Julie Twist Properties Manchester reviews

★★★★★ 4/5

Google

Emily was great when showing us round the property and answered all of our questions. Great service!

Dan · 19 December 2025

★★★★★ 5/5

Google

Emily was fab showing us around a property recently - very informed, confident, and easy to talk to :)

Ro · 28 November 2025

★★★★★ 5/5

Google

Paul has been amazing throughout my property purchase, he's always responded really quickly to any correspondence and has been so friendly and really felt on my side throughout the process which has been really reassuring in a complicated sale! The last thing you want from an agent is slow responses but Paul has been fantastic! Thanks again Paul!

Emma · 25 July 2024

★★★★★ 1/5

Trustpilot

Unreasonable deposit deduction for dust

We left the property after 2 years of living in exact condition as we found it, but the agents made unreasonable deduction of £190 for the cleaning of two bedrooms and £70 for oven clean, which was brand new as we moved in. We spent all day deep cleaning the house but their excuse was that there were some cobwebs and dust on the Top of the wardrobes, where it's out of reach and sight. High definition photos were taken to make sure all micro dust is visible, even a photo of an electric plug with some dust on it, exaggerating a perfectly clean house to look as dirty. Spent two weeks arguing with the agent saying the property was left clean, just to be objected it was left dirty. I even sent a video, which was never downloaded and the link just expired. Utter ignorance, in my time in UK 12 years, it was the first time I didn't receive my full deposit back - because I always make sure to leave the property clean. I lived in many houses. They nitpick minor things just to leave a tenant out of pocket and get some profits. They said their cleaner spent 3 hours cleaning the property, please tell me what cleaner gets paid £190 (+70 for the oven clean) for cleaning for 3 hours? I could of cleaned the dust they charged me £190 for in 15 minutes.

Giedre · 26 June 2025

★★★★★ 5/5

Google

Darren and his team at Julie Twist have been outstanding from start to finish. The communication has been clear and speedy, and every piece of guidance and information they’ve given me has been spot on. Their professionalism and support have made the entire process smooth and stress-free. I couldn’t recommend them highly enough!

Jillian · 16 October 2025

★★★★★ 5/5

Google

Emily is very nice and answered all my questions professionally

Tai · 16 January 2026

★★★★★ 5/5

Google

Chloe has been so helpful and patient through our application and referencing process!

Louise · 19 December 2025

★★★★★ 5/5

Google

Just have to say I have been a landlady with Julie Twist for 20 years and have always had a great relationship with them. I have also now sold my properties through them and they were fantastic - they were the seamless conduit between buyer, sellers and the hopeless solicitors. Great communication and staying on top of everything- special shout out to Chris Aylward who was tenacious and on the ball every step of the sales process. Thank you

Magda · 24 November 2024

★★★★★ 5/5

Trustpilot

Thankyou Yvonne

I just want to say a massive thankyou to Yvonne Cook. As a property manager she was attentive, responsive and always at hand to help me with queries and made the moving out process so much less stressful for me. I've never had to move out of a property on my own before and although it was daunting with a couple of teething issues she safeguarded me through the process. I just wanted to point out what a valuable asset Julie Twist has and I am sure it doesn't go unnoticed that Yvonne is a great member of the team.

Keiran · 8 November 2024

★★★★★ 5/5

Google

I haven’t rented a property with this company yet, but I have been in contact with Katie a few times and she has always been so helpful. There was a property I really wanted to view that I unfortunately couldn’t go to, so Katie took the time out of her day to film an entire video tour for me. I haven’t received this kind of friendly and helpful service from another company.

J · 17 June 2023

★★★★★ 4/5

Trustpilot

Brilliant at finding tenants

Brilliant at finding tenants! Also Yvonne in Property Management has been brilliant for more than a decade. No-nonsense, can-do, get on with it, job done. Thx

Simon · 9 May 2026

★★★★★ 5/5

Google

There were a few important amendments that were required after moving in to the new property which Kelly quickly sorted and got done for me which I really appreciate that it wasn't ignored or left with dragged feet. Quick communication and the maintenance man Tony who was sent to do the jobs was a friendly, hardworking guy who did a fantastic job and is a credit to his team. Thank you all for staying on top of these jobs unlike many other letting agents.

Craig · 17 June 2022

★★★★★ 1/5

Google

This is by far the worst estate agents I have come across in my life. They are completely incompetent, negligent and they do not have a single ounce of customer care within the whole agency. I dealt with Darren Bolton and Eleanor Gregory and it was single-handedly the worst experience I have ever had in my life. They are not at all reliable. They cancelled mere hours before completion/keys were meant to be collected for no apparent reason. They gave no notice, showed no remorse and were extremely rude. I would urge any individuals/developers/property owners to rethink and refrain from using this company. There are agents miles better with much better customer service and reliability in my opinion. They do not respond to emails, if they do expect to have wait days, they do not answer their phone. I lodged my complaint with a senior member who said she would get back to me COB the next day and I heard nothing which pretty much sums up this agency. Their customer reviews says it all - plenty of people have had the same experiences. Tragic excuse for a real estate agents. If you’ve had any issues in the past or recently, make it a point to report them to the property ombudsman. Otherwise, they will continue to treat people badly and get away with it.

Miss · 17 June 2022

★★★★★ 1/5

Trustpilot

Tragic excuse of an estate agents. They should be stripped of their accreditations.

As you will see below, this agency continues to make dishonest statements, all of which are being collated and documented as evidence for my formal complaint before the Property Ombudsman. They told me on several occasions that they did not know why the Landlord pulled out which now turns out to be a lie. I have evidence of emails which until this day remain unanswered, and finally I expressed my concerns with Sian who said she would call me back by the next day following a full review of the matter, almost a week later and I have not received a return phone call. There was no instance in which I mentioned I was satisfied that my complaint had been handled nor did I leave the call on a positive note. It is my opinion that this company has been dishonest, unreliable and fall under the requisite standard of competency in my case. As a result, I maintain my below comments and ask that you disregard their below response., , , , , -This is by far the worst estate agents I have come across in my life. They are completely incompetent, negligent and they do not have a single ounce of customer care within the whole agency. I dealt with Darren Bolton and Eleanor Gregory and it was single-handedly the worst experience I have ever had in my life. They are not at all reliable. They cancelled mere hours before completion/keys were meant to be collected for no apparent reason. They gave no notice, showed no remorse and were extremely rude. I would urge any individuals/developers/property owners to rethink and refrain from using this company. There are agents miles better with much better customer service and reliability in my opinion. They do not respond to emails, if they do expect to have wait days, they do not answer their phone. I lodged my complaint with a senior member who said she would get back to me COB the next day and I heard nothing which pretty much sums up this agency. Their customer reviews says it all - plenty of people have had the same experiences. Tragic excuse for a real estate agents. If you’ve had any issues in the past or recently, make it a point to report them to the property ombudsman. Otherwise, they will continue to treat people badly and get away with it.

Miss · 4 April 2022

★★★★★ 5/5

Google

I had a really positive experience with Jo during my property viewings. She was friendly, approachable and very easy to get along with, which made the process feel relaxed. She had great knowledge of the properties and the local area, and was very informative throughout. She was also very understanding of my needs and incredibly helpful, even arranging for me to view three additional properties nearby that I hadn’t originally booked, which I really appreciated.

Mahnoor · 26 March 2026

★★★★★ 5/5

Trustpilot

Amelia was so supportive

Amelia was so supportive, knowledgeable and communicative

MrEbramHelal · 3 August 2026

★★★★★ 5/5

Google

Darren has been really helpful and professional, very quick to respond to any queries and he's very friendly, making the whole process of finding a flat a lot less stressful than I thought it would be. The whole process seems really smooth, we haven’t moved in yet but we are looking forward for the referencing process to be done. I definitely recommend them!

Antoanela · 17 June 2023

★★★★★ 5/5

Google

Thanks to Paul Sutemire of Julie Twist for being so professional throughout a difficult transaction. Although the sale ultimately fell through, because there were mortgageability problems with the property, Paul remained open and professional throughout and provided a great experience. I have worked with Julie Twist for years, and whether buying or letting my properties, they have always been superb.

Peter · 21 August 2023

★★★★★ 5/5

Google

Darren has been fantastic in handling our tenancy application in Manchester. Very responsive to emailed questions, quick to send out forms and information, and proactively keeps us informed by telephone with regard to new developments related to our move (Sian was also very quick and responsive with regard to our initial contact). It has been a really positive rental experience so far.

L · 17 June 2023

★★★★★ 5/5

Google

After being made homeless due to a flood New Year’s Day Julie twist ensured they could do everything in supporting and finding us a new home. Every call and email was answered and responded to quickly, they had empathy in a horrible situation and made sure to help us feel at ease when anxieties for my family were at an all time high. Thank you for the support and professionalism displayed throughout this process. Chloe, Kelly, Darren and the rest of the team responding to our calls.

Lucy · 15 January 2025

★★★★★ 5/5

Google

Chloe was very helpful, always keeping us in the loop and was happy to help with my many, many questions. Thank you!

Jessie · 16 March 2026

★★★★★ 5/5

Google

Although we didn't end up letting a flat with Julie Twist, I just wanted to write a quick review because Darren was so lovely when we popped in to talk about viewings. I recommend Julie Twist to anyone looking to rent a flat as even just having a chat here made the process of finding a flat much less stressful!

Meg · 17 June 2023

★★★★★ 5/5

Trustpilot

Emily is an excellent colleague

Emily is an excellent colleague, who is very knowledgeable about the properties she host’s viewing at.

Stephen · 24 April 2026

★★★★★ 5/5

Google

So glad we used Julie Twist to help us sell our property! Louis is lovely and clearly very knowledgeable with the city centre property field. He is easily contactable and very quick to reply to emails which I much appreciate. Once our house …

D · 16 August 2025