Trusted Agent profile · Manchester, Greater Manchester
Verified
★★★★★
422 reviews across 3 platforms
Qube Residential, 7th Floor, One City Approach, Albert Street, Manchester, Greater Manchester, M30 0BG
Part of Qube Residential, see every office.
Qube Residential's office in Manchester, Greater Manchester, at Qube Residential, is rated 4.3 out of 5 across 422 reviews on three platforms, including 231 Google reviews rated 4.0.
231
Reviews on Google
This office
183
Reviews on View Agents
This office
8
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We are due to move into our new apartment at the Adelphi Wharf 2. From only viewing it 2 weeks ago we are set to move in next week. This wouldn’t have been ...Read the review from buyers
We have received excellent service in every aspect of dealing with Qube letting & Sales since the apartment became available to be let out. All the staff are ...Read all 25 from landlords
Courtney was my agent with my rental apartment from Qube Residential. I was actually very surprised that I was selected for an apartment so modern and spacious ...Read all 155 from tenants
Qube Residential is a leading property management company offering comprehensive property management services for both residential and commercial properties across Manchester and Liverpool. As one of the best property management companies in the UK, we provide end-to-end solutions for landlords and investors, including marketing, tenant referencing, and asset management. Our team is equipped to manage rental properties, buy-to-let properties, and commercial properties, ensuring that your investment is in trusted hands. With advanced property management software, we offer seamless property management solutions that give you real-time access to key data. Whether you’re seeking a property management agency for a single property or a large portfolio, Qube Residential is your go-to for tailored landlord services.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
GoogleGreat communication and very efficient. Highly recommend.
Thank you, Diane, for your kind words and 5-star rating. We’re delighted to hear that our communication and efficiency stood out during your experience. Providing clear, reliable support is always our goal, and it’s wonderful to know this made a positive difference for you.
5/5
GoogleBethany was exceptionally helpful throughout the the whole process kept us up to date and provided us with a full service moved in with no issues and no questions unanswered credit to her company! Thanks very much Bethany
1/5
GoogleThieves. They want you to pay for wear and tear usage and not willing to discuss any further clarification. Run from their reposit scheme as it’s an avenue to over complicate things for you.
Hi Ekene, We’re sorry to hear of your disagreement with your landlord’s end of tenancy charges. It is common for tenants and landlords to disagree with each other’s share of the liabilities and we do meditate this before allowing them to settle a claim to reduce any undue stress. Your comments are incorrect regarding our communication and wear & tear share for your landlord but we appreciate your frustration and opinion towards your landlord at this time. As we have explained to you privately your landlord is contributing hundreds of pounds for fair wear & tear but they wish you to contribute to some the works needed also because of the condition you left the property in. We can see that you have an open dispute with the Reposit service at the moment so please rest assured that their impartial adjudicator will set the liabilities based on the evidence provided and the contractual & legal obligation of both parties. We aren’t connected to Reposit as a company but we do trust their independent adjudicators will settle this dispute for you in a fair and unbiased manner.
5/5
GoogleQube Residential have been managing our apartment since the start and have been great from the outset. Sean and the team always correspond efficiently which is so vital these days. Keep up the good work and thank you.
4/5
View AgentsShannon Ronco - Property manager
I just wanted to leave some feedback and to thank Shannon Ronco, since taking over my property from another agent in the firm, she has worked with a great candor and diligence, Shannon always provides detailed information on the issues that arise and has solutions to the problems, it is clear that she is very experienced in her field, many thanks Shannon.
1/5
GoogleThis company simply shouldn't be operating. They're not only mis-managing their properties with serious issues - like not having lockable main entrance doors with no security for 6 months. They're great at passing the book to the building management company on any issue, ignoring the fact that it's them we are renting off. I will also be reviewing that company also, Xenia Properties LTD as they are utterly useless and should not be operating either. Aside from this and many other issues, including the state of the apartment we moved into (mess left everywhere from builders ect) they have also given a mostly false review of the property at the end of tenancy. They didn't give us the legal notice before entering, claiming 'they knew the property was empty.' This is not an excuse and we could have had confidential things lying around. We have now been charged £290 by 'Reposit.' They are a 'scheme' to avoid if you can also, as they make their money off charging extortionate amounts for tiny repairs. The total should be at least half of that figure. Qube simply have no regard for their tenants and only care about profiting with very little input. If you're a renter, please avoid these companies. Their standards are so low It's very surprising this is allowed in the UK.
Hi Daniel, sorry to hear that you were unhappy with your experience with Qube. We directed you to building management every time you incorrectly reported one of their issues to us and helped you quickly and efficiency the few times you had an issue inside your property that we could control. Of course when your partner then confirmed that the property will be empty for a month and we could book viewings whenever, we used that information to schedule visits at the property. Reposit is a policy that you chose to take out to secure your tenancy, they are a legitimate, separate company from Qube who do not charge for the works you mentioned, they recover the funds you owe the landlord. You were provided with all of the invoices for the cleaning and damages necessary, after allowances for fair wear & tear that the landlord paid for. There is no profit for Qube or Reposit in this work and you were welcome to dispute them with our landlord but you chose not to. Team Qube
5/5
GoogleRheann was absolutely incredible. Landlord has made sure the flat has utensils and little bits and bobs. I appreciate both Qube and the Landlord for going out the way for me!
5/5
GoogleKane of Qube Residential has just negotiated the 12 month lease renewal of one of our Manchester properties. I am please to record that not only did everything go very smoothly but he achieve our required rent.
1/5
GoogleAbsolutely awful!! Things in the apartment have been falling apart since we moved in, despite it looking very fresh and new. Our ventilation system does not work, our windows do not open, we have mould growing on the window sills. Our bills rival the price in rent. Qube property management refuse to adhere to your access needs if you're disabled. You'll only get a reply if you outline your case for active discrimination. Instead of helping you they just find new ways to blame you and wipe their hands of it. Their contract lengths are predatory. We're 6 months into a 12 month contract and I've NEVER been treated so appallingly by a landlord, or company who represents the landlord. It's been awful and I can't morally recommend you go with Qube to anybody. Currently in the middle of seeking legal recourse to attempt to get out of a crumbling apartment and predatory agency. Additionally, never before have I had to seek help from a union to help me navigate around these issues. Just appalling.NegativeResponsiveness, Quality, Professionalism
Hi Ashleigh, We’re sorry to hear about your experiences with your property. We manage our properties to the best of our ability but sometimes there are things outside of our control that cause delays; in this case the builder’s refusal to honour your landlord’s warranty on their ventilation unit after months of us chasing on their behalf. A specialist repair for this issue is required and has been arranged with yourself as you know by the manufacturer. You chose a property without opening windows and also experienced some normal teething issues for a brand new property. We fiercely deny any claims of discrimination but also understand that these can be subjective so we apologise for any misunderstandings you have experienced. You chose a 12 month contract when 6 was also available and we have outlined your options when it comes to exiting your tenancy early. We feel there may be a disconnect with your expectations but we’ll endeavour to uphold our duty of care and are available to you 24/7 should you need assistance in the property. Kind Regards, Property Management
1/5
GoogleDo not rent with them! Moved out with them multiple weeks ago and have heard nothing regarding the deposit coming back. Paid over £1000 in the deposit and chased them up with emails. Ignored the first ones and then responded saying they …
1/5
GoogleScammers. Please avoid. Fake listing. I came across several properties which were added just a day before. When I enquired for site visit, they said all the properties were booked, and further they said only one property is available but for different price (+200 pounds), which seems to be the same property they advertised. They are literally showing one price for a property and increasing it or marking it as sold out until someone agrees for a huge price. Scammers.
5/5
GoogleGreat service! Rebecca kept us well informed while finding a new tenant.
1/5
GoogleAVOID AT ALL COST!!! Terrible experience with this agency. They don’t offer support and are dubious when it come to end of tenancy. They even charge you for wear and tear usages.
Hi Itunu, As below with your review from your flatmate. We’re sorry to hear of your disagreement with your landlord’s end of tenancy charges. It is common for tenants and landlords to disagree with each other’s share of the liabilities and we do meditate this before allowing them to settle a claim to reduce any undue stress. Your comments are incorrect regarding our communication and wear & tear share for your landlord but we appreciate your frustration and opinion towards your landlord at this time. As we have explained to you privately your landlord is contributing hundreds of pounds for fair wear & tear but they wish you to contribute to some the works needed also because of the condition you left the property in. We can see that you have an open dispute with the Reposit service at the moment so please rest assured that their impartial adjudicator will set the liabilities based on the evidence provided and the contractual & legal obligation of both parties. We aren’t connected to Reposit as a company but we do trust their independent adjudicators will settle this dispute for you in a fair and unbiased manner.
5/5
GoogleCourtney was extremely helpful and professional throughout the process. Could not recommend enough
1/5
GoogleIf it were possible to give zero stars, I would. The standard of service has declined significantly, with little to no response to issues unless chased repeatedly through the portal, emails, and phone calls. I would strongly advise avoiding any properties managed by Qube and Xenia.
5/5
GoogleI’ve been dealing with Qube residential, specially dealing with Lydia. I’m so pleased with the support and help I’m getting, with an excellent communication and great follow up. I highly recommend them.
5/5
GoogleQube have managed 3 of my apartments for over 3 years now, and I'm very happy with the service. They consistently find new tenants promptly when required, and deal with any maintenance issues in a very timely and efficient manner. Shannon has been an absolute star, thank you.
5/5
View AgentsAmazing Agent
Courtney Bryant was very helpful during the letting process. She is an amazing agent !
5/5
GoogleQube have managed 3 of my apartments for over 3 years now, and I'm very happy with the service. They consistently find new tenants promptly when required, and deal with any maintenance issues in a very timely and efficient manner. Shannon has been an absolute star, thank you.
5/5
GoogleSeamless transition from my old house to my new flat. Very professional service from Tom and the team, always on hand to help with all my queries and problems. Highly recommend for any young professionals moving into the city or looking to move into their ideal accommodation. I don’t usually leave online reviews but after the great service I just had to.
3/5
GoogleThe letting agent Rheann was great and very helpful both in the viewing processes as well as the move in. …
5/5
GoogleRheann was very helpful from the beginning, and enabled the whole process of renting to go smoothly. Everything finished extremely fast. She replied very quickly to all my questions, both on phone and through emails. The whole experience …
5/5
GoogleFirst time entering the renting market with my two bedsit properties but Qube have been TOTALLY brilliant in every respect.
5/5
GoogleJust a quick public acknowledgement of the great service that I received over the years from Lydia Clarke @ Qube Residential. She is always extremely responsive and responsive to any queries.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
25 reviews from landlords, rated 4.8 out of 5 on average. For example, Angela wrote: "We have received excellent service in every aspect of dealing with Qube letting & Sales since the apartment became available to be let out. All the staff are ..."
155 reviews from tenants, rated 4.9 out of 5 on average. For example, Stephen wrote: "Courtney was my agent with my rental apartment from Qube Residential. I was actually very surprised that I was selected for an apartment so modern and spacious ..."
