Every review we hold for the Manchester office, from every platform, shown as written. First names only.
★★★★★ 5/5
Trustpilotbrilliant viewing experience
I was provided a brilliant set of viewings conducted by Sean in the Didsbury office and had all my questions answered sincerely. Would recommend Philip James to everyone!
Alex · 30 November 2024
Agent replied · 22 December 2024
Dear AlexThank you so much for your kind words! We’re thrilled to hear that Sean provided such an excellent experience during your viewings at our Didsbury office. We always strive to deliver exceptional service and are delighted that all your questions were answered sincerely.Kind Regards: The Philip James Team
★★★★★ 5/5
TrustpilotMaria was really helpful during our…
Maria was really helpful during our viewing. Would recommend highly!
Lauren · 30 January 2023
Agent replied · 6 July 2023
Thank you for your 5 star review!
★★★★★ 5/5
TrustpilotMatt was very helpful and knowledgeable…
Matt was very helpful and knowledgeable of the area. Thanks
Ahmed · 14 January 2023
Agent replied · 6 July 2023
Thank you for your 5 star review!
★★★★★ 5/5
TrustpilotI am doing business with Philip James…
I am doing business with Philip James for last 15 years.I have come across different staff from PJ. I would like to say for last 3 years Ms Jodie Rosenbloom has taken as a managerial role for my properties.I am very pleased with the professional approach of Jodie. She is very polite and efficient in her work.
Sus · 16 February 2023
Agent replied · 6 July 2023
Thank you for your 5 star review. We will share your comments with Jodie.
★★★★★ 1/5
TrustpilotA deeply unprofessional experience
A deeply unprofessional experience, wouldn’t recommend!
Summer · 5 August 2025
Agent replied · 26 September 2025
Dear Summer
Thank you for your detailed feedback. We regret to hear about your disappointing experience and take your concerns very seriously.
Regarding your specific points, we are reviewing the situation internally to address any communication or procedural issues. We appreciate you bringing this to our attention
Kind Regards: The Philip James Team
★★★★★ 1/5
GoogleWont answer calls or emails no matter what. They will probably reply with something like "sorry this isnt the service we try to deliver" while they got 1 person answering calls
Repania · 25 September 2024
Agent replied · 25 October 2024
Dear Repania
We apologize for the frustration you've experienced, and we truly appreciate your feedback. Please reach out to us directly at marketing@philipjames.co.uk
Kind Regards: The Philip James Team
★★★★★ 5/5
TrustpilotThe tobacco factory Apartment Viewing With Philip James By Lyn…
I viewed The tobacco factory apartment with Philip James today. Lyn, who facilitated the viewing was friendly and welcoming, it made it a great experience overall.
Fawaz · 5 December 2024
Agent replied · 22 December 2024
Dear FawazThank you for sharing your experience! We’re delighted to hear that Lyn made your viewing at The Tobacco Factory apartment such a positive and welcoming one. Providing a friendly and professional service is what we strive for, and it’s wonderful to know Lyn helped make your visit memorable.We’ll be sure to pass on your kind words to Lyn. If there’s anything else we can assist you with, please don’t hesitate to reach out.Kind Regards: The Philip James Team
★★★★★ 5/5
GoogleI had an outstanding experience with the agency, and I want to extend my deepest gratitude to Karolina and Maxwell for their exceptional support in helping me secure an offer.
Mohamed · 25 September 2024
Agent replied · 25 October 2024
Dear Mohamed
Thank you so much for your kind words and for sharing your positive experience with us! We’re thrilled to hear that Karolina and Maxwell were able to provide you with exceptional support and help you secure your offer. Your feedback means a lot to us
Kind Regards: The Philip James Team
★★★★★ 5/5
GoogleHad a great experience with Philip James. Johnny in particular has been really quick getting back to us and helped us out with viewing a property virtually
Kieran · 9 November 2024
Agent replied · 9 December 2024
Dear Kieran
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Philip James. Johnny always strives to provide quick and helpful service, and we’re glad he could assist you with the virtual property viewing. If there’s anything else we can help you with, please don’t hesitate to reach out!
Kind Regards: The Philip James Team
★★★★★ 1/5
GoogleHad arranged a viewing with this agency. After placing an offer, the agency failed to inform me that the landlord decided to go with another offer. Only after I explicitly contacted them did they informed me of this. This time wasted could have been spent securing a different property for myself. Now I find that the property is still on the market with a further reduction in the price. Highly dissapointing experience.
Crefeda · 6 July 2020
Agent replied · 6 July 2023
HI Crefeda, Thank you for your review. We are sorry to hear that you were not updated about the change in property status. As we cannot immediately link your screen-name with a client record, please can you provide specific details to feedback@philipjames.co.uk including which property you were interested in and which staff you dealt with, so we can look into this further for you. Thank you.
★★★★★ 5/5
GoogleVery engaging, professional and helpful. Karolina always responded quickly to any enquiries and provided updates throughout the process of applying to rent the property.
Ngoni · 16 December 2024
Agent replied · 23 December 2024
Dear Ngoni
Thank you for your lovely feedback! We're thrilled to hear that Karolina provided such professional and helpful service throughout your rental application process. We'll be sure to share your kind words with her!
Kind Regards: The Philip James Team
★★★★★ 5/5
GoogleWe went into the office today just to confirm we had gotten a property, Max and James were incredibly helpful explaining everything to us as first time renters to help secure the property
Mia · 27 July 2024
Agent replied · 25 October 2024
Dear Mia
Thank you for your kind words! We're delighted to hear that Max and James were able to assist you effectively. Helping first-time renters navigate the process is something we take pride in. If you have any more questions or need further assistance, please don't hesitate to reach out.
Kind Regards: The Philip James Team
★★★★★ 5/5
TrustpilotViewing of flat
Maria was very friendly, helpful and accommodating.
Jacob · 27 January 2023
Agent replied · 6 July 2023
Thank you for your 5 star review!
★★★★★ 5/5
TrustpilotService level from first visit right…
Service level from first visit right through the sale process was first class from Lisa. We didn't realise just how much difference choosing the right Estate Agent could make - information through the process was very good, highly recommended
Michal · 6 March 2024
Agent replied · 21 March 2024
Dear MichalThank you for taking the time to share your experience with us. We truly appreciate your 5-star rating and positive review.Regards,The Philip James Team
★★★★★ 1/5
GoogleTenants and Landlords beware**
No one answers the phone for lettings, ever. And the agency rarely replies to emails, unless there's an interest for them to sell a property.
Daniel · 26 August 2024
Agent replied · 25 October 2024
Dear Daniel
We apologize for the frustration you experienced. Our lines can get really busy at times. Please email us at marketing@philipjames.co.uk with your name, phone number, and email address and our lettings manager will get back to you as soon as possible.
Kind Regards: The Philip James Team
★★★★★ 1/5
TrustpilotDO NOT USE
Customer service terrible they dont answer phone or respond to emails. Property is dirty no access to electric meter on moving in day, said theyll come sometime. Apparently tenants arent allowed access, legally i think they are. WOULD NOT RECOMMEND THEM
Amanda · 14 September 2022
★★★★★ 1/5
GoogleAfter two weeks of phone calls and emails and visiting the shop had no call back off any sort regarding viewings of property's looks might not ever get to see a property they are marketing by the time they ring me back we be probably living on the moon. POOR
Matt · 7 May 2023
Agent replied · 6 July 2023
Sorry to hear that you are having difficulty reaching the Manchester office. Their phone lines can get busy, but you can email: marketing@philipjames.co.uk with your contact details and we will pass them onto the Lettings Manager, and ask them to get in touch with you.
★★★★★ 1/5
GoogleThey simply do not answer the phone when you call about trying to view a property. Simply cannot speak to anyone that will provide me with any information. Completely Useless.
Shane · 27 July 2024
Agent replied · 25 October 2024
Dear Shane
We apologize for the difficulty you've experienced in reaching us and obtaining information about viewing properties. Your feedback is important, and we strive to provide the best communication and assistance. Please email us directly at marketing@philipjames.co.uk so we can address your concerns promptly and assist you effectively.
Kind Regards: The Philip James Team
★★★★★ 1/5
GoogleI have never come across such an uncontactable lettings agency. They do not pick up calls, answer emails or return voice messages nor requests from their site. I have tried at various times over the course of a week. I've no idea how they are still in business or let any property without engaging with prospects tenants.
Lee · 10 August 2022
Agent replied · 6 July 2023
I am sorry to hear you are experiencing difficulty contacting our lettings team. We are currently receiving approximately 2400 phone calls and email requests everyday, and as such we are unfortunately unable to respond to everybody. All of our new properties are being let within 2 days, and in addition 65% of our current tenants, which is approximately 6000, are extending their tenancies to stay, which is contributing to the shortage of new properties becoming available. Please visit our website to view our available properties Search Results | Philip James.
★★★★★ 5/5
FacebookLife will surely teach you lesson before you will experience the good part of it, I had a bad experience falling from one scammer to another until I read up a review about MRS Morris Bertha I was still in doubt but kept seeing many testimony's of her good works so I was convinced and decided to give it a try and I gave in my last shot and invested $1,000 for a start, she really played her own part of the deal as she promised me, now I have gotten my second withdrawal of $13,000 without paying for any charges fee unlike other account manager. If you are searching for an honest and trustworthy account manager search no more and add up MRS Morris Bertha who taught me all I needed to know, thank you ma and may you have strength to continue to help others like you did for me. You can reach Her via,Email:MorrisBertha45@gmail.comWhatsApp+1 {747} 203-7724
Faith · 18 June 2023
★★★★★ 1/5
GoogleAbsolutely the most useless letting agent I’ve ever had to deal with. I was told by whoever gave us the keys that parking was free in my block of flats and have now received £120 of parking tickets. Cannot get through to anyone in the office because all 15 or so of the people in the office are too busy to answer the phone. Was mislead to ensure we took the flat.
Once getting through to Lorraine we said that I made up the entire situation and it’s not their problem. I haven’t asked to be paid back just simply asked for assistance with sorting out a parking which they apparently can’t help with.
They are super cocky for a company with over 300 1 star reviews which is a shame as we wanted to buy a flat out right in 6 months time but have lost any faith as this company can’t answer a phone let alone be trusted with a large sim of money. Proper useless.
Aiden · 6 June 2023
★★★★★ 5/5
TrustpilotWish I could do more than 5*
Wish I could do more than 5*, I have worked with sooo many companies, The best one I've ever come across, Its been over two years, a great PJ family to work with ! Love you all.
AZA · 25 January 2024
Agent replied · 21 March 2024
Dear AZA Energy SolutionsThank you for taking the time and effort to rate and review our service. We are glad to have a company by our side who can assist whenever needed.Regards, The Philip James Team
★★★★★ 1/5
GoogleDont bother to call them. Been trying get in touch with the agency oast 3 weeks with 15 phone calls everyday for a property they advertise. I emailed them also 4 times expressing my interest for a call back but that was it. They don't reply neither they pick up their phone calls!!!
Seb · 9 October 2022
Agent replied · 6 July 2023
Sorry to see that you have left a 1 star review after struggling to speak to someone in our Lettings office in Manchester, and apologies if you feel that our service has fallen short of your expectations.
We have seen an unprecedented level of enquiries in recent months, with the team receiving over 2000 phone and email enquiries from Rightmove alone, this has proved a challenge for the staff to keep up to date and contact people back.
We have been trying to address by recruiting more staff and utilising other department staff to lend a hand and help deal with enquiries that are coming in.
In addition to this, we are seeing over 65% of our current tenants (approx. 6000) extending their tenancies and choosing to stay in the properties, which is contributing to the shortage of properties available to let.
★★★★★ 1/5
GoogleHad to leave in the middle of work to view a flat and the agent didn’t even show up. I left after waiting for 20min… very unprofessional
Egle · 27 July 2024
Agent replied · 25 October 2024
Dear Egle
We sincerely apologize for the inconvenience you experienced . This is not reflective of the professional service we strive to provide.
Please email us at marketing@philipjames.co.uk so we can address this matter promptly.
Kind Regards: The Philip James Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
