Trusted Agent profile
★★★★★
171 reviews across 2 platforms
Housing Group, 7th Floor Trafford House, Chester Road, Manchester M32 0RS
Mosscare St Vincents's Manchester office at Housing Group is rated 2.3 out of 5 across 171 reviews on two platforms, including 151 Google reviews rated 2.3. Checked 9 October 2026.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
1/5
GoogleHorrendous company to deal with. Don't purchase a property that is managed my them. Absolutely awful customer service, total Mickey Mouse company
Good afternoon, Emma Thank you for your Google review. I am sorry to hear you are not happy with our service. So we can investigate your concerns, please email your contact information and the details of your complaint to complaints@msvhousing.co.uk. Kind regards Jo
1/5
GoogleYour reviews say it all. Just like your workers dangerous driving whilst getting on a slip road, NU24 YFP!
Good afternoon, Mr Tron Thank you for your google review reporting dangerous driving on a slip road. Your comments have been reported to our property service area manager to feedback to the drive involved with aim that this will not happen again. If you would like to discuss this further, please contact complaints@msvhousing.co.uk. Kind regards Jo
1/5
TrustpilotUncaring profit before tenants
Despite 2 insulation surveys 1st in February 2022 with another full survey later in year both results showed cavity wall insulation was inadequate, as was the loft. Despite being advised the loft would be insulated months ago nothing has been done. I was told yet another check would be done on cavity walls, in November, again nothing done. It is obvious they are not intending to rectify the issues. I am a 69-year-old, with severe lung issue and other chronic health conditions, who like many others cannot afford to heat my home. They do not care and are for whatever reason not ensuring that small bungalow is properly insulated.
5/5
GoogleAll the members from the msv including managers, wellbeing welfare members are very pleasant and take pride in what they do, they are very helpful, give a listening ear always, guide residents on the right path making the residents feel at ease, I don’t know how to thank them enough , keep up the good work 😃 …
1/5
GoogleVery bad housing association you wait forever for a repair and when the repair man turns up they usually don't have the right things for repair so you are then waiting longer again for the repair.They don't care about anti social behaviour and pretend to be sorting it but really do nothing and allow their tenants to have to put up/deal with it themselves.Even though we pay a service charge fences are broken and they allow other tenants to fly tip and litter the shared areas Would give zero rating if I could.
1/5
GoogleOne star because it was the lowest option. Moss care are the lowest of the low when it come to repairs. I was told by my housing officer back in 2020 to remove asbestos in my car boot which I refused.. Then I had a problem with electrics all cut off friday 8th April 2022 which I reported as a emergency... the lady i spoke to said "someone would come Thursday 14th.. I replied " I can't cant go almost a week without electric I have children with disabilities and she said "well if you have not electric we will send someone within 24 hours.. its good Friday 15th April still no one as been and I've had to pay for a private electrician so we can celebrate Easter as a family. Absolutely shocking I know but you should try living here i could go on and on
5/5
GoogleHave been with MSV for years and can honestly say the staff for the most part have been excellent. Only one issue with a former neighbourhood officer who for some reason was not helpful, I understand they cannot always do things you want but people skills allow you to explain why in a manner that still makes the tenant feel their views are important, this person lacked these skills. However they have moved on and calm was restored! They keep up with repairs, the workmen are very friendly and always clean up after themselves.
1/5
GoogleConstantly fobbed off by the repairs team. Nothing ever gets fixed or updated. You pay 2023 rent prices on a property still stuck in the 1970s. Absolutely abysmal company and now they want to merge with another company YET AGAIN. They need to stop taking on more properties than they can handle and actually deal with, update and correctly manage the tens of thousands they already do.
1/5
GoogleWords fail me at the arrogance of this company
Hi, Thank you for contacting us. In order for me to help you further please can you send the full details to complaints@msvhousing.co.uk
1/5
Googlei am writing a review to warn people. about when you get a repair done. not only do you have to wait for over a month. to have your repair done . but the repair man/woman. will report you to the social people if something is wrong in the house.. did not expect that
Dear Ayuma, if you can ring our Head of Customer Services on 0161 232 5666 they will be able to discuss this matter with you
1/5
GoogleThis is the WORST housing association in the entire world. They NEVER answer their phone and no matter what you’re calling them about they’ll leave you on hold for an unnecessary amount of time. Their website is disgusting and when you make complaints they handle it in the most unprofessional way I’ve ever seen. They need to be shut down! The contact us section on their website is the most unnecessarily complicated thing EVER!
1/5
GoogleAbsolutely worst place ever they have no care for the vulnerable tenant or there tenants in general they don’t even deserve a star they always lie and say they are gunna do this and that and they don’t they have made my mental health and anxiety issues go through the roof so many times they have made me lose all my will and this is honestly how I feel customer service is awful the people awful liars and rude and unprofessional
1/5
GoogleIneptitude at it's best! Lack of communication between the members of staff. Four people from msv sent me the same document within a day. They do not pass information across, I also had to explain the same situation to four different members of staff, when one of them could have easily typed the notes and updated it on the system. It was a very frustrating experience, repeating the same information over and over again!! They also scheduled an engineer to come to my place without prior notification or confirmation that I'd be home or not. Although, their properties are lovely, the customer service department needs to improve! Sometimes when you ring the office, they just hang up on you. They lack empathy!!
1/5
GoogleThe worst housing association. I waited for the repair appointment for months and few days before the day x I got the message that my appointment is changed to day y, without letting me know! While I already took the day off from work for to stay at home, for a repairing appointment. On the day x they came, made a few pictures and said that they do not have time to repair it now and the appointment should be rearranged for the next time. So I lost the whole day waiting for them, while I should be at work, they even did not came in arranged hours 8am - 1pm and did not let me know or they will come at all. Feels that they are too lazy to do something. I lost my work day because of this. Unprofessional, disappointing service. The job is still not done.
1/5
TrustpilotHorrible housing
Been without heating since Saturday now Monday no one turned up for my appointment. I have a vunrable here and they don’t even care. Horrible
Good Afternoon, Thank you for posting a review and we're sorry to hear your experience was not up to our usual standards. We would like the opportunity to talk and investigate your feedback further. If you are happy for us to do this please email me direct @ michelle.jackson@msvhousing.co.ukThank you.
1/5
TrustpilotHorrible housing
Been without heating since Saturday now Monday no one turned up for my appointment. I have a vunrable here and they don’t even care. Horrible
Good Afternoon, Thank you for posting a review and we're sorry to hear your experience was not up to our usual standards. We would like the opportunity to talk and investigate your feedback further. If you are happy for us to do this please email me direct @ michelle.jackson@msvhousing.co.uk Thank you.
1/5
GoogleI wish if I could give them no star. Very poor service - we are trying to contact them for nearly a year to update our rental property's correspondence address and service charges statement which can be sent to us. We have called them more than 10 times in last 12 month for a quarterly statement and we are told every time that Finance team will contact us but never had a call from them. Poor poor customer service.
1/5
TrustpilotDont apply for a job here! I applied for a job with this company…
I applied for a job with this company and I had my personal data seriously breached by this company, the ICO ruled in my favour. Whilst the complaint was live they demanded I attend an interview for a job with them. I was treated appallingly, I made a second complaint which is below and they fully upheld it. However, they refuse to discuss the content and have become arrogant. The ICO state I should take legal action. I want every who applies for a job here to know that they could be wasting their time.
5/5
GoogleBig thanks to Donna who got me sorted out when I left my keys in my door and they were taken. Even though my fault MSV helped me get problem solved quickly. Very much appreciated.
1/5
TrustpilotWorst company to have managing the…
Worst company to have managing the property.
Good Afternoon, Thank you for posting a review and we're sorry to hear your experience was not up to our usual standards. We would like the opportunity to discuss this with you and investigate your feedback further. If you are happy for us to do this please email us on complaints@msvhousing.co.uk
1/5
GoogleAbsolutely shocking landlords. They don’t act upon any repair you have reported, they don’t even have the decency to reply to emails or messages to them directly. I have complained regarding mould and damp in my NEW build for 2/3 years now and finally got a solicitor involved regarding this. I would not use them again one bit!
2/5
GoogleCharge for services that dont get carried out never!! Gardening 4 times a year should be twice a week in summer and 1 in 3 in winter and the communal cleaning hasn't been done for nearly 3 months 1st raised the complaint in December 2018, still hasn't been cleaned its an embarrassment to bring friends and family through the area is disgusting and stinks its filthy. When the issues are raised your made to feel like a lier comments such as " well im sure it has been done". Treated like rubbish. Juat because its social housing doesn't mean we are all idiot's and lay abouts thats how your treated in my opinion.
2/5
GoogleCharge for services that dont get carried out never!! Gardening 4 times a year should be twice a week in summer and 1 in 3 in winter and the communal cleaning hasn't been done for nearly 3 months 1st raised the complaint in December 2018, still hasn't been cleaned its an embarrassment to bring friends and family through the area is disgusting and stinks its filthy. When the issues are raised your made to feel like a lier comments such as " well im sure it has been done". Treated like rubbish. Juat because its social housing doesn't mean we are all idiot's and lay abouts thats how your treated in my opinion.
1/5
GoogleI write this post to advise people who are purchasing a property which is next to a Mosscare associations property ,if for any reason their property affect yours they will not repair it. I own my own property which backs onto a mosscare associations property the fence between the two properties collapsed I contacted mosscare this was 27th may 2018. I've had two dates for the repair work to take place which have been and gone no repair work has been done contacted them again they now say it will be the 5th of December before they repair this fence, quite shocking the way they perform, I have read Facebook reviews, they treat their tenants very badly they even tell their tenants Lies, I feel this company needs investigating. They are not a reputable company , just fob people off, Please take your star rating down no need to rate rubbish
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Mosscare St Vincents's Manchester office has 171 reviews across two platforms: 151 on Google, 20 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Mosscare St Vincents is rated 2.3 out of 5 across all 171 reviews, and 2.3 out of 5 on Google from 151 reviews, checked 9 October 2026.
Mosscare St Vincents, Housing Group, 7th Floor Trafford House, Chester Road, Manchester M32 0RS.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.