Carter Jonas Lettings Marlborough reviews

★★★★★ 5/5

Trustpilot

Great efficiency of the Wallbrook Gardens

Just moving in Wallbrook Gardens a couple months ago, I am glad that staff here works efficiently and professionally. Whatever issues my flatmates and I encountered would be replied immediately by them, making us concentrate on our work and enjoy our lives. No need to worry about for a day because the concern disappears after we get their support and assistance in a few hours. Many thanks for everything.

Jake · 23 October 2024

★★★★★ 1/5

Trustpilot

I would put Zero stars if possible

I would put Zero stars if possible . What a horrific experience renting through carter jonas (Marlborough). They don’t tell you all the details of property and then when you move in will make life very stressful for you with nasty - I called them “bullying” emails. What an impact they had on our health for over a year , we pulled out of a 2 year contract early as was so bad in a very damp house with a violent neighbour - they also managed and couldn’t do anything about. They are Incompetent , rude , judgmental. When I pushed back and said they hadn’t told us certain details about the property or even added them to the contract, it was let’s not point the finger and blame their employees. It’s a good job we are strong and could fight back. I will never trust them with my purchase - attention to detail is crap , they lie, and disorganised .

Gilly · 9 April 2024

★★★★★ 5/5

Trustpilot

Great experience!

Finding a flat to rent in South West London is not easy and I have been very lucky to meet Sam Jarvis from Carter Jonas Fulham Palace office. His professionalism and his follow up during the process have been fantastic. I definitely recommend him if you are looking for your next home!

A · 10 October 2022

★★★★★ 5/5

Trustpilot

Helpfully referred by a friend

Heard about Carter Jonas in Mayfair through a friend of a friend - as is usually the case!Referred straight to Charlotte and the recomendation did not disappoint - we had a seamless sale from start to finish. Charlotte and the team managed all stakeholders expectations well and kept us well-informed throughout.Already recommended to my friends in London’s looking to move home.

Paolo · 2 June 2021

★★★★★ 5/5

Trustpilot

Absolutely brilliant service from start to finish.

Absolutely brilliant service from start to finish. Catherine Dewar and her team were in constant contact via all updates which were extremely useful and telephone calls.Would highly recommend them and will definitely be using them if ever I need to move in the future.Ivan Kutepov

Ivan · 12 May 2023

★★★★★ 5/5

Trustpilot

Impressed by Carter Jones Realty's superb service!

I am delighted to express my admiration for the exceptional services provided by Carter Jones Realty. Renting a home through this agency has been not only remarkably easy but also enjoyable, thanks to their prompt communication, attention to detail, transparency, and unparalleled customer care. The team, comprised of highly professional, responsible, kind, compassionate, and knowledgeable individuals, meticulously attended to every need of the tenant, continuously following up on all matters until their final resolution. Carter Jones Realty has made our renting experience truly memorable, and their genuine, personable, and authentic nature makes them highly recommended for anyone seeking a hassle-free experience. With confidence, I suggest working with this agency.

Sahar · 22 March 2024

★★★★★ 1/5

Trustpilot

Good luck getting anything back from deposit.

Agency staff themselves polite. Company policy to use unpleasant tactics to take money. Any unreasonable excuse to keep deposit. They demand a cleaning company be used at end of tenancy -tenant has to pay. My flat was well looked after and left in good condition. They took another £100 off deposit, claiming leaves needed sweeping out of the back garden. The trees had needed trimming in the garden, property inspector advised they do this, it was never done. When I moved in, the place was not clean. Living room blind filthy, covered in squashed insects, bathroom light-pull was black with dirt, landlords refused to replace/clean either. Never had this experience with any other agency, always had deposit repaid before.

Mat · 19 March 2024

★★★★★ 5/5

Trustpilot

Exemplary Estate Management: 14 Years of Personalized Care and Outstanding Service

My uncle has been entrusting Carter Jonas in Kensington and Chelsea with the management of his property, for over 14 years now, and I couldn't be more impressed with their exceptional service. My uncle lived abroad and have always felt he was in good hands, and that Carter Jonas have consistently exceeded his expectations year after year.Lara and Lajla have been instrumental in ensuring the smooth management of the property, providing unparalleled support and guidance throughout his journey with them. Their professionalism, attention to detail, and dedication have truly set them apart.In particular, I would like to commend Lajla for her outstanding support, especially during a challenging time following the passing of my uncle. She not only demonstrated a deep understanding of our situation but also showed genuine care and empathy towards our needs.Recently, we encountered an unexpected issue with the reimbursement of the rent deposit to the tenant, which was caused by the DPS. Lajla took it upon herself to personally handle the matter, going above and beyond to resolve it swiftly and effectively. Her proactive approach and commitment to resolving issues promptly are truly commendable.Carter Jonas in Kensington and Chelsea, through the exceptional efforts of Lara and Lajla, as well as their whole team, has consistently delivered outstanding service, making them an invaluable partner in managing my uncle’s property. I wholeheartedly recommend Carter Jonas to anyone seeking reliable and professional estate management services in Kensington and Chelsea. Thank you for 14 years of excellence, and here's to many more years of continued partnership!

Drailton · 19 March 2024

★★★★★ 5/5

Trustpilot

Outstanding Service

I can highly recommend the professionalism of Carter Jonas, as I have recently dealt with the Oxford branch when I purchased my property. The service I received was exemplary. Kate was personable and pleasure to deal. Communication throughout the process was outstanding which made it all very streamline. Thank you!

Pamela · 9 November 2022

★★★★★ 1/5

Trustpilot

I’ve been trying speak to someone about…

I’ve been trying speak to someone about some land that’s up for sale at the Taunton branch I’ve rang twice now on Friday morning and Monday morning to be told by the receptionist that the agent will ring me later in the day as of yet nothing other than being bad manners and rude how do they sale anything if you can’t even get to speak to them ! I don’t think I would ever sell any of our properties with them if this is how they deal with potential buyers.In reply to the message below communication seems to be a in house problem? It’s only taken nearly 6 weeks for you to reply!!!

Mhollandfixeraol.com · 11 March 2024

★★★★★ 5/5

Trustpilot

The best property agent in Summertownm, Oxford

Carerjonas in Oxford is the one I highly recommended. Staffs are very friendly and helpful. Ryan is the first I contacted, and he has good insights and understands my needs. His colleague, Christopher and Kate are speedy response to my questions when renting too. They are professional in this field and I thank him very much for that.

Raquel · 8 October 2021

★★★★★ 5/5

Trustpilot

After taking advice from several…

After taking advice from several friends we selected Rupert Reeves to value and sell our house and were very pleased with the whole experience. The valuation and final sale price exceeded our expectation, the process was relatively smooth and largely stress free and Rupert was a pleasure to work with - would not hesitate to recommend Carter Jonas

Ken · 7 October 2021

★★★★★ 5/5

Trustpilot

Exceptional service and unwavering support from Carter Jonas!

Exceptional service and unwavering support from Carter Jonas!Recently, we encountered a significant floor issue in our rented apartment, but thanks to Carter Jonas, the entire process from identification to resolution was handled with utmost professionalism and efficiency. They went above and beyond in addressing the leakage problem, which necessitated a complete flooring replacement. Additionally, the outdated and damaged bathroom was completely renovated.Their work was truly outstanding, delivering not only a functional solution but also a stunning new design. Despite the scale of the project, they completed it within the promised timeframe.We wholeheartedly recommend Carter Jonas for their exemplary service and invaluable assistance. Thank you for your exceptional support throughout this endeavor.

Renuka · 18 February 2024

★★★★★ 5/5

Google

Fred and Carter Jonas were fantastic selling our 3 houses , very professional and great service , we are now selling 9 more with Carter Jonas and would highly recommend

ANDY · 16 December 2025

★★★★★ 5/5

Trustpilot

South Kensington Carter Jonas

Marina Kimpton was my agent and she was kind, professional and easy to talk to. I had a great experience at Carter Jonas compared to other London real estate agencies. Highly recommend!

Olivia · 17 February 2024

★★★★★ 5/5

Trustpilot

The team at Carter Jonas

The team at Carter Jonas - Andrew, David and Rupert were excellent all the way through.There were a number of hitches, not of our making, but their communication to resolve these was excellent. They were both calm and determined to get things sorted out and get our sale through

Mr · 14 October 2022

★★★★★ 5/5

Trustpilot

Great service with a lovely team

Toby · 18 June 2026

★★★★★ 5/5

Trustpilot

Absolute pleasure dealing with Matt…

Absolute pleasure dealing with Matt Brookes and the Carter Jonas team in general. Whenever there’s a problem he’s been on the case with bags of initiative and very knowledgeable. He somehow makes things seem effortless and is always very calm and measured. The property we’re moving to is very special indeed and I know it’s been complex with the efforts needed to have it compliant and ready for us, for which I’m super grateful.

Richard · 25 April 2024

★★★★★ 5/5

Trustpilot

Ed was very patient and professional

Ed was very patient and professional. Finally got the complicated dual Sale over the line. Highly recommend Carter Jonas and Ed Westmacott.

ANDY · 29 September 2026

★★★★★ 5/5

Trustpilot

Highly professional and experienced…

Highly professional and experienced local agents that found us great tenants for our property. They offered us a great team to work with and every interaction with every member of the team have been effective and pleasant. Would definitely recommend.

Ms · 22 August 2025

★★★★★ 5/5

Google

Helen was very helpful and responsive during a recent property purchase. Would recommend.

Tim · 8 December 2024

★★★★★ 5/5

Trustpilot

Professional ,courteous ,caring and…

Professional ,courteous ,caring and result focussed. Naomi and her team delivered on letting our home swiftly and were friendly, knowledgeable and communicative at each stage in the process. Coming from a property background I found the service offered first class and would thoroughly recommend.

Andrew · 1 February 2023

★★★★★ 5/5

Trustpilot

Use this Agent.

I have recently sold my property through Carter Jonas in Newbury and was very pleased with the service they offered. Dealing with Edward Westmacott was very straight forward and easy. He was very professional, calm and straightforward in his approach and manner. No hype or histrionics, just solid reliable advice and service.

Kewone · 19 January 2022

★★★★★ 5/5

Trustpilot

Newbury Branch - Andrew

The whole journey has been a pleasure. Andrew has taken control of everything with such professionalism, which has reflected in a sale over the guide price.

Kirsty · 17 December 2025