Express Estate Agency Nationwide reviews in Manchester

★★★★★ 1/5

Google

I would give no stars if I could! Horrible experience! They helped sell a house for me, at the beginning it sounded like everything was complete and I think I posted a good review, so i had to follow it up with another review after finally completing the sale 11 MONTHS later! A new person calls me everytime they want to discuss any details about the sale etc, they never know where the last person was at with the sale so I was just constantly repeating myself! I can’t remember the amount of times, I was asked for copies of ID’s, and other docs! Sent the same docs to so many different people! They took so long that the buyers mortgage offer expired, and we had to start again! I am glad it’s finally over, and I don’t have to deal with this company anymore! Avoid at all costs!

Mohammad · 26 June 2024

★★★★★ 1/5

Google

DO NOT BUY OR SELL We were looking to purchase a property. We had made an offer 10k above the asking price. We were promised by richard that he would contact the seller and get back to me in the evening but no response was given! This went on for a week untill they stopped answering my calls, i only found out through their website that the offer was rejected. No opportunity for a counter offer and was being kept in the dark for the entire time. I have tried to contact them but they are never available to answer and always get the very unhelpful link to a form so someone can contact us which i have completed multiple times but received absolutely no response. I would advise sellers and buyers to not buy or sell with this company due to their very poor customer service. I would give a minus score if i could .

Aish · 26 June 2024

★★★★★ 5/5

Trustpilot

Everything has been positive from the…

Everything has been positive from the outset. Easy to communicate with the agent,always avaliable to talk or quick to return a call. Plenty of viewings arranged in a short space of time.

Mr · 24 June 2024

★★★★★ 5/5

Google

The starting videocall was about 30 mins, very informative, very personable and Alex said all the right things and gave me all the information i required to press forward with advertising my house for selling. Down the line Joseph took the lead until the sale was completed. He stayed in regular contact and was very easy to chat to on the phone when he needed me to do something or when I had. Questions.

Simon · 3 October 2024

★★★★★ 5/5

Trustpilot

James was amazing from the start

James was amazing from the start, any questions I had he answered them, no question was silly. The process felt really easy and smooth thanks to him! Would definitely recommend!

Abinaya · 25 July 2024

★★★★★ 5/5

Trustpilot

5 star team

I can't say enough good things about the team! At the start of the experience I had a family death the team were amazing non pushy and sent the photographer for the 2nd time no issues. They sold my house for the price I wanted. Thanks again team especially Mia

Jon · 20 April 2023

★★★★★ 4/5

Trustpilot

early and exploratory meeting …

It was a very early and exploratory chat, so it was not possible to make plans. As far as the discussion went, Nick Barlow was friendly and informative. When the present contract with Fine and Country ends, we will discuss again and hopefully make plans to sell our house through you

Piers · 16 March 2023

★★★★★ 5/5

Google

Easy making contact with Samantha but unfortunately, as we explained we are under contract with current agency until December 2022 and reluctant to break the agreement. Samantha was therefore unable to assist but undertook to make contact again in December. Thank you all for your efforts and apologies for the inconvenience. Regards/June & Geoff Wilson

Geoff · 25 October 2022

★★★★★ 5/5

Trustpilot

Meg was a pleasure to deal with

Meg was friendly and easy to deal with, she was realistic with what actions we could take to get more interest in our property, she was prompt and clear with her communication and always approached the sale of the property in a really positive manner.

Donna · 4 September 2023

★★★★★ 3/5

Trustpilot

My house had to be sold a much lower…

My house had to be sold a much lower price than it was worth in order. Did you get a cell? I had to phone to get answers. I’ve sold my house. It’s 200,000 and I know it was worth a lot more. The photographs I didn’t like and I asked to admit some, but nothing was taken. I’m very upset. Person too buy make offers on the property I like after a phone call from my sister. I find out that the offer it was putting has been rejected like I’ve been told overall I’m very very upset with the company.

Pauline · 12 June 2024

★★★★★ 5/5

Trustpilot

Excellent service

Ryan has been really helpful all day today. He has took the time to respond to emails all day long and has been most accommodating with all of our enquiries. Couldn't fault Ryan at all.

Alana · 15 April 2024

★★★★★ 2/5

Trustpilot

Communication isn't the best

Communication isn't the best. Before deciding to sell with Express they regularly contacted me with a whole load of reasons why my previous agent wasn't performing for me. As soon as the listing went live with Express, it proved increasingly difficult to contact my agent. Following several months, one viewing and no feedback or communication, I asked to terminate our agreement. Over a month later and still haven't received written/email acknowledgement of my request. Following this, I had a viewing come through just days before my (presumed) termination date which resulted in an offer... all verbal and still nothing in writing. I just hope things improve now they can almost taste the fee!

Alistair · 7 June 2024

★★★★★ 5/5

Google

Rihanna was professional and pleasant and explained the best way forward for selling my property and the reasons why it has not been marketed adequately together with a bottom line fee structure... seriously considering placing my property with you after consultation with another family member

Diane · 25 August 2023

★★★★★ 5/5

Google

The appointment with Chloe Mignon commenced at the agreed time. Chloe was extremely courteous, knowledgeable and very informative. She answered all my questions and put me at ease regarding the sales process. As I am not the sole owner of the property we discussed I am waiting for agreement from the other owners prior to proceeding.

Alan · 25 August 2022

★★★★★ 5/5

Trustpilot

James is superb

James is superb, a good communicator, explains himself clearly and on the ball with selling my parents property. Very quick sale as only on market under 2 days. Extremely happy with the service provided

Suzanne · 24 April 2024

★★★★★ 4/5

Trustpilot

House sale

Visit was easy to arrange over the Internet. Disappointed that the buy straight away was so low, only 70%. And the cost to try and sell within 30 days was £3,500. Not impressed. Sorry.

Martin · 24 April 2024

★★★★★ 5/5

Trustpilot

Very helpful and hard working

Ryan is very helpful good at his job. Express Estate agency said they sell homes within the first month and they have lived up to their promise. Sold within two weeks. Absolutely over the moon 👊

Darren · 11 March 2024

★★★★★ 1/5

Google

I feel I was totally ripped off by this company, they done absolutely nothing to earn the expenses they took, over 5k and the person who bought it had originally come through yopa, so money for nothing. They played on my vulnerability and desperation to sell my house. No compassion. They advertised my flat far lower than I wanted but told me not to stress. It went for so much less than I wanted. Just greed. DO NOT YOU AUCTIONS TO SELL YOUR PROPERTY!

MAXINE · 27 May 2024

★★★★★ 1/5

Google

Don’t use this estate agency they promise you fast sale and experts along the way. They are a joke - 5 months down the line from agreeing the sale their sales progresser has hardly been in touch and now it looks like the whole chain is going to collapse as it has taken so long. I communicated this to them and 3 days later they still haven’t contacted me, returned my calls or even acknowledged my numerous e mails. When I asked a manager why I was told they have higher case loads than other progressers at other firms - that wasn’t mentioned in their marketing material. Stay well away they promise you the earth but only want your money.

Andy · 27 May 2024

★★★★★ 1/5

Google

Terrible,On one occasion we prepared our home for a viewing and waited in... No show, so we contacted Express Estate agents, they didnt even have a name or number for the person. This would be perfect for burglars. We were contracted for 3 months, which after this period we attempted to end. 5 months later our house is still advertised on their site and despite numerous attempts to remove it the last conversation we were informed they would still want to take their commission for 16 weeks after ending their broken contract. We would recommend NOT using, looks like a scam SCAM !

Roy · 27 May 2024

★★★★★ 5/5

Trustpilot

Rihanna was so knowledgeable and she…

Rihanna was so knowledgeable and she had obviously done her homework on our property. She spent a considerable amount of time with me answering all my questions and then sent me more useful information via email. Very professional! It was also great to see her face to face.

Amanda · 16 May 2023

★★★★★ 5/5

Trustpilot

Fantastic communication throughout!

Luke was fantastic with his communication of whether the house had sold or not. He would do regular check ins and kept me updated throughout. I've been able to get through every time I tried. Really happy with Express.

Erika · 3 January 2024

★★★★★ 3/5

Trustpilot

Website contact form needs work

When I send messages through your website, it's important that you reply. I can't always call when working - and I wanted to be sure that the seller was getting my messages but never had a response. Also, if a house is on Rightmove at £260k, your "offer" page needs to have the same figure. It was very unnerving to see a far higher price after viewing and then deciding to offer. We were worried that we'd wasted everyone's time.

Joanne · 20 May 2024

★★★★★ 5/5

Trustpilot

great in his approach

I think Rob was great in his approach and keeping me well informed around the viewings and forward plan in getting the sale agreed. I was impressed with the number of viewings he/Organisation generated.

Miss · 9 April 2024