Carter Jonas Lettings reviews in Marlborough

★★★★★ 5/5

Google

I'm the office manager at Flexiplumb Ltd. We work very closely with Carter Jonas and have done for a few years now. Becky at the Marlborough office is our main contact, she is very professional and always happy to help. Would highly recommend Carter Jonas and their services!

Kerri · 24 July 2024

★★★★★ 4/5

Trustpilot

Andrew gave us great advice and his…

Andrew gave us great advice and his efficiency in preparing the brochure and handling the viewings was very good. We had an offer in a week due to his professionalism, which we accepted and the sale was completed promptly. We have no hesitation in recommending Carter Jonas.

James · 25 September 2025

★★★★★ 3/5

Trustpilot

I would like to say thanks to Carter…

I would like to say thanks to Carter Jonas and her whole helpful staff. specially MADDY as soon we contact her regarding any issue about flat she is straightway on it. MADDY very helpful and try to resolve issue on the spot if incase she cannot do that she make sure that this issue get resolved ASAP. I think personally Carter Jonas is lucky to have very helpful staff like others and Maddy.

Ajit · 7 November 2022

★★★★★ 1/5

Trustpilot

Avoid at all costs - AVOID- AVOID - AVOID

AVOID at all costs. Still waiting to resolve and still no response from the below. Nearly 4 months now after handing the keys back. Terrible company.After responding to a request to advise carter Jonas how to help me, still no further in obtaining the rent deposit back. Total delay technics.Completely unproffessional company - Whilst trying to get my rent deposit back, the Senior Building Surveyor suggested, 2 unqualified statements. I am yet to have my monies back, or even paret there of.1, All electrics and data cables should be removed from the floors and walls. Seriously, this was part of the reason we rented the place originally. He had no idea what the landlord required either.2, 2 different cracks that had appeared in entire building was because the decorator had not even visited. I cannot believe he could even suggest this. It was obvious that the old building needing regular decoration, which we did, regularly. It was obvious the decorator had been in. If he thinks he is qualified, then I would check his training certificate, of course after 3 months cracks could appear in an old building. Because of his attitude, I will not be using Carter Jonas for any of my future ventures.I have just sent you an email, after your response. Awaiting a positive reply

Chris · 16 December 2021

★★★★★ 5/5

Trustpilot

Very professional

Very professional. Zoltan kept us on his books and contacted us when a specific place came on the market 8 months after I mentioned what we wanted

C · 3 August 2022

★★★★★ 5/5

Trustpilot

Amazing team.

Naomi at Carter Jonas has been amazing, it was a massive hurdle for me with selling and then renting and extremely stressful on the selling end (with a different agent I must add) but she made it quite easy for me as I haven't rented for about 18 years. The whole experience with Carter Jonas has been great and I would highly recommend using them if you can.

Vanessa · 5 April 2023

★★★★★ 1/5

Trustpilot

Avoid they treated me appalingly

I had a disgusting experience selling my house through Carter Jonas.Despite teliing them I wanted to keep my sale private to my neighbours, one month before my move they went round each house in my close, (apart from mine) with a A4 sheet of paper advertising a photo of my home and letting people know they had sold it, therefore disrespecting my need for privacy.Worst company i have ever had the misfortune to use.

Peters · 20 August 2022

★★★★★ 5/5

Trustpilot

Seamless purchase transaction

The purchase of our home was professionally handled. From the initial call, the viewing, and then to the days after we got the keys we were dealt like a partner and the team at the branch handling the sale of the property provided the patience and knowledge with their vested experience to support us on the entire journey of the process. Well done to Ed and the team - they are heads and shoulders ahead of the other local agents by a long margin.

Darian · 7 October 2021

★★★★★ 5/5

Trustpilot

Professional & friendly service

Professional & friendly service. Sam Jarvis kept us abreast of all developments in real time and understood our needs very well. Well done Sam Jarvis & Carter Jonas Team.

Shaun · 21 March 2022

★★★★★ 1/5

Trustpilot

Avoid

I used a "partner" at Carter Jonas as a valuer for a statutory lease extension for a property that I own. The individual concerned wrote an initial valuation report in which I found (after spending ten minutes reading it) several mistakes. He was rather reticent to correct them, but did so after a bit of argument. I also had to argue with him in order to get him to lower the valuation estimate, which is clearly in the interest of the client in contracts such as this. During these discussions he said at one point "a few hundred pounds here or there doesn't make any difference." Well, maybe it doesn't matter to him because it's not his money, but it clearly matters to the client! I was not very pleased by his attitude overall, and his work (which is routine at best) was expensive, and careless. Would definitely not use Carter Jonas again.

S · 1 October 2021

★★★★★ 5/5

Trustpilot

Igor has let our properties for several…

Igor has let our properties for several years and out of all agents I’ve dealt with in 20 years, Igor and his team have been diligent, efficient and proactive. 5* service

Raphael · 29 October 2021

★★★★★ 5/5

Google

My partner and I have been struggling for months to find a place to rent. We had mixed experiences with agencies with some not being responsive. But with Carter Jonas things changed. We have just moved to our new place and we love it. We have been looked after by Jackie and Philippa and they have been superb! Very professional and they helped us to navigate all the different steps with courtesy and attention to detail. Carter Jonas are brilliant and we definitely recommend them!PositiveResponsiveness, Quality, Professionalism, Value

Diana · 24 August 2021

★★★★★ 5/5

Trustpilot

Professional and nice to deal with

We selected Carter Jonas to act on an executors’ sale of a flat in Bishop Mansions because of their experience of handling transactions in this complex. We were not disappointed and very pleased with the service we received from Wayland Ward-Smith and Mandy Jacobs. They showed the flat to a number of potential buyers in a very short period of time and secured an offer at the asking price. The transaction was then delayed due to challenges in obtaining Probate but we received good advice on how to manage the delay and they also kept the intended purchaser advised so that they acquired the property when formalities had been completed

Mr · 19 August 2021

★★★★★ 5/5

Trustpilot

Happy Days

We are 1 month in with our 12 month lease. We are loving the appartment and making full use of the amenities (Gym, Work space). Mass and Amrita are extremely helpful and friendly. We may well extend our stay :)

Andrew · 23 October 2024

★★★★★ 5/5

Trustpilot

Outstanding service from Sam and the…

Outstanding service from Sam and the team at Carter Jonas Fulham Palace Road. Highly professional and nice people too - will definitely use again

Chris · 14 September 2022

★★★★★ 5/5

Trustpilot

Marlborough Lettings are faultless

The lettings team at the Marlborough office can't be faulted. We were anxious to rent out our property for the first time but they did everything they could to help us through the process so it ran smoothly. They had the brochure made up swiftly and the house was circulated to their existing database and never even made it to market as they found us great tenants straight away. Carter Jonas now manage the property on our behalf and it's great to know it's in safe, trust worthy hands with the Marlborough team.

Melissa · 21 July 2021

★★★★★ 5/5

Trustpilot

Professional service second to none

We used Carter Jonas's Fulham branch (Wayland Ward-Smith) to sell a much loved flat in January. We have used the branch on two previous occasions and again could not fault the service. We achieved almost 10% above asking price and were impressed with the professionalism with which the transaction was handled. The communication was clear and advice was offered where needed. We unreservedly recommend the branch and will use Wayland when we next come to buy or sell property in the area.

Meredith · 18 July 2021

★★★★★ 5/5

Trustpilot

Smooth process

James was very good at communicating through the whole process and easy to contact. Thanks for helping me find my first home !

HB · 20 October 2022

★★★★★ 5/5

Trustpilot

I would like to thank Ms Lajla Turner from the Kensington Office.

I would like to praise Ms Lajla Turner from the South Kensington office. She gave me great advice about the decor of the flat. I followed her advice and in less than two weeks she had found me a suitable tenant with almost the asking price. Ms Turner provided us with very reliable reference checks and the right tenant. She worked w/ends and even during her week's holiday and throughout was extremely constructive, courteous and helpful not only to myself but also to the tenant. A very smooth and pleasant experience!

Mrs · 17 June 2021

★★★★★ 1/5

Google

We decided to use Carter Jonas as our first estate agents. Worst decision of our lives - they wasted a month of our lives. Having looking at a property on their site , we really liked the look of it and requested a viewing . The viewing went well , I would say that was the only positive aspect. After the viewing , we were told to fill out some forms to excel in our application for the property . However , unexpectedly the estate agent that showed us around the property randomly went on holiday for 2 weeks without giving us any information or warning . Meaning we had to talk to some random estate agent that didn’t really have any idea what was going on. Although this was our only choice so we had to proceed anyway as we really wanted this property. So as told - we filled out the forms and about a week later we were told our application was successful. And they immediately asked for payment which we found odd. We were also told we needed a guarantor as apparently a £800 a month appointment wasn’t affordable between 2 full time workers earning more than enough money to pay . Anyway regardless , we agreed and provided one . Even then , apparently that was still not good enough . After paying for the deposit and having our viewing and being left in the dark for so long we were told our application was unsuccessful because of our age ?? Baring in mind we had a viewing at the very start and the estate agent could see how young we were (19) . We don’t see how she would effect anythinNegativeResponsiveness, Quality, Professionalism, Value

Amy · 13 June 2021

★★★★★ 5/5

Trustpilot

We used Carter Jonas to sell out flat…

We used Carter Jonas to sell out flat and they couldn't have done a better job.Wayland and Mandy were friendly, professional and got the job done.Would definitely use again, many thanks

Faith · 17 August 2021

★★★★★ 5/5

Trustpilot

I am very happy that I ended up renting…

I am very happy that I ended up renting through this superb agency. I didn't think there was such a good organization in a rental and sales agency. I thank all the staff who work in this agency for their involvement and understanding.

Mr · 24 August 2024

★★★★★ 5/5

Trustpilot

The all encompassing care and service of Carter Jonas in Barnes.

My rental property has been in the excellent care and management of Carter Jonas since 2019 .The team at Barnes have always been available to assist me with decision making and any queries that have arisen in this time .I trust their judgment and expertise in all areas .I have found them to be completely honest and straight down the line .The most important criteria to me is that they genuinely care about what is the best outcome for me as a landlord equally delivering a first rate service for the tenant.Any issues regarding the upkeep of my property are reported to me straight away, nothing is left lingering or forgotten.The tradesmen they use are fair priced and professional.I have found the team to be kind , personable and welcoming.I rest assured being with Carter Jonas.

Dympna · 25 May 2021

★★★★★ 5/5

Trustpilot

Great agency to work for

We provide Carter Jonas Bishops Park (Igor) with photos and plans and they are great to work with. They are always on the ball and communicate really well between us and also the occupants of properties making it really easy for us to get the best out of a property. Not everyone takes the time to setup with tenants or the owners of a property as well as the Bishops Park branch do. They are a pleasure to work for.

James · 18 May 2021