Trusted Agent profile · MEANWOOD
★★★★★
210 reviews across 1 platform
15A STONEGATE ROAD, MEANWOOD, LS6 4HZ
Alan Cooke Sales & Lettings's office in MEANWOOD, at 15A STONEGATE ROAD, is rated 4.6 out of 5 across 210 reviews on 1 platform, including 210 Google reviews rated 4.6.
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Every review we hold for the MEANWOOD office, from every platform, shown as written. First names only.
5/5
GoogleAlan Cooke have been managing my property for over a decade and they have always provided top-class service, be it in terms of finding new tenants or taking care of the property. They communicate clearly and regularly and are very pleasant to deal with. Happy to recommend!PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much Jeff for such a lovely review, you are one of our favourite long standing clients!!
5/5
GoogleAs new landlords we felt extremely confident in Elissia and her colleagues. The whole process from the first meeting up until the present has been completely stress free. We feel we are being well advised and that our property and tenants are being well looked after.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for such a lovely review Amanda, we are delighted you decided to have us manage your property for you!
5/5
GoogleI am grateful for every day since I was introduced to Cooke's. They pride themselves on giving phenomenal service. I feel like they look after my properties as if they were their own homes or better. They provide through and regular inspections. They are always there to answer and assist with any question I may have. They are on the ball with prompt and reliable team of service supplies if the need arises. They are happy to help with any matter regarding the maintenance and upkeep of my properties. Their paperwork is swift and organised. Their background checks of tenants are impeccable. I would (and do) highly recommend them to any landlord.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleElissia and Jonny did a great job.
Thank you Laura!
5/5
GoogleAlan Cooke provided a highly professional and efficient service and were responsive and friendly. The sale went through smoothly and communication throughout the process was exemplary.
Thank you so much Julia for such a lovely review and thank you for using us!
1/5
GoogleI had an horendous experience selling my house with these estate agents. I did negotiate and recieved a discount. However upon reflection i so wish i had gone to ombudsman. My advice? Record all conversations, save all emails, and keep a running record of all corespondence. You have been warned
Ms Hudson We are quite surprised at your review to say the least. Your property completed with us on 31st July 2018, it is quite strange that you leave a reply almost a year after your sale went through. Your property sold and the sale fell through due to the fact that you illegally withheld information on your vendor information form. You did not declare that you were aware there was Japanese Knotweed within the boundary of your garden. This made the property unmortgageable and therefore your first sale fell through. We sold the property a second time and the buyers were this time told about the Knotweed, the mortgage lender then said that they would not lend on the property unless the Knotweed was properly treated. You then had to pay for the treatment of the Knotweed, something you tried to get your buyers to do but quite rightly they weren't prepared to do as this was an underlying problem that you had been aware of for years. You had no issue with our service until this point, you then became aggressive and said that paying for the Knotweed was placing you in financial difficulty and that you felt as your agent we should have made your buyers pay, something which is entirely unreasonable. At this point your behavior became so hostile, which included you coming into our office screaming about your buyers and the information they had obtained about the Knotweed from your neighbors, that we had to deal with your son as he said you were finding the move so stressful you weren't able to keep in control. You only raised a complaint at the point of being provided with our bill. During the week prior to exchanging contracts you told your solicitor that in order to re-coup some of the monies that you had had to pay out on the Knotweed you were going to raise a complaint in order to get money off. At which point despite us working tirelessly to ensure you didn't lose the property you were purchasing and lose your buyers you refused to pay our bill. We have been in business for over eighteen years and in most cases people appreciate that the sales process can be stressful and don't look to blame us for when things don't go to plan. It really does depict a very strange person to be still complaining about your experience when the whole process would have been far easier had you been upfront and honest with the issues with your property. We wish you all the best for you in your home and would advise you that the next time you sell, be honest with your agent about anything that would effect a buyer wanting to purchase the property.
5/5
GoogleAlan Cooke has been nothing but a pleasure to rent from. As a first time person that is renting things can be really unsettling and a big things the the team here have made things easy. As it is my first time of course there are things that I’m nothing going to know. But I have Elissia helping me through it every step of the way anything I need I drop her an email and she replied with in hours to help out. Nothing but positives. Nothing negative to say yet and doubt I will with the level of service I have had for the 12 months I have been renting :) thanks.
5/5
Google5-star service. Very quick replies by email/ phone. Super friendly staff. Can’t do enough for you.
Thank you so much Paul, we hope you are settling into your new home!
5/5
GoogleVery professional, friendly service, super quick turnround - a pleasure to deal with - highlight recommend.
Our pleasure Jane! Thank you for this
1/5
GoogleI would never rent a property through this estate agent again. The staff were on some occasions very rude and did not chase problems with the property (for example a broken oven and a broken shower - both of which were left broken for over a month) unless you emailed/called them constantly. Myself and other tenants were subjected to their bad attitude on multiple occasions. Once, when the electricity completed packed in and we were left to face the evening with no electricity throughout the entire property, we were basically told to deal with it, as that is what we would have had to do if we owned the property (which is of course, ridiculous - if I owned the property, I would have sent for an emergency electrician). We reported several problems with the property across many months, none of which were ever resolved. When handing in our notice, we were told, in writing (email), that anything reported prior to us handing in our notice would not be deducted from our bond. This was unfortunately, a lie. I have since asked them multiple times why they misinformed us and they still to this day refuse to answer. I have given up now, as the stress this has caused has negatively impacted my mental and physical health. I have rented properties for 7 years and this is without a doubt, the worst estate agent I have ever been with.
5/5
GoogleWe would like to say a very big thankyou to Elissia and Jonny for the excellent service we had in selling our family home when our mum had to go into care. We had a few bumps along the way but the guidance and support we received made us feel we were in " a safe pair of hands".
5/5
GoogleElissia has been brilliant throughout the whole process. Nothing was ever too much to ask and chased things herself without our request. Would highly recommend to anybody!
5/5
GoogleRented a lovely house in Woodlea Village, Meanwood, north Leeds. We were new to Leeds having moved from Bristol for work. Good service from Alan Cooke, Elissia in particular was very prompt, courteous and professional. She helped deal with any issues quickly. We left the house in a decent condition, having looked after it, and got all our deposit back. This was a relief after the nightmares you hear about in the press about rogue landlords! We liked the area so much that we've just bought a house in the same neighbourhood. We wouldn't hesitate in recommending Alan Cooke to anyone looking to rent. Thanks for your help during this stressful year!
1/5
GooglePurchased a property through these on 19th of December and after 18 days still waiting for the missing front door keys! No front door keys! Funny! I'm having problem accessing the property and the seller is enjoying the money 🤑 …
As per your conversation with the office today Michael as we confirmed on the day you completed on the property, the vendor had missed his flight and therefore couldn't drop the keys to our office, but would drop them to your property as soon as he was in the UK. You haven't been in touch with us since to let us know this hadn't happened otherwise we would have obviously chased the owner. As we confirmed today not only have we chased him (now we know you don't have the keys) but also advised you that legally you could change the locks as the vendor hasn't kept his promise and hasn't complied with his legal responsibility. Unfortunately not every transaction is perfect and as frustrating as it can be when things go wrong we can only help you if you communicate with us. Wishing you all the best in your new home
1/5
GooglePurchased a property through these on 19th of December and after 18 days still waiting for the missing front door keys! No front door keys! Funny! I'm having problem accessing the property and the seller is enjoying the money 🤑 …
As per your conversation with the office today Michael as we confirmed on the day you completed on the property, the vendor had missed his flight and therefore couldn't drop the keys to our office, but would drop them to your property as soon as he was in the UK. You haven't been in touch with us since to let us know this hadn't happened otherwise we would have obviously chased the owner. As we confirmed today not only have we chased him (now we know you don't have the keys) but also advised you that legally you could change the locks as the vendor hasn't kept his promise and hasn't complied with his legal responsibility. Unfortunately not every transaction is perfect and as frustrating as it can be when things go wrong we can only help you if you communicate with us. Wishing you all the best in your new home
5/5
GoogleThe team at Alan Cooke sales and letting have been amazing, very informative and helpful. We appreciate everything they have done for us to help us find a beautiful home.
Thank you so much for such a lovely review Katie, it means a lot. You were fabulous to deal with and hope you are settling into your new home.
5/5
GoogleI found all the staff team to be friendly, professional and prompt. Pleasure to deal with
Thank you so much Nick, we hope you love your new home!
5/5
GoogleElissia was a huge help, aiding me throughout the entire process. I would definitely recommend the use of Alan Cooke’s estate agency services.
5/5
GoogleCouldn't be happier with the service I have received from Alan Cooke before, during and after my move in date. No problem is too big or too small, they actually care about their tenants and not just their landlords, a problem I've experienced many times with most other letting agents. Kudos to you guys and keep up the great work!
5/5
GoogleIncredible letting agents respond quickly and resolve issues well.
Thank you so much Denise, that’s really kind of you!
5/5
GoogleI have been a client of Alan Cooke Sales & Lettings since 2009 and they have always provided me with a first class service as regards, to advice on both the tenant, the rent I should be charging and the tradespeople I should use to maintain the property to a high standard. Consequently, I would have no hesitation in recommending them to anyone.PositiveProfessionalism
5/5
GoogleAn excellent and friendly service. They take care of everything for our tenants and make life very straightforward.
Thank you so much for your lovely review Michael, it's been a pleasure managaging your property for you.
4/5
GoogleI've been renting property out around Leeds for over ten years, and all of them are now let through Alan Cooke. They're the best I've found - especially around finding new tenants. In the past some of the staff haven't been 100% about getting information from tenants regarding faults but that has improved a lot over the last year or so.PositiveProfessionalism
5/5
GoogleWe have had a few tricky moments with the house over the last few years and we both feel that you have gone above and beyond on numerous occasions in helping us get things sorted. A massive "thank you" from us for all your help, both with the lettings and sale of our house in Meanwood.PositiveResponsiveness, Professionalism
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Tell us what you need and we'll put you in touch. Alan Cooke Sales & Lettings Meanwood hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near MEANWOOD.
