Trusted Agent profile · Manchester
Verified
★★★★★
470 reviews across 1 platform
Manchester, M3 4AP
Part of Housr, see every office.
Housr's office in Manchester is rated 4.5 out of 5 across 470 reviews on 1 platform.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
1/5
TrustpilotSo everything seemed fine until we…
So everything seemed fine until we recieved letters saying we haven’t payed our electric bill - so they haven’t been paying our electric and they told me to pay our overdue bill and after around 8 calls I’m fed up and nothing has been sorted - DO NOT GO WITH THIS COMPANY - they are completely useless and a complete waste of time!!!
5/5
TrustpilotVery good service and very helpful with…
Very good service and very helpful with all our queries. We dealt with Mini and he was very knowledgeable on every topic
5/5
TrustpilotReplied quickly to message about…
Replied quickly to message about Router. Julia was quick with responding and made it easy to follow! Thank you.
5/5
TrustpilotDylan was really helpful and…
Dylan was really helpful and understanding made the experience really pleasant
5/5
TrustpilotCallum was great
Callum was really informative over the phone and answered all the questions I asked him
1/5
TrustpilotDo not pick them
overpriced with poor customer service, every staff member we have spoke with states completely different thing, evident that staff lack training and knowledge of business. Would not recommend to anyone, better off sorting your bills personally rather than this poor company.
Hi Olivia, We are really sorry to hear you got conflicting answers from different members of our team. That's not the level of service we want to give, and it's feedback we'll take onboard. July is our busiest month for move-ins, with the team working flat out to get houses ready ahead of the new academic year. While this isn't an excuse for the service you experienced, we hope it's helpful context. We hope, throughout the year, you'll get to experience the good service our team can provide. On the package itself, a few things worth knowing when comparing to using a traditional supplier: your package is unlimited energy and water, so there's no usage cap and no surprise final bill at the end of the year, all for one fixed monthly price for your whole tenancy. Everyone in the house pays only their own share - no chasing housemates, no shared account. It also comes with free Contents Cover included (up to £1,000 for your phone, £1,250 for your laptop, plus up to £5,000 tenancy liability cover), and we handle all the supplier admin, so there's nothing for you to set up or manage. I can see in this case you'd also managed to secure a free broadband upgrade for the entire year. Again, we appreciate and take on board your feedback. And hope that we can continue to improve and provide the service you expect from us. Customer Support Team
5/5
TrustpilotExcellent Service from Jess B
I had a great experience with Jess. She was extremely helpful, professional, and patient while assisting me with sorting out my utility bills. She explained everything clearly, answered all my questions, and made the whole process much easier and less stressful. Her friendly attitude and excellent customer service were greatly appreciated. Thank you, Jess, for your support and dedication. I would highly recommend her assistance to anyone needing help with their household bills and utilities.
5/5
TrustpilotCarter was really helpful and got me…
Carter was really helpful and got me set up In no time 👍🏻
5/5
TrustpilotHelpful
Callum Meldrum was very helpful over the phone and email with helping my set up utility bills.
1/5
TrustpilotStressful experience
My son had a cold call from Housr and asked them to email the information. He did not agree to anything. Then over 2 weeks later he was sent an email saying the 14 day cooling off period was finished and he couldn’t cancel without incurring large fees ! He emailed back saying he had not had any information and was not aware he had signed up to a contract! He has had 3 subsequent emails saying he would have to pay and each time he has said he has had no information since the cold call and has not agreed to anything. It has taken a phonecall from his parent to the company to make them listen to what has happened. They still believe a contract has been agreed if a student says yes on a cold call with no further information given to them. During this period my son has been worried that he owes this company money !!! Unacceptable business practice and I would not use them.
Hi Philippa, Thanks for taking the time to share this. I’m really sorry for the stress this situation caused your son. We understand how important it is that students are fully informed before committing to anything, and we take that responsibility seriously. In this case, your son did agree to the terms and set up of a package during the initial call, but we recognise that the follow-up communication wasn’t to the standard we expect. Once it became clear that he hadn’t received the necessary information and follow ups, we acted as quickly as possible to cancel the package and waive all cancellation fees, we completely agree that this was the right thing to do. We’re reviewing this internally to ensure every customer gets the right level of follow-up and clarity after a call, and we appreciate you raising it. If there’s anything more we can do to help, please don’t hesitate to reach out.
5/5
TrustpilotMini was amazing!
Mini was so lovely and helpful. Made it so easy to understand everything. Thank you so much!
5/5
TrustpilotGreat customer service!
Spoke to Tyler, fantastic customer service, very helpful, super supportive and genuinely trying to help. Couldn't recommend them enough!
5/5
TrustpilotDefinitely recommend!
Really impressed with this company. They’ve made sorting and splitting bills so simple, which has saved me a lot of stress as a student. Big shoutout to Patrick in customer support, he’s always been quick to reply and super helpful whenever I’ve had a question. Makes the whole process feel easy and reliable.
5/5
TrustpilotEasy renewal, Shay was great!
Seamless service,Shay was more than helpful in helping me renew our package for a second year running. Would highly recommend
5/5
TrustpilotKane was very kind and helpful he…
Kane was very kind and helpful he explained everything clearly and fixed my issue swiftly and effectively.
5/5
TrustpilotApp is very easy to navigate
App is very easy to navigate, and quite easy to visit and have a look at multiple different properties from different realtors. Very easy for students looking to find a house at university.
5/5
TrustpilotGreat!
Callum was amazing! He tailored the offer to what we needed, gave clear instructions and speedy replies.
5/5
TrustpilotDylan was a really great help
Dylan was a really great help. He immediately helped me with my issue
4/5
TrustpilotI had made a mistake when setting up my…
I had made a mistake when setting up my account and ended up paying bills that were not for my house. Immediately i had a reply from the people at Housr with immediate responses over email from Selim and Julia, who were patient and understanding, as well as giving constant updates. Thanks so much for all the help
5/5
TrustpilotDylan was really helpful with helping…
Dylan was really helpful with helping me sort out my bills.
5/5
TrustpilotCarter was great help 🙌🏽
5/5
TrustpilotStudent Bills
Callum was really helpful and knowledgeable, made the process really easy!
1/5
TrustpilotTaking Advantage of Students
I was recommended Housr for our student bills by our estate agents and had a call to discuss a quote. During the call, they said a contract would follow and at no point it was made clear that I was agreeing to anything. It seemed all terms would be in the written contract that they would send later which I could review with my housemates.
Hi Lilly, I’m sorry to hear you felt misled, that’s not the experience we want for anyone. For clarity, on 6 May, a contractually binding verbal agreement was made on the call. During that call, our advisor explained that: The agreement was contractually binding, our full terms & conditions would follow via DocuSign (which was sent), and a 14-day cooling-off period would begin from the verbal agreement, during which you could cancel without fees. We then sent a confirmation email on 10 June, along with further follow-ups outlining the package and next steps. When a switch to another supplier was later requested after the cooling-off period, our system objected to the transfer (a standard industry process when there’s an active agreement). I can see your account has now been fully cancelled and settled, and there is nothing else you need to do. Best, Customer Support Team
5/5
TrustpilotPatrick Dunn was very helpful
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