Property Genius Manchester reviews

Thank you for sharing your thoughts. We value all feedback, both positive and negative. However, we must express that our team encountered significant challenges with abusive language and threats during communications, which complicated our efforts to assist effectively. Regarding the issue with the electrician, we typically advise tenants to check straightforward solutions like the consumer unit to help avoid unnecessary service charges. The issue was caused by a toaster being left on the hob causing a significant fire hazard. The decision to split the cost of the call out was an effort to resolve the matter cooperatively, and foster a positive way to move forward. The cleaning fee was a directive from the landlord, not a decision made by us to generate additional revenue. We do not benefit financially from works assigned to contractors. We appreciate your kind remarks about the landlady and are glad to hear that aspect of your experience was positive. While we always strive for constructive interactions, we encourage all parties to engage respectfully to resolve any issues effectively. Thank you again for your feedback, which will help us continue to improve our services. We wish you the best in your future housing experiences.

Dear James, Thank you for bringing your concerns to our attention. We take all complaints seriously and strive to provide the best possible service to our clients. As mentioned before, we can only act on the instruction of the landlord on how to proceed. I'm glad you were able to meet them in person yesterday. I can understand your frustration, and I hope you can take from the meeting with the landlord that your issues have been responded to in good faith. It's understood that the extractor fan in the bathroom took 30 days from reporting largely because you needed a date when both yourself and the contractor were available. The heater is working fine, just the boost button doesn't work. As a gester of good will, we have offered you some of our portable radiators we have in the office. And finally the shower was replaced with the same model 18 months ago and wasn't reported as faulty by the previous tenants. In all good faith, it should be working the majority of the time. The landlord has said with 3 months left of your tenancy, he would be looking to do a full bathroom refit. We have full knowledge of how to tackle problems and have addressed your concerns on severage occasions maintaining communication with you at all times. We have an audit trail for each issue and have actively shared this information with you during your various complaints. We regret that you feel our internal complaints process has not been satisfactory, but we have followed it diligently and have addressed your concerns as thoroughly as possible. Finally, we want to assure you that we take our legal responsibilities seriously, and we comply with all relevant regulations. We appreciate your suggestion to contact the local council Environmental Health teams, but as yet we have not heard from them regarding any complaint. I wish you didn't have such viseral distain for us. We are a small company looking to do the best we can and we remain committed to providing the best possible service to all of our clients.

Thank you for your kind words! We’re delighted to hear you had a smooth application process. We appreciate your support and look forward to helping you again!

We are thrilled to hear about your positive experience with Property Genius! It's our pleasure to support you, especially given the unique challenges of managing properties from overseas. Knowing that our services have provided you with peace of mind for over 5 years truly means the world to us. We look forward to continuing to serve you and are always here to lend a helping hand.

Hello Robert, I'm sorry you feel that way and I can tell you're still angry. We may retain a holding deposit if there are grounds to do so, which are explained in writing (and signed as received by yourself). In this case, we requested a holding deposit from you based on the information your provided us in your application. However, it appears you attempted to mislead us by providing false information in order to secure the property at the detriment of other interested people. Referencing found you have a history of County Court Judgements and owing people significant amounts of money, and your income was not sufficent to afford the rent. Had you provided us with the correct information, we would not have proceeded with taking a holding deposit. Your verbal abuse, then to my staff, was completely unaccepteable. Ending on a positive note, thank you for remimding us all why it's important to be dilligent, and next time, just be honest.

Hello Terry, Ouch! You sound very angry. I don't know how or what happened to make you feel that way but we're always here to fix it. Have a great day.

It seems you've written 2 reviews from two accounts? So I just wanted to reiterate: "I wanted to personally reach out to you and apologise for the inconvenience caused today. I understand that you were scheduled for a property viewing today at 11:45am, but unfortunately, while my colleague carried out two successful viewings before yours, she hadn’t seen you arrive at your appointment time. She waited 15 minutes before having to set off for her next appointment with other clients. I wish I could have answered your call sooner, but I was speaking with another client at the time who needed my help. While we are unable to arrange another viewing today due to our other appointments, we would be more than happy to arrange another viewing on a different day that is more convenient for you. Once again, please accept our apologies for any inconvenience caused. We value your interest in our properties and we hope to make it up to you."

Thank you so much for your kind words! We're thrilled to hear you found our approach genuinely pleasurable. It was our pleasure to work with you, and we're here whenever you need us. Thanks again for choosing us!

Dear Omotoyosi, We understand and regret that your experience with our agency did not meet your expectations. We take every feedback seriously, and upon reviewing your case, we would like to provide some clarity on the situation. Your application for the property was received with the condition from the landlord that due to the income-to-rent ratio being low, a UK-based guarantor meeting specific criteria was required. This is a standard procedure aimed at ensuring security and compliance for all parties involved. Upon your confirmation that you had a guarantor meeting the requirements, we proceeded with the necessary checks and formalities, including the holding deposit, as per the clearly stated terms. These terms were agreed upon and signed by you, understanding that the deposit serves as a commitment and would be utilised towards administrative efforts and taking the property off the market. Unfortunately, it was discovered that the guarantor did not meet the stipulated conditions, which is a critical aspect of the vetting process. Specifically, you assured us your guarantor was a homeowner prior to a deposit being paid, and it transpires this was false. This discrepancy led to the inevitable outcome of your application not proceeding. We understand this is disappointing, however, it is essential to ensure that all provided information is accurate and truthful to avoid such situations. We are committed to fair and transparent dealings and must adhere to the agreed terms and conditions, especially when other potential opportunities are foregone based on the provided information and assurances. We are open to discussing this further with you to address any concerns and provide any additional clarity you may need. Please feel free to reach out to us directly. Thank you for your understanding, and we wish you the best in your future property endeavours.

Thank you so much for your kind words and the 5-star review! We're thrilled to hear you found our service fantastic and professional. Looking forward to working for you again.

Thank you Per, that’s really great to receive this feedback. 👍

Thank you so much for the review!

Thank you David! That's wonderful to hear.

Thank you! 🙏

Thank you Vicky! Really appreciate taking the time to write this.

Thank you for your feedback and very pleased to you hear about your positive experience!​

Thank you Ann! I'm very pleased to hear this.

Thanks Sam, that's really good to hear! 👍