Philip James Manchester Manchester reviews

★★★★★ 1/5

Google

Customer service is non-existant, it’s really hard to speak to anyone on the phone as the automatic message says no one is ever available despite calling all day. Countless emails ignored as well. The one time we did view a property the agent, Gabriella, was late. She also didn’t have a clue what the code was to get in the property and was aimlessly buzzing other apartments and ringing around to find out the code. Once inside, the property was mouldy from floor to ceiling and was in an awful condition, the agent barely spoke a word and didn’t even apologise for the disgusting state of the property. Just shows they obviously don’t care about what conditions tenants live in or even do their due diligence to ensure properties are looked after.

Rebecca · 10 August 2022

★★★★★ 1/5

Google

Have called ca. 30 times in the last 7 days, left voicemails and sent emails about properties they list, within hours of Philip James listing them. I have not had a single response. The phone has never been answered and they've yet to 'get back to me' about anything. Eventually rang the sales number today who picked up and said "It's really busy, just keep trying - I can't do anything" which was wonderfully unhelpful. This is despite them reducing the cost of 2 flats in my price range yesterday, so clearly they're not going that fast. I don't live locally so I can't go in to the branch to ask what else I have to do - would love if someone could tell me how on earth to rent a flat in Manchester

Josh · 10 August 2022

★★★★★ 1/5

Google

The worst real estate agent I've ever met. First of all, no one answers the phone or responds to emails. Second, when we travel all the way from another city to inquire, the staff's attitude was terrible. The employees lacked enthusiasm for their jobs, and I had to wonder how poorly they were compensated. Despite the houses' excellent quality and low prices but as a client, I would rather go with a more expensive agency that provided better service.

Sienna · 9 September 2022

★★★★★ 5/5

Google

Shocked to see the poor reviews as I’ve had a very good experience in viewing the flat and moving in. Will update the review if anything turns sour but has been lovely so far and my flat is great!

Keely · 6 June 2023

★★★★★ 5/5

Google

Very professional and efficient service from all staff, especially Rebekah who looked after my house sale. Excellent communication channels even in these challenging times. This is the second time I have used this company and I would not hesitate to recommend Philp James.

Cath · 6 July 2020

★★★★★ 5/5

Trustpilot

Huge Thank You

Dear All - You all been amazing and very helpful. I would certainly recommend your services to my family and friends. I am excited to have keys today. God bless you all. Many thanksWaseem

Waseem · 10 October 2023

★★★★★ 1/5

Google

Do not go with Philip James under any circumstances. Lived in a Philip James flat for several months and it has been falling apart since moving in, despite paying £750 a month. Broken heating, no working fridge, front door broken, excessive mould, no blinds on windows despite being directly opposite an apartment block, no working hoover, no working fan in bathroom which has no windows. Called over five times and no reply. Philip James will take your money whilst breaking the law.

Phoebe · 6 July 2022

★★★★★ 1/5

Google

Never wanted to right but after weeks of struggle felt this is required - They may be having loads of requests coming in for property but this is really not professionalism wherein you allow to apply for property through so many channels but never respond back. And I can see the same property is listed multiple times on Rightmove with different prices but none of them gets materialized or go next in process , may be this is the defined business model but definitely not something which helps people to find the right place. Till now, I have almost applied for 10+ properties but got no response. I now give-up on applying for properties which are with this organization.

Sam · 6 July 2022

★★★★★ 1/5

Google

I never give negative reviews but I am bound to do this.. Whenever I call, Emma say only 1 thing no more viewings possible as we are fully booked and still they reduce the same property value on Rightmove or even add more properties on same location. When I ask her to transfer the call to manager Emma says she is the manager and head of PJM so where the customer goes after this! Even asking the address to meet them in their office they say no person to person meetups. Such a liars and fraud lettings department. Total waste of time. Rightmove please ban them posting incorrect info on your website which misleads tenants search.

Gourab · 6 July 2022

★★★★★ 1/5

Google

You would think that after 2 years of pandemic agents would have their online business right, but no, that is not the case with Philip James. have tried to book viewings via Rightmove and haven't heard even a word back. no , sorry it's booked, no availability. Have tried even to contact via email which was given in comments section here by JPM. still no response. Poor, very very poor service. I'm actually surprised that single channel business survived this long.

Kristaps · 6 July 2022

★★★★★ 1/5

Google

Young guy I just spoke to in sales was extremely frustrating to speak to. He was slow to even load the details and take my email address, and just read the ad back to me. Then he kept going on about how you need to be pre-qualified which is understandable, however as I said I already have mortgage in principle he could not answer a single question I had regarding the property and started saying that it was rightmove's mistake and he is not responsible for the ad. Fair but I asked him to double check and confirm and he kept saying what is on the ad is 100% correct when the facts don't add up compared to another listing online. Totally put off from that call. Seeing the reviews does not surprise me! He did not seem qualified for his role and if he is still learning then fine but don't speak as though you know what you are talking about when you clearly do not.

Natalie · 6 July 2022

★★★★★ 1/5

Google

Absolutely useless estate agents, last 3 viewings i have had with philip james they jave cancelled 10 minutes before the viewing, unacceptable and wasting my time with no valid excuse just poor incompetent staff more worried about their paypacket then actually doing a good job, do not use this real estate agent, don’t answer calls and aren’t happy to help, would not touch with a barge pole because if this is what they are like just trying to view a property imagine what it is like once you have rented with them

Tom · 6 July 2022

★★★★★ 1/5

Google

Had one viewing which was completely useless, agent was rude and looked extremely bored the whole time. Didn’t say a word so I couldn’t even ask her questions because she was so unwelcoming and it felt like it was a chore for her not her job. Since then I’ve seen properties unfortunately by Philip James, which I’m extremely interested in however no chance of anyone ever getting back in touch. I’m in desperate need of moving and have been enquiring about properties by email, phone call but never no answer. All they send is the same details to fill out but never ever get back to you, no matter that I’ve just tried to enquire through Rightmove or directly through website. Absolutely useless agency, making it impossible to move.

Joanna · 6 July 2022

★★★★★ 1/5

Google

Trying to arrange any viewings is a nightmare with this agent! And the way I was spoken to on the phone was rude and unhelpful. They didn’t seem to care less about fitting you in or arranging a viewing. When we actually did manage to get a viewing ( through ringing weeks on end) no one showed up - appalling service

Emily · 7 July 2019

★★★★★ 5/5

Google

Was a pleasure dealing with Grant who helped us find our property.

Dr · 25 November 2024

★★★★★ 1/5

Trustpilot

If I could give no stars I would

If I could give no stars I would. All they care about is money. I've had a family emergency which has lead me to need to move out urgently but I'm not allowed to leave until I find a new tenant? After being made aware of this they have shown absolutely zero support, If anything they've made the situation worse. Avoid this company at all costs. I'm not even allowed to keep my car in the residential car park because it takes up a space? Its ridiculous, this is a company to stay away from. Not to mention the flat is near to falling apart, it's disgusting.

Ellie · 7 June 2022

★★★★★ 1/5

Trustpilot

I’m not surprised to see they only have…

I’m not surprised to see they only have 2 stars. The property management team are absolutely useless. Firstly, Whilst renting a property from them I spent 12 months without a back door key, they constantly attempted to let themselves in to the property without my presence and at the risk of harm to my dog who was home alone. The sales team are non existent the second you pick up your keys, no replies to email / calls. Lack of urgency in fixing problems that occurred & if you expect a deposit back fairly.. don’t. The house when we moved in was unclean, full of the landlords rubbish and they’ve just charged me to remove their own sign. It simply isn’t worth the hassle. I’ve been in rentals for the last 10 years whilst saving up to buy and I can say this has by far been the worst experience I’ve ever had. You should be ashamed of the service your providing.

JJ · 4 June 2022

★★★★★ 1/5

Trustpilot

I’m not surprised to see they only have…

I’m not surprised to see they only have 2 stars. The property management team are absolutely useless. Firstly, Whilst renting a property from them I spent 12 months without a back door key, they constantly attempted to let themselves in to the property without my presence and at the risk of harm to my dog who was home alone. The sales team are non existent the second you pick up your keys, no replies to email / calls. Lack of urgency in fixing problems that occurred & if you expect a deposit back fairly.. don’t. The house when we moved in was unclean, full of the landlords rubbish and they’ve just charged me to remove their own sign. It simply isn’t worth the hassle. I’ve been in rentals for the last 10 years whilst saving up to buy and I can say this has by far been the worst experience I’ve ever had. You should be ashamed of the service your providing.

Jessica · 4 June 2022

★★★★★ 1/5

Trustpilot

Won’t return my deposit

The most lazy and unprofessional people I have ever dealt with. Completed a change in tenancy and moved out of an apartment over 2 months ago, still not received my deposit. All my initial emails ignored regarding an update and then first few phone calls ‘someone will call you back’ which of course they don’t. Eventually I’m told 10 working days, that passes and no deposit. Then told I have to wait a week as there is only one member of staff that can deal with it and they’re on leave. Following week I call, had to call 2/3 times as kept getting told someone would call me back and they didn’t. Eventually told I would receive the following day, given an apology and told it was an ‘admin error’, but to wait until 6pm when the office is conveniently closed. It’s now the week after and still no deposit. I moved out on the 25th of March. Called again this morning to be told that the payment was never actually actioned any of the previous times I was told it was, and that I’d now have to wait another week until it can be done. Given up calling as they spend more time telling you what you want to hear on the phone to get you off it, then actually solving the problem. Now forced to waste my time starting a dispute with the TDS.

Yazzmin · 31 May 2022

★★★★★ 5/5

Trustpilot

Great viewing agent!

I went to view an apartment and was greeted by the most wonderful viewing agent. She was polite, informative and helpful! Her name was Maria Duffie. I can highly recommend and hope you’re lucky enough to be shown round by Maria!

Jane · 17 February 2023

★★★★★ 5/5

Trustpilot

Outstanding customer service

Kathrine’s service has been faultless throughout the process. Her customer service has gone consistently above and beyond giving us a really positive experience. Wouldn’t hesitate to recommend Philip James.

Chrissie · 2 January 2024

★★★★★ 5/5

Trustpilot

House viewing for rental

Titu from Philip James was nice , helpful and honest.

Trevor · 4 December 2024

★★★★★ 1/5

Trustpilot

Terrible

I was told that I cannot put an 'offer' in on a property before viewing, it must be viewed at the block viewings they'd provided. I asked if the property had been viewed before I was told no. I then get an email saying the property has been let a week before the 'block viewings' was booked and someone had seen it before and let the property. People are trying to find places to live, which they seem to have no care for.

AG · 11 April 2022

★★★★★ 1/5

Trustpilot

I can’t get in touch with them!

I can’t get in touch with them! I’ve rang countless times, enquired directly via Rightmove, and emailed. And heard nothing back over a period of a week. I’m starting to think they’re not even a real business!

Sabrina · 25 May 2023