Philip James Manchester Manchester reviews

★★★★★ 5/5

Google

Very professional and fast service Maxwell Da Forno​​​​ is an absolute star!!

Sergiu · 25 October 2024

★★★★★ 1/5

Google

Avoid at any cost. Calls are never answered. Emails are never replied to. Problems are never fixed.

Sean · 27 July 2024

★★★★★ 1/5

Trustpilot

Awful company

Awful company, do not rent from them! Staff are rude and will go out of their way not to help you, they constantly ignore phone calls and emails. By far the worst letting agents i have dealt with

Chris · 23 March 2023

★★★★★ 5/5

Google

Really nice person and pleasant nice to meet yoy

Ryan · 25 November 2024

★★★★★ 5/5

Trustpilot

Great customer service

Great customer service, good advice, engaging and helpful

Lorna · 9 December 2024

★★★★★ 5/5

Trustpilot

Sold my property

Friendly, helpful staff who got my property sold. Super easy sale & I would be happy to recommend.

Sue · 25 June 2024

★★★★★ 1/5

Trustpilot

Terrible

Terrible, flat was not as expected, they lied to us all through the process, staff were rude, NEVER USE THESE

Harry · 17 May 2024

★★★★★ 1/5

Google

I viewed a property earlier today, accompanied by my fiancé. The guy who met us was Neil, his attitude was disinterested and completely unprofessional. He left us waiting in the car park, as he had not agreed to meet us in any specific place. While viewing the apartment he took a phone call for the next viewers. We had questions, to which Neil's response was "put it in the offer"! If things couldn't get any worse, when we attempted to leave the car park, Neil did not open the gate and left us waiting for over 10 minutes! If this is face to face service, could you imagine dealing with this company if you had gone ahead with the apartment, via email and telephone ?!NegativeResponsiveness, Quality, Professionalism

Andrew · 26 October 2021

★★★★★ 1/5

Google

Worse letting agent ever. The staff are not available to help you, they almost never reply to email and calls and when they do they seems so bored and always with the same answer "we are not in charge of this/that" We had a lot of problems and when we left the property they charge us lot of money from the deposit including a very high expense to clean the house and others expenses we didn't even understand for what. I would never recommend this agency, it is simply ridiculous.NegativeProfessionalism

M · 26 October 2021

★★★★★ 1/5

Google

Me and previous flatmate have experienced a dreadful service whilst renting with Philip James. The property we rented off them was so sub-standard it caused a head-injury on one of our guests due to a falling picture frame that had been put up wrong with faulty nails that had bent under the weight of the picture (not to mention that the artwork was pretty hideous too). In addition to this we experienced a major flood in our flat and were offered no compensation and it has taken weeks for anyone to get back in touch with us about having our deposit returned. Once we did hear back, our queries were met with sarcasm . This company represents the worst aspects of the UK property market. They have shown total disregard for their tenants , treating us more like employees of theirs rather than customers. They seem only interested in being obtuse and difficult to get in touch with. I would strongly recommend NOT renting or buying from this company, I can guarantee they will not work in your best interests.NegativeResponsiveness, Quality, Professionalism

Tom · 26 October 2021

★★★★★ 1/5

Google

If I could give 0 stars I would. Philip James were absolutely awful throughout our entire year long tenancy with them. The flat was filthy when we moved in, including a lot that we believe was a health hazard. We emailed multiple times about this but were ignored every time. They were incredibly unresponsive in general, taking over 45 working days to return even the undisputed parts of our deposit to us at the end of our tenancy (the legal requirement is to return within 10 days), despite us emailing constantly. We had a leak from the flat above in January, which rendered our flat uninhabitable. Philip James did not seem to think it was an issue, telling us to just wait for the carpet to dry out. It was clearly not a priority for them - we lived in a damp, moulding, dripping flat for weeks before anyone helped us at all. When it came to moving out, Philip James clearly tried to take advantage of the fact we are young, and quoted us exorbitant deductions from our deposit. The agent we spoke to about this was rude and dismissive, and tried to make us feel bad for requesting our deposit was returned, claiming that because they’d apparently been helpful in other aspects, we shouldn’t challenge the deductions. Everything we’d been quoted for was either damaged as a result of the leak, or was there when we moved in, and was something we’d brought up to them at move in. Despite having clear evidence of this, we had to raise a dispute with the Tenancy Deposit Scheme before they admitted we were right and stopped trying to take our money. I have rented a lot, from private landlords and through companies like this alike, but I have never experienced the level of unprofessionalism, rudeness, and neglect that I experienced from Philip James.NegativeResponsiveness, Quality, Professionalism, Value

Darcey · 26 October 2021

★★★★★ 5/5

Trustpilot

Sophie Gao

Sophie GAO responds quickly and is much friendlier compared to other local companies. If any of my friends need to rent a place, I would definitely recommend this agent to them.

Shine · 20 March 2025

★★★★★ 5/5

Trustpilot

Amy Reeves at Philip James …

Amy Reeves provides me with an excellent and professional service.She goes above and beyond to sort out any issues I have with my tenants or properties. She is a real asset to the Philip James Lettings Team.

Caroline · 5 February 2023

★★★★★ 1/5

Google

I have been trying to get a hold of them on the phone for days now just to simply view properties and not once have they answered the phone or replied to an email.

Simran · 7 May 2023

★★★★★ 1/5

Google

Worst agents in Manchester avoid at all costs. I could write an essay about my experience. DO NOT USE

Tom · 28 April 2024

★★★★★ 1/5

Trustpilot

Very Unprofessional

Very UnprofessionalSo disappointed, I went to a viewing and straight after leaving messaged the agent to say I want to go ahead with the property. He sent me a form to fill and I filled it that day. The next day I heard no response and got no answer when called and texted the agent. I managed to get through to the office after several tries and found out the property was let to someone else. The agent didn’t feel the need to let me know all day and I was waiting. Also it’s shocking that it was let to someone else after I agreed to the property and the form is sent to me. They didn’t even apologise.

Selmanur · 19 August 2021

★★★★★ 1/5

Trustpilot

APPALLING COMPANY

APPALLING COMPANY. AVOID AT ALL COSTS.All they want is your money, and lots of it. Awful customer service who fob you off and outright lie to you. Professionally cleaned the property before handing the keys back and left it in much better condition than it was in at start of tenancy, yet they still take a big chunk of money from the deposit for alleged cleaning. Robbing ba***rds. AVOID. Go find a decent company not full of cowboys to rent from.

Tamsin · 2 August 2021

★★★★★ 1/5

Google

My flat needed serious maintenance and all they would do is repaint the windows. My windows were leaking, one had water between the glass. I emailed several emails given over time and had a few inspectors come to confirm the issue but the 'landlord' would never fix them. I pray for the poor tenant who moves into that flat this winter.

Jordan · 1 September 2023

★★★★★ 1/5

Google

If I could put -100 I would. They will do anything to sell a property including falsely advertising it. As a buyer I got asked numerous times if I had instructed solicitors for purchasing a property and wouldn't take yes for an answer. The delays were caused by the owner but I got blamed for it every single step of the way. When the mortgage expired, instead of chasing things up with the owner, which had delayed the process at every single step, they rang, harassed, blamed and threatened to sue my mortgage broker.

A · 6 July 2021

★★★★★ 1/5

Google

Where do I start! Was told that flat came with parking and that there was only a £200 deposit, turns out there was no parking space associated with the flat and the £200 was just a holding deposit. The estate agent denied that he ever told us this. Extracter fans not working, blinds broken mould in my bedroom. Emailed and called about getting this sorted. Never called me back or emailed back. I think this is the worst company I've ever had to deal with. All they want is commission and are willing to lie to get it. Once your moved in they just forget about.

Jake · 6 July 2021

★★★★★ 1/5

Google

I have no experience of them from a sales perspective however I would strongly advise against signing with them as a rental tenant. I signed with them for two years in a flat in Salford. The day I moved in the window broke and then subsequently never closed. This was a serious concern re security and because it meant rain got into the flat. They sent dozens of different people over the two years to fix it and no-one did, in the end I had to masking tape it into the frame to keep water off the plug socket below. I spoke to several members of staff during my tenancy, I found them mostly to be rude and abrupt, they do not give their names, they do not return emails and they were indignant about the required repairs. They did not provide me with a pair key for my letterbox and said they would post me their spare 🙄 they had a repairman out who lost the spare set of flat keys whilst in my block, I then had to raise a complaint with them to replace the lock seeing as anyone could have picked up the keys, something they initially tried to charge me for despite this being their error! When I moved in they tried to strong arm into signing the inverntory for a flat that wasn’t mine and when I explained this they told me I must be remembering what the inside of it looked like wrong! They also refused to provide more than one key for me despite it being a two bed flat and the previous tenants being given more than one set, meaning I had to buy more from building management as a fob was needed. When I resigned for a second year I had to pay a fee and I also had to pay a fee to add my partner onto the lease, when we moved out they accused me of illegally subletting despite me having paid £125 for them to be added on, which they had no record of. During my time in the flat, the ceiling began to leak and this was never repaired. When I left the flat, they were slow to return the deposit and deducted a cleaning fee despite the flat being fine however this process was okay considering the general level of service. I appreciate this review may seem like a rant however this is only a few of the problems I had with Philip James during my tenancy. I know it can be hard to find decent property in Manchester but I would really recommend not signing with them no matter what the property, it is just not worth the stress it causes!

Carol · 6 July 2021

★★★★★ 1/5

Google

I can begin by saying how disappointed I am with PJ and tell everyone to avoid this agency. They are very unprofessional and do not care about their tenants wellbeing. We contacted them 13 months ago with regards to several issues (amongst which a very bad mould build up) and to this day they have failed to fix the issues. When we emailed them we would get an automatically generated response or some excuses and be ignored when we asked for updates on the work that needs to be done. Not only they take ages to reply but also take ages to carry any maintenance work they agreed to do. We had mushrooms growing in the house in several locations, entire walls covered with mould, leaks and other issues but still, they think they solved every issue swiftly and to a high standard, which really amuses me. I will attach some pictures to show you the state of the property after 13 months since the first issue was reported. Definitely would not recommend so please do yourself a good and pick another agency. Philip James provided the most appalling customer service I have ever had and the only thing they are good at is being downright rude and abrupt, lie, give out slow and misleading information and rip you off. *Attached are some pictures with the mould build up in the flat that just got worst since it was reported on the day we moved in (13 months ago). Letting your tenants live like this in a global pandemic pretty much sums it up

Valentin · 6 July 2021

★★★★★ 5/5

Trustpilot

Inspection Completed Successfully.

Well done, Louis. Very efficient.

Roberto · 5 December 2024

★★★★★ 1/5

Google

Never pick up the phone or answer emails - so unprofessional

Evie · 26 August 2024