5/5
TrustpilotI spoke with Callum Hoser and he made…
I spoke with Callum Hoser and he made me change my energy provider and offered me an amazing bundle that I switched to. He was very helpful and enthusiastic so it was a no brainer.
Trusted Agent profile · Manchester
Verified
Housr Manchester reviews
★★★★★
471 reviews across 1 platform
Manchester, M3 4AP
Part of Housr, see every office.
Housr's office in Manchester is rated 4.5 out of 5 across 471 reviews on 1 platform.
Reviews
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotJess was very efficient and helpful
5/5
TrustpilotWould recommend Housr to anyone!
Housr is great, everything is made 100x easier when renting at uni! Everything you could need is within one app, including unlimited bills packages, and I found this really streamlined the renting process. Also, the perks and discounts on the app are so good, especially at local cafes. Every student should have the app on their phone!
5/5
TrustpilotHousr is so easy to use and has great…
Housr is so easy to use and has great functionality! I had a problem with using my international phone number and the help desk provided prompt and useful advice.
1/5
TrustpilotAwful customer service
Awful customer service. We have been waiting over 1 month for wifi and they still cant fix this for us. The people on the phones claim they will call u back but will never call u back. Never get ur bills from them.
Agent replied · 8 October 2025
Hi Cameron, We’re sorry to hear about your experience and understand how frustrating it must feel to be without Wi-Fi, especially when moving into a new property. To clarify the situation: your router was delivered a day later than planned, and when you flagged that it wasn’t working, we immediately booked a socket installation for the date you requested. On that visit, however, engineers were unable to complete the work as the bedroom they needed access to was locked, and you were unable to unlock it. The appointment was therefore rebooked to ensure the installation could go ahead. At the time, we also understood you hadn’t yet fully moved in, which made it more difficult to resolve things quickly. I can see this issue has been fully resolved for you now, and if you need any further help, please don't hesitate to reach out. Kindest regards, Housr Customer Support Team
5/5
TrustpilotEasy to use, helpful team!
Housr have made bill payments so easy for myself and my flat mate. Chloe was especially helpful in explaining the process and making the switch easier!
1/5
TrustpilotSpam emails
I tried to stop getting emails: unsubscribed and called up twice. Each time I received confirmation I wouldn’t be contacted any more but it did continue
5/5
TrustpilotGreat customer service
I'm really happy with Housr. I spoke with Romarn frequently and he was so helpful with sorting out our bills package. He answered all our questions and frequently updated us any progress making the process easy and stress-free.
5/5
TrustpilotGreat customer service
I wrote an email in to Housr to clarify something I was confused about on a statement. Jess B explained everything well and cleared up the confusion. The reply was also quite quick maybe 2 or 3 days maximum which isn’t bad.
5/5
TrustpilotFighting for me
They really helped with the issue I had, whilst still offering competetive rates and exchanges for me. The team remained friendly and helpful throughout. Thank you!
5/5
TrustpilotI’ve had some payment problems with…
I’ve had some payment problems with setting up payments plans but Jess B has been really helpful in helping me get set up and clear any confusions as well as being proactive! Great and seamless experience thanks to her
5/5
TrustpilotEasy to Use
I like how easy the app is to use and it’s also visually appealing, so I’m able to find the information I need quickly. The map feature is very handy as it displays where the property is and shows how far you are away from restaurants, supermarkets or university.
5/5
TrustpilotPerfect app for student housing
The app is perfect for students and so easy to use. The best feature is roomie which means i can fill a space in my house when my freinds go on placement. It’s a super convenient way to rent a house and do bills. I would definitely recommend.
5/5
TrustpilotAaron was so polite
Aaron was so polite, effective and easy to communicate with
5/5
TrustpilotGreat customer service
I have had a great experience up to this point, and the customer service has been prompt and very helpful. Jess B has sorted out the queries that we had about our bills amazingly.
5/5
TrustpilotVery patient and understanding of late…
Very patient and understanding of late payments/miscommunications. Jess B specifically walked me through processes which were otherwise unclear, and was especially patient when I disappeared for a while due to personal issues.
1/5
TrustpilotSTUDENTS AVOID THIS COMPANY AT ALL COSTS!!!
My experience with Housr has been nothing short of a nightmare. We chose them because they claimed to manage all our bills for us, but this has proven completely untrue.
Agent replied · 20 November 2025
Hi Georgia, We’re sorry to hear you’ve had a frustrating experience, but we do want to clarify a few things for accuracy. A TV licence has never been included in your package, it is not listed on the utilities form, in your confirmation email, or mentioned in any communication from our team. Any water letters would have been from the supplier during the transfer process, which is common practice and something we followed up on each time you contacted us. There is also no admin fee on any Housr package; a new team member was mistaken mentioning this, which we apologise. In our next communication with you, we corrected this immediately. The price you were quoted is the price confirmed in your sign-up and has not changed. We’re sorry about the delays you experienced, and we’re working to improve this, but we want to reassure readers that your services were set up correctly and no unexpected fees were added.
5/5
TrustpilotOscar from housr called and gave all…
Oscar from housr called and gave all information and details on their bills package to help make my decision easier. Nice guy, friendly service, quick responses.
5/5
TrustpilotFabulous app
Fabulous app! I used this app to get my house for next year and it was so easy to use. At one point I needed to reach out to the staff and they were so lovely and helpful!
5/5
TrustpilotShay was really helpful with all…
Shay was really helpful with all aspects of signing up for the bills package, very happy with the package.
5/5
TrustpilotBrilliant service
Had a lovely lady, Faye, help me out! She communicated perfectly and was super quick with responses making sure all of our needs were met! Thank you so much!!
1/5
TrustpilotThe worst place to get your bills…
The worst place to get your bills sorted. So many hidden charges, we have stopped using our heater completely and still they are sending us warning mails about over usage. And to think this is a company that was built to help students sort bills is disgusting. How are you expecting us students to pay you so much in credit? Houses on our and area are paying 300 per month in bills, our package makes us pay 416 no matter the month or the usage and still we are being told we have exceeded every month. This is the worst nightmare a student can’t go through while studying at university. The fear that the bills are going to explode at the end of the year is so scary. I pray no student takes Housr ever
5/5
TrustpilotI spoke with Shay about my student…
I spoke with Shay about my student house bills and he was so helpful, rang me as soon as I looked at a quote online to answer any follow up questions and help me with details. He was also really speedy with reply’s on email or text when I had questions and worries. Would definitely recommend to other especially students as it makes doing bills so much easier!
5/5
TrustpilotHousr, Callum
Had a call with callum. It was very quick and effiecent to organise the details and get set up.
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