Trusted Agent profile · Margate
★★★★★
505 reviews across 2 platforms
15 Market Place, Margate, CT9 1ES
Mann Lettings's office in Margate, at 15 Market Place, is rated 3.6 out of 5 across 505 reviews on two platforms, including 271 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Mann Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Margate.
The Trusted Agent 2026 results for Mann Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Margate office, from every platform, shown as written. First names only.
1/5
TrustpilotThe service from Park gate Mann Co was…
The service from Park gate Mann Co was very poor. The member of staff who valued our property set our expectations falsely. She advised we would only be held in our contract with them for 2 months despite not holding to this. We were also promised that she would do other things which never materialised. As soon as they had our business they had very little contact with us after this! Dishonest company to deal with.
5/5
GoogleA great company to rent from, the lettings team in Margate are very helpful I dealt with Emma, Brad and Joe all super helpful and always ready to answer any questions. My move went very smoothly from start to finish Highly recommended
Thank you for your wonderful 5* review! I will of course make sure your kind words are passed on to our local team. Best wishes, Scott
2/5
TrustpilotAvoid. Sharks.
Fine during tenancy, not specifically great, but not head-against-wall territory like some agents of the past. The issues, however, came up around release of the deposit. On the day we moved our landlord instructed full release of the deposit following her own inspection. Mann kicked around the email between three or four people for 6 weeks with zero action. I must have called 20+ times and went through the same spiel with different members of staff. Eventually our landlord got involved, shocked Mann had flat out refused to repay nearly £2000. They fairly quickly then expedited things, and it took (only) another ten days to recover the money. I take two things from this: 1. Mann prioritises landlords over tenants. As renters you’re considered bottom feeders by this company. 2. In this new era of high interest on savings, it’s their policy to sit on your money as long as possible in their bank account, harvesting interest off the combined value of thousands of tenants, which equals millions of pounds. Clever and very, very sneaky.
1/5
TrustpilotAn awful experience.
I am going to write this review without looking at other peoples' reviews to eliminate any bias from their experiences. I engaged Mann & Co (locks heath branch in Fareham) simply because they were local. The manageress came round to my house and had a good look around before stating she would have no problem selling my house for the price I had in mind. photographs were taken and it was duly listed on their website: thus began an experience that lasted until my contract with them expired. I have listed the various problems I experienced with them below:- 1) the rear garden was not suitable for a family with young children, it is a landscaped garden and I specifically asked them to send people who would be more suited to a mature garden. the 2nd viewing they sent a couple who had 4 young children, their feedback stated that the garden wasn't 'suitable' 2) they sent people who's budget fell far below the asking price. 3) they omitted important selling points such as 'cul-de-sac location, well established front and rear gardens, and I spent a great deal of time sorting out their mistakes and getting the property description changed to include these features. 4) when I inquired about the lack of viewers, their default answer involved telling me how many likes and views my house was gaining and not to worry about it. 5) I asked several times for them to release me from my contract as nothing seemed to be happening, they point blank refused on every occasion 6) I made a complaint to their area manager whose tone on the phone was extremely condescending, and he just automatically backed his staff up before I could even finish telling him the nature of my complaints. 7) I had to remind them on many occasions to send me feedback from viewers as they seemingly 'forgot' 8) and to top it all off, when my contract expired recently, I engaged the services of an online estate agent and used the photos taken by Mann & Co for the description. An hour later Mann & Co emailed me and told me to take the listing down as they are their photos (which just summed up their whole attitude, childish, petty and totally unnecessary. Be very very careful whom you choose to sell your property with. At the start, Mann & Co were all smiles and promises, but that went down hill fast and you just couldn't help thinking that they are sending ill-suited people to view my house just to show they are actually doing something, they clearly did not market my home properly despite their claims to the contrary, this is evident when you take into account the problems I experienced and listed above. my advice: stay well clear of Mann & Co-especially their Locks heath branch.
5/5
GoogleBoth Joe and Bradley were very professional and worked hard to get everything sorted so quickly for my move. Would definitely recommend Mann Lettings to others.PositiveResponsiveness, Professionalism, Value
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleThank you to Tom for helping me move into my new home
Thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotThis company keeps spam calling me…
This company keeps spam calling me asking if i have any properties to sell or let. Literally calling me every day, I have blocked their number. Guy on the phone sounds like a road man too, not exactly a professional impression.
1/5
TrustpilotAvoid
I went for a property than they not say was a repossession … all damadged than the day to do a offert the value increase of 10.000£ and when I ask for a loot legal Info on the property everyone disappear they only want cash buyer than all they’re company of mortgage contact me to try to move my choice on property 4 time more expensive I not racomande at all. They was not professional at all
5/5
GoogleJust want to thank Mann for all the hard work and effort they have put in helping me especially Tom for going above and beyond to make things happen keep up the great work.
1/5
TrustpilotRooooll up Circus is in Town!
Rooooll up! Rooooll up!! the circus is in town! Ashford town! This branch and service is so bad you would think you are being set up on candid camera to test your patience with all the errors.Forgot keys to the house for viewings, got calls to ask for feedback on viewing MY OWN HOUSE, sign placed outside my home when instructed not to for personal reasons.No response to emails , oh and feedback from people who cancelled and feedback a week AHEAD of a viewing! wow crystal balls really do exist! Terrible advert got the description wrong and did not change it and even argued about the lay out of my own home! Avoid them like a disease! two months of hell with them. So Mann.. Your’e Fired!!
1/5
TrustpilotEstate Agent to avoid
Avoid North End branch of this outfit if they refer you to use their Solicitor based 100 miles away, Convey Law Ltd who will pay them an introduction fee, they are useless and will probably leave my tenant who is trying to buy a property homeless. Because this firm of referred solicitor by Mann and Co who have now washed their hands of the situation . It will know doubt leave my tenant will a larger bill.
5/5
GoogleHad a great experience with Mann letting.highly recommend who are looking for renting a property
Thank you so much for your recommendation! We are thrilled to hear that you had a great experience with our letting services and we can't wait to help others find their perfect rental property. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotPlease do not even consider using Mann…
Please do not even consider using Mann Countrywide for your property. Mine was completely trashed by a tenant with Mann Countrywide supposedly acting as my managing agents. Even worse, I found that the guarantor, accepted by Mann was an Irish citizen, so I can’t sue for repairs. They are without doubt the most ineffective, uncaring and unprofessional company I’ve ever had the misfortune to work with. Stay clear!
5/5
GoogleNice customer relations Nice approach and very considerate staffs Thumbs up Andrew
Thank you so much for your kind words! We take pride in providing exceptional customer service and are thrilled to hear about your positive experience. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotWe recently sold a property through the Mann Grove Green Branch
We recently sold a property through the Mann Grove Green branch. All the team kept us well informed and gave us a prompt response at each step of the process. I have no hesitation in recommending Mann Grove Green to anybody selling their property.
5/5
TrustpilotLaura and the team at the Locks Heath…
Laura and the team at the Locks Heath branch were amazing from start to finish of our purchase. They kept in close contact throughout the whole process of purchasing, moving house is always a stressful process but the team eased that pressure.
5/5
GoogleCant speak highly enough of Joe and team at Mann, Margate - no job too big, no job too small. Super responsive and helpful, highly recommended . . 10/10PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotJust checking in on a terrible time…
Just checking in on a terrible time which occured a couple of years ago. Avoid Portsmouth branch and especially jay haddigan. Put a place on the market which wasn't even right, it was in fact a different bedroom. No one knew where my key was when I moved in and I had no bed even though I was promised. Mould started to grow everywhere, broken parts of the house and it even flooded which caused massive electrical damage. Got compensation thanks to their legal department but the branch are just evil evil people
5/5
GoogleMy experience with Mann was so smooth and easy. Thomas and Joe have been there for all of my questions and queries! They were so hands on and made my first rental experience go so well. I could not recommend them enough! Thank you so much for all of your help.
Ness thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleI really can't praise the Margate lettings team enough. All of my queries have been answered and been dealt with promptly and efficiently. They have been patient, knowledgeable and extremely helpful from my initial contact with them. Congratulations to the three young men on the quality service that they provide.
Thank you chrissie norvell for your glowing 5* review and thank you for your kind words. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotPoor communication and mismanagement of flat
Dealing with this estate agent was an absolute nightmare. The complaints department was no help at all, with everyone giving me different information. I never wanted to become a landlord; I only did it because I couldn't sell my flat when I needed to move. The letting agent assured me they would take excellent care of my property, but that was far from the truth. They found a tenant with antisocial behavior, resulting in numerous complaints from the estate management about the tenant smoking weed and playing loud music at night. The letting agent did nothing to address these issues. They failed to inform me of damages and didn't chase the rent, which was consistently late. I had to follow up with them every month. Despite paying a full service fee, all they did was collect money. They misled me throughout the process. On the day the tenant was moving out, they called to say they had forgotten to send me the notice the previous month. They also wrongly deducted money for a rental extension, which I would never have agreed to if I had known the tenant was leaving. To make matters worse, the same agency helped this problematic tenant find a new flat, despite knowing about the complaints, late payments, damages, and unpaid rent. The complaints department was no better, merely covering for themselves instead of taking responsibility. Avoid this estate agent at all costs.
5/5
GoogleThe best service from an Agent I have ever had Thank you
Thank you for taking the time to leave us this tremendous 5* review James. Kind regards, Lucy, Customer Relations.
5/5
GoogleI have been dealing with Mann Lettings Margate recently and can only say good things, very easy to communicate with and deal with, very helpful with the 1 million and 1 questions I was asking too! Would recommend their services
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleMany thanks to Brad and the Margate team for assisting us with our recent move. They were brilliant from start to finish.PositiveResponsiveness, Quality, Value
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Mann Lettings, Margate won Trusted Agent.
Tell us what you need and we'll put you in touch. Mann Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Margate.
