Philip James Manchester Manchester reviews

★★★★★ 1/5

Google

This company is ridiculous, nobody showed up at the booking slot, and the phone was not answered. Trust me, stay away from this company.

Boji · 26 August 2024

★★★★★ 5/5

Google

I'm meet titu for my viewing and he was very friendly and polite and very helpful 🌸🌸 …

Tayseer · 25 November 2024

★★★★★ 5/5

Google

I usually don't post reviews, but considering the many negative reviews here I feel compelled to say that I have received a most excellent service by Philip James so far. Lorraine and Mariah have been incredibly helpful, on point with all communications, and attentive to detail. Thank you.

Tim · 6 February 2023

★★★★★ 5/5

Google

I spoke to Amy Reeves about taking on the management of my property that I rent out with my current agent, she answered all my questions and was a pleasure to speak too.

Cleve · 8 December 2022

★★★★★ 5/5

Google

I had a great experience with Maxwell DF today - he had great communication between myself and the landlord. Thank you.

Mia · 25 September 2024

★★★★★ 5/5

Google

We had an excellent experience with Philip James. Despite some complications during the referencing process, Maxwell assisted us by providing effective solutions.

Konstantinos · 26 August 2024

★★★★★ 5/5

Trustpilot

Definitely recommend

Definitely recommend, Grant provided excellent service, really knowledgeable and helped with all of my questions.

Elizabeth · 3 December 2024

★★★★★ 5/5

Trustpilot

Excellent service , reliable and efficient

Excellent service re letting my apartment inAlways attended to any problems and kept me informed Samantha Fone particularly efficient , helpful , patient and knowledgeable Highly recommend Philip James Dr Philip Wander

Philip · 5 February 2024

★★★★★ 1/5

Google

Last week they published house in Rightmove and I called emailed but no response then went there personally with Uber from Preston 33£ they told it’s booked and very bad customer service with rudeness.today again I saw again board to let then I went again there office same answer and behaviour my question is if it’s booked then why again and again putting signs to let to let to let .ridiculous ,,returned painfully twice in a week 🥲 ok it’s booked no problem it’s depends on luck but no positive response and attitude they didn’t ask for other properties they have o ask what I want didn’t take my details for other properties but no nothing just two words!!!! it’s booked and you can go !!!! I am sharing picture it’s taken today staff of other office Burton road is very nice but this office in town centre very unprofessional disrespectful they don’t want to see face of foreigners

Dua · 8 November 2022

★★★★★ 1/5

Google

You would think that after 2 years of pandemic agents would have their online business right, but no, that is not the case with Philip James. have tried to book viewings via Rightmove and haven't heard even a word back. no , sorry it's booked, no availability. Have tried even to contact via email which was given in comments section here by JPM. still no response. Poor, very very poor service. I'm actually surprised that single channel business survived this long.

Kristaps · 26 October 2022

★★★★★ 5/5

Trustpilot

Propery viewing with Lyn

Had an excellent property viewing with Lyn. She was on time, helpful and friendly.

Eve · 6 December 2024

★★★★★ 1/5

Trustpilot

The worst company I’ve ever dealt with

Philip James are by far the worst company I’ve dealt with in any industry. The complaints from a tenant’s perspective are endless, but to name but a few…Following a property inspection I gave a list of maintenance issues that needed to be fixed including urgent issues such as the boiler and oven not working. Photos and notes were taken by their agent from the Didsbury office and assurances were made re repairs. After several weeks I emailed their office and their ‘Lettings Coordinator’ chastised me for not detailing the issues in writing despite the face to face viewing insisting it was my fault. The threat of legal action finally got the ball rolling.Only recently they sent me an email informing me that my tenancy was ending three months early despite signing a 12 month contract! Clearly an admin error meant for another property but to date I have received no follow-up email, explanation, or apology and am inclined to report them to trading standards.This is a poorly managed company at all levels and the staff are unmotivated and simply don’t care. The fact they don’t even reply to reviews on Trust Pilot speaks volumes and as a tenant you will be treated like dirt. Avoid them at all costs!!

Simon · 27 September 2022

★★★★★ 1/5

Google

It has been very frustrating being stood up for an apartment viewing by Jemma this afternoon, especially after paying £10 for an Uber to get there. However, after reading all of the similar comments and flushes of one star ratings we now have a big insight into how the lettings team in manchester is failing. We have been coming in for viewing arrangements in person two or three already since their phone line and online platform is alway 'too busy'. They always have this unwelcoming attitude that makes you feel like you're 'begging' just to inquire more information about their flats, utter disregard for your feelings and stresses as a person in desperate need of a home. We understand the overwhelming capacity for their workload at the moment but we have tried to be calm and patient up until this point. But its not cool being told we have bad attitudes when we are ghosted at a viewing for being a few minutes late. We sent 2 emails prior to arriving apologising for being late but we will be there soon, only to find nobody there on arrival. Two calls to the agent with no response, got through to another team who said it was 'impossible' that we had a viewing booked at that time. We walked to the branch in person only to be told that it was all our fault, it didn't matter that we had emailed and that there was supposedly someone waiting for us... very different and convenient stories on both sides. Left feeling deflating and insulted for being upset with their service, made to feel as though we were being unreasonable for feeling frustrated. Jemma told us that it wouldn't 'help our case' if we had an attitude as they were the ones booking us in, so the thinly veiled threats didn't help. really stuck as to how anyone works with this company. She said she was 'human too', but there was nothing unreasonable about our complaints or frustrations. As two people who have worked in customer service for years, there is a point when you have to accept that your job is to provide a service and to admit when you have failed in that. I would never imagine blaming a customer for bringing up my mistake, defensive beyond measure. Not to mention that one of our viewing was cancelled 5 mins after their phone line closed at 5pm, leaving us confused and clueless as to how we could rearrange. Popped in one morning but were told to wait because they were having a meeting. Seriously want to know what they talked about because their performance does not reflect our experience and hundreds of reviews. At the end of the day, they are dealing with homes and people's lives, so a bit of flexibility and compassion wouldn't go amiss: Sincerely, another complaint about which your supervisor won't care :/

Thanapat · 9 September 2022

★★★★★ 1/5

Google

It is impossible to reach them through calls and emails so I went to the branch myself, the staff judged me for having tattoos and dyed hair (I could tell because she couldn't stop looking at them). Dispite being dressed smartly, having a guarantor, having a reference from a previous estate agent and myself having two full time occupations (which could clearly cover the cost of a 1 bed flat) The staff member told me that the properties on rightmove I was interested in were gone even though they had been put up that day (they are still up on the site and its been 7 days) then I asked if there are any other similar properties and she said no, she refused to take my details and I left. The whole time I was there the other staff were just talking, all those phone calls Being missed in the meantime!

Jen · 9 September 2022

★★★★★ 1/5

Google

Possibly the worst landlord or whatever they claim to be I’ve encountered. I’ve tried calling their line for 35 DAYS and am yet to receive a response, even at times when I’ve called the *instant* their lines opened. They NEVER respond to emails either and blame such astonishingly decrepit levels of customer service on being ‘busy’. Maybe it’s a long-shot but I truly wonder if the landlord has ever considered that they need to hire more employees since everyone is always ‘busy’… Letting a property with these lot is like trying to find snake oil. In addition, according to the other reviews from actual tenants with them, it seems the nightmare is only just beginning when you manage to get through their Hunger Games style letting process and get a place. 0/5 ⭐️ if I could. Don’t and wouldn’t recommend.

Nathan · 9 September 2022

★★★★★ 1/5

Google

Very unprofessional and rude letting agent. They only care about money but no competency to do their job. They can’t even fix simple mistakes in a tenancy contract after 10+ emails back and forth. The contract couldn’t get signed a day before start day of the contract. Completely unable communicate with their staff and not even a channel to complaint. If you go to their shop for a solution, the staff only tell you it is not their business and ask you to leave. No one would help you. It is the worse agent I have deal with.

Joy · 9 September 2022

★★★★★ 1/5

Google

it amazes me how this company even manages to let any properties??? they CANNOT be contacted EVER!!! i’ve never seen a company care so little about what essentially is the whole purpose of the company… to let properties. i’ve tried calling all day everyday for weeks to no one ever picking up. left voicemails, requested callbacks, viewing, requests, emails, put offers down on properties through their site and still to this day have never heard even a single hello or a reply. I have called for over a month all day everyday THEY DO NOT ANSWER and their call ring lasts forever!!! they feel like a fake company and even if u miraculously find a property through them, good luck ever contacting them during ur tenancy. i would be genuinely afraid of ever receiving my deposit back if i were u.

Salman · 9 September 2022

★★★★★ 1/5

Google

I have been calling this office for about a week, several times a day, leaving messages and emails and nobody has got back to me - are they all sat just listening to the phone ring??? It never says the line us busy, just keeps ringing. I have no idea why they are listing any properties on Rightmove if they have no intention of offering any viewings. We are really interested in one of their flats but they are clearly completely incompetent so will be looking elsewhere.

Georgie · 9 September 2022

★★★★★ 5/5

Google

I have Philip James Letting managed my BTL properties for some years and they are professional in the industry. The company is very experienced, efficient and has high execution capabilities. Lorraine, Jodie and Samantha of their Manchester Office are responsive and highly dependable.

Martin · 8 March 2023

★★★★★ 1/5

Trustpilot

Absolutely horrendous- avoid at al costs.

Absolutely horrendous. after calling repeatedly for 3 days, I gave up with the phone and decided I would try leaving work early in order to get to their Deansgate office (cannot go to any other office, apparently). Once I got there, I was only able to book in 2 viewings (that’s 2 viewings of the 12 available online as they hadn’t removed the adverts). For the first viewing, I was left waiting outside the property along side 12 other people (all there for a single group viewing) as the estate agent was 30 minutes late. When the estate agent finally did arrive, he didn’t know what building it was, what flat number it was, how to find the flat inside the building or literally anything about the property. The 30 minute delayed viewing resulted in me missing my next viewing appointment with a different (and far superior) letting agent, absolutely ridiculous- especially with the current market. The second viewing, again I had to book time off work in order to be able to attend. Less than 5 minutes before the scheduled viewing I received a phone call saying that the keys which the estate agent had would not work to get the property doors open but that she was returning to the office n order to collect more. another 5 minutes passed an I received another phone call saying that the viewing was not going to be possible as they did not have keys- but that I would be contacted and the viewing rescheduled. obviously, despite me following up multiple times, this is not happen. My experience with Philip James has been an absolute catastrophic waste of time from start to finish, I do not have a single good word to say about them and I suggest you avoid at all costs

Rowan · 5 September 2022

★★★★★ 5/5

Trustpilot

Great Service

Grant has made our experience with Philip James fantastic, we would highly recommend.

Jen · 3 December 2024

★★★★★ 1/5

Trustpilot

Philip James - Manchester Office

Came across Philip James when looking on Rightmove and saw they had lots of available properties so thought I’d show interest in one. Never again. Near enough all of their properties listed are unavailable (only found this out after going into the branch directly to arrange a viewing because no one and I mean no one answers the phone or replies to emails) I secured a viewing for one of their properties and a lady politely took my details and confirmed the viewing date and time and said she’d see me there. I didn’t receive any confirmation about the viewing which I thought was strange but I went with it as I’d booked in person. Big mistake. I arrived at the property in good time and was stood waiting. I gave it 15 minutes to allow for traffic etc and thought surely she will show up as she booked it with me in person. Nope - half an hour later still no one showed up (bear in mind I’d even tried numerous times to ring the office at the time but as usual no one answered) I gave up and made my way home but thought I’d call into the office on my way to see what had happened. The office was empty, numerous staff in and I thought why are they not answering the phones?!?! I was greeted by the same lady sitting at her desk! I explained what had happened and the defence from her came immediately! She said it was my fault as I’d got the date and time wrong. She had no interest in even trying to apologise and just kept saying the details are correct and have not been altered. Every question I asked was met with a defence. A simply sorry and what can we do to fix it would have been great! She asked me if I still wanted to view the property and I politely said no and just left the office. I can honestly say to anyone who is looking to use these agents in Manchester to think carefully before even starting a journey with them. If they are really that busy and can’t answer the phones or reply to emails then surely take the properties that have been sold/let off the websites so people aren’t wasting their time trying to get through. I feel extremely let down by these agents and will never look to use them again.

Kirk · 24 August 2022

★★★★★ 1/5

Trustpilot

We haven't even moved in yet.

We haven't even moved in yet, and I can say with certainty that this company is the worst lettings agency I've ever encountered. After paying a holding deposit and being given a move-in date that was way later than what was verbally agreed, my partner and I were not contacted about the sorting out of references and rent for almost two weeks, all the while I was calling and emailing with no reply. By this point, it was four days until we were supposed to move in. Obviously, checks weren't complete for us to move in by that date. I called and emailed frequently asking for updates, with no answer. No one even picks up the phones. Often, they don't even ring - just straight to voicemail during working hours. They outsource reference checking, which of course is making the whole process take longer. We were meant to move in almost a week ago. They are now supposedly having a communication problem with the reference company (LettingsHub). Although we've been assured by LettingsHub that we have both completed all we need to, and that it is up to Philip James now, Philip James say that our completed references aren't showing up on their computer, or something. They have suggested that we contact LettingsHub about this, even though this is clearly an issue that they need to sort themselves! Having completed everything on our end promptly, we have nothing to do with that issue! I'm appalled at how little help we have received throughout this whole process, let alone with a problem solely on their end. In multiple emails we have described to them just how urgent it is that we move in immediately. My partner has to commute over two hours to his job in Manchester, since we haven't been allowed into our house there yet. We are also having to pay a £120 cancellation fee for the installation of Wi-Fi at the property. We arranged the Wi-Fi to come on a day by which we presumed we'd have been living at the property for about a week. This didn't happen, as Philip James didn't start the process until almost two weeks after they said they would. Three weeks ago I hadn't heard of this company, and already I have had such a bad experience with them. I do not understand how they stay up and running. I'm sure that if they ever let us move in, I'll be writing another one of these in the future.

Adeline · 22 August 2022

★★★★★ 1/5

Trustpilot

IGNORE ALWAYS AND SKIP ON RIGHTMOVE SAVE UR TIME

it amazes me how this company even manages to let any properties??? they CANNOT be contacted EVER!!! i’ve never seen a company care so little about what essentially is the whole purpose of the company… to let properties. i’ve tried calling all day everyday for weeks to no one ever picking up. left voicemails, requested callbacks, viewing, requests, emails, put offers down on properties through their site and still to this day have never heard even a single hello or a reply. they feel like a fake company and even if u miraculously find a property through them, good luck ever contacting them during ur tenancy. i would be genuinely afraid of ever receiving my deposit back if i were u.

Salman · 18 August 2022