Mosscare St Vincents Manchester reviews

★★★★★ 1/5

Google

I've been waiting for a appointment for almost a month for a repair to be done on the 20th of December all day ive been waiting for the engineer to attend all day waiting no sign of any call the office about 2pm and was advised that the …

Dj · 16 April 2025

★★★★★ 5/5

Trustpilot

I started renting a property with them…

I started renting a property with them in September 2020 and it went very smoothly. Very clear and easy action on getting things sorted moving in. Website is easy to navigate, book repairs online, message online, email your housing officer, its all good. The repair guys are all nice too and do a good job. So far so good. Property is nice, needed superficial work, no carpets but now iv made it my own and i love it. I feel secure in my new home and as long as i pay my rent i cant imagine anything going wrong. Looking forward to being a tenant for many years.

Carl · 4 December 2020

★★★★★ 5/5

Google

I don’t usually write reviews good/ bad but on this occasion I felt the urge to. I have struggled for the last 2 years to have my complaints regarding services/ repairs rendered by MSV which left my home in not the same condition their workers found it in. I had no response to letters, phone calls or even visits to one of their offices. I wrote a letter of complaint and soon received a letter of acknowledgment. Then a lady called Jennifer Robertson called me to follow up and went through my complaint again over the phone. She promised to call back after investigating the matters and call back she did on several occasions to either say she hasn’t forgotten me or to simply tell me which part of my complaint is being dealt with by whom. I found her to be empathetic, kind and easy to talk to and very professional. I just wish this was the 1st person I spoke to for all the two years I have been asking for help with repairs and dealing with complaints. Thank you Jennifer for being so efficient, a lesson you can teach your other colleagues. Although I am still waiting on the other part of my complaint to be dealt with I still wanted to write this review just so I could give credit where it’s due to Ms Jennifer. Thank you again.

Dawn · 23 June 2019

★★★★★ 1/5

Trustpilot

Stay well clear of this housing group…

Stay well clear of this housing group they don’t care about there tenants what so ever you can never get hold of them and forever chasing things up that still don’t get resolved. They give you like a 3/4

Mark · 27 January 2026

★★★★★ 1/5

Google

I asked the housing official a very simple question rather than answer it she decided to accuse me of swearing and shouting at her neither of which happened she became rude a decided to cut the call another company they lacks any kind of accountability

Tristan · 13 November 2024

★★★★★ 5/5

Google

Amazing company had no issues really other then when my boiler packed in they said couldn’t come out even though I have kids and that are disabled I was told I had wait but no other issues other then that

Abbie · 12 January 2025

★★★★★ 1/5

Google

Mosscare have left my bedroom with mould now I have developed asthma. Thank you for the false promises of fixing the mould. It's too late now. Mosscare are a disgrace. Will mosscare turn up tomorrow or will they lie again and make me suffer with more mould?

Khayr · 27 July 2024

★★★★★ 1/5

Google

Every one in my cul-de-sac got new kitchens except me and my disabled neighbor 3 years ago still waiting promised us they’d be done by Christmas 3 years ago How in the world did this housing association get an Award for best housing beggars belief

Brian · 27 July 2024

★★★★★ 1/5

Google

This place gives Slum Landlords a bad name. My Housing officer (Julie Vernon) Most inept person ive ever met, doesn't care at all. Im not sure what she opened to get the job... Clue...It wasn't her mind..... 4 months without heating, ended up under the Doctor as it destroyed me Mentally. Leaks all over the place. Kitchen that fell to bits. HORRIBLE HORRIBLE Association. No one should have to exist like this. Ill not call it living as it wasn't. Now in my later years, im living at my sons place, again, due to the inept Julie Vernon. (long story)

Ken · 22 June 2020

★★★★★ 1/5

Google

We have been with st vincent house 22 years they have done very little to the houses put new doors and windows they where put in by cow boys we still have a old fashioned boiler witch is rubbish the fencing is poor they was going to fit a new kitchen but we did it are self don't have good internet 500 month you work that out what do you do with the money st vincent you are a bad house company can't wait move dead end rent money my a opinion is buy a house don't waste your money with this company

Gtop_HYPER · 22 June 2020

★★★★★ 1/5

Google

Waiting for a step orderd by lancs County Council. She's 92 verry frail and really struggles to get in and out of the house waited for 3 months and keep getting excuses they say they will ring back and never do I hope after this I never have any reason to deal with them again. After receiving an email from costomer service and some verry prompt and curtious calls the step finally arrived. The guys that came to assemble it were polite, profesional and very efficient. They left leaving nothing to clean.

Jim · 22 June 2020

★★★★★ 1/5

Google

Despite consistently reaching out with repair requests, there has been a lack of response for a week. It raises concerns about how such matters are prioritized. It's frustrating to imagine the consequences if rent payments were treated with the same indifference. Tenants strive to meet payment deadlines, but the same urgency doesn't seem to be applied to property maintenance. The recent increase in rent prices feels unjustified, especially considering the conditions in which we are expected to live, reminiscent of the 90s.

Kamila · 22 February 2024

★★★★★ 1/5

Google

Worst housing association I had an experience . Very bad service, not helpful.

Syed · 26 June 2025

★★★★★ 1/5

Google

AVOID AVOID AVOID. We have been waiting 11.5months, for a toilet handle to be installed for my physically disabled brother. They have come to 2/5 appointments and each time said measurements need to be taken and equipment ordered. The other 3 times they have never arrived. It's been a whole year. What is wrong with them? Will Mosscare take the blame if my brother falls and breaks his bones? Don't get me started on the disgusting attitude their receptionists have. Absolutely appalling housing association, only care about money. Never witnessed such unprofessionalism in all my life, they need shutting down.

K · 25 October 2023

★★★★★ 1/5

Google

My kitchen was last done in 1996

Jackie · 26 July 2025

★★★★★ 1/5

Google

Trying to get hold of them or receiving a call back is like trying to get an answer from God and their repair men turn up days early and leaving you a voicemail complaint you not in and they'll have to come by a scheduled time turn up early again (when you've already told them no one will be in) then tell you look it up on the Internet when you phone and ask them to return

Ian · 25 October 2023

★★★★★ 1/5

Google

Absolute shambles when it comes to repairs one job turns into multiple call outs. Having to use a massive amount of annual leave from work just to fix a simple issues as they won't come weekends. When they do turn up they can't do it there and then and have to return meaning more time off work. When they do fix it it's usually less than a week before there is another problem caused by them fixing the first issue meaning more time off work. At my wits end and now having to take unpaid time off work for repairs and struggling to pay the rent due to taking time off work.

Lewis · 22 June 2023

★★★★★ 1/5

Google

The most atrocious service in this world. They lie, they don’t do their job right ( I have been sat in cold for 4 days now and you guys promised you will come and fix it, AND YOU NEVER CAME NOR HAVE ANNOUNCED US THAT YOURE NOT COMING / TOOK TIME OFF WORK FOR WHAT?! ) the customer service is absolutely useless with agents that are rude, especially when they know they are in the wrong. Is it fair for a baby to be sat in the cold because YOU can’t do your job right?. I would give you 0/5 if I could. Stay away from these thieves.

D · 22 June 2023

★★★★★ 1/5

Google

DO NOT ACCEPT A PROPERTY FROM MSV! I’ve had about 5 different people call about the disrepairs in my property after work was carried out and the workmen had to rearrange as they couldn’t fix the disrepairs. my house is unfit to live in and has had an impact on my children’s health and they don’t care as long as there rents paid. I’ve had a hole in my roof and loose floorboards for months.I could go on but if you accept a property from these they will neglect you.

Cee · 22 June 2023

★★★★★ 1/5

Google

I honestly don’t know where to start with MSV. They will be on your case if you don’t pay your rent but they will neglect you in an unfit to live property. The house has a roof leakage in one of the bedrooms, reported it over a year ago and nothing has been done. There’s other issues I’ve reported and till today nothing has been done. MSV has caused me a great deal of pain and anxiety, the house is in such a state I can’t begin to explain how much it has affected my mental health. They send out people to repair who come in and do nothing, some even show up without telling you and leave without doing anything. I can’t even get a new council property because they say I have one already. I keep bidding and hoping I’ll get to move on to a new property and away from MSV. Disgusting place with staff that lie and do nothing to help you at all.

Zan · 22 June 2023

★★★★★ 1/5

Trustpilot

This company has no clue how to deal…

This company has no clue how to deal with people and there tenants. They replaced a perfectly good front door with a new one and ever since in last 2 years the door handle keeps falling off, Rather than replace the handle they keep repairing 8 times its been repaired, now leaving my disabled mum having to walk through an a dirty alley way to enter house from the back garden. They are telling us we have to wait 2 months as its not an emergency before some one can come out! Leaving a 80 year old disabled women using a back door! Lets hope nobody treats their mums like this!

Nagina · 16 June 2023

★★★★★ 1/5

Google

I used to work at MSV a few years ago. However they still have not changed their attitudes towards housing. Social housing has been reported on itv for the past year and we still see reviews like this. This is sad, appalling and shocking to read. No human being should have to live in this way. The owner of this company should be ashamed of themselves and I don't know how they can sleep at night.

Michelle · 25 September 2023

★★★★★ 5/5

Google

Caring, empathetic employer. If you are looking for a career in housing, strongly recommend applying with MSV who have strong values and care about customers as well as excellent benefits

Sarah · 27 June 2024

★★★★★ 1/5

Trustpilot

Awful customer care

Awful customer care. Apart from 1 person I find great on their team. That persons been invaluable help and he deserves 5 stars..Used be really nice once MSV really liked them years back, I dont feelthat way now & feel any freindly community spirit with them lost and find them very untrustworthy & record everything with them now as they totally lie over a lot of things & try making threats..Ive been told by workers & council to take them ombudsman in oast repeatedly but due to poor health refrained. Lived with Damp for years which they refused to fix they haven't still give me a compensation form for all my damaged belongings from their damp & mould. Had to take time off work in the past from being sick from the damp in my room and on prescription head tonics for Fungus thats developed on my head through ityet have just recently had the nerve to say I owe them rent arrears even though they collect from my UC. Also I seem to be the only person in the past on my estate thats ever had a house visit. I was lied to and told tgey do them every 3 years not true never had one 7years since except during covid restrictions one of them had tried to turn up at my door unannounced and left a message through door to say which I saw on returning home. Im not sure they should even been recieving rent whilst I was living with black mould & heavy damp to the point of flooded ceiling. Sure they're rent payments aren't allowed for houses in that condition. So would think its likely they owe back thousands to HB and me in just rent not even compensation. Yet they have the nerve to try harass someone they know is not well and a vulnerable personRepair men never turn up when should & instead have previoysly try turn up on a day I told them ( the next day i was at work but would be fine rsst of week)when your out or just turn up on the spot when they feel like it in the hopes your in. I've had them send about 6/7 of their own surveyors, I recently had 1 poor surveyor of theres knock on my door over fiixing missing roof tiles which I told him they came out the year before and said theyd fixed them & I was expecting a different repair. We talked about the damp condensation problem thats mainly left to my room but he wanted to put a some sort of exteactor elsewhere in the house as a idea of course it would cost me fuel money. Woke up recently night before Gp appointment throwing up on a bad weather night. I cant have them just keep turning up when they want asim already ill. Have a damaged spine and other illnesses MSVuse be good 10years ago but awful past 6 years. They constantly lie over repair dates etc.. (their decorator man was really nice though & 1 surveyor I think maybe their first one was more thorough on his job & also quite caring and asked a lady to cgeck on my welfare when he left as i re ieved a call)who come to recover half assed repair they had some contractors come out to do. Think the contractors ripping msv off. A surveyor come out said that wasnt right what they'd done and would get on it. To many surveyors out now & it sends my PTSD through the roof with anxiety of them turning up & being round people on spot as I'm not well & on medication for trauma and obviously back Injuries. And I don't leave my house & my ptsd flares up at strangers at my door or in my house. Was suppose rest years ago never happened due to bad neighboughs ( as others have said this is anotherarea they fail you. Constantly had stuff tipped my garden fly tipping door booted and dented and their staff then treat the rest of the neighboughood as in the wrong when we finally get sick of it and deal with it oursrlves. They also breach protocol on information. Dont take things down. I COULD NAME NAMES OF THE STAFF TGAT DO THIS but wont... looking at the New reviews since this was posted a while back I can see others with the exact same complaints in reviews.. All I cam think is it must be a staffing issue. I think they've employed a few baddens going back about 6/7years ago and its gone downhill from there :/ ALSO HIDE YALOT OF NEGATIVE GOOGLE REVIEWS!!! JUST NOTICED!!!

Fifi · 11 March 2023