Reeds Rains Manchester reviews

★★★★★ 1/5

Trustpilot

Worst estate agents ever

Rented a house for my family, before moving in i requested that the house was cleaned and garden fixed as any tenant would expect. (The back garden gate was damaged lay on the floor and it led to an alley way in town. there was masses of waste both in the front and back even inside the house. They called us in on a Saturday at 2pm to collect the keys (They close at 3) & did an inventory in the office and said we could raise any issues within a week if the inventory did not match. When we raised these issues they had contractors take a look and we took 3 days off work for each time they came, nothing got fixed, they didnt stick to their word of even cleaning the garden. There was wiring sticking out of every wall in the house. They agreed to fix these issues, the blamed us for not checking the property properly and accepting it was. They were extremely slow in responding after 2 months of us constantly requesting the fixtures be made, they decided they would rather 'mutually' terminate the contract. Not without incurring costs though.

Sumara · 24 January 2024

★★★★★ 5/5

Google

Having been a tenant for over three years, my experience with Joe from Reeds Rains has been nothing short of exceptional. Joe's dedication and commitment to finding the perfect rental have consistently amazed me. His personalised approach made me feel valued and understood,he took the time to truly grasp my preferences, ensuring each property he presented was a potential fit. What sets Joe apart is his unwavering professionalism and exceptional communications skills. His support didn't end once the lease was signed. Throughout my tenancy, he was a constant source of assistance, available to address any concerns and queries that arose. Whether it was resolving maintenance issues promptly or providing guidance on navigating certain tenancy matters, Joe was always just a phone call away. I cannot recommend Joe and Reeds Rains enough. If you are looking for dedicated, reliable and personable agent who truly cares, he's the person to reach out to!

Ursula · 21 January 2024

★★★★★ 5/5

Google

I sold my flat with reed rains. It was a difficult process due to multiple delays from my buyers side and their solicitors. Laura was really invaluable and worked so hard to smooth out all the problems that came up. I couldn’t have done it without her and couldn’t be more thankful for her hard work and professionalism. I would highly recommend her. The promotional leaflet the reed rains made also for the sale was really high quality

Jenny · 20 February 2024

★★★★★ 5/5

Google

Mia showed us round two flats and was absolutely amazing each time - she is so easy to talk to and super confident in the particulars! Thank you Mia!

Ro · 4 December 2025

★★★★★ 5/5

Trustpilot

Happy customers !!

Very satisfied with the level of service we received from Reed Rains. Communication was good. We did have to step in and do a few of the viewings ourselves. Richard was very easy to talk to from our very first meeting. Ladies in the office kept us up to date.Pleased we chose Reed Rains they sold our house.Well done, great team !!

Dean · 15 November 2024

★★★★★ 5/5

Google

I’m in the process of buying my first house and the team at Reeds Rains have been so incredibly helpful! Both Mia and Kirsty showed my partner and I around a few properties, giving us so much useful advice about living in the area, and when I made an offer Kirsty got in contact with the owners and we were lucky enough to get our offer accepted within a matter of hours! Kirsty has been so helpful talking me through the process and giving advice where needed, and as someone new to the whole process has been so approachable, down to earth, and ‘real’ which has eased all of my anxieties. I’ve never felt any pressure or ‘upsell’ that I have with other agents, and would definately recommend them to friends x

Jonno · 15 May 2025

★★★★★ 5/5

Trustpilot

Easy and speedy

Everything has been dealt with in respectful and professional manner.

Gail · 4 May 2026

★★★★★ 5/5

Google

Me and my husband have been renting an apartment through Reeds Rains for the past 5 years now and they have been professional and so kind since the day we moved in. We haven't had many issues with our flat as the landlords are exceptional but if there ever were problems, reed rains have always responded back to us in a timely fashion, were able to assist us with the right contractors to come out and fix issues around our home and they are very welcoming and forthcoming. We can trust them to do their job well and this has been shown in the way our apartment meets exceptional standards. I would recommend Reeds Rains Estate Agents Manchester to anyone looking to buy or rent an apartment in the city as they are reliable and very supportive.

David · 18 October 2025

★★★★★ 5/5

Google

Have used RR to let and manage my rental property for over 7 years and dealt with lots of different Property Managers over the years. There were the occasional missed emailed but we are all human and things get missed..so we dealt with it and moved on. Lucy is my latest and current Property Manager. She has been super helpful and friendly since our first communication. Over the last few months she helped me with notice, negotiate end dates and gave advice on various different things to do with the tenancy. I'm also grateful that she was the one who helped me with the check out process and deposit queries from the opposite side. She's truly a valuable asset to the team. Our relationship is coming to an end as i have decided to put the property on the market for sale. I am grateful for all she has done ✔️.

Carrie · 24 April 2025

★★★★★ 5/5

Google

I've had a positive experience using Reeds Rains as my agent, and I'm very pleased with the entire process. Everything was clearly explained from start to finish, and everything was arranged quickly and professionally.

Mariya · 24 September 2025

★★★★★ 5/5

Google

You were really very helpful, listened & understood. Some agents just wanted to give a valuation without viewing our home and seriously undervalued what it was worth. The viewings were on time, you obviously know what you are doing as it sold in a week, quicker than we expected. All in all a very pleasant experience. Thanks, will recommend your professionalism to others.

John · 25 September 2024

★★★★★ 1/5

Google

Currently renting with them. I wish I knew what they are like before. I would never rent with them! Since start it was not a pleasure at all.We had to deal with clueless,lazy and rude staff.,, What’s your problem?Just do it online,,,,,We have no time’’ I had to go and ask for everything into the office in person as they were so rude over the phone. The property was meant to be painted before we moved in and of course it wasn’t!They have rented us the house which was so dirty,unclean and I have spent days to clean professionally carpets and everything else. After few weeks police came to the property and kicked the door of of the property as apparently so the property was rented to the drug dealers before. Now 5 weeks after,after several calls when the door is going to be replaced all we get is,,we will check what is happening and let you know’’ And guess what?Never heard from them since….we are left with the broken,unsafe door from not our fault.And no one wants to take a responsibility to fix the problem.Avoid!

J · 10 October 2025

★★★★★ 5/5

Google

I have had a lot of problems with a difficult tenant but one employee of Reeds Rains Manchester, Elle Jackson went out of her way to sort out any and all issues. She liaised with the tenant and kept me in the loop via email at all times and always responded to my many (probably annoying) emails😁. Very grateful to have her to turn to when needed and cannot rate her enough🥰 Jo - Sevenoaks Kent

Jo · 21 January 2024

★★★★★ 5/5

Trustpilot

Reeds rains in Bamber bridge was…

Reeds rains in Bamber bridge was absolutely brilliant and supportive throughout. When I viewed the property I noticed there were a few people viewing the property and I didn’t think I’d get it so was amazed when Tim rang to say I had got the property. Everyrhing ran smoothly and Tim kept me updated throughout. Thanks Tim

Mark · 10 December 2024

★★★★★ 5/5

Trustpilot

I have used Reid's and Rains before

I have used Reid's and Rains before , and their service was excellent then as it is know. They are very helpful , polite and well experienced in all aspects of their work . You can phone anytime with any questions you need help with . I will use them again in the future .

J · 4 May 2026

★★★★★ 5/5

Trustpilot

Everything has been really easy so far

R · 4 May 2026

★★★★★ 1/5

Trustpilot

Overall an awful experience

It started off great, we rented a house in huddersfield through them and they were responsive and helpful until the person originally dealing with our move went on holiday. Then our move was transferred to emma, which again started off great however, she started to make us feel like an inconvenience whenever we called and asked for updates as it was getting close to our move date and things were not ready. Admittedly it was a quick move but we were told it was no problem. However, by the day of our move we still had no paperwork or keys despite the fact we were told we would have them by the day before at the latest, which was then changed to midday on moving today however we did not get the keys until 5pm which caused us a lot of stress and inconvenienced us a lot as we had people waiting to help us move so we just had to wait all day. When we went to the office on moving day to speak to Emma as she was just brushing us off on the phone, her attitude was awful and she was clearly irritated by us being there. She also went back on herself saying she never said the keys would be ready by this point, which was a blatant lie. She did not care about us or our move at all and I think that is what bothered me the most.Some of this may have been down to them having a new system, which I was sympathetic and understanding about at first. However, Emma's poor attitude and the fact she just didn't care made me become annoyed more quickly than I usually would have. Also, due to the new system they sent me someone else's tenancy agreement which included the tenants and landlords personal details, which must be major violation of privacy laws and made me feel insecure about the privacy of my information. When I brought it up to them they brushed it off like it was nothing. However, despite all of this, there was one positive experience which was all the handlings we had with Ben. Ben took over after Emma went home and he was kind, reassuring and caring, made us feel a lot less stressed and annoyed, as he actually explained why it was taking so long and what he was doing to speed it along a bit. He was a breath of fresh air after such an awful day.Overall I would not use this estate agent again. The staff need to work on keeping information private and attitudes towards tenants however, Ben was amazing and a saving grace that day.

Chloe · 15 September 2023

★★★★★ 5/5

Google

Kirsty was fantastic. Really helpful with all the viewings and super approachable and effect with responses.

Mila · 16 February 2026

★★★★★ 5/5

Google

We just moved one of our rental apartments across from another agency to Reeds Rains. Due to a severe lack of communication with our previous management company we thought we would give Reeds Rains a go. We could not be happier with our move! Joe Taylor (and indeed the rest of the team) in the Manchester office have been a breath of fresh air - somebody always answers the phone and puts us through immediately. Having a person you can talk to is the difference of night and day for a landlord. Joe has been incredibly helpful and positive and within a couple of weeks we have new tenants settled into our property and are safe in the knowledge that should any potential issues arise in the future - they will be dealt with in a timely fashion. I cannot recommend Reeds Rains highly enough.

Henri · 24 August 2023

★★★★★ 5/5

Google

As first time landlords we didn't know which estate agents to choose to manage our property or what course of action was best for us but we spoke with and then subsequently met with Joe Taylor from Reeds Rains who instantly put us both at ease. During the early stages and now with ongoing contact Joe is a genuine pleasure to deal with, really knowledgeable and we really cant recommend him or Reeds Rains enough. Really happy with the service so far and would advise anyone thinking of renting a property out to speak with Joe.

T · 24 August 2023

★★★★★ 5/5

Trustpilot

Reeds Rains have achieved my sale with…

Reeds Rains have achieved my sale with patience & good humour in a difficult period in the housing market. The staff have been friendly, helpful & professional, whilst taking my wishes into account. Strongly recommended!

A.Denny · 7 September 2026

★★★★★ 5/5

Trustpilot

Almost completed a rental with…

Almost completed a rental with Pemberton branch, due to sign contracts and collect keys to our new home this coming Friday! The help, support and advice from the staff has been phenomenal! We have rented with three Estate Agents over the past 13years, and to say that Reeds Rains have done a Great job thus far is understating their efforts. All the Staff are friendly, approachable, kind and respectful. Which is Lovely, especially when it comes to filling forms in online when you're not a confident computer user of a certain age! We have been being looked after by Kayleigh and Jessica, mostly, they have been exceptional. Thank you, So Much, to All at the Pemberton Branch, Kayleigh, Jessica and Lewis, we can't wait to finalise on Friday, and pick the keys up to our new home. You're doing a Fab job, which is Very Much Appreciated!! Lindi Langley + Kevin Halton. 🤩x

Lindi · 12 March 2025

★★★★★ 1/5

Trustpilot

Slumlord! No valid GSR for over 2 months!

Poor property management and lack of experience and/or under qualified staff across the agency. Slum landlord or ‘slumlord’ of current property who neglects and breaks every clause he’s bound by in the tenancy agreement. Left me and my family with young children without valid gas safety certificate for over 2 months, considerably a major breach of his and the agents legal duties. Reported to the HSE, to which the agent finally got in touch to arrange this to be carried out. To little too late in my opinion as this could have disastrous consequences. Gas safety certificate flagged a repair that needs to be carried out on the boiler, does not stop the boiler from working but the landlord immediately stated ‘if the tenant wants this repaired he needs to get this done at his own expense’ to which I stated that I was not paying for any part of the boiler to be repaired if this is required as it is simply not my fault or responsibility it is down to poor maintenance on the landlords behalf, landlord then stated that any repair to the boiler would be taken from my deposit. A void and ridiculous statement to make as anything to do with the boiler is his responsibility as per the tenancy agreement. Landlord is a tyrant and the agent supports his ludicrous comments and dictator behaviour.

Josh · 6 August 2023

★★★★★ 5/5

Trustpilot

We had a fantastic experience with…

We had a fantastic experience with Elisabeth March at Reeds Rains Dinnington, along with her colleagues Tammy and Andreea. Elisabeth was the very first agent to contact us about properties and the only one who consistently sent us suitable options and offers. Her dedication, proactive approach, and persistence truly made all the difference.

Valued · 18 December 2025