Trusted Agent profile · Measham
★★★★★
200 reviews across 2 platforms
73 High Street, Measham, DE12 7HZ
Howland Jones's office in Measham, at 73 High Street, is rated 4.6 out of 5 across 200 reviews on two platforms, including 190 Google reviews rated 4.6.
Every review we hold for the Measham office, from every platform, shown as written. First names only.
5/5
GoogleWe recently purchased a property through Howland Jones and experienced an excellent service from start to finish. Rebecca was very proactive in making sure the process was as quick as possible and she always answered my queries in a timely and efficient manner. They were very professional and I would highly recommend. 10/10
5/5
GoogleWe have recently purchased a property through Howland Jones, Rebecca Macdonald was instrumental in helping to get the conveyancing moving throughout the chain and a pleasure to deal with, I would have no hesitation in recommending and using Howland Jones for any future property transactions.PositiveResponsiveness, Professionalism
That's great to hear Fiona - thank you so much for providing your review. Rebecca Macdonald and the team are delighted you have been happy with our service.
5/5
GoogleHowland Jones have been brilliant, we have recently relocated to a whole new area and they have made the process so much easier. Alison was lovely showing us around the house and Sarah ensured the process went smoothly, she was informative and helpful all the way through the process. Thank you!!
Thank you so much for your lovely review. We hope you will be very happy in your new home.
3/5
GoogleIf i would have posted this review earlier I would have given 1 star but after a conversation with Rebecca Howland I will give credit where its due as she made me feel listened to and we communicated through an issue and apologies were made which helped the situation as I respect when a company can admit when things have been wrong and tell me ways they are going to improve on their service e.g retraining for staff. However I cannot give you a 5 star review as I'm sure you understand the issues we have faced should never have happened and have been to put it lightly, unprofessional. We had a staff member from the estate agent (who I will not name) telephone me and speak to me in an aggressive, confrontational and very unprofessional manner, about something that was not at all involving Howland Jones as a company and felt more of a personal attack. I have dealt with the person in question a few times and have persistently felt talked down to as a tenant. Whether you are a tenant, landlord, perspective buyer or seller, you should be treated with respect and not like a lesser citizen as we are all users of your service... Your tenants may be looking to buy/sell one day and will bare in mind how they have been treated and who they do business with. However, assuming this is an isolated incident I cannot let a bad experience with one member of staff effect my whole view of the company, especially when Rebecca called and was so lovely, understanding and apologetic. We have had several issues throughout the tenancy with repairs that needed doing in the house, in particular a leak that at one point also effected the electrics. Although it was the landlady who seemingly caused delay to the repairs (so far been waiting 11 months), this situation was out of the estate agents hands however I cannot say whether Howland Jones could have done more for us than this and perhaps communication could have been better in letting us know whether or not these repairs were or weren't going to happen. It seems we were just left and forgotten about. At this point I have mixed feelings whether I would use this company again but we still have our end of tenancy check out to complete, at this point I may have more thoughts and will update my review.
Thank you for sharing your thoughts in your review Carrianne. We continually provide our colleagues with training and development opportunities and appreciate your feedback. Many of our landlords today were indeed tenants of ours previously and we take pride in building strong, respectful and healthy relationships. We sincerely hope you will be very happy in your new home and wish you well for the future.
5/5
GoogleI am very pleased with Howland Jones as my estate agents, they went over and above any expectation you can have! I had an extreme difficult house to sell where literally everything that could go wrong went wrong and they guided me through every step on the way, staying positive and really making a difference. My case was handled by Rebecca who held everything together, communicating with buyers, lawyers, plumbers, drainers, water provider, council,... etc. until we finally got it over the line! I can't recommend and thank her enough!
Thank you so much for your review Patricia (and for your staying power!). Rebecca Macdonald and the team are absolutely delighted to get the sale over the line for you and thank you for bringing your property to us. We wish you well for the future.
5/5
GoogleEveryone I spoke to at this estate agents was really helpful but Becci really went the extra mile to help me find a lovely home and to make the process as smooth as possible. Thanks so much Becci.
Thank you for your lovely review Hannah. Becci and the team are delighted to hear how happy you have been with our service. We all hope you will thoroughly enjoy your new home.
5/5
GoogleHelen was very helpful in guiding me through the rental process, Beth who showed me around the property was extremely helpful... great service and very nice people 5 stars
Thank you so much for your wonderful review Martyn. Helen, Beth and the team are delighted you have been so happy with our service. We hope you enjoy your new home.
5/5
GoogleHelen was very nice and helpful and very involved in our search of a house to rent. Keen to hear our feedback on the properties we visited and very accommodating to our tight schedule. Really the best interaction with a letting agency I’ve had in a while.
This is great to hear Radu - thank you for making time to share your experience with us. Helen and the team are delighted to see your comments.
5/5
GoogleJust purchased my new home through Howland Jones, Measham. All the way through this process I have been well informed and properly looked after. Rebecca MacDonald went above and beyond to ensure that my purchase ran as smoothly as possible chasing vendors paperwork, reassuring and checking the progress of the deal - I absolutely recommend Howland Jones and would suggest that you ask for Rebecca MacDonald when buying your new home. Thank you HJ and Rebecca!
Thank you for your valuable review. Rebecca Macdonald and the sales team are delighted you have been so happy with our service and hope you will thoroughly enjoy your new home.
5/5
GoogleThank you to Rebecca and the team at Howland Jones who completed on a flat purchase last week. Rebecca went above and beyond to progress the sale, acting a go between the managing agent and solicitors. Would highly recommend.
Thank you so much for your review and recommendation Paul. Very much appreciated by Rebecca Macdonald and the rest of the team.
5/5
GoogleMy Fiancé and I have recently moved into a property from Howland Jones. We received a very efficient and friendly service from all staff, especially Carla who was happy to respond to all of our emails. Overall, a very pleasant experience making moving as hassle free as possible.
Thank you so much for your valued review Daniel! Carla and the team are delighted you have been happy with our service. We hope you will both love your new nest.
5/5
Facebooki was helped through a purchase by Rebecca Macdonald who was always positive, helpful and informative throughout the whole process
Thank you Tom for your lovely review. We hope you are settling in well to your first home. It was a pleasure working with you
5/5
GoogleBack in March 2022 Rebecca and Jon were very helpful and efficient in the purchase of my house. Since this time I have been very happy living here. Thank you all at Howland Jones🏚🌞 …
Thats great to hear Chris - it's lovely to hear you are happy in your new home. Also that you were with pleased with our service - thank you for sharing your feedback with us.
5/5
GoogleThank you to Rebecca to help me to complete my house purchase process, it was a long one but she kept me informed about the process. Highly recommended 👌 👍 …
Thank you very much for your lovely review David. Rebecca Macdonald and all at Howland Jones are delighted you have been so happy with our service. We hope you thoroughly enjoy your new home.
5/5
GoogleExcellent service. Very responsive & would highly recommend. Thank you Katie for finding my forever home.
5/5
FacebookI would like to recommend this agency. Everyone is very attentive, responsible and will always help in any situation. I would like to highlight Reachel, she is very polite, pleasant, will solve any problem.
Thank you so much for this review Olena and thank you for recognising Rachel.
5/5
GoogleHowland Jones were very helpful when I was looking for a property to rent. Becci was so helpful through out the whole thing constantly keeping me in the loop with what was going on.
Thanks for your lovely review Anthony. Becci and the team are delighted you have been happy with our service and wish you well in your new home.
1/5
GoogleEverything great about this agent especially Helen Clarke, this lady has been brilliant, But sadly let down once you put notice to leave in, and Rebecca Howland obviously is not interested as no communication from her at all ,very poor.NegativeResponsiveness
Thanks for your kind comments about Helen's service Andrea - very much appreciated by the team. We are sorry to hear you were unhappy with the final outcome from your check out and can reassure you that your comments were taken on board. We wish you well for the future.
5/5
GoogleHowland Jones were consummate professionals from start to finish of selling our home. We dealt mainly with Jon Howland and Rebecca McDonald, and they made what could have been a stressful process of selling a home as easy as possible. We had moved abroad before the sale of our house went through, so we wanted to make sure we chose an estate agent that we could depend on. We interviewed a number of estate agents, and Jon stood head and shoulder above the rest in terms of friendliness, professionalism and knowledge of the area. We were given constant updates during the selling process, which was crucial after we had moved abroad. Howland Jones provide a five star service and I wouldn’t hesitate in recommending them to anyone who wants to buy or sell a home.
Thank you so much for sharing your feedback Patricia. It was a pleasure to work with you both and the sales team are delighted you have been so happy with our service. Receiving a review like this gives our colleagues a huge sense of pride and appreciation. Many thanks indeed.
5/5
GoogleI was introduced to Howland Jones about 6 years ago. Rebecca and the team have managed my property for me in an exceptionally professional fashion since then. I can certainly recommend them to other prospective landlords.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your valued review Charlotte. It is great to know you are so pleased with our service and will mean a great deal to Carla and the team.
5/5
GoogleRebecca was professional, informative and super supportive in my first house sale. She maintained flexible check ins throughout via email, phone and WhatsApp when needed! Cannot thank you enough :)
Thank you so much for your lovely review Beth. Rebecca Macdonald and the team are delighted you have been so happy with our service.
5/5
GoogleI have just been working on a complicated long chain with Rebecca MacDonald. She has been great. Patient and understanding throughout. Always on hand and quick to respond. Thanks Rebecca.
5/5
GoogleBecci at HJ supervised the renovation of my property when I emigrated and did a fantastic job making it not only compliant but pleasant for the new tenant. It saved me a lot of worry and hassle at a time when I was very worried and hassled already. She made good choices, so the property is presentable and durable, with a focus on good value options.
Thanks you for your great review Rebecca. Becci is delighted you are so pleased with the refurbishment. We hope you will thoroughly enjoy your new home and chapter.
5/5
FacebookProfessional, friendly and knowledgeable. The whole team at Howland Jones are a credit to the industry. With excellent Lettings knowledge as well as Sales experience and ability. I
On behalf of the whole team, thank you so much for this fabulous review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Howland Jones's Measham office has 200 reviews across two platforms: 190 on Google, 10 on Facebook.
Howland Jones Measham is rated 4.6 out of 5 across all 200 reviews, and 4.6 out of 5 on Google from 190 reviews.
Howland Jones Measham, 73 High Street, Measham, DE12 7HZ.
