value for you! Kind regards, Jake
1/5
TrustpilotDeceptive pictures and lies on listings
I am currently moving home and chose to view a property with Mann Countrywide in Woolwich based on my criteria seemingly being met on my Rightmove search. The images did not include the front of the property which I now know to be a red flag. When greeted by the estate agent, Catherine, at the property I explained that the property had been incorrectly listed online but she did not seem surprised (regular practice?) or even apologetic at the fact I had made a wasted journey due to the misrepresentation. I advised her I was only interested in semi detached properties so would not be continuing with the viewing, to which she replied “if it’s just you and no one else, can I ask why you’re only looking at semi detached homes?” As if extra occupants makes me eligible for side access to my garden Catherine! No one contacted me afterwards for feedback or clarification and as a result of Catherine Melder's attitude, I certainly will not be using Mann in the future. It's a shame as my mum had used them in the past when purchasing and had good things to say but it seems that times have changed.
1/5
TrustpilotAVOID!!! - ZERO STARS!!!
AVOID!!!! - ZERO STARS!!! We had the misfortune of dealing with the Waterlooville branch who wilfully let us an unsafe property, blamed everyone (including us) for their own failings, and refused to accept any liability. The UK has gas safety regulations for a reason. As a new tenant, we had every right to expect a safe home. But no. What we got was a load of paperwork claiming our home was safe and a boiler that wasn’t attached to the flue. They even sent us a photograph of the detached flue and argued it was safe!!Apparently, according to their office, carbon monoxide is not a danger! ??? They actually for real?!Our lives and the life of a 5 year old meant nothing to them. It took them over a month to fix the boiler, most notably with a vile attitude. If you value your life, AVOID this inhumane and despicable company. If you wish to die due to someone’s incompetence, let a property from Mann.
5/5
GoogleI’ve been very impressed so far. Mann found us a tenant quickly and their communication and responsiveness has been very good. Whilst the whole team have been very professional a particular mention for Billy who has been a pleasure to deal with. Thank you.
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleFirst time being involved in selling and buying at the same time. Anthony and Sam were absolutely incredible, making such a stressful time that little bit easier. Always on the other end of a phone to help and guide, I can't praise those two guys enough. Brilliant!
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