5/5
GoogleDealt with Helen perfect start to finish
Agent replied · 26 August 2024
Thank you for your kind review Alan. It is very much appreciated by Helen and the team
Trusted Agent profile · Measham
Howland Jones Measham reviews
★★★★★
208 reviews across 2 platforms
73 High Street, Measham, DE12 7HZ
Howland Jones's office in Measham, at 73 High Street, is rated 4.6 out of 5 across 208 reviews on two platforms, including 198 Google reviews rated 4.6.
Reviews
Every review we hold for the Measham office, from every platform, shown as written. First names only.
Google5/5
GoogleSold my late fathers house through this agent. We had to get extensive work done due to poor building and the whole thing has taken 18 months. They found us great workmen and managed it for us as we live 100 miles away. Jon and Rebecca are very professional and helpful and understand that a property to most people is more than just a pile of bricks - its memories as well. Thank you and to your lovely staff too. Best wishes Ali and Herk
Agent replied · 26 August 2024
What a wonderful review - thank you so much for your kind words Ali and Herk. It really was our pleasure to work with you both.
5/5
GoogleBecci has been fantastic in assisting us with our rental. Super helpful, informative and supportive. Thoroughly recommend.
Agent replied · 26 August 2024
Thank you so much for your lovely review Susanne. Becci and the entire team are delighted to hear you’ve been so happy with our service. Good luck with your move!
5/5
GoogleHave been using Rebecca and her team for years as a landlord. Impeccable service and such a friendly helpful team they always bend over backwards to help x
Agent replied · 26 August 2024
Thank you so much for the lovely review Angela! Working with such professional landlords makes our job so much easier. I will pass your kind comments onto the team who will be delighted. Thank you again
4/5
GoogleHad a call from a lovely lady this morning following my recent review ( which was low) she very kindly explained to me the procedures which makes more sense and there was a misunderstanding . But after the call I can now say they regain my faith and I just sit and wait for my dream long term home . Thank you .
Agent replied · 26 August 2024
Hello Pauline. Thank you so much for your updated review - that's very much appreciated. And we will certainly aim to find that dream home for you as soon as possible.
5/5
GoogleRebecca at Howland Jones has been outstanding from start to finish with the sale of are property she has been in contact on a regular basis to keep us updated with the progress. Her perchance and attention to detail has been amazing and has made the some times challenging experience ,a pleasure to have had Rebecca on are team . So once again Rebecca thank you so much. Mark and Tracey
5/5
GoogleI would recommend Howland Jones if you are looking to sell your property. I recently purchased a property that was advertised for sale in their Measham office. Rebecca McDonald went the extra mile to keep me informed and when the sale hit a …
5/5
GoogleHowland Jones did an excellent job in helping us through a difficult house move. Special praise to Katie Fovargue who called me every week and helped us through the process including chasing the solicitors on progress. I would use Howland Jones again no question and would recommend them to anyone
Agent replied · 26 August 2024
Thank you for your wonderful review. Katie and the team are delighted you have been happy with our service and hope you will thoroughly enjoy your lovely new home.
1/5
GoogleTerrible experience recently dealing with this agent. Slow at replying to every query and issue that I had whilst I was renting a property from them. Delayed repaying my deposit and made deductions even when the house was in a better state when I moved out than when I moved in. I've spoken to several people who've had similar experiences and have struggled to get their deposit back. I certainly won't be using them again or recommending to anyone!
Agent replied · 26 August 2024
Dear Cassie. Whenever we can capture feedback on our services, we take full advantage of the opportunity to review, learn from the findings and implement change for the better. We can absolutely understand that you felt dissatisfied with the handling of repairs issues , namely that we did not always ensure you were kept informed as to the progress. We have reviewed the notes for each repair, and can see that in some cases there were delays for a number of reasons including contractors obtaining parts, and with securing permissions from the landlord. There were also delays on occasions with arranging for access to the property for contractor visits, when we were waiting for you to provide suitable dates and times. From this review we have identified the need for our Repairs team to make sure that any delays are notified to the tenants as promptly as possible. We are also investigating with our software provider the possibility of tenants being able to log in to our system to access the live repair notes (in a similar way to tracking a parcel with a courier, for example). You also talk in your review about your deposit being delayed. We agreed the items and costs with you following the closing inspection, which we then agreed with the landlord and processed to the DPS eleven (working) days after the closing date. We are disappointed that you feel we delayed this process, as we work very hard to be swift in these matters. It is clear that your expectations in terms of the time this process had taken, were not realistic, and in response to this finding we are now updating our guidance notes to tenants concerning deposits. We offer our sincere apologies for any distress you may have experienced relating to the repairs issues during your tenancy with us. We would also like to thank you for bringing this to our attention. We strive to continuously improve our service to tenants and your feedback has been very much taken on board.
5/5
GoogleHowland Jones found my new tenants within a couple of weeks (they seem very nice, though early days) The staff are always friendly, efficient and professional. In particular, they respond promptly to any queries from me and I believe they do the same with prospective tenants. Following up queries promptly without being pushy is very important, which they do well
Agent replied · 26 August 2024
Thank you for taking time to provide us with your valued feedback Jayne. The team are delighted you have been so happy with our service.
1/5
FacebookI have been with Howland Jones for 5 years. Since the take over & new ownership their services have become unprofessional & slack to say the least.
Agent replied · 26 November 2025
We sincerely apologise that you have been unhappy with the service provided. Our aim is to have an excellent working relationship with all our clients, and we are always ready to assist wherever needed, whether this be in terms of property management or property marketing and letting, going above any beyond what is included within a standard management service. We have a positive and proven track record with this. You have been in touch with us directly to address your concerns, following which numerous changes have been made to suit your needs including reductions in fees charged for our services, however given all this it seems we are unable to assist you any further as it seems there is a level of expectation that is not feasible or realistic. This has been communicated to you already and as per our email we hope you are able to find a new agent swiftly. We wish you all the best for the future management of your property.
5/5
GoogleHowland Jones helped me when I had a property to let, making sure that all of the landlord responsibilities were met. They have great staff who are friendly yet professional, very approachable, really helpful and good at communicating on a regular basis. The staff made all the arrangements to ensure that my tenants remain happy in their new home.
Agent replied · 26 August 2024
Thank you for your lovely review Pat. It has been our pleasure working with you to date and we are delighted to read you have been happy with our service. Thank you for making time to share your feedback with us.
5/5
GoogleThe team at Howland Jones are great - we found them to be professional and punctual and the communication was always fantastic. We were unfortunately not successful in purchasing a property with them as there were 2 offers made on the property we were interested in and as we were in a chain the other offer was accepted but each person we encountered was lovely and would definitely reccomend them.
Agent replied · 26 August 2024
Thank you for your valued review! Very much appreciated by the entire team here. We wish you all the best in your next move.
4/5
Googlecant praise them enough, moved in within a week of paying the holding deposit, smooth process very professional and smooth process, highly recommended
4/5
GoogleI recently purchased a property via HJ, they are very professional and helpful a big shout out to RM who despite me constantly chasing her due to a slow vendors solicitor was always polite and professional, and could never do enough to help out and move things along, I would recommend them to family and friendsPositiveProfessionalism
Agent replied · 26 August 2024
Thank you for your valued review Si. We are very pleased you have been happy with our service, in particular with how Rebecca Macdonald supported you.
5/5
GoogleWe purchased our new home through Howland Jones. It was one of the best experiences that I have encountered with an Estate Agent. Jon, Rebecca and the rest of the team were excellent in their engagement with us, speed and efficiency of emails and telephone calls. I would thoroughly recommend them as a Vendor or Purchaser.
Agent replied · 26 August 2024
Thank you so much for your amazing review Judith. Feedback like yours is so appreciated by the team. Thank you for making time to let us know how you felt about your experience with Howland Jones. We hope you will be very happy in your new home.
5/5
GoogleI have recently rented an apartment in Tamworth with Howland Jones and I have been very impressed with Helen Clarke's and Fiona Doody's customer service and effective communication during the process. My requirements and expectations were handled effectively. I would recommend using this company.
Agent replied · 26 August 2024
Thank you so much for your review Adam. Helen and Fiona are delighted you have been happy with our service so far and hope you will thoroughly enjoy your new home.
5/5
GoogleRebecca was par excellence
5/5
GoogleI have been a tenant with Howland Jones for around 10 years now and they have consistently provided first class service, whatever the issue. Today I had to have a heating engineer out to repair my boiler. From the initial call to the agent, repair service, to the follow up call to confirm work was satisfactory, everything was speedy, polite and professional. I fully recommend.
Agent replied · 26 August 2024
Thank you so much for your feedback Glyn - very much appreciated by us all. Hope you are well and keeping safe.
5/5
GoogleWithin the space of two weeks, we managed to organise a viewing, get permission from landlord, do all the neccesary paperwork, get the keys and move in to a rented property. How Sarah managed to organise all this for us I do not know!! Without her I would literally be homeless! Many thanks and keep up the good work.PositiveResponsiveness, Professionalism
Agent replied · 26 August 2024
Wow - what a lovely review Aaron - thank you! Your feedback is very much appreciated by Sarah and the team. We hope you will both thoroughly enjoy your new home.
5/5
GoogleI had a great experience with Howland Jones. Unlike other agencies I dealt with, I felt like a customer rather than just another number. They recognised my personal requirements and matched me to a great property. Their professionalism came across as they took me through every step keeping me informed about the process and answering my questions.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 26 August 2024
Thank you so much for your feedback. Your comments are appreciated by the entire team and we wish you much happiness in your lovely new home.
5/5
GoogleFrom the start to the end all the staff were very helpful.
5/5
GoogleRebecca (and all the team) were outstanding from start to finish. The most professional and personable agents we've come across (and we've encountered a few!). Keen and assertive without being pushy or aggressive. We will be using them in the future and wouldn't hesitate to recommend their services to anyone. Many thanks.
Agent replied · 26 August 2024
Thank you so much for your amazing review Robert. Rebecca Macdonald and the entire team really appreciate your comments and look forward to our continued developing business relationship.
5/5
Facebookgreat service especially as we live a significant distance away. looked after property in our absence which was key during the winter months
Agent replied · 26 November 2025
Judith and Roy Hall recommend Howland Jones Estate Agents. 26 August .
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
