Trusted Agent profile · Mansfield
★★★★★
369 reviews across 1 platform
4 Market Street, Mansfield, NG18 1JQ
Frank Innes's office in Mansfield, at 4 Market Street, is rated 4.7 out of 5 across 369 reviews on 1 platform, including 369 Google reviews rated 4.7.
Every review we hold for the Mansfield office, from every platform, shown as written. First names only.
5/5
GoogleThey are all really helpful, Hannah even came out on Sunday ( on her day off) to show us a house which we really appreciated it. Thank you
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleFantastic services from the team here sold out house within a week, could not be more happier would 100% recommend to anyone.
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent throughout. Putting together a buy to let portfolio in the area and the team have been super. Attentive, communication spot on and really in tune with the market. Special mention for Corinne.PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleUsed frank Innes for the first time this month. Emma was friendly and helpful, she kept us up to date with the how things were going. Thank you
1/5
GoogleThe worst experience i've ever had with an estate agent. Completely lacking in empathy or care. Treated like a second class citizen from start to finish. Discrimination at it's finest.NegativeResponsiveness, Quality, Professionalism, Value
Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
5/5
GoogleEbony came to view my property to sell. I found her very helpful and professional. I also got the emails straight away to get the ball rolling and found her very helpful when I have called her.
5/5
GoogleApproachable, good communication and realistic - led to quite a few viewings and offers, so all in all a good service - fingers crossed all goes through smoothly now 👍PositiveResponsiveness, Professionalism
Thank you for your marvellous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleHannah and Gerardo have been excellent. Communication has been everything I would expect and both have gone above and beyond. Would recommend them to anybody
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleAlways helpful and look to give you factual information which is invaluable. Thank You so much for all your assistance and knowledge over the last 12 years of being a Landlord We cannot recommend you highly enough.
Hi Sherren Thank you very much for this 5* review and recommendation! Great to hear that we have been able to help you over the last 12 years and I hope this continues! Kind regards, Jake
1/5
GoogleAwful Response and dealing with issues. Reported damp in our property 5 months ago and still no action. E mailed several times about a number of problems, none of which have been resolved.
Hi William, I am very sorry to read your comments about your experience. If you have not already raised your concerns with our Customer Care Team, please feel free to contact us via review@countrywide.co.uk with further information and details so that we can pass your concerns on to the relevant team for you. Kind regards, Scott.
5/5
GoogleI have found everyone has been nice and done everything to the highest standards. Ebony my contact helps in every way possible and we are informed at every step.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleLooked after by Emily who provided a great service, reassurance and was more than helpful :) Thank you!PositiveProfessionalism
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat experience with the Frank Innes team in Mansfield . Very efficient and friendly staff . They kept us informed throughout and also offer competitive prices . We will definitely be recommending them !
Thank you Matthew, it is great to read that the team were able to keep you well informed and delivered an overall good service. Kind Regards, Sarah
5/5
GoogleFriendly service great communication very fast work sold my house before it even went online. Would definitely use Frank Innes again and recommend them to my friends thank you.
Wonderful to read that you had a fantastic experience with our local Frank Innes team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Thank you for the recommendation. Best wishes, Lucy.
5/5
GoogleReally good communication. This was my 1st property I am renting out and they explained the process very clearly. Thanks for all your help!
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
1/5
GoogleI am sick of ringing this company's Mansfield branch and getting no call back, and finding out information second hand. I will never use this company again and will never recommend them.
Thanks for drawing our attention to this, I am very sorry that our communication has not met the standard you would expect. I would welcome the opportunity to meet with you personally and listen to your feedback, this is valuable to us in improving our customer journey. Please do not hesitate to contact me at the branch on 01623 594606.
5/5
GoogleReally friendly & professional staff. I’ve had a great experience with them. Great service. I would definitely recommend 🌟PositiveResponsiveness, Professionalism, Value
Thank you for your 5* review!
5/5
GoogleMitchell @mansfield is awesome! Always providing excellent service..
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleFrank Innes are the most efficient letting agent I have dealt with, I have various properties and they never fail to find me reliable tenants, The process is smooth, the staff are helpful and always go that extra mile to make sure the whole thing is as smooth running as possible. I highly recommend them when you have a property to rent out.
5/5
GooglePeople are very friendly and helpful. Always happy to answer questions and give good advice. Zoe, Claire and Becky are very professional .Definitely recommend this agent .
Thank you for your and glowing 5* review of our local team. I will, of course, make sure your kind words are made known to the team and also their Regional Director. Kind regards, Scott
5/5
GoogleAmazing from start to finish. Friendly staff and helpful in every sense of the word. Couldn't have asked for better. Thank you to all.
Wonderful to read Trish that you had a fantastic experience with our local Frank Innes team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Best wishes, Lucy.
5/5
GoogleVery good customer service Ebony always updated me to how it was going on thank you all so much
Hi, thank you for the marvellous 5* review! Many thanks, Lucy, Customer Relations.
5/5
GoogleSo far so good no issues with process- sam great help, contactable & explains any queries or questions
Thank you for your excellent 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleGreat service. Nothing was too much trouble for Becky. Super helpful and a pleasure to deal with. Thank you! 🤗 …
streety66, thank you for the 5*rating and review. Best wishes, Mark
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Frank Innes's Mansfield office has 369 reviews across 1 platform: 369 on Google.
Frank Innes Mansfield is rated 4.7 out of 5 across all 369 reviews, and 4.7 out of 5 on Google from 369 reviews.
Frank Innes Mansfield, 4 Market Street, Mansfield, NG18 1JQ.
