Trusted Agent profile · Manchester · Greater Manchester
Verified
★★★★★
422 reviews across 3 platforms
Qube Residential, 7th Floor, One City Approach, Albert Street, Manchester, Greater Manchester, M30 0BG
Part of Qube Residential, see every office.
Qube Residential's office in Manchester, Greater Manchester, at Qube Residential, is rated 4.3 out of 5 across 422 reviews on three platforms, including 231 Google reviews rated 4.0.
231
Reviews on Google
This office
183
Reviews on The Trusted Agent
This office
8
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We are due to move into our new apartment at the Adelphi Wharf 2. From only viewing it 2 weeks ago we are set to move in next week. This wouldn’t have been ...Read the review from buyers
We have received excellent service in every aspect of dealing with Qube letting & Sales since the apartment became available to be let out. All the staff are ...Read all 25 from landlords
Courtney was my agent with my rental apartment from Qube Residential. I was actually very surprised that I was selected for an apartment so modern and spacious ...Read all 155 from tenants
Qube Residential is a leading property management company offering comprehensive property management services for both residential and commercial properties across Manchester and Liverpool. As one of the best property management companies in the UK, we provide end-to-end solutions for landlords and investors, including marketing, tenant referencing, and asset management. Our team is equipped to manage rental properties, buy-to-let properties, and commercial properties, ensuring that your investment is in trusted hands. With advanced property management software, we offer seamless property management solutions that give you real-time access to key data. Whether you’re seeking a property management agency for a single property or a large portfolio, Qube Residential is your go-to for tailored landlord services.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
GoogleShane Cooper was so helpful with my application process and viewing and his quick responses to my property queries have really helped my anxiety through the process of a new house and city. Great customer service online and offline and extremely helpful in person too!
5/5
GoogleWorking with Qube Residential has been an absolute pleasure for Northern Technical. As a maintenance company, we collaborate closely with their Property Management team to address tenant issues efficiently and effectively. The Property Management department faces the challenging role of being the first point of contact when issues arise and complaints need resolving. Despite this, the team handles their responsibilities with professionalism, resilience, and a commitment to ensuring tenant satisfaction to the best of their ability. We’d like to give a special shoutout to Beth, Kane, and Sean, whose excellent communication, coordination, and dedication make our job at Northern Technical much smoother. Their ability to navigate challenging situations while maintaining a positive and solution-oriented approach truly deserves recognition. Qube Residential is a fantastic partner to work with, and we’re grateful for the strong working relationship we’ve built together. Highly recommend their team for their expertise and reliability!
5/5
GoogleRecently rented a 1 bed and Shane from the Manchester Branch was absolutely amazing. He really sorted me out and made the process seamless. Thank you Shane!
5/5
GoogleBethany is great to deal with.. wry clear and concise in what is needed.
Thank you, David, for your kind words and 5-star rating. We’re delighted to hear that Bethany made the process clear and straightforward for you. Her clear communication and supportive approach are qualities we’re very proud of, and it’s wonderful to know they made such a positive difference
5/5
The Trusted AgentExcellence from Courtney
Thank you so much Courtney for such a great experience. From the viewing and all the way through the referencing, you have gone above and beyond showing geniune care. Whilst moving is usually an extremely stressful ordeal, you have put us at ease and you are a credit to the company you work for - Thank you from Chris and Aidan :)
5/5
GoogleWe have just re- rented our property through Qube Residential sales & lettings. We have received excellent , timely, and polite customer service and would recommend Qube in the future .
Thank you so much for the kind review, and for choosing Qube again for your re-let. We're really pleased the service felt timely and polite throughout, that's exactly what we aim for. Thanks so much for recommending us, we appreciate it.
5/5
The Trusted AgentRebecca Evans - Absolutely fantastic service.
From the viewing process, to the referencing and deposit stage, Rebecca was incredibly helpful, efficient and clear when providing support and made the tenancy process so easy and linear to follow. It's my first time renting with Qube, and every person I have interacted with has been a delight and top-tier customer service.
5/5
The Trusted AgentAmazing tenancy experience
I would like to say thank you for providing a seem-less viewing and application process for a property that was on the market to let. I dealt with both Courtney and Rebecca who were both extremely easy to work with and very helpful. I ultimately went with a property that Courtney was dealing with, and her professionalism and helpfulness was extremely appreciated. She’s a true asset to Qube residential.
5/5
The Trusted AgentGreat Letting Process
Courtney did a great job in laying out the best options to proceed and then finding the right tenant. All done very efficiently and without major hassle. Thank you!
5/5
The Trusted Agentthank you
I just want to thank the whole team for there follow up and there fast way to find a tenant for my place. And special thanks to Courtney Bryant who she answers all my emails and questions. Keep up the good work.
5/5
GoogleAmazing experience with Rebecca, super grateful for her. Thank you so much.
Thank you, Munachi, for your wonderful feedback and 5-star rating. We’re delighted to hear that Rebecca made your experience such a positive one. Her dedication and support are qualities we’re very proud of, and it’s fantastic to know they made such a difference for you
5/5
GoogleI live in Italy, and Qube is better than me at managing my property. The administrative office is truly reliable, professional, and quick to respond to various requests. Furthermore, Lydia is always very helpful and attentive. The hole management is very thorough. Recommended.
4.9/5
The Trusted AgentVery good
Courtney was very polite and helpful through the whole process .
5/5
GoogleRebecca as my agent was great, always happy to answer any questions and guided me throughout the application process, from viewing, to moving in, and afterwards made sure to check in. Very helpful and considerate
1/5
Googlehave been extremely disappointed with the conduct of this letting agency during my tenancy. Despite there being no court order and no breach of my tenancy, I received repeated messages pressuring me to vacate the property and referencing legal costs in a way that felt intimidating. An agent also attended my property without prior notice or my consent, which was later confirmed in writing by the agency themselves. Communication was inappropriate in tone and, at times, conducted via WhatsApp rather than formal channels, even after this was challenged. I have since had to raise a formal complaint and seek advice regarding my tenant rights. I would strongly advise other tenants to document all interactions carefully and ensure they understand their legal rights when dealing with this agency.
1/5
GoogleCharged us over £400 after leaving our flat. There were some very fair cleaning charge in there but also a £90 charge for a shower head that fell off the wall in its own accord and £140 for painting. We only were there 6 months and did nothing to cause damage to the walls. Don't think it's fair that we have to foot the bill for: A) Shoddy workmanship B) Because the landlord fancied a new lick of paint We had the option to dispute the charges but it would have set us back an additional £60. You get what you pay for I guess.
Hi Dave, sorry to hear about your experience. Your deposit charges were in line with the TDS’ guidelines and there were allowances for fair wear & tear and landlord contributions (your landlord covered twice as much of the painting cost that you did - £280). We sent you evidence of this and explained why you must pay what you were charged for as per the clauses you agreed to in your tenancy agreement. For example there should not have been so much painting needed after only 6 months, we agree with you here, but after showing you the inventory and the check-out report you can clearly see the excessive, avoidable marks to the walls and the landlord can only cover so much as wear & tear after only 6 months use. We hope that clears things up for you. Team Qube
5/5
The Trusted AgentOutstanding service from Courtney!
I had the pleasure of working with Courtney while looking for my new home, and I can’t recommend her enough! From start to finish she was professional, knowledgable, and incredibly supportive. She couldn’t do enough for us! Courtney has gone above and beyond for us and took the time to understand exactly what I was looking for. If you’re looking for a new home, get in contact with Courtney!
5/5
GoogleI have been cooperating with Qube Residential for nearly 10 years now and I have absolutely no complains. They are always ready to help, answer all issues fast and generally are very efficient and professional. Courtney did a very good job last time the tenants changed. Highly recommend Qube Residential.
5/5
The Trusted AgentFantastic service
Courtney B. has been nothing but amazing this whole process from the viewing to move in day. Making the move stress free.
5/5
The Trusted AgentReview of Agent
Rebecca was very fast with replies and helped me with the whole process; very professional. I would 100% recommend her as she made the whole process smooth and easy.
1/5
TrustpilotTerrible
Terrible - stay clear and do not rent from this estate agents. They were rude, unprofessional and unhelpful throughout. They did not support with anything, they don’t want to look after buildings they rent or pay for proper property management and overcharge and provide incorrect charges to try to not give deposits back. I have never not had my full deposit back and somehow they are charging us £600 unfairly. Terrible customer service overall - all staff clearly hate their job.
5/5
The Trusted AgentGreat Service
Courtney has been incredible from the viewing to the move in. Communication and professionalism perfect through out.
5/5
The Trusted AgentAmazing experience from Courtney at Qube
I am so happy with my experience with Qube. Courtney has been so wonderful, she helped me all the way in my moved. She answered all of my queries right away. She helped me get my place quickly as I needed to move out soon. The reference checks went through so quick and easy. Thank you so much Courtney I am really happy with my new place.
5/5
GoogleQube has managed one of my property. Adam offer high standard and professional service, alway responses promptly to all my requests. Highly recommended and will definitely keep working with Qube in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
25 reviews from landlords, rated 4.8 out of 5 on average. For example, Angela wrote: "We have received excellent service in every aspect of dealing with Qube letting & Sales since the apartment became available to be let out. All the staff are ..."
155 reviews from tenants, rated 4.9 out of 5 on average. For example, Stephen wrote: "Courtney was my agent with my rental apartment from Qube Residential. I was actually very surprised that I was selected for an apartment so modern and spacious ..."
