Mosscare St Vincents reviews

★★★★★ 5/5

Google

My mum had recently moved into Khubsurat House. I cant tell how anxious I was as this was such a life change from living in a 2 bed terraced.I cannot praise Salma Chaudri the co ordinator and warden at Khubsurat House enough. She made the move so easy along with Jane Wilding. Salma made my mum feel like she'd come home after a long time. She knows all people at Khubsurat House by name and her ability to understand all their individual needs is exemplary. She truly is a credit to MSV Housing. My mum loves it and her life has changed so much since moving giving her a new lease on life. Thank you so so much Salma and Jane for all your help and assistance during this difficult move. I will always appreciate it. Thank you.

Tasnim · 16 January 2026

★★★★★ 1/5

Google

They Use theirFunding to BUY ASBI'S from the court despite. Just for personal vendettas!! Rather than spending all that money on fixing properties. They spend it against anyone who wants to complain/claim Same complaints as all others.. sad They were great a decade ago I really liked them Now since abput 6years ago all downhill there's only about 1 honest staff member there left. As others stated repairmen turn up when feel like it no arranged appointment then do nothing. Even on days you say you will be at work then do t turn up on actual appointments. Had about 6/7 surveyors past 2 years come my house. Going round in circles and I'm physically unwell and mentally.. some very dishonest staff work there Now. Don't deal with horrific neighboughs despite street Complaints and TRY to threaten you instead. was advised by council sector and support workers to take ombudsman.. poor health from damp and mold for the past 10 YEARS!!!! and damaged Petsonal items/property. use prescription tonics for Fungus developed on head past few years from condensation damp in room etc. I developed SEPSIS. Summer it's fine but winter it will make u ill,vomit and weezy, unable to breathe.. I've had so much stuff ruined in bedroom from damp all over the walls and all electrics and other belongings in downstairs cupboard destroyed by mold. Winters are so. Ad you wake up with my phones piss wet through ( destroying them) duvets sticky and fuzzy. They had to be washed machine rather much it broke & then I was stuck without a washer for a year so had to do by hand in bath. Which has destroyed my back & mobility. I would wake up that ill from the damp I couldn't get to work I was so Ill, I've lost everything. Through it There are the odd good honest members of staff that I like amd think are great employees, others are down right nasty liars and why I record their calls. Due to my debilitating health will be seeking support worker to put a stop to nonsense of just turning up when waNt and unfinished jobs, threats etc . I'm not well. Damaged spine and ptsd & social anxiety making ne more poorly. .. they hide google reviews too .had a nice decorator to cover their dodgey repairs & 1 surveyor the first checked properly and was the only one to go in my attic as I'd pointed it out and he found I had missing roof tiles thanks to him making tge effort. Was also concerned about my health and though I'd ask him to leave it I'd be OK I did here from welfare worker checking if I was OK as he was worried which I guess was nice he was concerned Mold and damp just comes straight back Over any of their dodgey knock off repairs. Windows have started have fault with open gaps even when closed. I had a Toilet leaking and phoned emergency repairs as even United utilities wrote saying leak detected. I'm on a Metre I phoned & txt numerous times as Toilet was constantly running none stop. They didn't come for over 3 Months!!! Bills not been paid as far as I'm concerned it's for MSV to pay. They refused to pay any compensation for all the stuff property damaged & They claim cases open shut instantly in emails. They are corrupt to the core. As of 2024 & The fact my lifes pretty much over. I can not see my health ever recovering from this. I'm seriously thinking about starting a case against them personally. I've lost everything. And a couple of grand over property loss, will never cover the cost of my health & life extinguished. I literally cry in bed from the pains constantly in my legs and back. And I've already fell down the stairs when they've gone. No amount could cover what my life's become As 22 may 2024. I can no longer barely walk or breathe. The property has literally killed me off and my legs have developed venous ulcers. Always poorly. And can't even look after myself anymore They have a lot to fricking answer for!! Here's the result of a emergency Bathroom light repair today. WELL DONE TO ELECTRICIANS. Came back as promised 5thjune & Have new light They're GREAT. However some1 was suppose come do all Damp panting on the 3rdjune& NEVER SHOWED!!

Joevans27 · 12 January 2025

★★★★★ 1/5

Google

Living here is almost like prison, "you can't do this, you can't say that, One senior Housing Officer ( you cannot be an officer unless you are in the armed forces, Police or Fire Brigade) will cause you harrasment at the slightest excuse. There is so much back biting and finger pointing it's unbelivable. I have been given a written warning for something that I didn't do. See ALL the other comments that have been given only ONE star, we can't all be wrong. I may need to seek legal advise.

Billy · 27 July 2024

★★★★★ 2/5

Trustpilot

Absolutely one of the worst housing…

Absolutely one of the worst housing ever, don't keep up to maintaining the outside, even tho we pay to have them do the outside, been here 17 years, cheep formica, units now falling apart, ( because of the super cheap materials they use) outside door never been painted, inside mouldy. I keep up to my part of the contract. Paying rent on time every month, painting and decorating inside,. Carpark is full off moss. They are meant to clean this. Absolutely discrasfull on their part. Neighbours now complaining to me, because moss side st vincent's, are just grabing the rent and forgetting about the state of repair , and bringing the nice private area down. Fences all collapsing due to storms, over the years, and the flimsy wood they used isn't fit for bad weather. I can't do the garden work or window cleaning myself, nor can I scrub the moss from the carpark. Staff are extremely rude!!! When asked to maintain the outside ( as they do get paid extra to do this). St Vincent's you are an embarrassment to yourselfs and residents!!!!

Miss · 27 February 2024

★★★★★ 5/5

Trustpilot

I would like to extend my sincere…

I would like to extend my sincere gratitude to MSV and their exceptional complaints team, particularly Kathy Poole and Joanne Bonnington. Their dedication and professionalism in resolving my issues were outstanding. Although the initial resolution took some time, the complaints team ensured that everything was eventually addressed to my satisfaction. I deeply appreciate their understanding and assistance. Thank you for your excellent service.

Ryan · 23 July 2024

★★★★★ 1/5

Google

I had a disappointing experience with MSV. Unfortunately, the service did not meet my expectations. Communication was poor throughout the process, and I often had to follow up multiple times just to get basic updates. In addition, the quality of the work/service was below what was promised, which was frustrating given the time and effort I invested. What concerned me most was the lack of accountability when I raised these issues. Instead of resolving the problem, my concerns were not properly addressed. Overall, I would not recommend MSV based on my experience, and I hope they take steps to improve their service and customer support.

T's · 2 April 2026

★★★★★ 1/5

Google

I think everything about this housing association has already been said, but I’ll add from my own experience: complete ignorance of tenants seeking help! Emails get lost, phone calls leave no trace. Rent keeps going up, and soon flats will literally rot, because it’s very hard to get repairs, and damp makes the condition even worse!!! In my case, MSV lawyers allowed my neighbour to live in the same block despite having 2 court judgments for harassment. Insulation for 2 flats, including mine, has not been completed because lawyers cannot enforce the neighbour’s consent (private property). If you are desperate (like me) to rent from them, go ahead. IF YOU WANT A NORMAL, PEACEFUL LIFE……. Do not risk signing a lease with them.

Ir · 16 March 2026

★★★★★ 1/5

Google

Discussing housing do not house with these at all costs AVOID!!! They leave you without heating and hot water for a week even with small children/baby in the house, they DO NOT do any repairs what so ever and string you along for over a year then say ‘oh we never said we was going to do that anyway’ Also if you complain they then proceed to send somebody from msv around at 22:30 on a Saturday night banging on the front window with a torch then knocking on the front door loudly. We hadn’t rang the housing and didn’t know anyone was coming round? He also had no badge to say he was from the housing and my small children and myself was frightened so contacted the police. Absolute shambles msv

Liv · 16 March 2026

★★★★★ 1/5

Google

Awful Housing Association. They have left my elderly mum with a broken boiler for over a week now. They say they have made an appointment to fit a new part only to find out on the day that there never was an appointment made! They then promise you more fake appointments and don’t turn up. They give you 2 heaters for a 3 bed house and when you complain about no heating they say yes you have heating.

Azir · 16 February 2026

★★★★★ 1/5

Google

Under Manchester City Council ,,we had repairs done correctly without waiting long,,,no issues -Since being taken over by Mossbank homes /MSV ,,nothing but problems,,shoddy repairs ,long waiting times and not correctly making apts to come to the property,,just a txt message ,,when people work this is not convenient or proffessional,,,,a lot more jobs done incorrectly or not at all,ending up costing more money ,,loss of time and still the problems stand ,,,ive had lots of time off work for them to cancel and have had to leave my job ,,,,to start with i was told i had to have my new solid wood kitchen taken put and replaced with shodfy low cost formica -now falling to bits ,found out recently i didnt have to and could of kept my kitchen ! ,,,,this is not acceptable,,,,,.. lots of other issues .. overall - all you read in their newsletters is not the full story .

Kat · 16 January 2026

★★★★★ 1/5

Google

Really not happy with MSV currently, received a text early December saying someone would be coming to do a gas check, the time was changed multiple times then changed to 00:0000 ?? Myself and my mum waited in all day and nobody turned up. We then tried multiple times to call the office to enquire as to what happened with no answer. An email was sent and more phone calls were made, we finally managed to speak to some one and they confirmed that the gas check was now rearranged for the 4th of January. We have now received a very threatening letter from a solicitors saying they will be receiving instructions to issue injunction proceedings if this is not arranged by the 24th of December. Absolutely disgusting behaviour considering it was the failure of MSV and the engineer that failed to turn up, are you that inept that you do not check your own records and logs before you send threatening letters to long standing tenants ??

Bekky · 16 January 2026

★★★★★ 1/5

Google

Came back home yesterday after 12h shift to a broken boiler, took me over 30 min to get someone on the phone. Spoke to a lady about the issue,she put me on hold for 10min. Came back saying she spoke to a contractor and they'll be in touch with me next 24h as I'm not a priority because I have no children or no one disabled lives in the property. It's 1pm next day and still no contact with anyone so I decided to call again. Explained the situation etc to which I was told " yes I see on the file that our operator was trying to contact the contractor but was unsuccessful, I'll try to call him now and book that repair for you ". So from what I understand no one knew I was waiting for a repair, I have no heating or hot water.....this is ridiculous. People shouldn't lie on the phone in this situation. The house is absolutely freezing, I slept in my pj, dressing gown and socks under two duvets. I'm absolutely disgusted with this service. I will be requesting information of who dealt with me last night and will be putting an official complaint.

Iwona · 13 December 2024

★★★★★ 5/5

Google

I cannot thank Courtney enough for her time, advice and help during stair casing - very much appreciated!!. She is an Absolute Asset to MSV housing. Thank you Courtney ⭐ ⭐ ⭐ ⭐ ⭐

Ruth · 16 November 2025

★★★★★ 1/5

Google

Been waiting for side gate to be replaced and rotten post for over 18 months ,job was supposed to be completed dec 23 then job disappeared from my online account so another workman came out in Feb measured it all for the second time ,job was supposed to be done in may that got cancelled as workman was ill they rebooked for June guess what workman comes today and measures it for the third time says only post needs replacing and it's gonna be 3-4 months ... wondering how many times the thing needs measuring I'm betting at least another 2-3 times...useless

Gill · 27 July 2024

★★★★★ 5/5

Google

Although we have not been with Mosscare StVincents long, I can honestly say every single one of the folks that I have met and dealt with in person or over the phone have been amazing, in fact more than amazing. We can not thank them enough for giving us the opportunity to call one of their wonderful homes, our home. As usual moving into a new home, there are obviously little snags that need sorting out and yes we do have some, or did, Mosscare tradespeople and our housing officer, Sarah have sorted them out in a timely manner and they have done a great job. Everyone who has assisted us, have gone above and beyond and they are fantastic people, they care, their work is excellent. I will obviously get things done and fix things that I can myself but I know I can rest assured if I do need any help they will be here to help fix it for us. Mosscare St Vincent’s thankyou for everything you have done for us so far. I just pray that this is our forever home with you, you are good people.

Mandy · 15 June 2024

★★★★★ 1/5

Google

Absolutely terrible. Just a few examples of damp and mould in the bedroom and front room. When I moved inn this property 15 yeah ago it didn't have interlation in the loft they only put that in end of last year. This damp and mould has returned recently after they filled the cavity walls inn . I've had damp and mould in this property for about four and half years or more. End of last year they did come out and paint on the mould areas but that didn't last. They have been informed about the return of the damp and mould. but you just get you'll be contacted or our worker is coming out to sort it blah blah nothing happens. Don't get me started on the antisocial behaviour us in the flats have to put up with

Gavin · 22 May 2024

★★★★★ 1/5

Google

Been left like this almost 2 years at St Peters Court Bolton. MSV have been absolutely useless and left me in freezing temperatures, I ended up in hospital the first Christmas I spent here due to the damp. My windows have 3cm gaps in them when they are closed, if i put my heating on it’s instantly sucked out and replaced with cold air. I’ve had to throw tons of stuff away that’s gone mouldy due to this wall never been fixed correctly. I lost my job of 5 years last year as a result of these issues and the stress they caused me plus issues to my physical and mental health, never even been apologised to. I opened a complaint regarding the above issues and they CLOSED IT SAYING IT HAD BEEN FIXED?!? WELL I LIVE HERE AND ITS NOT!!!! They closed and reopened it so the complaint didn’t look as bad then offered me a small £200 for the hell they have put me through. I want at least £3000. Also if you ever deal with Darren Stubbs, you can guarantee you will have to chase MSV constantly because he doesn’t provide updates. WORST HOUSING EVER!!!! DO NOT GET A HOUSE WITH THEM

Jack · 22 April 2024

★★★★★ 1/5

Google

Even 1star is a lot for their customer service. Every time I try to call to report a repair There’s no answer . They put me on hold for almost half an hour for each call then they hung up. Honestly I’m really disappointed on how they deal with repairs. I cannot access my portal that’s why I call otherwise I wouldn’t waste my time listening to the awful music they have. MSv you should start respecting your tenants.

Nadia · 22 April 2024

★★★★★ 5/5

Google

I wanted to leave feedback for ‘Yvonne’ at the Contact Centre she was very efficient and confirmed correct information that had been previously provided incorrectly. Thanks Yvonne 🙌🏾🙌🏾 …

Linda · 22 May 2024

★★★★★ 1/5

Google

awful company. I have to wait 5 days to fix a broken shower because it is not deemed as urgent. was told by the lady on the phone to fill the sink and have a wash that way.... they are fast enough to chase you for rent but when their …

Ron · 16 May 2025

★★★★★ 1/5

Trustpilot

Ive been on the list for a management…

Ive been on the list for a management move since 2018! Disparately need to move. No one cares though. No one listens just wasting your breath. House is mouldy. No amount of cleaning keeps it at bay. Ruins any decorating we do time and time again. No one will swap because of the state of the property. Had to throw out coats and shoes. Mental health is completely in the bin. On medication for depression. Been put on strong Steroid inhalers for asthma. Youngest son coughing every night. No privacy what so ever in garden. Life is a living hell. I'm in a 3 bed property that could be fixed and given to someone else. Don't see what the issue is. Was offered a property on an even worse estate and estate I should not even have been on the list for. Just shows how the left hand doesn't know what right hand is doing. Cant live like this much longer. Constant empty promises. Fan in kitchen doesn't work. Ive been promised a new one for 8 years!!!!!! Every time. Oh we taking things more serious now. Oh you said that last time. Well we are now. I'm still waiting!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Ring if you need anything. We will ignore you but ring anyway!!!! In all my years in a property ive never felt so low and helpless!!!!

Ann · 27 November 2022

★★★★★ 5/5

Trustpilot

Boiler repair and service

Hi. Just had a lovely chap called Dilu come to fix my boiler, he had it sorted quickly. Needed expansion vessel re charged, I mentioned I was due a service next month and he done this whilst he was here, and a thorough job he did too. He took my oven out to check the hob connections, 1st time in 6 years, he checked the smoke alarms and Co detectors, highly recommend, I'm an electrician for diff housing association so I know what goes, well done Dilu, I don't have to book a days holiday now for the service, cheers

Mr · 21 May 2025

★★★★★ 1/5

Google

Don’t bother renting a property from them . Their emergency services will be 72 hours or one week later or month later don’t bother wasting your money. Waste your money on somewhere else worst housing association ever used to be good not …

Coli · 16 July 2025

★★★★★ 1/5

Google

My toilet broke on Sunday night. 8.6 25. The flush had gone. I Phoned monday morning. Was told someone will be out a week Thursday. I was told to self flush with a bucket. (Fumming) also I was told to google how to turn …

Angela · 16 June 2025