Trusted Agent profile · Manchester

Leaders Lettings Manchester reviews

4.0

★★★★★ Great

627 reviews across 1 platform

289 ????? 291 Deansgate, Manchester, M3 4EW

Leaders Lettings's office in Manchester, at 289 ????? 291 Deansgate, is rated 4.0 out of 5 across 627 reviews on 1 platform, including 627 Google reviews rated 4.0.

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4.0 / 5

627

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Manchester office, from every platform, shown as written. First names only.

5/5

Google

Excellent service and at a competitive fee. More importantly the full asking price was achieved and Andrew handled some difficult negotiations very well.

Chris · 23 June 2019

Agent replied · 21 June 2024

Hi Chris, thanks for taking the time to leave us such a great review about your experience with the Leaders team in Manchester. We're really happy to read that the team were able to provide you with such excellent service and achieve the full asking price for you during the sale of your property. We will pass your comments onto Andrew and the team in Manchester to make them aware of your thanks for their assistance and support. We hope we can be of assistance again in future. Kind Regards, Leaders

5/5

Google

Leaders have been looking after my properties for a number of years now and the property management department have always provided me with an excellent service. Having a busy work schedule it has provided me with peace of mind that my properties are in good hands, kept well informed and given a quick response!!

Adam · 23 June 2019

5/5

Google

Rosey Turner from Leaders is quick to respond and extremely helpful with any issues we've had with our apartment. I'd highly recommend Leaders and Rosey in particular

Tom · 22 June 2023

1/5

Google

Shocking service, don't care about the tenants, all they care about is making up ridiculous fees for everything and anything.

University · 23 June 2018

Agent replied · 21 June 2024

Hi there, many thanks for leaving us your honest feedback. We are very sorry to hear you are not happy with the service you have received. We would really like to look into this further, but to do so we would need to obtain further information such as your full name and the property you have been renting with us. We hope that this will be possible - at your earliest convenience please get in touch with the Branch Manager, Hayley, or alternatively please get in touch with us at customerservice@leaders.co.uk. We hope to hear from you soon. Many thanks, Leaders

5/5

Google

Recently had dealings with Mike and Chelsea at the Deansgate branch, quickly dealt with our maintenance enquiry.

Lee · 23 June 2019

Agent replied · 21 June 2024

Hi Lee, we appreciate your positive review about your recent experience with us and are pleased to hear that Mike and Chelsea were able to swiftly deal with your maintenance enquiry. Kind Regards, Leaders

2/5

Google

Not very responsive, they always need serious follow up to do thier jobs

Nasser · 22 June 2020

Agent replied · 21 June 2024

Hi Nasser, thank you for taking the time to let us know about your experience with us and our team in Manchester. It’s a shame to hear of the issues you’ve had around communication, we try to be contactable for our customers and respond as quickly as possible, we can only apologise that you feel we haven't been able to do this and regret and that you've had to chase us for updates. Are there currently any outstanding issues you need assistance with if so then please contact us on 0161 834 3444 and we'll be happy to try and assist wherever possible. Kind Regards, Leaders

5/5

Google

Great service and prompt response to queries. Staff are always friendly and willing to help. Highly recommended

Sharon · 23 June 2018

Agent replied · 21 June 2024

Hi Sharon, thank you so much for your positive comments about Leaders Manchester! We hope to be of service to you again in the future.

1/5

Google

Struggling to get through to sort urgent problem. No one returns calls and can't put me through!?!

Julie · 23 June 2017

Agent replied · 21 June 2024

Hi Julie, I have spoken to the team this morning to look into this and have been informed that you have now been able to speak to a member of staff regarding this. The team have predominantly been dealing with your daughter who is the tenant of the property. If you have any further issues, please do not hesitate to contact our customer service team directly at customerservice@leaders.co.uk.

1/5

Google

extremely unprofessional you cannot depend on their services after they have your money

Parv · 23 June 2019

Agent replied · 21 June 2024

Hi Parv, we are really sorry to hear you are unhappy with the service you have received from the Leaders team at Manchester. We would like to have a better understanding of the issues you have faced and would really appreciate it if you could get in touch with us and provide us more information as this will give us the opportunity to see if there is anything we can do to improve your experience with us. Please write to us at customerservice@leaders.co.uk or phone me on 01344758596 if you wish to discuss this. Kind Regards, Joe, Customer Care Manager

1/5

Google

Don’t recommended

Eng · 9 October 2026

5/5

Google

I was really worried about how long it would take to get my deposit back when I moved out of my flat but Pippa at Leaders was fantastic and despite some problems earlier in the tenancy I got it back in 9 days!

Nicola · 23 June 2019

5/5

Google

Leaders were always in good communication and brought a bit of a laugh to what can be quite a stressful time when buying my first place. They were always available whenever I picked up the phone and happy to help.

Daniel · 22 June 2020

5/5

Google

Rating only, no written review.

Oluwadamilola · 28 September 2026

Agent replied · 12 October 2026

Dear Oluwadamilola Olagbaju! Thanks for the amazing review and star rating! All the best, Customer Care Team

5/5

Google

Great customer service, very friendly and helpful staff

KeySafe · 23 June 2018

Agent replied · 21 June 2024

Keysafe Auto Locksmiths, we really appreciate your positive review!

2/5

Google

Several complications in completing the contract

Sam · 23 June 2019

Agent replied · 21 June 2024

Hi Sam, it’s a shame to see that the Leaders team in Manchester have received a low star rating following your experience with them. From inputting your comments into Google translate it seems that you mentioned that there were several complexities to complete the contract for you. We understand that the application and moving process can be quite a complicated process for those involved especially if there are any obstacles, we always want to attempt offer as much assistance and support as possible throughout this process but are saddened to learn that in this instance we haven't been able to do this. We hope that we're are able to improve your experience with us throughout the remainder of the tenancy. Kind Regards, Leaders

5/5

Google

Leaders have managed my properties to the highest standard for a number of years. Amazing customer service from all members of staff I have liaised with. Keep up the good work!

Eram · 23 June 2019

5/5

Google

I have had dealings with Pippa and found her to be positive, knowledgeable and very efficient. She always goes above and beyond. She is a credit to the branch.

Steve · 23 June 2019

5/5

Google

I used to be a tenant at leaders and have just recently moved out of my flat. The deposit release has been quick and stress free. Great service.

Jenny · 23 June 2019

5/5

Google

I've been with Leaders since 2012 and I cannot say anything bad about this agency. Justin and the whole team are always extremely helpful - 5/5. Thanks!

Przemek · 23 June 2019

5/5

Google

Great service and prompt responses always provide by the Lettings Department. Thank you especially to Liam who works hard to let our properties and gives a professional service.

Rebekah · 23 June 2018

5/5

Google

Amazing experience with Leaders, great customer service from the admin team with answering any questions I had. Highly recommended!

Yusaf · 23 June 2019

5/5

Google

Great service, extremely professional company couldn’t fault them one bit. A pleasure to use. Thanks again

James · 23 June 2019

5/5

Google

From arranging the viewing to collecting my keys. Leaders made my move stress free. Excellent service!

Robert · 23 June 2018

1/5

Google

Rating only, no written review.

Shaun · 16 October 2025

Agent replied · 16 April 2026

Dear Shaun Thirkell, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any … More

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