Bridgfords Withington Sales reviews in Manchester

★★★★★ 5/5

Trustpilot

You're a star Ellie

Just wanted to mention the first Class service received by Ellie in the Tynemouth office. She is more than helpful every time I speak to her. I am a Landlady and despite the extremely expensive charges Bridgefords have for every aspect of Letting, it is Ellie who is polite, extremely efficient, always pleasant and a delight to deal with. Service like this needs to be recognised ...Ellie should run the office as nothing is ever too much trouble. I was visiting recently from London and Ellie was off, sadly. Other staff were on the phone and didn't even acknowledge I was there! so rude considering the money I pay them. I am in the Property business myself, so know how people expect to be treated. Well done Ellie, you are an asset to Tynemouth!

Pamela · 28 April 2023

★★★★★ 5/5

Trustpilot

Lee Johnson from Countrywide…

We met Lee Johnson from Countrywide without any knowledge about house buying or what is needed to make it happen. He enabled us to create our credit profile as we had never had credit before and needed this to get a mortgage. He told us everything about getting the maximum we can afford from our salaries, making sure we had the best mortgage provider/rate and also ensuring that if anything bad was to happen, the house and our earnings would be covered and the house would be paid for! Lee I cannot thank you enough for enabling me and my wife go from renting to homeowners with peace of mind. Especially during a time of mortgage uncertainty (late 2022). Fantastic work! I highly recommend Lee to anyone who is either new to buying/selling or is seeking advice on what to do! THANK YOU! You have made our journey effortless.

BuckeyZS · 23 March 2023

★★★★★ 1/5

Trustpilot

I had an appointment booked for today…

I had an appointment booked for today at 2.p.m with the view to put my house on the market so I would be in a position to make an offer on a viewing tomorrow. I received a call around 1.30 to inform me that the agent is running 30 minutes late, making the expected visit for 2.30. 3.15 came. I rang the agents to be told she's not attending. To rub salt in the wounds furthermore I was told she couldn't come to me because of traffic and she would make the visit after me late. Viewing cancelled as I had wasted my day off waiting round for nothing.

Lily · 17 July 2025

★★★★★ 5/5

Google

I would thoroughly recommend Bridgfords after buying a house listed by them. James, Sadaf, and Richard were all so lovely, helpful and communicative and really made the process smooth for us. Especially comparing to our experiences with some other agencies. We would definitely work with them again in the future. Thanks for everything!

Cecelia · 16 October 2024

★★★★★ 5/5

Trustpilot

Outstanding Customer Service!!!!!!!!

Samantha Hyde - What a gem!!!!!!!!What an absolute treasure and the epitome of true customer service!!!!! Sam is very efficient and nothing is too hard for her even if it’s outside her job description- she will find someone who can help and I don’t know what I would have done without Sam in the last few months leading to my purchase!!!!!!!! what a credit to the business her name deserves to be in shining lights!!!! Thank you Sam for an amazing service and for ongoing support. You have gone above and beyond the call of duty, Bridgfords is very lucky to have someone of your calibre as an employee!!!!! Wow!!!!

Carol · 27 February 2023

★★★★★ 5/5

Google

Brigfords, and particularly Isabelle, has been brilliant in helping us secure our property. Isabelle has been consistently on-hand for us at a moments’ notice throughout & has gone beyond to make sure our process was as smooth as possible. Her friendliness, clarity & warm customer service has made the letting process easy for us! Thank you Brigfords!PositiveResponsiveness, Quality, Professionalism

Adam · 24 October 2021

★★★★★ 5/5

Google

Hannah was AMAZING from start to finish. She was an absolute pleasure to work with. We had some difficulty along the way when selling our house she always kept us up to date and she did everything to make it as simple as possible for us. I would definitely work with her again. Thanks Hannah. Lisa xPositiveResponsiveness, Quality, Professionalism

Icon · 24 October 2021

★★★★★ 5/5

Google

Excellent service, Richard was professional, friendly and helpful. Would highly recommend the agency, Cath Johnson

Catherine · 9 January 2025

★★★★★ 1/5

Trustpilot

Contractors should avoid at all costs!

Contractors should avoid at all costs!! We fitted a cylinder in a property for this agent, and have received no payment, now three month overdue. They tried to pass us onto the landlord when we’ve worked direct with them. We’ve still heard nothing, despite numerous calls, emails, complaints. We will be forced to get a debt recovery involved. Would not recommend working for them!

Jo · 16 December 2025

★★★★★ 1/5

Google

As a Landlord I have used Bridgfords for nearly 20 years since leaving Manchester. In recent years the service has really deteriorated. They do not look after the tenant and they do not communicate to the landlord. Such a shame but I would strongly advise all perspective customers to avoid this service and this agent. I’ve been trying to cancel and move to another agent for 3 months and they won’t return any calls or emails. So unprofessional and just disrespectful

Ian · 27 March 2024

★★★★★ 5/5

Google

The moving process was very smooth, the agent Grace was very efficient on helping us preparing all documents and advising us. Great work.

C · 24 August 2024

★★★★★ 5/5

Google

Thanks to Bridgfords for support through the house buying process Richard and James were good in getting things sorted for completion

Faraz · 22 October 2025

★★★★★ 5/5

Google

A big shout out to David, Sian and Richard for the effort they put in enabling me to sell my property. Always pleasant, friendly and professional, thank you

CHRISTINE · 26 May 2024

★★★★★ 5/5

Trustpilot

Just sold my house with Bridgfords in…

Just sold my house with Bridgfords in Withington and couldn't fault them. They communicated with me regularly, kept me updated with the sale, chased solicitors up when needed and supported me throughout the process. Huge thanks to the Withington team, especially Richard, Sadaf, David and James. Excellent service from a very helpful team.

Mary · 23 September 2024

★★★★★ 5/5

Google

My experience as a tenant with Bridgeford's was superb. Whenever I had any issues or queries during this difficult time, Isabelle was fantastic and always went out of her way to help. I would like to wish her and the rest of the team a huge thank for being so friendly, responsive and professional throughout my tenancy!

Greg · 24 October 2021

★★★★★ 5/5

Google

We had flat viewings and organised our holding deposit with Mason and had a fantastic experience- Mason is professional, approachable, kind and answered all our questions throughly. Great service and I would 100% use Bridgfords again. Thanks!

Holly · 24 October 2023

★★★★★ 1/5

Google

They called to arrange a viewing at short notice. I travelled to the property for the viewing, but nobody showed up. We were standing in the heavy rain for 30 minutes while two other parties who had viewings scheduled earlier left one after the other. Nobody called, nobody answered the phone, and the SMS does not work for replies. I paid £40 in taxi expenses to get there. Colossal waste of time and money.

Philip · 26 May 2024

★★★★★ 1/5

Trustpilot

STAY AWAY!!!! SCAMMERS!!!!

Why I need to give them one rate star. They don't deserve even for 0.Scammers and unprofessionalls.September 1st I should have moved to a rented flat in Manchester. On the pics and you tube short movie sent by this agency( which are old to attract attention !!!) everything looks very nice.In the reality completely different. Place is not in a good condition to live in, not even in a basic. It's not health and safety. Flat had not been cleaned after previous tenant or even tenants(if someone really lived before). Inspection had not been done before my moving date. Mould is everywhere in the flat, walls are dirty (black),gas cooker is damaged, knobs pop out and using of it may cause fire and even explosion, there is no possibility to open windows, in case of a gas leaking or dense smoke there's no chance to make flow of air, in case of a fire the only one way to escape is through main door only, smell of this flat is disgusting, grouty mould in the bathroom. Old, dirty mattress with stains. Old shaking wardrobe that may collapse and cause injury. A devastated piece of furniture inside the room. Living there may cause serious health and safety problems.Flat should have been prepared before moving. But no one did anything.Letting agent/Landlord was not in the flat during moving in. Key collection in the branch. Flat looks like an abandoned place!!!!Straight away I gave termination to the landlord due to negligence.I asked for a full refund but they are not (letting agency/ landlord)willingness to do this.I recorded video and took some pictures (if someone would like to see, pls contact me)One week after my moving date agency sent cleaners (8th September)cleaners to that flat. Next day I came there to take a look at a result. Cleaners done - bathtube, toilet. In the kitchen - worktops, cupboards and top of the gas cooker.Knobs from the gas cooker poped out as previously.Walls not even touched. Mould still there. Rest as I mentioned above.I returned keys to the letting agency.Next week (Monday 12Sep) I received an email from letting agency that landlord agreed to release me from the contract but wants to keep my deposit which I think in these matter is absolutely not fair.I'm feeling scammed depressed,broken down and humiliated.If you will find good place in a very attractive price and want to arrange viewings then agency usually will never give you any response or send response that flat/house is not available anymore.If you call them and say you're interested and ready to pay then you attract attention.Agency and landlord earned money and have you deep in their ......!!!!Shame I can't puy in here pics and movie.I lost £1290. Luckily I could come back to my former place. Otherwise I would be homeless or had to move into that ruin place.STAY AWAY and RUN AWAY!!!!! Not worth your health. Do not waste your time.Branch in Chorlton, Manchester

Michał · 25 September 2022

★★★★★ 5/5

Google

The best agency to choose. Mason Marshall is simply the best agent you could ever have. He was very professional, dedicated with a very good communication skill. Bridgfords in withington is the one for you.

Sera · 24 October 2023

★★★★★ 1/5

Trustpilot

Bridgfords

Extremely unprofessional company.Absolutely no communication skills with each other (or with us as the landlords). This resulted in us losing money, and money being taken incorrectly on several occasions.Whenever an issue was raised with Stephen, we had to send numerous emails over weeks to receive any answers as to what was going on. They always had to be chased up, and would never email on their own to let us know what was happening.When an issue had been raised, some staff would send patronising emails, rather than trying to solve the issue, especially Chloe and Lauren. This was just another area of unprofessionalism that was shown.A company that was sent to take photos to assess damage to the property was appalling. They 'forgot' to take photographs of important areas that had been damaged, such as the flooring that had come up.A tenant reported a leak to the company, which was not reported to us at all (again a lack of communication). This resulted in us having to pay over 1500 pounds for a new floor.We were told that no further money was owed to the company, and all that was left to sort was the amount of deposit money that would be returned to us for damages to the property. When we received this, hundreds of pounds had been deducted from the company, with no explanation as to what this was and why this was deducted.On another occasion, we told the company not to carry out an annual gas check as the tenant was leaving. They ignored this, did not even bother to let us know that they had carried this out until over 2 months later when we continuously questioned what was going on. We never received this money back, and despite emails proving the lack of communication, not even an apology was given.It became extremely obvious that this is simply a money making business, with no regard for the customer. We originally had Bridgfords in full control of the property, however with every necessary repair, they would always quote ridiculous amounts compared to any other company that we dealt with. They tried to take money off us at every opportunity, again with a lack of explanation and no actual service.We have numerous properties, and would definitely not recommend this company, or use them to manage any of our properties in the future. A huge improvement in communication and professionalism needs to be made.

Nicole · 11 September 2022

★★★★★ 5/5

Google

Grace was very helpful and informative. She's easy to get hold of when you need her and responds to queries promptly. Thanks Grace!

Amita · 25 June 2024

★★★★★ 5/5

Google

A big thank you to all the team but especially Hannah and Sian in the sales and Jessica and Isabella in the letting team. Even under the current restrictions you made the whole process very easy. Always returned our calls and made every effort to resolve any queries as quick as possible.PositiveResponsiveness, Quality, Professionalism

Fatma · 24 October 2021

★★★★★ 5/5

Google

Grace and Briony were very helpful and professional throughout, despite there being some difficulties with the application. Big thanks!

Mill · 24 August 2024

★★★★★ 5/5

Google

Our experience with Richard has been fantastic. He’s been communicative and extremely helpful, I would highly recommend.

Josh · 23 September 2024