Every review we hold for the Manchester office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleIf I could give them a lower rating I would - absolutely atrocious letting agency.
They are great at communicating until they actually have your money, and then they go silent.
Our flat was dirty when we moved in, and we cleaned it very well when moving out, only for them to attempt to charge £150 for a clean.
Rude, aggressive, unpleasant staff who attempt to get into contact on the weekends and late in the evenings - they hang up on you when you ring, and don't acknowledge complaints.
They do not give the legal notice for viewings, and when confronted about this, become particularly unpleasant.
It took our kitchen flooding for them to even consider doing the maintenance we had been asking for for weeks.
I have never dealt with such unpleasant and incompetent people - and if you read the reviews closely, you can tell that many of the five star ones seem fake!
For your sanity, PLEASE do not let with this agency. Usually I go with the property over the agents but they will do nothing but overcharge you and cause you misery whilst being nasty and difficult about it :(
Olivia · 3 May 2020
★★★★★ 1/5
GoogleIf I could give them a lower rating I would - absolutely atrocious letting agency. They are great at communicating until they actually have your money, and then they go silent. Our flat was dirty when we moved in, and we cleaned it very well when moving out, only for them to attempt to charge £150 for a clean. Rude, aggressive, unpleasant staff who attempt to get into contact on the weekends and late in the evenings - they hang up on you when you ring, and don't acknowledge complaints. They do not give the legal notice for viewings, and when confronted about this, become particularly unpleasant. It took our kitchen flooding for them to even consider doing the maintenance we had been asking for for weeks. I have never dealt with such unpleasant and incompetent people - and if you read the reviews closely, you can tell that many of the five star ones seem fake! For your sanity, PLEASE do not let with this agency. Usually I go with the property over the agents but they will do nothing but overcharge you and cause you misery whilst being nasty and difficult about it :(
Olivia · 30 March 2020
★★★★★ 1/5
GoogleThey contact you incessantly prior to signing to secure your tenancy, once you have signed however communication is abysmal and the staff in the office are rude and abrupt including one lady called samina who i have been attempting to liaise with, but replies only after you have sent her several emails with no apology. The property was not even cleaned thoroughly prior to me moving in including a rancid smell coming from the fridge/freezer, there was still old food in there and i had to clean it from top to bottom. They did state they would reimburse me £15 after i sent several emails but no follow up response about when and how i would be paid this amount. Absolutely the worst estate agents i have ever dealt with. Never again.
Saira · 30 March 2020
★★★★★ 1/5
GoogleWorst letting agent in Manchester We were broken in to and their emergency line did not work. Called the office in the morning and no one picked up for over an hour and they advised they couldn't help with our smashed in door. They gave the security deposit back to the wrong tenant and didn't even say sorry let alone help get it back so I'm not down by £600.00. Never again will I waste my time and money with these idiots
S · 30 March 2020
★★★★★ 1/5
GoogleAwful experience. Rented for a year, furnished flat. furniture broken on arrival. countless issues with few being rectified, no professional clean before we moved in, then to cap it off they tried to take deductions from our deposit. Absolute den of thieves.
Toby · 18 June 2024
★★★★★ 1/5
GoogleThey contact you incessantly prior to signing to secure your tenancy, once you have signed however communication is abysmal and the staff in the office are rude and abrupt including one lady called samina who i have been attempting to liaise with, but replies only after you have sent her several emails with no apology.
The property was not even cleaned thoroughly prior to me moving in including a rancid smell coming from the fridge/freezer, there was still old food in there and i had to clean it from top to bottom. They did state they would reimburse me £15 after i sent several emails but no follow up response about when and how i would be paid this amount.
Absolutely the worst estate agents i have ever dealt with. Never again.
Saira · 24 February 2020
★★★★★ 1/5
GoogleThey contact you incessantly prior to signing to secure your tenancy, once you have signed however communication is abysmal and the staff in the office are rude and abrupt including one lady called samina who i have been attempting to liaise with, but replies only after you have sent her several emails with no apology.
The property was not even cleaned thoroughly prior to me moving in including a rancid smell coming from the fridge/freezer, there was still old food in there and i had to clean it from top to bottom. They did state they would reimburse me £15 after i sent several emails but no follow up response about when and how i would be paid this amount.
Absolutely the worst estate agents i have ever dealt with. Never again.
S · 14 February 2020
★★★★★ 1/5
GoogleThey contact you incessantly prior to signing to secure your tenancy, once you have signed however communication is abysmal and the staff in the office are rude and abrupt including one lady called samina who i have been attempting to liaise with, but replies only after you have sent her several emails with no apology.
The property was not even cleaned thoroughly prior to me moving in including a rancid smell coming from the fridge/freezer, there was still old food in there and i had to clean it from top to bottom. They did state they would reimburse me £15 after i sent several emails but no follow up response about when and how i would be paid this amount.
Absolutely the worst estate agents i have ever dealt with. Never again.
Open · 1 December 2019
★★★★★ 1/5
GoogleThey contact you incessantly prior to signing to secure your tenancy, once you have signed however communication is abysmal and the staff in the office are rude and abrupt including one lady called samina who i have been attempting to liaise with, but replies only after you have sent her several emails with no apology.
The property was not even cleaned thoroughly prior to me moving in including a rancid smell coming from the fridge/freezer, there was still old food in there and i had to clean it from top to bottom. They did state they would reimburse me £15 after i sent several emails but no follow up response about when and how i would be paid this amount.
Absolutely the worst estate agents i have ever dealt with. Never again.
MedicMole · 19 August 2019
★★★★★ 1/5
GoogleThe worst agency ever! Rude people, especially two guys called Liam and James. The agency charges you at the end of contract for inventory check out, cleaning and everything, even though the flat was absolutely disgraceful when I got in the first day. They are also not approachable, not professional and they don't help you if you need, they don't reply back to emails. It's been a very bad experience. If it was possible to give less than 1 star rating I would have done it.
Diego · 29 July 2019
★★★★★ 1/5
GoogleWe rented a property with Martins and Co for 2 years. Poor Service overall never responded to emails and left us without heating in one of the rooms 2 months during Winter. It took them 9 months to replace a Sofa that was a health and Safety Hazard despite several calls and emails. Up on Checking out we've been hit with a cleaning Bill after we deep cleaned the apartment before we left. This was very disappointing as the apartment was a disgrace when we first moved in and had not been professionally cleaned. It has taken over a month to get our deposit back I would strongly suggest you don't rent a property through Martin and Co.
Jayde · 29 July 2019
★★★★★ 1/5
GoogleI called the branch to enquire about properties that had been advertised on Rightmove.
The employee was very rude and abrupt when asking about the date I would be ready to move in. I initially overlooked this and continued with the interaction but following more rudeness I calmly expressed my dissatisfaction. I was told to “piss off”. I then told him that I would be making a complaint and he responded with “I couldn’t give a flying f**k”.
I understand that estate agents may get busy at times and have a lot of people who are wasting time but I don’t think this is an acceptable way to deal with a potential client.
Michael · 29 July 2019
★★★★★ 5/5
GoogleThis is my first time renting via Martin and co, so far I have been extremely impressed by their speed, contact and efficiency.
I have been dealing directly with Jess MIles at the Manchester City Centre, she has been fantastic, patient and supportive.
All queries and concerns are answered immediately and she does not get frustrated with the amount of questions we have.
I would recommend them as an excellent letting agent - as so many miss the need for good customer service.
Katie · 29 July 2019
★★★★★ 1/5
GoogleI am in a current dealing with the staff out there for a property for which we have paid the lettings administration fees. We are in a desperate situation since my sister needs to secure a property and is with a toddler. It was agreed that a date of the 12th of September will be doable provided that 6 months advance rentals are arranged. I have been emailing and calling them since yesterday to confirm that we have the funds available to pay. Usually there is either 1 or 2 people in attendance in office and they are all duty bound to his royal highness Ben who is the perhaps the most rude person I have ever come across as an estate agent. Rude/ abrupt conversations, hanging the phone down and being overly assertive are his key traits. I would really stay away from these letting agents as they are a very unprofessional bunch of people to work with. I do plan to take this matter up with the property ombudsman on the first available opportunity.
Hussain · 29 July 2019
★★★★★ 1/5
GoogleReally bad service. Rang the Manchester branch, they were supposed to get back, never did, when I rang back the same guy answered asked me what it was regarding, I started explaining, then at the end of 5 mins of explanation there no one listening, after which I hear a woman speak, then he comes back on and asks me to explain again to which I say I just did n he puts the phone down on me twice and then doesn’t pick up the phone. Absolutely disgusting customer service. Wouldn’t even give them 1 star.
Justkanchan · 29 July 2019
★★★★★ 1/5
GoogleIs it possible to leave any fewer stars? Worst I have had. Day after moving in the shower screen broke with the wind, and they didn't check if anyone got hurt but they asked us to pay to repair it. They didn't fulfill the changes before moving in, we found glasses just by moving the sofa, after a "professional cleaning". They rent to us and one month later they told us they'll sell the house (not suspicious at all this was their initial intention) and they charge us for check out fee when they were the ones that wanted us out. We had to fight for recovery of the deposit with pictures showing how we left the place in a much better state that they gave us and still kept part of the deposit. These are only example mixed with the arrogant attitude and useless responses. Estate agencies shouldn't be a reason to choose a flat, but in this case, it is, if you can choose, choose another.
Carlos · 29 July 2019
★★★★★ 1/5
GoogleI am in a current dealing with the staff out there for a property for which we have paid the lettings administration fees. We are in a desperate situation since my sister needs to secure a property and is with a toddler. It was agreed that a date of the 12th of September will be doable provided that 6 months advance rentals are arranged. I have been emailing and calling them since yesterday to confirm that we have the funds available to pay. Usually there is either 1 or 2 people in attendance in office and they are all duty bound to his royal highness Ben who is the perhaps the most rude person I have ever come across as an estate agent. Rude/ abrupt conversations, hanging the phone down and being overly assertive are his key traits. I would really stay away from these letting agents as they are a very unprofessional bunch of people to work with. I do plan to take this matter up with the property ombudsman on the first available opportunity.
Sense · 24 July 2019
★★★★★ 1/5
GoogleAbsolutely awful service. If you don't want to deal with disrespectful staff, have your problems with the property last months when they could be easily sorted and been lied to in every single ocasion you manage to talk to the useless staff, please AVOID. I've never seen such a poor service from a letting agency, such a bad organisation and to make it worse it seems almost impossible to talk with an area manager to complain for the incompetence of the people you have the disgrace to deal with in this office. From the agents to the manager there, don't know who is worse. This is NOT a serious letting agency so please save yourself a few headaches and go with someone else, can't imagine you'll find a worse service elsewhere. If you have the chance to choose don't let Jess Miles deal with your contract, and if you have any problem and need to contact with Donna (the manager there) it won't do any good as she doesn't seem to care either. They'll be terrible with you and even when you point out the continuos mistakes from their end you have to see them laughing at your face and don't even have the decency of apologizing. Awful, terrible, rude, unprofessional in so many levels. AVOID.
Sandra · 31 March 2019
★★★★★ 1/5
GoogleReally bad service. Rang the Manchester branch, they were supposed to get back, never did, when I rang back the same guy answered asked me what it was regarding, I started explaining, then at the end of 5 mins of explanation there no one listening, after which I hear a woman speak, then he comes back on and asks me to explain again to which I say I just did n he puts the phone down on me twice and then doesn’t pick up the phone. Absolutely disgusting customer service. Wouldn’t even give them 1 star.
Kanchankathak · 13 November 2018
★★★★★ 1/5
GoogleAbsolutely awful service. If you don't want to deal with disrespectful staff, have your problems with the property last months when they could be easily sorted and been lied to in every single ocasion you manage to talk to the useless staff, please AVOID. I've never seen such a poor service from a letting agency, such a bad organisation and to make it worse it seems almost impossible to talk with an area manager to complain for the incompetence of the people you have the disgrace to deal with in this office. From the agents to the manager there, don't know who is worse.
This is NOT a serious letting agency so please save yourself a few headaches and go with someone else, can't imagine you'll find a worse service elsewhere.
If you have the chance to choose don't let Jess Miles deal with your contract, and if you have any problem and need to contact with Donna (the manager there) it won't do any good as she doesn't seem to care either. They'll be terrible with you and even when you point out the continuos mistakes from their end you have to see them laughing at your face and don't even have the decency of apologizing. Awful, terrible, rude, unprofessional in so many levels. AVOID.
Sandra · 12 November 2018
★★★★★ 5/5
GoogleFANTASTIC service by Barbra Cousins. Always made sure everything worked properly at the flat, if something didn’t work she made sure it was fixed the same day /as soon as possible.
VERY lovely lady and FANTASTIC service. I would recomend Martin&Co and Barbra Cousins without a doubt. We are leaving as we are moving back to our motherland.
Thank you for everything,Barbra.
SimonaPositiveResponsiveness, Quality, Professionalism, Value
Simona · 5 June 2022
★★★★★ 1/5
GoogleI called the branch to enquire about properties that had been advertised on Rightmove.
The employee was very rude and abrupt when asking about the date I would be ready to move in. I initially overlooked this and continued with the interaction but following more rudeness I calmly expressed my dissatisfaction. I was told to “piss off”. I then told him that I would be making a complaint and he responded with “I couldn’t give a flying f**k”.
I understand that estate agents may get busy at times and have a lot of people who are wasting time but I don’t think this is an acceptable way to deal with a potential client.
M · 13 October 2018
★★★★★ 1/5
GoogleAbsolutely awful service. If you don't want to deal with disrespectful staff, have your problems with the property last months when they could be easily sorted and been lied to in every single ocasion you manage to talk to the useless staff, please AVOID. I've never seen such a poor service from a letting agency, such a bad organisation and to make it worse it seems almost impossible to talk with an area manager to complain for the incompetence of the people you have the disgrace to deal with in this office. From the agents to the manager there, don't know who is worse.
This is NOT a serious letting agency so please save yourself a few headaches and go with someone else, can't imagine you'll find a worse service elsewhere.
If you have the chance to choose don't let Jess Miles deal with your contract, and if you have any problem and need to contact with Donna (the manager there) it won't do any good as she doesn't seem to care either. They'll be terrible with you and even when you point out the continuos mistakes from their end you have to see them laughing at your face and don't even have the decency of apologizing. Awful, terrible, rude, unprofessional in so many levels. AVOID.
Sandra · 13 October 2018
★★★★★ 1/5
GoogleTerrible service. Didn't get a contractor around to my flat to fix a simple issue, the landlord stepped in after 3 months and actually got it sorted for me. They are rude, lazy and just very bad when it comes to getting anything done.
Currently calling them now in fact, but the man at the office who he tells me is just there to answer the phones is aweful at his job. Tells me a contractor will call me within the hour, doesn't, so I call back to get the contractor's number and he puts me in hold for 10 minutes before hanging up the phone. Now he simply isn't answering the phone at all.
Don't use these people.
Oliver · 13 October 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
