Trusted Agent profile · Mansfield
★★★★★
369 reviews across 1 platform
4 Market Street, Mansfield, NG18 1JQ
Frank Innes's office in Mansfield, at 4 Market Street, is rated 4.7 out of 5 across 369 reviews on 1 platform, including 369 Google reviews rated 4.7.
Every review we hold for the Mansfield office, from every platform, shown as written. First names only.
5/5
GoogleBooked a viewing with no stress. Called on a Saturday to arrange it and git straight through. Quick to answer, helpful and friendly staff!
Daniel Bennett thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe are currently in the process of selling our house and Frank Innes team have been on the ball the whole time. Chris Lee who did our a valuation has been honest and extremely helpful with any thing we needed as have the rest of the staff. Very professional team and highly recommended.
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleThe Mansfield branch of Frank Innes were very helpful when assisting me with a property that I was managing in this area. They attended the property a number of times as requested for us, which went above & beyond their call of duty as an Estate Agent. Excellent service.PositiveProfessionalism
Thank you for your excellent 5* review and kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI’ve recently sold with FI and have been extremely happy with both Becky and Danielle who work in the office. The sale wasn’t as smooth as hoped due to delays on the buyers side, however I was kept up to date regularly and would recommend using FI for either sales or lettings in the future. Thanks!
Thank you for your great 5* review! I will of course make sure our local team are made aware of your kind comments. Best wishes, Scott
5/5
GoogleFantastic service, always ready to go above and beyond. Our move was not straightforward, but Sam, Hannah, Ebony and the rest of the team were there when we needed them. A very sociable, hardworking and positive team. Thank you so much. Dot and Andrew. X
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleKirsty and Corinne have been excellent and professional dealing with our property, I would highly recommend Frank Innes Mansfield
Many thanks Andrew Tofton for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleFirst class service from Sarah, absolutely superb. Everyone I dealt with at the Mansfield branch were lovely, would highly recommend. Thank you all for all your hard work!
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleI can't thank the Mansfield team enough they selling my house and nothing is to much trouble and always willing to talk me threw everything thank you everyone
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleI would like to say that Kirsty has gone over and beyond with her working ethics for my property! Nothing has been too much trouble and has assisted with all my queries and any other matters extremely professionally. The most important factor was to be listened to and heard. I would recommend dealings with this agency
Hello Kay, Thank you for taking the time to leave this fantastic 5 star review! It is excellent to see that Kirsty and the team at Frank Innes in Mansfield have gone above and beyond for you and the process has been straightforward for you. Best wishes, Maryjane.
5/5
GoogleFantastic service the girls are fantastic in the office. Great service. Highly recommended🙌😊 …
Hi Louise, thank you for your kind words! We're delighted to hear that you had a fantastic experience with our team. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. 😊🙌 …
5/5
GoogleVery professional, competent, friendly, knowledgeable, Excellent service , very helpful with everything, Would definitely recommend
Thank you for your glowing 5* review and recommendation Kevin Clayton. Best wishes, Lucy, Customer Relations.
5/5
GoogleFrank Innes and Emily Riley in particular were extremely helpful and professional, from first contact and viewing right through to contract signing and handing over the keys. Thank you to all of the staff at Frank Innes Mansfield and wishing you all a very Merry Christmas.
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleI have been dealing with Ebony at Frank Innes as they were my sellers estate agent. Very responsive and on the ball, when they said they’d make a call they did and were very helpful in securing our purchase
Thank you for your amazing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleFrom the moment I went with this great agency,I was overwhelmed by their enthusiasm in selling my property,in particular 'Beth' who kept me regularly updated as to what was happening ie.viewings etc,hope I haven't cursed the sale now,lol.. Thank you so much xPositiveValue
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleEbony and Bethany have been fantastic. in times where it's much more difficult with the ever-changing market they have supported our negotiation and move expertly, can't recommend them highly enough :)
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
1/5
GoogleNot very good. Quite poor still waiting for property details promised last week !!?? 3 people I spoke didnt seem to know what they were doing
Hi Danuta, Sorry to read you feel this way. It is common for certain e-mails to end up in spam and junk folders if you have not recognised our local team as a 'safe' sender with your e-mail provider. However, full details of all our properties are available on our website and others such as Rightmove. Kind regards, Scott @ Customer Relations
5/5
GoogleI would highly recommend easy experience with the company . Michelle jarvis at the mansfield branch was brilliant keeping me updated every step making my home move stress free big thankyouPositiveProfessionalism
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleCalled for information about property to rent and spoke to Maria I will definitely be going back to her when my current lease ends in a couple of months really friendly and helpful
5/5
GoogleIt’s was a pleasure to speak with Loren today who was extremely organised and supportive moving forward with my letting application . Thank you 😊 …
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleAbsolutely fantastic service provided by frank innes and rebecca who was brilliant with us and helped us through our first time buy, a real credit to the team. i would recommend anyone to go through frank innes, thankyou for everything you have done for us.
Liam, thank you for your kind comments regarding your experience. I will pass on your comments to the local Frank Innes team. Best wishes, Mark
5/5
GoogleHad a few tricky things come up with the move but Michelle from Frank Innes was excellent and made the process much easier, would definitely recommend.
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleFrank Innes lettings- Excellent isn't the word they are second to non is more like it! i would deferentially recommend them to everyone!!! Our property is in a fantastic location new, modern and highly recommended,and It only took a little over two weeks and they squared it away for us and without sounding over the top their communication well it's fantastic and i found them all very very helpful!! The staff are brilliant and they are doing a fantastic job and i just want to thank them so very much for everything they've done. Their information is easy to understand and if your not sure on something they will explain it for you. We should of gone with them in the first place. Keep up the good work guys and when we get our second we will be sure to come to you without question. Once again thank you
1/5
Googletried to totally rip me off for my deposit, having to go via the deposit protection scheme to get my money back. DO NOT TRUST WITH YOUR MONEY.NegativeQuality, Professionalism
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
GoogleFrank Innes have consistently not delivered what I need from having a managed property. I have no idea why I am paying them a management fee. My tenant has resorted to contacting me directly, as she also cannot get what she needs from them. Very very poor
We understand that the matter has now been drawn to a close but I would like to apologise that you found this process frustrating. If there is anything further we can do to help in the future please don't hesitate to contact us at the office. Many thanks, Branch Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Frank Innes's Mansfield office has 369 reviews across 1 platform: 369 on Google.
Frank Innes Mansfield is rated 4.7 out of 5 across all 369 reviews, and 4.7 out of 5 on Google from 369 reviews.
Frank Innes Mansfield, 4 Market Street, Mansfield, NG18 1JQ.
