Trusted Agent profile · Margate · Kent
★★★★★
677 reviews across 2 platforms
Stockwell House, Cecil square, Margate, Kent, CT9 1BD
Part of Oakwood Homes, see every office.
Oakwood Homes's office in Margate, Kent, at Stockwell House, is rated 4.7 out of 5 across 677 reviews on two platforms, including 496 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of two awards Oakwood Homes won in 2026.
The Trusted Agent 2026 results for Oakwood Homes, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Margate office, from every platform, shown as written. First names only.
5/5
FacebookLorraine the Manager Thanet was quick to reply when we needed urgent help. We know she went out of her way to see us after office hours and took time to explain things. She is lovely and very helpful.
Thank you for your comments Carnation - hope your move goes well.
5/5
FacebookDaisy is always prompt and cheerful, no matter how busy she is. She tries to match my requirements as quickly as possible and always has an informed answer when I have a question. Keep up the good work.
Thanks Paul your feedback is appreciated!
5/5
GoogleAmazing service, great advice given, and fast response. I felt really supported by Oakwood team. Their legal advice and maintenance / emergency house response was exceptionally fast. Couldn’t recommend them more.
So pleased we have been able to help Maja - thank you 🙏 …
5/5
GoogleWe as a very nervous family moving for the first time in 16 years, couldn't of asked of more in every way. Fantastic team of people to deal with and a very painless experience in the end. …
5/5
GoogleI am relocating to Margate with a friend for work. The timeframe I have had to sort accomodation between being offered my contract and starting work has been relatively short so finding a property of such high standard has been a huge relief. I had seen good reviews about Oakwood before contacting them and was not dissapointed. The speed and efficiancy with which they have helped us has been brilliant and on the odd occasion I have struggled to get hold of someone, I have always been contacted by the agents promptly in response.PositiveResponsiveness, Quality, Professionalism, Value
Great to hear Georgina - thanks for the review and all the best with your new home and new job! 😃 …
4/5
GoogleMoving home is always stressful. Oakwood helped me find a flat quickly and, despite some minor hiccups, got me in there before I started my job. Thanks to Stacy, Amy and Claire for you hard work and help.
Thank you Sanjivan hope all went well
5/5
GoogleEveryone at Oakwood was great at getting me into my new home. The process was quick, easy and they were very helpful with everything. Especially Stacy Cade at Margate and her colleagues Claire, Amy and Ethan. Brilliant service.
Great to hear thanks Christopher.
5/5
FacebookCustomer service in Ramsgate provided by Daisy and Stacy was amazing :D I rented the flat I wanted in a week! Everything went smoothly, these two wonderful women were very helpful and answered all my questions. Highly recommended.
Thanks Malgorzata - hope the move all went well ??
5/5
GoogleI have delt with this company to rent a property and all the staff have been nothing but helpful, honest and open about every step. Nothing is too big or small when asking questions about anything. Would highly recommend them to anyone needing to find a property
Thank you Samantha - we appreciate your comments and hope all goes well with your future plans. 🙏 …
5/5
FacebookThis is the second time I've used Oakwood Homes and on both occasions Kate has found tenants for me. Kate and the team are professional, knowledgeable and approachable and I would not hesitate to recommend them.
Thanks Janice we appreciate your feedback. Thank you too for your valued business.
5/5
GoogleAlex was great to talk to and so so efficient. Super clear and reassuring - lovely the whole process. (I think I spoke to Katie too, who was lovely!)PositiveResponsiveness, Professionalism
Pleased we were able to help Amy and thanks for your feedback 👍 …
5/5
GoogleJessye was very polite, professional and knowledgeable.
Thank you Ryan - good to hear 🙏
1/5
FacebookWorst managing agent ever. Been a tenant with Oakwood 7 years never missed one month. Even paid the landlord all through lockdown out the furlough. Even though we was well within our rights not to. So when I call them to tell them I am unable to work, and my partner and I have split. UC have issued a benefit cap with has meant that I got £1200, my rent being £895 and having 4 children in the house. Baring in mind I’ve worked the whole 7 years as a tenant and would probably be back at work next month latest. I asked to allow some time to get this corrected and sorted out. May possibly take until the next months rent is due. They screwed my over and instead had all my UC removed and sent to them before I could sort it out. Leaving me just £225 to feed 4 children for a month. And pay for hot water. Even though I sent the UC statement and they knew fully what they were doing. This is how they treat the tenants that regularly pay their rent and look after their houses. DO NOT RENT WITH OAKWOOD IF THEY MANAGE THE PROPERTY.
Chanele - your case has been handled in a professional manner and in conjunction with TDC. It is disappointing that you feel the way you do especially as the Landlord has been generous and waived rent due.
5/5
GoogleWe received great service when looking to rent a property...I was amazed at how hard the staff work to help you. The staff were in constant communication with us, never left us wondering and were a great help with explaining the steps and everything included as this was our first time going through an estate agents due to poor service many years ago with a different agency. Kate, Lorraine and Nicky are particularly fantastic a real credit to the company.
Thanks so much for your comments Duane it is really appreciated. Well done team!
5/5
GoogleOakwood Homes have been very helpful and speedy with communication. It's taken less than a week to find us the the perfect home to rent and secure the holding of the property. Other letting agents haven't even got back to me in the time it's taken for Oakwood to find me a property and almost complete the process.
So pleased we could help Rosa. Thanks for your review - every happiness in your new home 🙏 …
1/5
FacebookHaving purchased a new build home, of which I was urged to complete on in a certain time frame, it wasn’t actually completed and so now find myself living on a building site with a vast snagging list. Having gained assurance by Andrew the director a robust review would be undertaken and a response received within 7 days I’m now getting into 3 weeks with no answers. Do I have to take it to a more formal setting? I hope not.
Hi Daniel - as you know following my update to you already, I am still liaising with the developer which in current circumstances is hard for them to complete work required. I will as promised come back to you when we have a firm understanding.
1/5
FacebookThis shady company stole my holding deposit when the landlord suddenly pulled out of the agreement. During the referencing process, emails went ignored, I was constantly being told so and so would call me back but they wouldn't. Four people were emailing me and had contradictory information. When I pointed out the reason they gave for not returning my deposit was false, they simply changed the reason entirely. They wasted my time and stole money from me.
Good Morning Guy, can you please send me your complaint and I will begin investigations immediately. I have e-mailed you so you have my direct contact details. Kind Regards Nadina
5/5
FacebookA very helpful team, from our search for a property to getting our keys ! Always happy to help and explain things clearly.Thanks Amy for your help, we really appreciate it .
That's great to hear thanks Maggie
5/5
FacebookAVOID !!!!!! Blown windows for 3 years never been fixed after renting with this company !!!! The mice issues haven’t been sorted because of another tenants hygiene problems which I have photo evidence of and nothing still hasn’t been done and to make it worse I have 2 children under 5 and all I have got from this company is I have to deal with it myself this company is a absolute disgrace , because I have complained on numerous occasions I was served a section 21 for just after Christmas thank Oakwood merry Christmas to you too !!!! Update !!! This is what I have woken up to this morning and I have informed you of this I will expect you to talk to other tenants to sort this problem !!!!
Kelly - your grievance will be looked into, but any notice served will have been on the instructions of the landlord, we do not have authority to do so.
1/5
Facebookabsolutely avoid like the plague! firstly they seem all nice trying to get you to reng their properties with empty promises "oh this wi be fixed, that will be sorted". then day of moving in absolutely nothing has been done. they them promise it will be sorted straight away. we waited 2 weeks for a hob and a week without heating or hot water in the beginning of febuary! with having 2 very very young children this was appaling! then when i complained because the works still hadn't been done i was fobbed off over and over again with the agent hannah saying she will get back to me. guess what? i had to keep chasing her as she NEVER got back to me. absolutely appalling when you actually start to dread talking to them when they make you feel bad for trying to get issues fixef wich should of been done. and then to top it all off my 9 year relationship broke down with my ex partner who was working so single mum with a 9 months old and a 1 year old had to claime benefits. never missed a payment was always reliable but because i had to go on benefits i was served a section 21! i was living there 6 months and they was fully prepared to kick me and my 2 babies out on the street. when i BEGGED for my flat hannah was so unsympathetic. when it came to me moving out well what can i say! i was blamer for absolutely everything they HADN'T done before i moved in on me! thankfully i had photographed evidence proving it was already there. they tried to take my whole deposit of £900 when the place was perfect infact i actually improved the grotty flat! luckily i won the case after appealing and it going to a decision maker. but if you read it this far you to would advoid them! i wasted £2,000 on moving into the flat making it a home ect for 6 months later to be served with a section 21.absolutely disgusting
We are very sorry to hear of your problems Stacie. This will be investigated and a senior member of our team will be in touch.
5/5
GoogleFrist class company with exaleant staff whould recomend them to anyone looking to buy or sale
5/5
GoogleOakwood in Margate give brilliant service especially Alex and Amy both very plesent and helpfull. best estate agent I've ever dealt with .many thanks Linda Hurst.PositiveProfessionalism
Thanks Linda 🙏 …
1/5
GoogleAs a tenant.. AVOID. The service was ok from the letting agents to begin with. 1st issue, they sell your data so you a bombared with nusinance calls, this is after we both opted OUT, with accounts opened up with new companies without autherization. The accounts department is stuck in the 80's, we had to wait for 5 days for a card payment to process, even once approved at a terminal, which suggests there is not faith in the banking system or do not know how to run their accounts department. To make matters worse, the advised me 4:30pm, the day before you move. Having had no emails from the them since paying the referencing fees, the call was anyones worst nightmare. The house was filthy, this was a shame as they had inspected in a the previous day. All in all just another dodgey company...
We are very so sorry to hear that you are not satisfied with the service you have received from Oakwood homes, this is most unusual, so would like to address this with you personally; to make sure we have the correct tenant (as your name is not shown) please call 01843 222700 and ask for Teresa Dickinson, Lettings Director. To put your mind at rest, all data is fully protected under GDPR. Tenants are always asked for consent to agree that their data may be released on completion to a third party utility provider to ensure they are receiving the most competitive quote on the market. Our terms concerning payments are laid out to tenants once their offer has been accepted and unfortunately we are governed by the relevant banks/credit card companies as to their clearance time. Whilst it will show as an immediate debit to the client’s account these can be cancelled or ‘clawed back’ as payments, so it is due diligence on behalf of our Landlords that all card payments reach our account before we can commence a tenancy. We offer the option of bank transfer of funds for immediate payments where time is of the essence. When a property is not fully managed by us, we have limited control of the level of cleanliness and can only make recommendations to the relevant Landlord. Once again please accept our apologies if you have been unhappy with our service and we look forward to hearing from you so that the issues you have experienced may be addressed personally.
1/5
GoogleAs a tenant.. AVOID. The service was ok from the letting agents to begin with. 1st issue, they sell your data so you a bombared with nusinance calls, this is after we both opted OUT, with accounts opened up with new companies without autherization. The accounts department is stuck in the 80's, we had to wait for 5 days for a card payment to process, even once approved at a terminal, which suggests there is not faith in the banking system or do not know how to run their accounts department. To make matters worse, the advised me 4:30pm, the day before you move. Having had no emails from the them since paying the referencing fees, the call was anyones worst nightmare. The house was filthy, this was a shame as they had inspected in a the previous day. All in all just another dodgey company...
We are very so sorry to hear that you are not satisfied with the service you have received from Oakwood homes, this is most unusual, so would like to address this with you personally; to make sure we have the correct tenant (as your name is not shown) please call 01843 222700 and ask for Teresa Dickinson, Lettings Director. To put your mind at rest, all data is fully protected under GDPR. Tenants are always asked for consent to agree that their data may be released on completion to a third party utility provider to ensure they are receiving the most competitive quote on the market. Our terms concerning payments are laid out to tenants once their offer has been accepted and unfortunately we are governed by the relevant banks/credit card companies as to their clearance time. Whilst it will show as an immediate debit to the client’s account these can be cancelled or ‘clawed back’ as payments, so it is due diligence on behalf of our Landlords that all card payments reach our account before we can commence a tenancy. We offer the option of bank transfer of funds for immediate payments where time is of the essence. When a property is not fully managed by us, we have limited control of the level of cleanliness and can only make recommendations to the relevant Landlord. Once again please accept our apologies if you have been unhappy with our service and we look forward to hearing from you so that the issues you have experienced may be addressed personally.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Oakwood Homes, Margate won Platinum; Oakwood Homes, Ramsgate won Trusted Agent.
