Mann Lettings Margate reviews

★★★★★ 5/5

Google

Great service. Joe is super helpful and goes over and above to look after his clients. Would definitely recommend.

Liz · 24 July 2024

★★★★★ 1/5

Trustpilot

Stay away from this letting agency

They played with me for over 2 weeks about an apartment in Waterlooville. Had my credit check, provide excellent references from my landlord, kept lying to me telling me that everything will be fine. Complained that my pension amounts were at several dates in the month ( I received several, from US, France and UK sometimes the dates vary from one day) my pension amount were way above and the first time, they could confirm only half of it even though they had my bank statements. Stay away from Mann & Co Countrywide. Countrywide Morgage was one of the bank scandal ( 2007/2008) in the US which led to the subprime and people losing their home.

Josette · 3 May 2022

★★★★★ 1/5

Trustpilot

This Company is by far the worse…

This Company is by far the worse company I have ever had the misfortune of dealing with. The branch in Portsmouth never return calls or emails, I have been trying to get a deposit back on a flat for over a month now after my father died. I have sent endless emails and made lots of calls and just get ignored. The manager Lee is probably the worse one of all. Avoid these at all costs

Jason · 20 October 2022

★★★★★ 5/5

Google

Was very impressed at the speed that Joe worked at to find a new tenant for my property. He was very dynamic and knowledgeable. Would definitely recommend Mann in Margate.

Jonathan · 29 October 2025

★★★★★ 1/5

Trustpilot

Truly Awful Experience

I know that estate agents have a generally bad reputation but Mann & Co South Croydon branch take the biscuit! We dealt with Eve when we were trying to purchase a flat & it was an awful experience! On viewing the flat it looked reasonable inside and we were told all it needed was a lick of paint and there were no major problems but when we got our survey done it indicated that basically the flat is uninhabitable due to damp that is so bad it is a potential health hazard and the owner had tried to cover it up with paint and hardboard so it did look reasonable to lay people like us.What a dirty trick by the owner! Walls were in danger of falling down and there were many other serious problems.I am disgusted that we never had an inkling about the bad state of the flat before the survey due to the cover up job by the owner. I am not saying that Eve or the agents were in any way complicit in the cover up or even aware of it ,nor am I saying she tried to knowingly mislead us about the condition of the property and maybe she was not aware of the bad condition of the flat herself,however,this hardly inspires confidence in the agents and she should have known! If she did know about the condition of the property then I think she was acting illegally in not informing us about all the serious problems ,but of course that would be hard to prove.It is a definite loophole in the law which is ripe for exploitation by dishonest agents. We will never have anything to do with Mann again.It would seem that these agents don’t give a damn about buyers or the condition of a property and just want to rush a sale through so they can get their big fat fee. Buyers beware! They may not be acting illegally but I would question their ethics,or lack of,especially as they had told us there were no serious problems and it is no wonder that estate agents have such a terrible reputation.Also they refused to take the property off the market after the offer had been accepted by the owner which left us in danger of being gazumped.They just don’t seem to care about gazumping.Judging by all the other bad reviews many people have had a terrible experience with Mann & Co and I would advise you to avoid this dodgy bunch like the plague,it was a truly awful experience! There should be laws to protect the buyer and prevent the wasted time and money on solicitor and survey fees when you are forced to pull out of a sale due to a less than honest owner covering up the bad condition of a property which is only revealed by an expensive survey.Agents should be forced to check the condition of a property and inform buyers if there are major problems,unfortunately it seems you can’t rely on some agents to do this (certainly not Mann & Co) and legislation is needed.

David · 21 April 2022

★★★★★ 5/5

Google

I recently let a property though Mann lettings in Margate. The whole experience was made extremely easy and stress free.I'm so greatful for all their help. Joe and his team dealt with every question and email I had promptly and was so helpful. I would highly recommend Mann lettings in Margate.PositiveResponsiveness, Professionalism

Rebeca · 24 August 2021

★★★★★ 1/5

Trustpilot

Awful experience with Mann

Awful experience with Mann. Unfortunately I was the buyer so was unable to escape using this agent. They are bullies and made the whole experience incredibly stressful for me. Tried to manipulate me into using their solicitor, spoke to me like dirt on phone calls, told me they were 'bored' of the situation I was in when the seller and I had a disagreement about something that was broken in the property and I wasn't being allowed entry to make sure it was fixed before completing, and delayed the process by taking weeks to book in viewings as they would forget to call me with available days. I will never use Mann and would be put off buying a property who are using them

Catherine · 8 April 2025

★★★★★ 5/5

Google

Very happy with the help we got xx a nice personal touch come with the agents and they did everything effectively and efficiently xxx big thank you to Emma,Brad and Jo for all there help xxx I will definitely be recommending mann letting to friends and family xx highly professional and more then capable company

Bernadette · 12 June 2020

★★★★★ 5/5

Trustpilot

Highly recommend Mann Estate Agents for…

Highly recommend Mann Estate Agents for selling your house, especially the Beckenham Branch, they were brilliant. After a valuation where they actually listened to us and took our needs into consideration, they organised 10 viewings for the 1st Saturday, and another 8 on the following Tuesday, and only brought qualified buyers. That was it, only 2 viewing days and we got 2 offers. Highly recommend them. They also helped keep the sale moving forward right up to exchanging and completion, making sure we knew if anything was slipping and needed to be chased. Will definitely only go through them again.

Hugh · 10 December 2021

★★★★★ 5/5

Trustpilot

I received a prompt response to my…

I received a prompt response to my enquiry about a flat from Mann lettings ,@ Fawaz Da Silva thank you ,again . @Bridie Smith thank you for ensuring all documents were signed,always giving me a call for prompts.You have been fantastic. Thank you si much

Memory · 7 March 2026

★★★★★ 5/5

Google

Great experience with Mann Lettings Margate, we have been in our new home for nearly a year now, any problems or questions have always been resolved with out any fuss, highly recommend Emma, joe and Brad, thankyou for all your help Jamie and AnnaPositiveProfessionalism

Jamie · 12 June 2022

★★★★★ 1/5

Trustpilot

Mann & Co Rochester / Strood - stay away, nightmare

I wish I could give a zero rating and a health warning about Mann & Co Rochester / Strood...I wish I read these below reviews first and simply stayed away from Mann & Co. They haven't been able to sell my home, and having come to the end of the contract, are now trying to pursue me for a penalty fee. Does not make sense, I have put in a formal complaint. But it does make me wonder how many people they extort this fee from? To any Mann&Co staff reading this, to date I haven't signed any contract with another agency, I haven't got a sale. I am speaking to other agencies which legally I can do. And now I am at step 1 and trying to sell via another route. The market is topsy turvy, I totally understand that, but bullying a customer for a penalty fee,when they haven't done anything wrong, apart from trusting Mann&Co... You are better of dealing with even the new online estate agencies. The whole experience has left me really stressed out. If this review helps one person to stay away from this toxic estate agency, writing this has been worth it. Also to anyone moving to the Medway area, do your research, anti social disorder in Medway is a growing problem, there are nicer parts of Kent to move to.

Rose · 11 August 2021

★★★★★ 5/5

Google

We used Mann to facilitate our move into Westgate in March, they were informative and efficient. We received a lovely little moving in box which was full of nice things to help get us moved in and settled. They have checked in regularly to make sure that we are happy where we are and I couldn't fault them. Thomas and Joe have been brilliant!

Michaela · 13 June 2024

★★★★★ 1/5

Google

Margate Office Don't want to know either....Why are they not warning potential buyers? I own a property next door to one that Mann have been managing and now selling, (130 Southwood Road, Ramsgate) I found out that I have Japanese knotweed that shares my border along with theirs. I have contacted Mann 's sales team to let them know as it is illegal to sell a house without disclosing Japanese Knotweed... they have told me its not their problem and it will show in the searches and they don't need to tell potential buyers when viewing. I want to cover my back, they said i need it in writing... so here it is!

Vince · 12 June 2023

★★★★★ 5/5

Google

Thank you so much Mann Lettings for helping me find a house to rent, you made the process easy for me. Thank you Bradley for your outstanding service, your patience and expertise.

Tsholofelo · 12 June 2023

★★★★★ 1/5

Trustpilot

Poor Agents - Stay Well Clear

Yes, the house was sold, but you’d expect better service when things go wrong… THAT is the sign of a good agent who cares about their customers. Delays in completing the sale were caused by Mann Countrywide not doing their job properly which ultimately cost me money in the form of an extra month’s mortgage payment and one extra month of associated costs (council tax etc etc). Issues with improper ID checks and proof of funds checks on the buyer of my house were poorly carried out and their fee should have been reduced as a result. And if you file a complaint, you get passed to their own internal disputes team who are paid employees of the Mann Countrywide group, hardly going to be impartial are they??? All Mann Countrywide had to do was provide proof that my complaint had no foundation, but they refused to provide a shred of evidence and chose to hide behind GDPR regulations - how convenient!!! Instead, they threatened me with legal action to recover the full fee for selling the house despite their costly (to me) errors. All Mann Countrywide are interested in is their fee, nothing more, nothing less. I do not recommend them. PS - Check the high number of one star reviews about Mann Countrywide. There's no smoke without fire, as they say.

Tim · 13 February 2025

★★★★★ 1/5

Trustpilot

Would give a 0 if I could - Gosport

Would give a 0 if I could. Never experienced such shoddy and defensive service in my entire life. My whole experience to date has been shocking, to the point I am now going to be pulling out of my sale so close to the end so I do not need to put up with their complete incompetence any longer. Constant mistakes!! 3 weeks into my sale process and they call me to ask if I’ve had any luck finding a property. Repeatedly late for viewings upto 30 minutes. Forget to bring my keys to viewings, walk mud all through your house, they have no communication and have no idea what’s going on. Give your house keys to random people and then have no records of this! Turn up for viewings without even informing you of the viewing. My onwards purchase solicitors even commented on their incompetence. Complaints procedure is a complete joke and a complete waste of time they just deny anything and hide as much as they can to try cover their backs. There calls aren’t recorded and they use this excuse to say that you’re a liar as there’s no record of concerns being prior raised because their staff cannot write notes. Would recommend literally any estate agents bar Mann! Do not waste your time or money on this joke of a company

Hayley · 5 February 2025

★★★★★ 5/5

Trustpilot

Absolutely amazing experience with…

Absolutely amazing experience with Mann, specifically Darren from the Portsmouth branch. Thank you so much for everything, the communication was super and the whole process of buying with them went smoothly

Daisy · 28 May 2026

★★★★★ 5/5

Google

Came into the Mann office, Tom was incredibly helpful and friendly. Top service !

Oliver · 24 June 2024

★★★★★ 5/5

Google

Currently working with Harvey at Mann who has been great throughout the process. Would recommend!

Tom · 16 January 2026

★★★★★ 1/5

Trustpilot

Do not rent your property out through these clowns!!

Just move anyone in. Arrogant and have no knowledge at all about Lettings. Reported issues regards to the tenants twice with Etienne is the Ashford branch and he’s exact words were I know the property so they shouldn’t be doing it and leave it with him will be resolved. Nothing done and got worse. Wrote an email to the manager nothing back . Sent a complaint and got a reply but the reply was clearly cut and paste as it was asking me questions that if they read the email wouldn’t need to be asked. Absolute jokers. Do not use they do not care about the property or the people who live next to who they move in.

Andrew · 29 December 2020

★★★★★ 2/5

Trustpilot

I don't recommend them

Some things were fine, but many things were awful. For example, they suddenly changed my listing to 'cash buyers only' without consulting me. It didn't even make sense to do that as non-cash buyers with a 20% deposit at least could buy it (it was a Council house in a low ownership block). When I asked why they did that, they said that they did warn me in advance that they were going to, but I didn't have any phone messages and when I asked them to resend me the email allegedly sent they didn't/couldn't. As a result of seeing the changed listing, the person whose property I was going to buy told me that he could no longer wait for me to sell my property and pulled out of the agreement. (It was a private sale.) I was also unhappy about the very unpleasant way that Tom Pedrotti spoke to me on the phone one time, and that they completely ignored some of my emails. Also, they didn't always tell me when viewings were cancelled, so that I spent time cleaning and/or went out of my house at the relevant time for nothing. On one occasion, I went out for half an hour, and when I returned I could tell that the scheduled viewing hadn't taken place. I asked Sydney why she didn't call me and she said that the viewer only cancelled at the last minute, as if that was a reason. My house was left on the market after I accepted an offer. I was told six weeks later that the sale had fallen through. They were supposed to be taking the details of anyone who inquired during that time so that they could contact them if it did fall through, but after the six weeks they didn't have a single name. A woman came to my garden during the six weeks and said that she had phoned up to try to arrange a viewing, and someone said they would get back to her but didn't. I think this was Sydney as she said the person she spoke to was female. So perhaps other people contacted them and the didn't take their details either. Sydney also left my door not properly locked following a viewing. When I later made a complaint about the above issues, I forwarded Tom the emails that he didn't respond to and asked why he didn't, and he replied with an email saying just 'Regards, Tom Pedrotti'?? However the parent company did look at my complaint in a conscientious way.

Christine · 10 January 2025

★★★★★ 5/5

Trustpilot

Highly recommended as a friendly, approachable and professional agency

Mann Waterlooville have recently sold my BTL property during Covid. After a bumpy start where the valuation was over optimistic (I said at the time I thought it was too high) the property sold after I reduced the price twice in 2 weeks. I developed a really good rapport with Di Furmedge, who wasn't my initial contact. Once the offer was accepted Di kept the ball in the air through the rest of the process, relentlessly pursuing both sets of solicitors and the buyer to ensure all the paperwork came together and kept communication open throughout. Katie too kept in touch and they were both extremely flexible, professional and thorough. Nothing was too much trouble. I opted to use Mann Countrywide panel of solicitors, and was initially a bit concerned as this was an Online portal - this proved to be an extremely good move. Everything was uploaded and viewable in the documents area, there was a great timeline to follow progress and a nice messaging centre for any questions or queries, manned by real people, not robots! The entire process from instruction to completion took a week under 4 months. An excellent outcome more especially during these really awkward trying times. Viewings were never refused nor a problem. Highly recommended as a friendly, approachable and professional agency.

Kay · 17 November 2020

★★★★★ 5/5

Google

Found me a tenant very quickly after a number of viewings.

Ross · 27 September 2026