5/5
TrustpilotAmazing
Amazing, get discount for drinks and points! i love housr
Trusted Agent profile · Manchester
Verified
Housr Manchester reviews
★★★★★
471 reviews across 1 platform
Manchester, M3 4AP
Part of Housr, see every office.
Housr's office in Manchester is rated 4.5 out of 5 across 471 reviews on 1 platform.
Reviews
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGreat customer experience
Great customer experience. Dealt with a customer support representative called Carter who was helpful
5/5
TrustpilotReally good communication throughout…
Really good communication throughout setting up my bills package. Would recommend to all students
5/5
TrustpilotThankyou to Shay O'Neill for always…
Thankyou to Shay O'Neill for always being available for a call and sorting all my issues quickly, and effectively. They are outstanding at their Job!
2/5
TrustpilotIt’s Alright …
More expensive than if you sort your bills individually, obviously more convenient this way but they also took money for wifi we weren’t receiving and then took around a month to process the refund.
Agent replied · 27 July 2025
Hi Leo, Thanks for your feedback, and I’m really sorry to hear about your experience. While our packages may sometimes work out more expensive than sorting bills individually, they’re designed to offer convenience, clear monthly payments, and shared accountability, especially helpful in student houses. I understand it’s disappointing that things didn’t feel seamless in your case. Regarding the Wi-Fi refund, I’m sorry it took longer than expected to process, we aim to resolve these much faster, and delays like that aren’t the norm. As for the pizza offer, it was one free medium pizza per household per week, which ran for a set promotional period that covered the academic year. That said, we’ll take this feedback on board as we improve future promotions. Finally, I’m sorry to hear you’ve struggled to get a reply from our team. That’s not the level of service we aim to provide. If your house is still experiencing issues, please reach out again and we’ll make sure it’s escalated properly. We really do appreciate you choosing Housr, and we’re here if you need any further help.
5/5
TrustpilotJess B was so patient and lovely always…
Jess B was so patient and lovely always being respectful thank you for being so helpful!!
5/5
TrustpilotShay’s Customer Service
I needed help sorting out bills for my flat on very short notice, and Shay absolutely delivered. His turnaround time was unbelievably fast, he responded to every issue with clarity and speed, even when I threw things at him last minute. Nothing was too much trouble, and he handled everything with calm professionalism and a genuine desire to make things easier.
5/5
TrustpilotVery easy to use and really helpful and…
Very easy to use and really helpful and trustworthy
5/5
Trustpilotamazing i loved it on the app very…
amazing i loved it on the app very helpful
1/5
TrustpilotHorrible costumer service
Horrible costumer service, we haven't had a whole month of wifi since being with housr, not to mention its our assessment week at university and we haven’t had Wi-Fi for over a week. Absolutely horrific costumer service.
Agent replied · 7 July 2025
Hi Noura, I’m really sorry to hear about the Wi-Fi issues, especially during your assessment period. We completely understand how frustrating this must have been. As soon as we were made aware of your issues, we shared details with our broadband team and offered a temporary dongle to get you a connection while resolving your issues. When we heard from you again on Wednesday, we escalated it immediately and the issue was resolved. After you informed us on Friday that the issue had returned, our broadband team confirmed they spoke to a housemate, arranged compensation, and confirmed the dongle was on its way. We’ve offered a full month’s compensation for the inconvenience, and we hope that helps. We’re always here to support, but please do let us know as soon as anything goes wrong so we can as fast as possible. Thanks Housr Support Team
5/5
TrustpilotReally easy app to use and super helpful
5/5
TrustpilotReally easy to use
Easy to use and helpful for society events
5/5
Trustpilotfab sponsor for cheer this year really…
fab sponsor for cheer this year really helpful
5/5
TrustpilotI love Housr for booking my social…
I love Housr for booking my social events.
5/5
TrustpilotEasy to use and all in one place
5/5
TrustpilotJulia helped me a lot with providing a…
Julia helped me a lot with providing a practical solution to my concerns.
5/5
TrustpilotJess B
Had an issue with direct debit payments, and Jess B was very helpful in resolving the issue quickly.
5/5
TrustpilotSuch quick replies and helpful with…
Such quick replies and helpful with giving information and solving my many queries:)
5/5
Trustpilot10/10 such a good app for students
5/5
TrustpilotSo good and helpful for uni things
5/5
Trustpilotamazing experience so easy to get…
amazing experience so easy to get tickets
5/5
TrustpilotLove this app so good for uni
5/5
TrustpilotGood app
Great app to book event etc through
5/5
TrustpilotBilling dates sorted
seamless experience sorting billing dates, issues were thoroughly explained and sorted quickly. Jess B was great! Thank you!
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