5/5
TrustpilotCustomer service
On Thursday, I spoke to one of the Housr staff (Judah) and he helped me go through my bills package. He was very pleasant to speak to and was very helpful.
Trusted Agent profile · Manchester
Verified
Housr Manchester reviews
★★★★★
470 reviews across 1 platform
Manchester, M3 4AP
Part of Housr, see every office.
Housr's office in Manchester is rated 4.5 out of 5 across 470 reviews on 1 platform.
Reviews
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotCallum helped me out massively
Callum helped me out massively. Great communication and explanation making the process smooth and simple. Thank you :)
5/5
Trustpilothelpful and responsive team
Overall, I’ve had a positive experience with housr. Jess B handled my situation very quickly and professionally, with frequent communication throughout. Amazing customer service.
5/5
TrustpilotShay was very helpful
Shay was very helpful. Answered every question and cleared up any confusion, making choosing HOUSR an easy decision.
5/5
TrustpilotExcellent Service
Shay was very insightful, broke down everything to me clearly and answered all the questions I had!
1/5
TrustpilotSTILL waiting on a refund from MONTHS…
STILL waiting on a refund from MONTHS ago £500 worse off DO NOT USE THIS COMPANY
5/5
TrustpilotJulia responded to my questions quickly…
Julia responded to my questions quickly and explained things very clearly. I am so glad I spent the past year with Housr.
5/5
TrustpilotThe best
Made finding a house for uni much easier. The bills are really affordable in comparison to other places and the way their app is set up makes things convenient. Can’t recommend more.
5/5
TrustpilotJess B was quick to respond to my query…
Jess B was quick to respond to my query and amend the issue in an effective and professional manner. Thanks!
5/5
TrustpilotApp really simple to use found it…
App really simple to use found it really helpful. The bills package was flexible for our needs and really recommend for anyone trying to find student houses to sort out their bills
5/5
TrustpilotAimee assisted me and my friends…
Aimee assisted me and my friends through every step of the process patiently. Could not recommend her more, so friendly and professional 👏
5/5
Trustpilotamazing housing company!
housr is an amazing housing company! so friendly and easy to use
5/5
TrustpilotThe app was very easy to use
The app was very easy to use, the staff were very friendly. The bill package options were adaptable to our needs. We highly recommend for anyone needing a student house. :)
5/5
TrustpilotHousr
The app is really easy to use and its easy to set up. Also great to see exactly how ur bills r being split up and what u are paying for
5/5
TrustpilotThe app was easy to navigate and very…
The app was easy to navigate and very reliable. From first year onwards, their brand ambassadors have been excellent and my flatmates and I found out second year house on here.
5/5
TrustpilotGreat work!
Jess B is very helpful with my shenanigans and made my issue a lot more clear. Thank you 🎉
5/5
TrustpilotSuper helpful layout and easy to find…
Super helpful layout and easy to find the events for cheerleading!!
5/5
TrustpilotHelpful and patient
I had a good experience with Julia. She was very patient and answered every question I had.
5/5
TrustpilotEven though I made a mistake in…
Even though I made a mistake in submitting readings Jess B was so helpful and updated them all - would recommend!
1/5
TrustpilotExtremely Disappointed, Still Waiting for Refund After 3 Months
We ended our contract with Housr over three months ago, and we are still waiting for our refund of nearly £500 for unused utilities.
Agent replied · 2 November 2025
Hi Wing, We’re sorry to hear you’ve been frustrated by the delay, but we’d like to clarify what happened. The refund couldn’t be processed initially because you'd removed direct debit details from your account, which meant there was no active payment method for us to send the funds to. We informed you of this at the time, and once you got in touch with us to provide updated details, the refund was requested the same day. While we appreciate how important this refund was, the delay wasn’t due to inaction on our side, but we apologise nevertheless if this has caused any frustration. We’re glad the payment has now been completed and appreciate your understanding. Kindest regards, Housr Support Team
5/5
TrustpilotAmazing app
So easy to use and perf way to get tickets!
5/5
TrustpilotHousr has been great in helping with…
Housr has been great in helping with society events !!!
5/5
TrustpilotEasy to navigate
Great app, really easy to navigate the tickets I need!
5/5
TrustpilotAmazing app always great customer…
Amazing app always great customer service from Noah of course
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
