Every review we hold for the Manchester office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotI did the hard work myself
I was asked to reduce the price which was literally to try for a quick sale as possible and not for what was best for me. Viewers complained they couldn’t easily get hold of Express Agency. Viewers also said they were pushed to market their property with Express Agency rather than deal with the viewing of my property.When I asked Luke to chase my buyers up after a viewing this didn’t happen. I found out from the viewers myself when they viewed a second time directly through me. In fact I can safely say I made the sale! Express Agency advertised only!
Michael · 3 April 2024
★★★★★ 5/5
TrustpilotGreat communication
Mia Nelson has been dealing with our purchase of a property and has been amazing! Gave us the chance to purchase our dream home. Great and quick communication and a willingness to get everything moving in the right direction as quickly as possible. Thank you, Mia!
Kimberley · 24 April 2023
★★★★★ 5/5
TrustpilotLuke is good
Luke was responsive, professional and fully aware the case. He call me back straightaway and keep checking the progress, he contacted the seller proactively and made the sale happen.
Mr · 30 May 2024
★★★★★ 5/5
TrustpilotFantastic service
Elliot was fantastic constantly trying to find a sale, and then each person that was then involved helped massively, Paul was also great constantly chasing. Fantastic experience all round
Matt · 30 May 2024
★★★★★ 3/5
GoogleDaniel was very knowledgeable and helpful in explaining what they do and the costs. However he said he would email me to confirm what he had advised but didn't. Shame I was seriously considering the selling option they offered.
Andy · 29 October 2023
★★★★★ 5/5
TrustpilotLauren was excellent throughout all of…
Lauren was excellent throughout all of our dealings with Express Estate Agency. She kept us up to date with the progress of the sale and was very responsive to all our questions.I cannot recommend Lauren or Express Estate Agency highly enough
Thomas · 8 September 2023
★★★★★ 5/5
GoogleStacey was very professional with our conversation about my sale, made me very confident things will go quickly and smoothly 🤞 …
Dave · 24 September 2024
★★★★★ 5/5
GoogleAmelya has been polite, efficient and helpful. She has kept us informed all the way so far. Let's hope for a quick sale now.
David · 20 August 2024
★★★★★ 4/5
GoogleSam was a professional agent and was very interesting to speak with. I would sell the house to her with confidence, but it would have to be at asking price. Committed to buying another house. Alan
Alan · 28 December 2023
★★★★★ 5/5
TrustpilotEfficient booking system
Me and my wife booked a viewing on a property last week. Amelia was very efficient booked us in 10 minutes after the enquiry being made, sent over the relevant information and answered our questions. Even though the property wasn’t for us. Great service.
Alan · 6 June 2023
★★★★★ 5/5
TrustpilotHouse SOLD! Great service!
FINALLY sold my house thanks to this estate agent! Was on with local agent for over 18 months - someone recommended express estate agents and our house was sold in 2 weeks!! Great company, lovely staff - Elliot was great, always available and kept us informed. Recommend!
FJones · 3 March 2023
★★★★★ 5/5
TrustpilotRichard is professional agent
Richard is professional agent. Hi very fast start prepare paperwork and contact with seller. Good job. Thank you. Kind regardsDanuta
Danuta · 18 October 2024
★★★★★ 4/5
TrustpilotDaniel has been very helpful
Daniel has been very helpful. We have accepted an offer for £15k less than the asking price, on the priviso that the buyer is prepared to wait until we can find a suitable property. The property remains on the market in case we can find a buyer willing to pay more
Lawrence · 22 September 2022
★★★★★ 1/5
TrustpilotBooked a home viewing and no one showed up
If you're trying to buy a home I'd highly recommend avoiding this estate agents.To start with getting in contact with Express Estate Agency was very difficult. We filled out the online form to book a viewing and it still took texting and calling repeatedly to actually secure a booking.This all proved to be a waste of time after we booked our appointment to view a property, only for no one to arrive to show us around! Our booking was at 10am, we rang the estate agents repeatedly to find out what was happening and repeatedly got the automated message that "no agent was available to take our call right now". After 45 minutes of waiting, we finally gave up and left the property without viewing it.We're very annoyed, we drove 1.5 hours there from our current home and 1.5 hours back - a total of 3 hours driving and 45 minutes waiting around, all for nothing!
TRC · 9 March 2024
★★★★★ 5/5
GoogleAimee was instrumental in getting the offer over the line. Tremendous support and kept me informed all the way 👍👍 …
Aaron · 24 September 2024
★★★★★ 5/5
TrustpilotA1 service
I turned to Express after being let down by a local agent. James was great. Everything was explained in a way I understood and communication was always prompt. I would definitely recommend James Latham at Express Estate Agency. Vince Chapman
Rachel · 1 September 2023
★★★★★ 1/5
TrustpilotAvoid at all cost
Where to begin. Charlotte promised us all these platforms and right move pro and here and there. At the end, people came through the same rightmove, same in same out, much lower value than what thought we would get. Many people who came to view the house mentioned how hard their online booking system is. It was always really hard to get in touch with them. The worst was their "sales progressor", who would touch base with us once in a blue moon and who you had to almost beg to get an update on your sale. The cherry on the cake is that we still had to carry out the viewings and then at the end, these people swoop in to cash a hefty commission. Avoid at all cost.
Rajiv · 5 March 2024
★★★★★ 5/5
GoogleExcellent communication, understood exactly what I needed to achieve and made it happen. Thank you James.
Tony · 4 December 2024
★★★★★ 1/5
TrustpilotSHOCKING CUSTOMER SERVICE FROM START TO FINISH
Firstly not coming back to me after making an offer, I had to chase them to put the offer forward and also they didn’t come back to me several times after making various phone calls.I then requested to deal with a different member of staff due to them repeatedly not coming back to me.After I submitted my THIRD offer I was told that the vendor had not declined the offer this time and that they were thinking about it, as it was very close to the asking price at this point. 48 hours later, this morning, still waiting for a response on the offer I made, I receive a phone call from them telling me ‘sorry it’s now sold’.At no point did they contact me to say we have had another offer do you want to increase, I was completely in the dark the whole time. A simple phone call would have done the trick.I was simply trying to buy a property but Express Estate Agency have made it the most difficult and awkward experience. No chain, funds available, would have been the easiest sale known to man if the staff knew how to communicate with people properly.Apparently the lack of response after the offer that came in against mine, was due to the property ‘not being her property’, well I am sorry but she is a manager and you work for the company so how can it not be ‘your property’ when you have dealt with my enquiry after poor service from the first member of staff!!She was also very patronising on the phone and made the comment ‘well if your funds did allow to go higher you might of bought it for £400k’, well my funds DID allow to go much higher thank you very much but it’s called negotiation and communication, two skills of which BOTH staff very clearly lack! In the space of that 48 hours I could have counter offered several times but I wasn’t even given the opportunity due to not even knowing the outcome of my previous offer.Worst estate agency I’ve ever dealt with in my life and I will never deal with them ever again and I suggest nobody else does too.
Chris · 29 February 2024
★★★★★ 5/5
TrustpilotJoanna was so professional and involved…
Joanna was so professional and involved in handling the sales of our flat, she tirelessly carried us along throughout the journey and never left us in the dark even when we thought the buyer had pulled out. She always kept us reassured, calm and informed. Would definitely be needing your service again.
Adesola · 15 July 2022
★★★★★ 5/5
TrustpilotThank you Ryan for helping us negotiate…
Thank you Ryan for helping us negotiate a fair price on our new purchase. Appreciate that you worked throughout your evening and weekends to get things sorted for us. Thanks again for your help!
JAS · 17 January 2024
★★★★★ 1/5
GooglePoor from the get go! Unable to get hold of property sales person surprisingly always on the phone and does not call back. With the whole sales process it is a joke! They cannot sell your house in 30 days as stated on their letters and no it is not a cash purchase either. It was always me having to do the chasing and lucky enough I sold to a family friend who was willing to co operate with me and get the ball rolling. I knew more information than this estate agency! I knew when completion was going to happen a week before they tried to tell me. Their online portal is poor and just a very bad experience overall. No sales board outside the property as promised and the list is endless. Avoid at all cost to be honest, get yourself someone who will do the actual work and promise what they can't deliver. Paid just over £5,000 for fees which I did most of the work behind the scenes!!! ABSOLUTE JOKE!
BASID · 27 February 2024
★★★★★ 5/5
TrustpilotReview of video call
Chantelle was efficient and professional. She gave useful information clearly and succinctly explaining process and options very well, keeping video link time to the minimum required and did not try to push actions onto us.Very impressed
Ian · 30 November 2023
★★★★★ 5/5
TrustpilotJames has been amazing keeping me in…
James has been amazing keeping me in the loop the whole way. This process has been so depressing with Purple Bricks messing me around and causing me stress and upset. But James has been amazing and I just want to say thank you.
Cherelle · 30 May 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
