Trusted Agent profile · Manchester
★★★★★
721 reviews across 3 platforms
237-239 Deansgate, Manchester, M3 4EN
Julie Twist Properties's office in Manchester, at 237-239 Deansgate, is rated 4.6 out of 5 across 721 reviews on three platforms, including 629 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Julie Twist Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
Google🌟🌟🌟 🌟🌟🌟 (6 stars) Mollie is the best agent i have met in years. She heard, helped and guided. It's so pleasant to talk to her. I think Julie Twist and all the people at Julie twist are tremendously patient and helpful. I am glad i talked to the Mollie and also louissa(spelling mistake) great work put together. Much appreciated and highly recommended Thanks again team! 🥂 CHEERS
Thanks a lot Pawan, we really appreciate your kind words 😊 …
5/5
GoogleEmily was delightful when showing me round one of the properties. She was friendly and knowledgable and put me at ease as a first time buyer.
Thanks for the review Calypso😊 …
5/5
GoogleEmily was very polite, professional, and kind. The team was very quick to respond to queries and always professional.
Thanks for the kind words Nizara 😊 …
5/5
GoogleI sold my property with Julie Twist in September 2023. From the initial valuation and market appraisal through to the completion of sale, the team were very hands-on and attentive. Paul in particular really helped me get things over the line and continued to keep me informed throughout the process. His passion to do a great job for his clients and knowledge of the industry and subsequent procedures is second-to- none! I would highly recommend Paul as your sales agent! He’s the best!
Dear Jake, Thank you so much for taking the time to write such a nice review. It is great to know that the sales team were able to provide you with the highest levels of service. Good luck in your property search.
5/5
TrustpilotOne of the best
Title: Stellar Service from Julie Twist Property in Manchester! Rating: ⭐⭐ (5/5) Review: As a long-time client, I can confidently say that Julie Twist Property is the epitome of exceptional service in the Manchester real estate market. Over the years, Darren and Yvonne have consistently provided me with top-notch assistance, making my property experiences smooth and stress-free. From the very beginning, Darren and Yvonne's professionalism, knowledge, and dedication have truly set them apart. They take the time to understand my needs, finding properties that match my requirements perfectly. Their keen attention to detail ensures that no stone is left unturned in the search for the ideal home or investment property. One aspect that I greatly appreciate about Julie Twist Property is their excellent communication skills. They promptly respond to any queries or concerns, keeping me well-informed throughout the entire process. Their transparency and honesty create a sense of trust and reliability that is hard to come by in the real estate industry. Furthermore, the team at Julie Twist Property possesses an in-depth understanding of the Manchester market. Their expertise enables them to offer astute advice, helping me make informed decisions when it comes to buying, selling, and renting properties. This level of guidance has undoubtedly saved me time, effort, and money. Lastly, Darren and Yvonne consistently go above and beyond for their clients. Whether it's negotiating the best deal or providing valuable post-purchase support, their dedication to customer satisfaction is truly commendable. I have always felt valued as a client and appreciate the personalized approach they bring to each transaction. In conclusion, I wholeheartedly recommend Julie Twist Property to anyone seeking an outstanding and trustworthy real estate service in Manchester. With their expertise, professionalism, and commitment to their clients, Darren and Yvonne have undoubtedly earned their reputation as one of the best in the industry.
Thank you Jolanda for taking the time out to leave the 5 star review we really appreciate it & we are happy to support & work with you.
5/5
TrustpilotSo impressed with this company
I just moved my rented flat to Julie Twist, I'm so impressed with their efficiency, they had tenants vetted and installed within 2 weeks of agreeing to take it on and communication was excellent all along. Shoutout to Darren, Mollie and Yvonne for helpfulness and general niceness. This feels like a company that really knows what they are doing and has everything down to a T. I like it that their prices are transparent and also that they have a 24 hour contact number with a real person on the end for tenants.It feels like they are intending to look after the tenants as well as the landlords.
Thanks Paula for your 5 star review, it has been an absolute please helping you market your beautiful property & find a new tenant for you. We look forward to working along side you.
5/5
GoogleI had the pleasure of working with Chloe from Julie Twist Lettings, and I couldn't be more pleased with the experience. From the beginning, Chloe was incredibly lovely, attentive, and helpful. She was quick to answer all of our questions and made sure we had all the information we needed to make a well-informed decision. Even when Chloe was away, she ensured that we were taken care of by providing us with a point of contact, which made the whole process seamless. The entire team at Julie Twist Lettings was incredibly responsive and supportive, always making us feel like a priority. Chloe was especially great at balancing the needs of both us, as tenants, and the landlords, ensuring that everyone’s requirements were met. She gave us plenty of time to make our decision, which was greatly appreciated, and offered valuable guidance throughout the entire process. I truly felt supported and well-catered to, and I would highly recommend Chloe and the team at Julie Twist Lettings for anyone looking for a smooth and stress-free rental experience.
5/5
Trustpilot5 stars agency; many thanks to Darren
I had a great experience yesterday when I have visited the branch in Manchester. First, I had a viewing in the area regarding a flat after which I went to the branch where I’ve received a lot of assistance and guidance with my application and information about the applying and the renting process. Many thanks to Darren. He’s been a lot of help and he encouraged me with my application. This agency is good vibes and definitely seems to be trustworthy with professional staff. 5 stars
Thanks for your review & I am happy that you were satisfied with the service offered & I will continue to support you with your property search to find you your new home.
5/5
TrustpilotWe engaged Julie Twist to handle a sale…
We engaged Julie Twist to handle a sale of a property for one of our clients in Manchester. They are thorough on due diligence and documentation. View the properties in person and value them accurately and quickly which was a reassuring start. The response in terms of the number of viewings, communication and professionalism has exceeded expectation on all fronts. I've dealt with Paul Sutemire and Lyn Forshaw and both have been a pleasure to deal with. Very professional outfit, highly recommend.
Hi Sajid, I am so glad you are happy with the service so far, thanks for the great review Kind RegardsSales Team
5/5
TrustpilotI had the pleasure of working with Paul…
I had the pleasure of working with Paul when l was selling my property which was managed by your organisation. I must admit that l was very impressed by Paul's professionalism. His listening skills, speed of action and ability to go into details when dealing with customers is remarkable. He updated me promptly making me feel valued. He is a 5 Star employee who is a pride to the organisation.Paul was the catalyst who ensured that no stone was left unturned until the property was sold.The property was sold, and l cannot thank Paul enough for his remarkable skills in his profession.
Hi B Theuri Thank you for the lovely review. It was a pleasure working with you during the sale of your property and all the best for the future. Kind Regards Paul
5/5
GoogleHuge thanks to Dan for sorting the toilet when we didn’t have one!! Saved the day
5/5
GoogleI sold my apartment very quickly indeed through Julie Twist. Within a week of advertising there was an offer received and the sale progressed well even though I had tenants in situ. I’m totally indebted to Paul Sutemire who was my ‘go to’ person. He liaised between the buyer and myself and also chased the solicitors when they needed a nudge. It’s a stressful experience selling a property but Paul was absolutely fantastic at making sure I was kept well informed. Nothing was too much trouble and always with a sense of humour.
We really appreciate the lovely feedback, thank you!
5/5
GoogleI was very happy with the service delivered by Julie Twist on the sale of our property. The sales team (Rebecca and Will) were able to secure a second sale for us when our first fell through due to a change in circumstances of our buyer. As a result, the process was extremely time sensitive in order to secure the rest of the chain. Paul Sutemire was particularly helpful with this - he was pragmatic, proactive and very responsive (often emailing outside of working hours) and ended up doing the job of the agents representing the lower end of the chain as well!
Hi Katie We are glad to have helped you throughout the process and are delighted you were happy with our service. Thanks a lot for the wonderful review 😊 …
5/5
GoogleI've used Julie Twist Properties for the last two years and have been extremely happy with the customer service I have received. Franc has been absolutely superb. His extensive knowledge of Manchester and his thorough understanding of the property market meant that he was able to find me a gorgeous city center flat at a great price that met all my requirements. He is very professional, very quick to respond to any queries and he's very friendly, making the whole process of finding a flat a lot less stressful than I thought it would be. Thank you!PositiveProfessionalism
Hi Cartriona. Thank you for taking the time to write this review and I have passed your comments on to Franc
5/5
GoogleI have nothing but praise for Julie Twist Properties. I am always especially impressed and delighted with their communication style - professional and immediate. As a landlord of only 1 property I had never felt prioritised in other agencies, with a 1 size fits all attitude, however, working with Julie Twist Properties is a pleasure and they have always worked hard and kept me informed of progress. A special mention to Margaret and Stacie in maintenance; Meghan, Kelly and Darren in Lettings. I am more than happy to recommend their services.
Hi Jenifer Thank you for this lovely review and we strive to treat all landlords with the same high level of professionalism and service so we are glad to hear of your experience 😊 …
5/5
GoogleA good experience from start to finish; there were a few issues with a missing deed at the Land Registry which came out of left field and span the whole thing out over a year, but I sincerely don't believe this was anything to do with Juliet Twist. In any case, our agent, Paul was very attentive, quick to respond, and always available whenever I asked to be put through to him (as opposed to previous experiences elsewhere with agents who choose as and when they wish to speak with you as a client). It was also clear he felt honesty was the best policy when things weren't going according to plan, which far preferable, as far as I'm concerned. All in all, a great customer journey, and I can see why these guys have won an award or two. Thanks!
Thank you for the kind words Oliver!
1/5
GoogleAwful, awful, awful experience with Julie Twist. Unfortunately, we have rented with Julie Twist twice which is a mistake I won’t be repeating. In our first rental house for we experienced no heating for over a week which we could of easily took to small claims and they provided heaters after a week in the winter. This is in the code of conduct and left us freezing. We had multiple problems with the boiler, leaks in the house and minor repairs. All were handled with a slow, not fazed response. We didn’t get these fixed, it was a joke. Our second property we had to go through Julie Twist and the Landlord which was a nightmare. Our landlord was incompetent and did not want to fix a single thing. The property was extremely dirty when we arrived after we collected the keys including the boiler not giving us sufficient hot water because it was so old, we didnmr get any sort of certificate about when this was last serviced but it hadn’t been for a while, the extractor fans did not work and to top it all off we had a severe damp/ mould problem which affected my asthma terribly. This was due to poor ventilation after all of our efforts to ventilate it as best as we could. The mould kept coming back and spreading in our bedroom and I was pregnant. We reported this various times and threatened to have a council inspection to which we got no response. This was clearly a structural problem and we were told this was our problem and our ventilation problem. It was not!!!! We could of taken this to court if we didn’t want to just leave the property early. We left the property within 6 months of being there after signing a tenancy agreement for 12 months and had to pay the landlord £600 to leave which was extremely hard on us financially but did not care. We are yet to receive our deposit back but I will be taking the further if we aren’t happy with the amount as we were NOT impressed with the service whats so ever from these estate agents. We cleaned both properties spotless for this money- grabbing estate agents and have taken videos to document everything! Even after all of this they give you an inventory report of everything you ‘have to do’. I wouldn’t recommend them whats so ever and I will never be going back.
Hi Sophie I’m regretful to see this review, as I know I had conversations with you and your previous flatmates regarding the issues you have experience. Before I go into further detail, I would like to reiterate what we have previously discussed, that in both cases, Julie Twist Properties was acting as a point of contact between you and your respective landlords. As much as we try to help tenants, final decisions regarding maintenance lie with the landlord. When permission isn’t given for maintenance to go ahead, we have no other choice other than to cancel the job. Having said this, hot water constitutes as an emergency, and as a result, there is a duty of care to instruct contractors. As you are aware, when we got to the cause of the issue causing the lack of hot water, it was discovered that the specific boiler part needed no longer available, and the part was obsolete. The landlord appreciated that a new boiler needed to be purchased, but the cost of this was not something they could afford immediately and needed to consider their financial options. I would like to note as it hasn’t been mentioned in the review, the landlord provided compensation for the inconvenience and reimbursed you for any hotel stays etc you needed to book in order to have access to hot water. In your second property, you informed us of a mould issue in the property. Unfortunately, this is an all-too-common problem during winter months for many people, especially in older buildings. I would like to stress that we were not trying to place blame on you. We inform all our tenants that apartments need to be ventilated and heating needs to be used efficiently in order to keep mould at bay. Some tenants even invest in a dehumidifier to combat the issue, which is obviously down to personal preference. With these measures in place, mould issues can decrease dramatically. We still followed this up with building management as mould can sometimes be related to external walls, but with investigations ongoing to the external of the building, we were unable to provide further updates until this was complete. You mentioned you nearly sought legal advice regarding the issues. I would like to stress that we always encourage tenants to seek legal advice when they feel they need to and would never discourage this. In regards to the other maintenance you reported, your landlord was not happy to proceed as they weren’t urgent and did not make the property uninhabitable. You mention in your review that you were charged an early release fee to leave the property. This is standard practice when a tenant breaks the tenancy agreement and the funds are paid to the landlord, Julie Twist Properties did not profit from this payment. If a property is still habitable, the early release fee applies as it is the tenant who wishes to break the contract. As frustrating as the above may have been for you, Julie Twist Properties are bound by what is instructed by the landlord and therefore feel we cannot accept fault for the issues you experienced. I am happy to see that you have found a new property to move into and wish you the best in the future. Julie Twist Properties
1/5
TrustpilotI was added to their mailing list by…
I was added to their mailing list by simply sending a question to their agency about a property for sale. Instead they sent a spam sales email without answering my questions. Then spam email had no "unsubscribe" button on the email as required by law. DO NOT TRUST this company. This was review was prompted as they asked me to review them.
5/5
GoogleMy friend and I are renting for the first time in Manchester and had the most amazing experience with Julie Twist! Every member of the team was incredibly helpful and went above and beyond to support us. A huge thank you to Lucy Peskett and Chloe for all their hard work and guidance throughout the rental process
5/5
GoogleKelly has been an amazing Property Manager, responding promptly to emails and being super helpful the very few times we had issues in the property. Had to leave the property due to a change of circumstances and made finding a replacement tenant very easy and straightforward. This agency deals with any repairs, requests and changes of circumstance with a human and fair approach. Would recommend to anyone.
Thank you so much Sara for your 5 star review & feedback, we are happy to see you are please with the service Kelly provided.
5/5
TrustpilotLuke - Very Helpful
Luke was professional and polite and answered all my questions with honesty.
1/5
TrustpilotMake renters bid and lure people with low priced ads
Rental market is absurd and Julietwist doesn’t make it any easier. They only represent sellers and not renters. They deliberately put ads with low rental price which leads to high interest. That is basic supply and demand. Make you wait for a week and arrange multiple viewings on the same day and even worse group viewings. And it is to be noted that they do not disclose this while putting the ad. If you like the flat, then you enter hunger games. A form is shared wherein you fill in the details and the MAXIMUM RETAIL PRICE TO BE OFFERED. Which is nothing but bidding. My issue is if you wish to do this, put it on the advert rather than wasting peoples time and energy. My experience, we were 15 people in a single group viewing and there were 4 such viewings one after the other. Imagine the crowd in a 2 bed 600 sq ft house. And then they have the audacity to push us in a fight mode with one another. Stop this crap or at least stop lowering prices to use as a bait.
Hi Uzma,I am regretful to see this review, as I know you had an offer accepted on one of the properties you viewed with us which you didnt progress with due to a change in your move in date circumstances. When we advertise properties we don't put ads with low rental price to lead to high interest. Our process is to research what the market value is through looking at recent trends & using data bases to obtain this information. We then to present this to landlord who then agrees / disagrees what has been proposed. When the landlord agrees the rental value the proeprty will then go to market advertised at the value agreed.You state that you were made to wait a week to view the two properties at Salford Quays development you were interested in. Regarding the first property, this was advertised on the 29th March, you contacted us on the 29th March to arrange a viewing which was booked in for April 2nd which was under a week. The same happened with the 2nd property at City Lofts you were interested in. It was advertised on the 31st March, you contacted us on the 31st March & we booked you in to view again on the 2nd April. Our diary is managed to be as productive as possible & to minimise the impact on current tenants with time taken to show apartments we book in small groups of upto 4 applicants at a time. You were verbally told that these were small group viewings over the phone when you booked the two viewings with one of the members of our team so you were made aware. We manage our viewings in windows and only book up to 15 applicants per property. We don’t do more than this as we want to give people looking for a property the best chance at securing a new home. If you like an apartment after viewing you then are asked to complete an offer questionnaire which provides the landlord with a standardised process to review any offer that is presented to them in order to make the right decision. The first question states ‘Offer Price’ which gives you the chance to state what rent you would like to offer, it doesn’t state ‘Maximum Rental Price To Be Offered’. The offers then are presented to the landlord on one spreadsheet, these are all final offers. We don’t ask applicants to increase their offers at any point before submitting the offers or after these offers are submitted. Following your two viewings, you emailed a member of the lettings team asking for the offer questionnaire which was emailed to you on the 3rd April. You offered on both apartments on the 3rd April.The 2nd property was your preferred apartment but unfortunately the landlord accepted an alternative offer on this, and we updated you applicant regarding this outcome on 3rd April at 15:21. You emailed the same person in the lettings team to tell them that your maximum offer on the first property would be £1300pcm, which was £50 above the advertised price. We did not ask you to increase this, this is what you wanted to offer. It was great that you managed to achieve a successful offer accepted on the first property you viewed on April 4th. You were aware that the available move in date was May 11th, however it was unfortunate that you contacted us later that day to say that you could not progress as you would need a much later move in date as you still needed to serve notice to your current landlord & if we had other offers to then go ahead with those. We acknowledged your update on April 5th & we stated that we will continue to help you with your search for a property, which we would stil llike to do. Hope this helps you to understand the process a bit better & that we pride ourselves on the service we offer not only to landlords but also to the many people who we help with their property search. Nothing gives us greater satisfaction than helping an applicant secure a new home. Thanks,Darren
5/5
GoogleTo be frank, the sale of my flat in Manchester was a nightmare, for reasons that are too boring to go into. However, while various solicitors did what solicitors do during the 11-month process (or failed to do, a lot of the time), Paul Sutemire was reassuring throughout and made sure things got done when they needed to be done. Just one thing, Paul - maybe have a chat about dropping those solicitors from your roster, absolutely useless.
Thank you very much for your kind words Benjamin and feedback noted!
5/5
GoogleI recently rented a flat through Julie Twist Properties and had a very positive experience. The team was fast, professional, polite, and incredibly cooperative throughout the process. They were warm, kind, and always helpful, making the whole experience smooth and stress-free. I would happily recommend Julie Twist Properties to anyone looking for a reliable and friendly property agent.
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Yes. In The Trusted Agent 2026 awards: Julie Twist Properties, Manchester won Gold.
