Trusted Agent profile · Medway
★★★★★
363 reviews across 2 platforms
126 High Street, Chatham, ME4 4BY, Medway, ME4 4BY
Mann's office in Medway, at 126 High Street, is rated 3.1 out of 5 across 363 reviews on two platforms, including 134 Google reviews rated 4.5.
Every review we hold for the Medway office, from every platform, shown as written. First names only.
5/5
GoogleMargaret was amazing and helped me get my new home super fast and easy! Very kind and very professional - thank youuuu!PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
GoogleThe most terrible letting agency we have ever come across. If you want to save your money and nerves, I recommend you not to rent from them. Absolutely horrendous behaviour about returning a deposit - got calculation after 5 weeks from moving out (tenancy agreement states within 10 days) and the landlord is charging us with things which were already faulty when we moved in! Raised the complaint and it's been another week and yet no response from agency!
Hi Radka Thank you for taking the time to leave these comments. I am sorry to hear about the issues you have had. If you would like to discuss this further please contact us on customercare@countrywide.co.uk Kind regards, Jake
1/5
GoogleDO NOT COME HERE. A group of highly disorganised and unprofessional individuals. I am extremely dissatisfied with the service I have received from *VIVIAN* who made the process complicated and strenuous for myself and my family.
I'm sorry to hear about your experience and the difficulties you faced Cilla. Please reach out to us at review@countrywide.co.uk so we can address your concerns directly. Kind regards, Lucy, Customer Relations.
1/5
GoogleI contacted this agent and gave my details to register myself as a cash purchaser (probably my big mistake as they then knew they couldn't make money via their mortgage brokerage arm or surveyor's valuation arm) and an appointment was made to view a property a few days later on 7/4/2018 Saturday at 2:30pm. Total no show on their part. My call then got diverted to their Gravesend office who didn't have a clue and could not find my registration,. Promised a call back and I gave my number (again). I deliberately refrained from calling just to see. As expected, there hasn't been a single call back after one week. Apathetic, disorganized and self-serving. Let's hope it is JUST this branch and not the entire chain or Countrywide group...
Hello E Lo, I am very sorry to read that you feel this way. Customer experience is always important to us and as such I would like to invite you to contact us directly, via review@countrywide.co.uk, about your experience. Kind regards, Scott
5/5
GoogleRachael and team at Mann have made renting out my house so straightforward! Really efficient friendly service that I can't fault!
Thank you for your brilliant 5* review and comments about our local team. Best wishes, Scott
5/5
GoogleI've signed up for numerous agency regarding Renting a house but no response.But you guys responded very well and helps me to find a flat ASAP.Thank you very much indeed.
Many thanks Sudhan for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
Google🌟🌟🌟🌟🌟 I recently had the pleasure of working with Hayley Morgan on the release of my …
It’s really lovely to read another 5* review and recommendation Olawale. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
4/5
GoogleThe team was very receptive. Matt was great with his timely responses and availability to clarify additional questions I had. My family and I are grateful for your professionalism. Thank you.
2/5
TrustpilotVery disappointing experience from a High street agent
Intial consultation seemed positive but things then went downhill as floor plans needed repeated correction and appointed photographer seemed uninspired and uninterested. Several images needed replacing by agenciesphone shots. The online description contained missing text, errors and general failure to inspire prospective buyers. Then followed weeks of silence, a couple of marketing reports,when requested, but no viewings and no feedback. Desperately disappointing.
1/5
TrustpilotThe Worst Kind of Estate Agent Experience
No wonder the majority of reviews on here are atrocious. The Beckenham Branch is the worst kind of estate agent experience you could wish for. They cancel appointments, but never bother to call back to rearrange. Every person you speak to tells you a different story, lies, lies, lies. Where is the management and leadership?
5/5
GoogleHad very a good experience with Mann sales and letting Agents, staff were very helpful and professional. Special thanks to Dylan who managed to get the mortgage done. Fully recommended
5/5
GoogleFrom start to finish Margaret and her team were brilliant. Things move quickly and they made the whole experience so smooth.
Wonderful to read that you had a fantastic experience with our local team and I would like to thank you for taking the time to leave your review and provide our team with 5*review. Kind regards, Donna.
5/5
TrustpilotRenting our property
Tim was very efficient and always responded in a timely manner. Made the process of renting our property really smoothe. Would highly recommend.
4/5
TrustpilotAs a new Tenant
As a new TenantAs a new tenant, I have been really impressed with the service and professionalism shown by Jess and Lee, who worked extremely hard to help me get the right property and tenancy agreement for me.They kept me up to date throughout the whole process and the turn around from viewing to moving in was incredible and I cant thank them enough for all their efforts.The whole process has been incredible and, the moving in gift was a lovely token.Thanks again
1/5
TrustpilotTerrible
Terrible. Particularly the strood branch. Every viewing that shows interest - they then can't get hold of. Every single one just disappears never to be heard of again? Then, as soon as you give 28 required notice to end service with them, they stop advertising your property!They never call back when they say they will either.
1/5
TrustpilotJust plain incompetent
Just plain incompetent it seems…we put out home on the market with Mann, Paul Goldsmith to be precise, who came across as a genuine and upfront guy… Then the fun started which immediately made us feel uneasy…the photographs done were ok, but the layout drawings were wrong (from supposedly an architect moonlighting when work was slack, doing pictures for estate agents!). The write-up they did was poor to say the least, so I wrote one and insisted it was put out in place of theirs… Initially they said they had people lining up to view property in our road, but it was almost two weeks before the first viewing…which they insisted doing as ‘that was best’…and asked if we could vacate the property whilst they did the viewings… we had three viewings, and invariably Anne Underwood. who was managing the viewings, was late… we had potential buyers parked outside, us waiting to leave in our car, and all waiting on Anne Underwood…!! She handled two viewings, neither of which made an offer, and Paul Goldsmith handled the first viewing, with the same result… I handled the fourth viewing myself, as I was told by Anne Underwood that she had someone in the area who would like to view, but simply could not handle it…!! So I handled it myself, and guess what, yes I sold my own home… Since this time, having decided to go with Mann’s own ‘Conveyancing Direct’ legal service to handle both the sale and our purchase, it’s been a disaster… almost zero contact, except for an occasional email from the ‘legal team’…not being able to get through in the phone, after being redirected by ‘customer service’, the phone just rings and rings or you are cut off… Having had such poor service I asked Mann at their Rochester office for updates, thinking I was paying them almost 6k for a service, but hardly ever heard from them…so the upshot of that was they simply did not answer emails, or when phoning, they were all so incredibly busy, no one was available to talk to you…except for Ben…who I must admit was always polite in the phone…I was advised (warned) by another estate agent that Mann’s were poor, but just took this as professional rivalry…I now wish I had listened to him… I WOUOD NOT RECOMMEND MANN COUNTRYWIDE TO ANYONE, EITHER FOR SELLING YOUR PROPERTY (OR BUYING INLESS THEY ARE THE SOLE AGENTS AND ITS THE HOME FOR YOU)…AND DO NOT USE CONVEYANCING DIRECT, WHICH IS THE ‘COUNTRYWIDE’ GROUPS IN-HOUSE l PROPERTY CONVEYANCERS…THEY ARE, HOW CAN I SAY IT, JUST PLAIN USELESS…AND ALMOST COMPLETELY NON-CONTACTABLE, AND DO NOT RETURN CALLS OR CALL YOU EVEN WHEN THEY SAY THEY NEED TO SPEAK TO YOU, SO BEWARNED…!!
5/5
TrustpilotAttentive all the way to the end,
Great service and care from Morgan Knott, she identified what I needed and always made an effort to communicate it too me thank you.
1/5
TrustpilotMight be worst possible viewing…
Might be worst possible viewing experience I’ve ever had, was told to come an hour early and then had to wait outside for 40 mins while someone from the office called Charlie called me to tell me the person carrying out the viewing was still going to be late and was so unprofessional on the phone “because it’s not poor Ben’s fault he was late”. This is Mann Rochester and my 2nd awful experience after being told I needed a decision in principle to view a flat and didn’t let me view
5/5
GoogleHad an excellent experience renting from them. Vivienne, as well as other members of the team, was friendly, helpful, and showed enthusiasm in her work. Much more resposive compared to other agencies I've talked to.
Jiacheng Zhang thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotGravesend Branch....Stay Clear
We are having a very negative experience with the Gravesend branch manager. He is extremely arrogant, egotistical, condescending and severely lacks basic customer service skills. We are constantly having to chase for feedback and updates which when you're paying for an expensive service, this is not acceptable. Currently, we have no faith in Mann and their ability to successfully sell our home.
5/5
TrustpilotA big thanks to the Gravesend Letting Team
The team at Gravesend worked extremely hard to try to find us tenants after we had been let down by tenants from another agency. They were professional, attentive and we felt supported in the process by Jay, Katie and Sukhy. I would certainly recommend them to anyone in our position.
1/5
TrustpilotMann Countrywide: Unprofessional & Untrustworthy
I don’t even know where to start with this review. We are currently in the process of buying a property with this company through their office in Sydenham. I say that, but they seem to have put the property we have had an offer accepted on (i.e. sold subject to contact) back on the market. They haven’t told us about this. As it has not been advertised as sold subject to contract, we will find out where we stand legally and take action.Originally, we had also put our property up for sale with them. We found the branch manager (and her assistant) at the time to have been upfront, efficient and responsive. Since both have left the company, our dealings with Mann have been nothing short of exceedingly poor. From being lied to about how many people were booked in for viewings for our property, to receiving calls for viewings months after we had accepted an offer to sell it, Mann have demonstrated anything but professionalism. For me, they have zero idea what they’re doing, and their communication skills render newborn babies speechless. Now that the property we were hoping to buy is back on the market (behind our backs), this would suggest that Mann are also untrustworthy. Steer clear would be my advice.
5/5
GoogleWe viewed a property and met billy there he was extremely professional and friendly. We decided we wanted to move forward with the property and the process was surprisingly quick and billy kept us updated every step of the way. We highly recommend using Mann sales & letting agents A++++ service!!
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleThe team was very helpful, special mention goes to Vivienne, she made the whole process easy. I like her professionalism and she is also friendly.
Thank you for your 5* review Michelle. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
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