Property Genius reviews

Thank you for sharing your thoughts. We value all feedback, both positive and negative. However, we must express that our team encountered significant challenges with abusive language and threats during communications, which complicated our efforts to assist effectively. Regarding the issue with the electrician, we typically advise tenants to check straightforward solutions like the consumer unit to help avoid unnecessary service charges. The issue was caused by a toaster being left on the hob causing a significant fire hazard. The decision to split the cost of the call out was an effort to resolve the matter cooperatively, and foster a positive way to move forward. The cleaning fee was a directive from the landlord, not a decision made by us to generate additional revenue. We do not benefit financially from works assigned to contractors. We appreciate your kind remarks about the landlady and are glad to hear that aspect of your experience was positive. While we always strive for constructive interactions, we encourage all parties to engage respectfully to resolve any issues effectively. Thank you again for your feedback, which will help us continue to improve our services. We wish you the best in your future housing experiences.

We are disappointed that you continue to misrepresent the circumstances surrounding the end of your tenancy. Property Genius was not responsible for the ongoing management of this property and had no authority to determine whether any deduction should or should not be made from your tenancy deposit. As you acknowledge, the tenancy deposit itself was returned through the TDS custodial scheme. Any discussions regarding proposed deductions took place directly between yourself and the landlord. Property Genius did not impose any deduction upon you. When concerns were raised regarding the process, we responded to your correspondence and sought to assist in bringing the matter to a conclusion. At no point did Property Genius pressure you to accept any proposal, nor did we prevent you from referring any dispute to the tenancy deposit scheme’s formal adjudication process. We reject the allegation that we enabled unfair practice or acted improperly. We are also unaware of any finding by the TDS, a court, a local authority, or any other independent body that supports the serious allegations contained in this review. As the matters relate to a former tenancy and involve third-party correspondence, we do not intend to discuss the matter further in a public forum.

Dear Joss, Thank you for taking the time to share your feedback. We always aim to deliver a great experience, and we apologise if we fell short in your case. Regarding the maintenance requests, we maintain detailed records of all tenant communications and actions taken. Our audit logs show that during your two-year tenancy, we addressed 11 raised issues, including repairing a washing machine and fixing a leaking shower, which admittedly took longer than expected due to structural damage. We understand that delays can be frustrating, and we strive to resolve issues as swiftly as possible. We deeply regret any instances where our communication may have come across as unsatisfactory. Providing courteous and professional service is paramount to us. Regarding the deposit, we adhere to a rigorous and transparent process. The property’s condition at the end of the tenancy, as documented with photographs and signed off in the inventory, was significantly different from the initial state. We removed 15 bags of waste, replaced stained mattresses, addressed extensive garden neglect and cleaning. The deductions were calculated in line with TDS guidance, and we provided a detailed proposal with evidence for transparency. 3rd party arbitration was offered, but not taken. The rent increase was in response to the landlord's request due to rising mortgage costs for her and remained below market value. We appreciate that changes in rent can be challenging, and we always aim to balance the interests of our tenants and landlords. We value your feedback as it helps us improve our service. If there are any unresolved issues or specific instances you’d like to discuss further, please feel free to reach out to us directly. Our goal is to ensure a positive experience for all our tenants and landlords.

Hi Alexander, Thank you for taking the time to share your feedback and I'm sorry to hear that you found the process frustrating. We fully appreciate that applicants with non-traditional income arrangements, career transitions, or upcoming training placements can find standard referencing criteria challenging. Unfortunately, as letting agents, we are required to follow the affordability and referencing requirements set by both the landlord and independent referencing provider. In this case, it's a condition of the landlords insurance provider that we obtain an 'accept' reference. In this case, your application was not declined outright. Following the initial assessment, we reopened the referencing process at your request and submitted the additional documentation provided for further review. After reassessment, the application remained subject to a guarantor requirement due to the affordability outcome returned by the referencing provider. We also discussed alternative options available to help proceed with the tenancy, including third-party guarantor services, and these options remain available should you still wish to continue with the application.

We are sorry to hear about your negative experience with our services. However, we feel the need to clarify a few points mentioned in your review. Firstly, we would like to assure you that we take our responsibilities seriously, and we always strive to provide the best possible service to our tenants. We acknowledge that there were issues with your heating and ventilation, and we apologize for any inconvenience caused. We have worked hard to address these issues, and we have replaced the heaters and are working on replacing the extractor fan in the bathroom. Regarding the broken blind, we are waiting for the landlord to fix it, and we are following up on this. Additionally, the contractor is speaking with the manufacturer regarding the shower temperature issue, and we are trying to resolve this as soon as possible. Furthermore, we would like to emphasize that we do not condone any illegal behavior from our landlords. We always ensure that our landlords meet the minimum legal standards, and we take appropriate action if there is any violation. We take all complaints seriously and are a member of the property ombudsman. We have a comprehensive complaints process that we encourage our tenants to use if they have any issues or concerns. We understand that you may be frustrated with the situation, but we assure you that we have been working hard to resolve the issues you have mentioned. We hope that we can work together to improve your experience and that you will consider revising your review in light of our efforts.

Thank you so much! Your support over the years really does mean a lot to all of us. It’s been a pleasure working with you, and we’re grateful for the trust you’ve placed in our team. We look forward to continuing to look after your properties for many years to come. Thanks again!

Thank you so much for your kind words and for taking the time to leave such a thoughtful review! We’re really pleased to hear that you felt supported and that we helped make the renting process feel less daunting. It’s something we work hard on as we know how overwhelming it can sometimes be, especially in today’s market. Your feedback means a lot to us and we’re delighted to have made a positive difference. Best wishes, Graeme & the Property Genius Team

Thank you for taking the time to leave us such a wonderful review! We are thrilled to hear that we provided you with a friendly and professional service, without putting any pressure on you during the letting process. We always strive to make the experience as easy as possible for our clients, and we are glad to hear that we were able to make it a smooth process for you. We are delighted to hear that you are enjoying your new flat and we hope that it feels like a home to you. We always aim to provide a high standard of service to our clients, and the welcome box is just one of the ways we like to show our appreciation for choosing us as your letting agent. Once again, thank you for choosing us as your letting agent and for leaving such a lovely review. We hope that you will continue to enjoy your new home and if you need any further assistance in the future, please do not hesitate to contact us.

Thank you so much for taking the time to leave such a wonderful review! We’re pleased that our team could help take some of the pressure off to help you.

Thank you so much for your kind words and the 5-star review! We’re thrilled to hear that you’ve had such a positive experience. We really do our best to provide quick and reliable service, so when this is felt and acknowledged, it really means a lot. Thank you 🙏 …

Thank you so much for taking the time to leave such a lovely review. It was a pleasure helping you let your property, and we’re delighted to hear that you felt informed and supported throughout the process. Vicki will be especially pleased to read your kind words! Thank you again for your trust and recommendation. We wish you and your tenants all the very best, and we’re always here if you need us in the future.

Thank you for sharing your feedback, it's very much appreciated. Just a bit of background with this - the previous tenant of the property, unfortunately, left in a very bad state before Christmas. Contractors were in the process of remedying the issues, but in the interest of reducing the void period for the landlord and costing her more in loss of rent, we started advertising before the work was complete.

Thank you so much for your kind words and fantastic 5-star review! We’re delighted to hear that you’ve had such a positive experience with our team. We really appreciate your recommendation and look forward to continuing to support you throughout your tenancy.

Thank you so much for your fantastic review! We’re thrilled to hear that you found the application process a breeze, and proud we could make your experience a positive one. We truly appreciate your kind words and wish you all the joy in your new home!

Thank you for your fantastic review! We’re thrilled to hear that you’ve had a positive experience with Vicki and our team. It’s great to know you feel confident in our management of your property. Your kind words and trust mean a lot to us.

Thank you for your fantastic review! We’re thrilled to hear that you’ve had a positive experience with Vicki and our team. It’s great to know you feel confident in our management of your property. Your kind words and trust mean a lot to us.

Thank you for taking the time to write your review! I'm glad we got your major leak sorted.

Thank you for taking the time to share your experience. Your recommendation means a great deal to us!

I’m sorry you feel this way. We’d already spoken before in June 2022. We understand you work for a company that creates ‘corporate’ tenancy agreements which then sublets out the property, for a markup, to your clients which could include but not limited to AirBnb/serviced accommodation/refugees/temporary housing for councils. We explained our client has said they would not be interested in an arrangement like this, and I’m sorry this wasn’t the answer you were hoping.

Thank you for taking the time to write and express your gratitude for our services over the past 12+ years. We appreciate your loyalty and trust in Property Genius as your Letting and Management agent. Vicki & I are also grateful for your understanding of the situation with the current tenant and your defense of our business. It is reassuring to hear that our efforts to provide excellent service have not gone unnoticed and that we have met your expectations. We strive to deliver exceptional service to all our clients and to maintain long-term relationships based on trust, transparency, and professionalism. Your favorable comment is greatly appreciated and will help us to continue to provide top-notch service to our clients. We look forward to serving you for many more years to come and maintaining our strong partnership. Once again, thank you for your kind words and your continued support.

Hello, I’m sorry this has been your experience, but can certainly offer an explanation. My colleague who answered your call was sat directly opposite the property manager who looks after this property and has the close relationship with the landlord. Sat only 6 feet away, she was able to provide an answer to your enquiry was quickly, though I’m sorry the answer was not what you hoped for. We love pets, we really do, and wish every property was able to have a furry friend. However in this case the landlord has had a bad experience and rejected previous offers from people who had pets. This decision is not ours, but the landlords, and I’m sorry your opinion on this is reflected in your review here. Best of luck with your continued search.

Really pleased to hear Zahid!

Thank you so much for your kind words and for taking the time to leave us a review! We’re delighted to hear that you’re happy with our service and to know we’ve made a positive impression compared to your previous agent. Your recommendation means a great deal to us.

Concerning issues raised with dampness within the property, an Officer from Regulatory Services of Tameside Council visited the property on 1 November 2021 and was accompanied by a representative of the company. During that visit of almost an hour long, the officer established that the dampness within the property was a result of condensation, most likely caused by lifestyle (It was noted wet clothes were left on all raditors with no ventalation among other issues) and the high cost of the electric heating installed within the property. The Officer therefore provided advice to you about how to reduce the build-up of condensation dampness within the property, as well as electricity tariffs and the use of a direct debit to pay you utility company. As no deficiencies with the property were identified by the Officer that were giving rise to a damp and mould growth hazard, it was deemed that no further action could be taken by the Council, or any aciton possible by the landlord/agency and the case has therefore been closed on their system. Following your email on the 14th December 2021 explaining your dissatisfation with Officer's assessment, we offered to end your tenacy, free of charge, just let us know an end date so we can relist the property, but as of yet this offer has not yet been taken up. Concerning issues raised with the boiler, the parts needed were on order with a wait time of 2-10 days. Thankfully this is being repaired/installed tomorrow after 6 days wait. An offer to put you and your family in a hotel was also, not taken up. I'm sorry you feel we've fallen short here, but we have offered you everything possible.