Jordan Fishwick Manchester reviews

★★★★★ 5/5

Trustpilot

Quick and Efficient resolution.

Chelsea was very helpful and efficient when working with us regarding some recent needs we had for our rental properties. She has gone above and beyond to ensure that an ongoing issue was resolved quickly and we are very pleased with the service she has provided.

Mark · 11 June 2024

★★★★★ 5/5

Trustpilot

Harriet was great when the solicitors…

Harriet was great when the solicitors wasn't! Between us at Glen Heaton estate agents and her we worked well to get the results for exchange 😀 Thanks Harriet

Angela · 3 February 2026

★★★★★ 5/5

Google

Great estate agents that kept everything moving during a difficult process. Maura was very attentive to our questions and concerns, and went the extra mile in getting things over the line at the end. Would really recommend to anyone looking to move house.

Sean · 16 September 2025

★★★★★ 4/5

Trustpilot

Althought the company may be a bit slow…

Althought the company may be a bit slow at times,I find them quite easy to deal with as a portfolio landlord especially Joely Brooks at the Sale office who always is on the ball.She should get ***** Stars for effiency.H B Beckett (Albany Development)

HARRY · 27 June 2024

★★★★★ 1/5

Trustpilot

Property rental nightmare. Avoid agent at all costs

Though the sales side of the business appears okay, with some great reviews, the property management and rental management side is appalling. To be clear and way of update the Landlord to his immense credit intervened and ensured I did get my deposit back. He had left it to this Agency and assumed they would act more honourable and professional. Where do we start? Maybe the beginning. I rented Woodbrook Tower in Alderley and on agreeing the rent, as advertised, the estate agent then tried to increase it 10% right as I was about to sign. Yes incredible and they had no other offers and the property was empty. They then told me it would be cleaned professionally. It clearly wasn't. Including dirty cutlery, dust everywhere and a coffee machine with mold in. They knew it had not been properly cleaned. Yet that was their job as managers of the property, with an overseas landlord. Even the estate agent showing me around said it was dirty. On access to the property I noticed a lot of flies around. It soon became apparent there was a serious infestation of flies, which was well known and at one point wasps in the top living area of the property. Nothing was ever done and I was even told just get fly killer! The property was also old and had damp. Then I got a notification they wanted to up the rent another 20%. Yes 20%. When I spoke to the Landlord after about this he confirmed this had come from the Agent, who was trying to get more fees. But before that a lady call Jasmine was sent around to photograph and film every room and take photos of all my personal property. It was a massive unexpected intrusion of my privacy. She said she had been told to do it, making out she had that right. That's how they now document an inspection. This was later confirmed in email by her manager. Including photos of any papers on the table or usage of any items in the property. It was incredibly distressing. But that's how these guys like to operate. I also complained about the flies again, but she said that would be down to the landlord (overseas!) to resolve and as property managers they had no involvement or responsibility to me. Finally, after I cleaned the property to a far far higher standard than I inherited it. They told me they would be deducting a full professional clean from my deposit. This is after I was effectively forced out due to them hiking the rent up. As they obviously had someone else lined up. Overseas people it turned out that were happy to pay more. A fellow neighbour told me the property was due major roof repairs and that is probably why it is damp. So please take this as a warning. This was a £2500 pcm property and now rented out to the next people at 20% more. Update: The agents are claiming I wrote some the negative reviews below. Which I have not. Eg Kevin Hainsworth. Surely they know that was not me. They also sent a number of emails saying I was out of order complaining and should be ashamed of complaining. Their own complaints process is line manager based - so there are no true checks and balances. They mark their own homework. I stand by the key facts. 1. Trying to up the rent 10% after I had agreed to be the tenant. (Have emails on it).2. Upping the rent as soon as they could by 20% and no regard to rental laws around that. 3. The flies and wasps infestation. Which l meant two rooms were unusable. 4. Using one of their mobile phones to record my personal stuff, including photographs of tables with my documents on. Without my agreement and claiming the landlord had asked for it. They eventually had to admit that was not true - just blamed him 5. Damp issues - which I accepted around an old house in need of repairs and absent Landlord that assumed he was paying the estate agent to look after everything 6. Dirty kitchen and house not properly cleaned on moving in. 7. Staff focused on themselves and not prepared to think of tenants as clients. Yes they can send me emails saying I should be ashamed of complaining. But that will not fix their ethics. They can bully but with the majority of TrustPilot reviews being the lowest star, at some point they will implode. My story isn't the worst, but their reaction and zero tolerance to feedback and complaints is unique.

Andrew · 6 March 2024

★★★★★ 5/5

Google

I was most impressed by the excellent standard of service I received from Jordan Fishwick in Chorlton, Manchester for the sale of our home. Stewart Grundy (Senior Sales Manager) went above and beyond what was expected. From start to finish, it was an absolute pleasure to work with Stewart. From our initial conversations and throughtout the whole process Stwart was professional and dedicated to finding us a buyer. He was always available via email and telephone to answer any questions we had throughtout the whole process. His expertise in negotiation was invaluable and he went out of his way to ensure that every detail was taken care of. His knowledge of local market trends allowed him to get us a great deal. Along the way we had many challenges. Stewart’s knowledge, experience, and humour, combined with his patient approach made this otherwise stressful event a smooth and successful process. Stewart is simply the best! I highly recommend Jordan Fishwick to anyone looking for top-notch real estate services. All the best to Stewart and his wonderful team. Warmest Regards.

Wahada · 26 February 2024

★★★★★ 5/5

Google

I recently used the Charlton branch to sell my property, Maura was extremely helpful and worked hard to get my sale through after a very long and stressful process. …

Daniel · 16 December 2025

★★★★★ 5/5

Trustpilot

Rental property

We decided to rent our property through Jordan Fishwick and all our interactions with the company have been extremely professional and prompt.I feel it is appropriate to recognise the work undertaken by Joely and her team, who have been outstanding throughout.

Manchester · 28 June 2024

★★★★★ 1/5

Trustpilot

Abusive Chelsea Gardner; Behaviour Endorsed, 🚩😳

UPDATE (5th February, 2024):Investigation into Chelsea Gardner's behaviour completed.I now quote from Martin Moston, director of this appalling agency: "Having formally reviewed your account with Chelsea and compared to her account, she advises she did swear at you once, for which she is frustrated at having let herself down, but refutes any other claim. Chelsea has advised this was in the ‘heat of the moment...' It goes on..."We have not had any other such complaints and the staff member in question has been working for us for 18 months with no question of character and excellent feedback on how they deal with clients..."Additionally, not once did the investigation mention the cold calls from withheld numbers asking about my situation and they are going to "pop down to see me."This started to happen straight after the abusive confrontation with Chelsea, which I told the investigating team about immediately.It would seem that this abusive behaviour that people like Chelsea exhibit towards customers is actively endorsed by senior management of this disgraceful organisation. Chelsea has not even received a caution for her behaviour, with senior management taking her side of her deranged story. Plus, this company/ employees misuse personal information and go against GDPR legislation.I will let readers of this review conclude whether to interact with this company or choose a more friendly, professional agency.January 26th, 2024.Wow...where do I start , 😳? I had two viewings booked today.First viewing there was a mix up with postcodes by another employee, but I got there within the stipulated time, just for Chelsea to leave, even though I had fifteen minutes remaining and was at the correct place.So I sent emails to Chelsea and the rest of the team, but they (especially Chelsea) can't seem to admit their mistakes or say sorry.I then had another viewing at 4:30pm, and arrived there by 4:20pm. I then received an email saying the viewing was cancelled. I phoned the office, and they said it was not cancelled and Chelsea would be there.What happened next is unbelievable:Chelsea arrives and I told her my name and viewing time. She said it was cancelled due to my conduct!!! I had ready wasted the whole afternoon for these viewings, so questioned Chelsea's decision.She then went ballistic and started screaming and shouting whilst calling me all the foul, discriminatory names you can imagine. It got to the point I had to walk away as she got in my face threatening to slap me and get 'bad men from Manchester' to sort me out!!!She is one disturbed and unprofessional individual I have ever encountered.Suffice to say, I have lodged an official complaint and will update this review when I know the results. However, I implore everyone wanting to use an estate agent in Manchester, whilst avoiding this one like the plague until they sack employees such as Chelsea.

Kevin · 6 February 2024

★★★★★ 5/5

Google

Jordan Fishwick in Chorlton were excellent at marketing our house - quick, efficient with the viewings and got us a quick sale at a great price. Kept us up to date and informed throughout the legal process that followed.

Karl · 24 August 2025

★★★★★ 5/5

Trustpilot

Great Job Jason & Debbie

We had several viewings within a few hours of the property going on the market, they were all well vetted which gave us the confidence required to proceed. We were kept updated throughout the process and every questions or query we had was professionally answered. We were in safe hands and delighted that we managed to find a suitable tenant quickly.

Alex · 2 April 2026

★★★★★ 5/5

Google

Reviewing both as a renter (departing) and new owner, both through JF. First of all, renting- Joely in particular was great to deal with- responsive and pragmatic throughout the process. Buying- I dealt with Stewart initially and then Maura. Both very responsive and professional and Maura was lovely and very understanding when the process was delayed for a short time due to my Mum being in hospital. Would be nice if JF could now come and take their sign down :)

Natalie · 29 October 2023

★★★★★ 5/5

Google

The best decision I made when selling my flat was choosing Jordan Fishwick. Josh sold my flat within one week for 8% over the asking price! Maura went above and beyond chasing solicitors and the buyer. Without her I don't think we ever would have completed. Throughout the whole process I was always kept informed, phone calls were always returned, I never had to chase anyone.

Kat · 25 July 2024

★★★★★ 5/5

Trustpilot

Had the pleasure of Debra from the…

Had the pleasure of Debra from the glossop office sorting out everything for me . Did more for me than the solicitors I had to pay. What a star Debra was and big thanks to Chris for his help. I would recommend Jordan fishwick if you want a quick sale thank you for all the help…….

Paul · 23 December 2024

★★★★★ 1/5

Google

You better be quick to reply. Otherwise they will pass you over in an instant.... So myself and my partner found the perfect property advertised via Jordan Fishwick Chorlton After trying to contact the main LET agent on multiple occasions a few weeks ago and getting only voicemail. We eventually had to go through the sales phone line. And got a place to see the property. We saw the property with no problem. But the agent at the door assured us it was not a first come first serve situation. And that the landlord would decide via a resume system. Which was perfectly fine. Today. My partner got an email stating that we had got the property. This was at 11:14 AM, My partner was in a business meeting. Within that time the letting agent had called her twice over the 25 minutes she was in said meeting. And obviously my partner couldn't answer. Once the meeting was done she sent a reply back at 11:41. This was only 25 minutes from the email saying we got the property. My partner then proceeded to ring not just the letting agents number. But the office number at Chorlton to no avail up until 11:55. At 11:55 my partner sent another email. Stating she was free for the rest of the day and can be contacted. She continued to try and ring the letting agent. At 12:46 she received another email from the letting agent. Stated that due to the delay we had lost the property to another tenant. So due to the letting agent. Not responding to the Emails. And not responding to her phone. And no one picking up in the office. We had lost out on the property we both really wanted, I will also say that i was also available to be contacted throughout the day. And Jordan fishwick had me in their system and knew i was applying along side my partner. And then failed to contact myself via phone or email. When it was more than possible to do so. We get that there's competition for these properties. But giving people less than 30 minutes to respond then not answering emails or phone calls once we had time to do so is unprofessional. We was also not informed that if we didn't reply straight away. The property would be given to another potential tenant. But after trying to contact the company multiple times to confirm we both feel its very unprofessional as a company, to not have an open line especially when it comes to a property they are willing to give away in less than 30 minutes of contacting you without any warning

Damian · 29 September 2023

★★★★★ 1/5

Google

Nobody ever answers the phones. Was contacted via email & voicemail with an offer for a rental property we had applied for, only to have the offer rescinded almost immediately because I was in work & missed the call. I responded to the email offer just 25 minutes after receiving it, only to get a brief response advising that they had already given it to another tenant & it had been accepted. There was absolutely no curtesy of giving us a chance to call back, there was absolutely no attempt made to contact my partner who was also jointly applying with me. I know that the rental market is competitive, but imagine punishing potential tenants for having a job! I have never been treated with such contempt and disrespect by a business.

Terri · 29 September 2023

★★★★★ 1/5

Trustpilot

Absolutely appalling treatment of renters

Nobody ever answers the phones.Was contacted via email & voicemail with an offer for a rental property we had applied for, only to have the offer rescinded almost immediately because I was in work & missed the call.I responded to the email offer just 25 minutes after receiving it, only to get a brief response advising that they had already given it to another tenant & it had been accepted.There was absolutely no curtesy of giving us a chance to call back, there was absolutely no attempt made to contact my partner who was also jointly applying with me.I know that the rental market is competitive, but imagine punishing potential tenants for having a job! I have never been treated with such contempt and disrespect by a business.

Tibbs · 12 September 2023

★★★★★ 5/5

Trustpilot

Quality staff providing a quality service

I have used JF for several years as my letting agency and on every occasion, they have proved themselves reliable, informative and professional. There may be cheaper agencies out there and there may be more expensive ones, but since Jordan Fishwick has never failed me and has always delivered the goods, I see no reason to take my business elsewhere.On this occasion, their marketing was excellent and led to several offers to rent my flat, and I have naturally accepted one. My main point of contact throughout the process has been Joely Brooks. She has gone the extra mile in terms of making things run smoothly, and finding a very fairly priced decorator to freshen my flat up.So, thanks mostly to her, along with her colleague Yasmin Dowe for making this a seamless and rewarding, trouble free process.

Peter · 1 August 2024

★★★★★ 5/5

Trustpilot

Jordan Fishwick - thank you!

Molly has been helping to manage several rental properties and has been doing a fantastic job. She is super efficient and always a pleasure to deal with. Thanks Molly for all of your support.

Rose · 24 June 2024

★★★★★ 5/5

Google

As first time buyers this whole house buying process can be very daunting, and without proper guidance and advice it can be very scary as well. However, we bought our first property with Jordan Fishwick Chorlton, and I honestly could not imagine doing this whole process again without Maura and her team. We had a particularly difficult time with our solicitors, and Maura was there every step of the way to help us. What information we weren’t getting from our solicitors, she would make up for. She would let us know what to expect next, endlessly call our solicitors, and constantly keep us in the loop about what was going on. Maura was always very professional, would answer emails and phone calls instantly, and we really felt like we were speaking to a friend not a salesperson. I would highly highly recommend using Jordan Fishwick, especially if you are a first time buyer. We will definitely be using Maura and her team when/ if we come to sell this property in the future. Thank you again x

Julia · 25 August 2023

★★★★★ 5/5

Google

Thanks to the whole team at Jordan Fishwick in Chorlton. We really can’t recommend highly enough. Excellent service throughout the whole process, from start to finish. Maura was just amazing. Absolutely nothing was too much trouble and she went above and beyond on numerous occasions. Honestly don’t believe we’d have got this over the line without her! Stewart too was very friendly and professional. Thank you so much for all your help.

DellyBobs · 26 February 2024

★★★★★ 5/5

Trustpilot

I am a returning client with Jordan…

I am a returning client with Jordan Fishwick and they have yet again impressed me with their tenacity, professionalism and sheer results. After having the property appraised by several agents, I chose to go with Jordan Fishwick as I had a good previous experience with them, plus they have a strong presence in the area. They achieved three asking price offers for me after only three weeks in a tricky market. A huge thanks to Guy and all the sales team in Wilmslow.

Frankie · 22 August 2023

★★★★★ 5/5

Trustpilot

House Purchase with Theo Orr

We had a fantastic experience buying our first property with the help of Theo Orr. He made the process easy, enjoyable and was always available to help with any queries we had. He was extremely knowledgeable and professional throughout the whole process which enabled us to move quickly with our purchase. Thank you Theo !!

Hugo · 3 December 2024

★★★★★ 5/5

Trustpilot

Efficient, Clear, and Pleasant Collaboration

Efficient, Clear, and Pleasant CollaborationI have had the pleasure of working with Joely, on multiple occasions as part of my role at Legal for Landlords. I must say that my experience has been nothing short of outstanding. As a legal consultant it is crucial to have clients who are responsive, clear, and cooperative. Joely, has consistently exceeded these expectations.Every question and query I have posed has been answered promptly, often within hours. This level of communication has not only facilitated smooth case progression but has also ensured that no detail is overlooked, which is paramount in legal proceedings and for her landlords. Her positive attitude and cooperative spirit have made every interaction enjoyable. It is rare to find a client who combines professional diligence with such a personable demeanor. Thank you, or your continued professionalism and collaboration. It has been a privilege to work with you, and I look forward more.

Leah · 5 July 2024