Trusted Agent profile · Manchester
★★★★★
762 reviews across 2 platforms
731 Wilmslow Road, Didsbury, M20 6WF, Manchester, M20 6WF
Bridgfords's office in Manchester, at 731 Wilmslow Road, is rated 3.2 out of 5 across 762 reviews on two platforms, including 305 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Bridgfords Didsbury Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Manchester.
Bridgfords Manchester won ESTAS awards in one year, most recently 2018.
ESTAS winner in one year: 2018.
2018 1 Bronze ESTAS 2018 winners
Source: ESTAS winners lists, as published, linked by year.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
GoogleAs a landlord, I have worked with a variety of estate agents across South Manchester. The best experience I have had is with Bridgfords in Didsbury. The team there are professional and responsive - They advise what they need from me, communicate well and get things done. I'll be using them again in the future. Thank you.
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe had a fantastic viewing which was given by Eve, very informative and helpful answering any questions. She was also early for our viewing and kept us very well updated, which has been an issue with viewings with different letting agents. Thank you to her for her help in securing our property!
5/5
GoogleGreat Letting Agents would definitely recommend to others. I had Elisha show me round the property I wanted to view, answered any questions I had and explained all the process and everything clearly. Very fast communication which is good as other letting agents have been slow in the past with replies.
Exose Grant, thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotBridgfords letting Manchester…
Bridgfords letting Manchester…IF YOU ARE A LANDLORD PLEASE AVOID USING THIS COMPANY AS YOUR LETTING AGENCY.I’ve seen many landlords complain that they are not getting any viewings or any tenants. This is not due to your house trust me, It is due to the fact that you are using Bridgeford lettings.Me as a renter l personally would never make the mistake of renting another property that is managed by Bridgeford lettings. They are honestly so completely rude I could not believe it was a real company that I was dealing with. Paul Craffey from the branch in Manchester should honestly be fired. He makes a show of the company. All staff follow after him with his disgusting attitude.Not to add they also do not care about the property, the landlord, nor the tenant.they are just there to finish their shift and go you can tell by the way all of them behave. I can assure you not even one of their employees are trained in customer service it’s so sad.
5/5
GoogleVery professional, speedy responses and friendly Lettings team. Highly recommended
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleWe have had an easy and pleasant journey to buying our first home. I honestly believe it would not have been this smooth if it was not for Angela. She was there from the very beginning and responded to any queries in a timely manner, even out of office hours. She has been very patient and took time to explain how everything works. Thank you so much!
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleOur mortgage advisor Pam Huq was extremely helpful every step of the way, she took so much stress out of the experience of being first time buyers for us and explained everything in such a friendly way she was completely worth her fee many times over. I completely recommend her services. The other staff at Bridgfords were also always very friendly and supportive. We'll be back for the next house!
5/5
GoogleOf all the estate agents I’ve been dealing with Angela at Bridgfords has been stand out in her professionalism and efforts to help me find a new home. Her knowledge of property and areas is 2nd to none, Angela always does what she says and steers you in the right direction, I highly recommend
Thank you for your 5* review and taking the time to recognise our local team with your comments! Best wishes, Scott @Customer Care
5/5
GoogleLovely staff especially Becky who was super helpful answering all our questions and following up even after we'd moved! Nicest Estate Agents we've used!PositiveQuality
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotTerrible communication, valuations and organisation.
We sold our flat with Bridgfords Swinton and the experience with them was terrible from start to finish. They over-valued our property by £15,000, meaning that when our buyers applied for their mortgage they refused to give them their full amount, causing us to have to sell the property for £15,000 less as we didn’t have the time to put the property back in the market due to our chain. We had further issues with our buyers’ mortgage application causing a huge delay in the sale, and we actually ending up initially losing our forward purchase due to this. Throughout this whole nightmare Bridgfords were absolutely useless. We told them time and time again to call my partner instead of me, due to our professions, and they constantly ignored this and rang me. We had to deal with our buyers directly as Bridgfords had very little communication with either of us, and would actually ring us to ask for an update on our buyers situation! Causing us more stress and an extra party to deal with and update. Whenever we spoke with Bridgfords they had absolutely no idea what was going on and couldn’t keep track of any part of the sale. They were by far more of a hinderance than a help. They also didn’t conduct any showings of our flat themselves (as they had initially sold to us) and we had to do every showing as whenever we asked them they said they were busy. They charged us £2,200 for the pleasure of all of this.Overall, if we ever come to sell again we will be sure to steer clear of Bridgfords and would highly advise others do the same.
1/5
TrustpilotDont Waste Your Time
I had a very bad experience with one of their estate agent in cheadle hulme. Be aware of Omara, she views you the property and stands still and doesn't even puts up an effort to speak or show the property. A pure lack of training and wonder how bridgfords keep a check? On top, if there's other properties to see, they'd give you excuses and never deliver what they promise, delays on delays. I guess barely they have good agents and mostly its all bad. Its pitty to know what such companies has such employee who works as if they are forced to do so.
1/5
TrustpilotNot a great experience
We went to Bridgfords because they got the best reviews on Google. OMG if they are the best, just imagine what the worst would be like. Gave us a very dodgy valuation 30% above what we eventually sold it for.
1/5
TrustpilotDo not trust them, they will rob you blind
Do not under any circumstances go with these! They will steal from you. They never asked prior to us applying whether we would need a guarantor and because it became obvious we did after application they decided not to go with us and stole our holding deposit from us. We a family with a small child and a baby on its way and they refused to give us our money back. They wouldn't budge a little bit. Not even offer a little bit back. Horrible estate agent that will rob you blind. Do not trust them!!!!
1/5
TrustpilotZero engagement for deposit return
My tenancy ended on 9th Jan and I emailed Bridgfords to ask how I go about getting my deposit back.Emailed again on 15th Jan saying there had been no reply received to my request.An agent did respond so say someone from the deposit team would be in touch.Chased again on 22nd Jan advising that nothing had been heard - to date zero response.They were very good when it came to take my money. There can be no excuse for the lack of engagement. A dispute has been raised with MyDeposit.
5/5
TrustpilotWe highly recommend Bridgfords
We highly recommend Bridgfords - Whitby. Maddie, Victoria and the team are amazing. They are very approachable, friendly, have excellent communication and also very knowledgeable on the area and of the market.
5/5
GoogleI never realised there was such a difference between estate agents until we used Bridgfords to sell our flat (having previously used a different estate agent). Lisa & Simon have been fantastic throughout - selling the flat promptly and then assisting at every stage of the process in getting completion through as soon as we were able. Thank you both so much for all your help. I have absolutely no hesitation recommending Bridgfords to anyone wanting an estate agent!
Thank you Kate for your glowing 5* review of our Bridgfords team. It is always great to read such positive reviews and recommendations from our clients. Best wishes, Lucy.
5/5
GoogleHollie oversaw the purchase of our house and was fantastic every step of the way. She frequently checked in with us to give and receive updates, and helped with resolving issues and chasing up other parties involved in the purchase. Wonderful experience, which was an especial relief as first time buyers!
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleHighly professional and great customer service
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Feedback and Support Team.
5/5
GoogleGreat service very fast and straight to the post. Elisha helped tremendously through the process and made it very easy for us. Would highly recommend her to anyone looking to let or buy a home. Looking forward to moving into my new home thanks to her.
Thank you for taking the time to leave us your amazing recommendation and 5* review Jack Shaw. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotGreat company to deal with very…
Great company to deal with very professional couldn't help me enough would definitely recommend.
5/5
GoogleOur experience as first time buyers has been amazing thanks to the team at bridgfords Didsbury. Angela and Lisa have guided us through the whole process step by step putting our minds at ease when things have been stressful. We will be looking to use bridgfords again for any future endeavours.
Thank you Peter for your kind words and 5* review! - Best wishes, Scott @ Customer Care.
1/5
GoogleMy daughter rents one of Bridgefords' properties in Didsbury. The agency is extremely slow to deal with repairs. They do not have an adequate response system to emergencies. No helpline. To me, they are ruled only by greed, do not really have any interest in the human side of the business. Quite disgraceful, as a little child was and still is living in a freezing cold flat. Check the complaint system bbefore even consider renting with this company. And also this is not letting me leave a review without a star, which I feel I should do.
Hi, Thank you for taking the time to leave this review. I am sorry to see that the service your Daughter has received has not been to the high standards expected. It is imperative that all of our Customers receive the highest standards of service at all times and I extend my sincere apologies if this has not been the case. If your Daughter would like these issues looked into further, could more information please be sent to our dedicated Customer Care Team at customercare@countrywide.co.uk. Kindest regards, Regan.
5/5
TrustpilotBridgfords Denton team was extremely…
Bridgfords Denton team! 5*Denton branch team was extremely helpful, professional and pleasure to dealing with. They helped me to make my move to a new property within a couple of weeks and supported me throughout, including communication with all the suppliers. Megan was absolutely brilliant, she showed great support and care, professional approach in a timely manner. I would highly recommend.
5/5
GoogleI recently bought my first home though Bridgfords Didsbury and I had regular updates during the sale and really appreciated this being a first time buyer. Thanks Angela Lisa and Hollie first class service.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Bridgfords Didsbury Sales won Bronze for Lettings (Landlords) in North West (Cheshire & Greater Manchester) at the ESTAS 2018 awards, its most recent.
Tell us what you need and we'll put you in touch. Bridgfords Didsbury Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Manchester.
