Every review we hold for the Manchester office, from every platform, shown as written. First names only.
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5/5
GoogleThe team at Didsbury Brigfords are absolutely fantastic always keeping me informed via phone and email and very professional .My contact Angela and others really do know what people want house sold in no time very professional team . I will not hesitate in recommending this branch at all amazing.
Andrew Β· 24 October 2023
Agent replied Β· 23 October 2024
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
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1/5
TrustpilotRude staff
Staff from their Manchester office made an unsolicited call to me asking if I would move my property to their estate agent so they could market it for me. When I declined. He preceded to pressure me. When he wasnβt going to get what he wanted, he decided to insult me and drop the phone on me. I called back requesting for an apology, but the lady I spoke to tried to cover for the rude guy. Avoid this company, they are no good.
Michael Β· 6 December 2023
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1/5
GoogleWe're coming to the end of a 2 and a half year tenancy with bridgfords and I can't express enough how awful they have been throughout.
Messing up payments as well as locking us out of our own house and leaving us without heating or hot water for 5 days in November.
I feel like I must warn everyone about this agency. I can't wait to move out even though I am only expecting to have problems with that as well.
I have rented for years with various different estate agents, and Bridgfords is the only one I have ever had problems with.
Laura Β· 25 October 2017
Agent replied Β· 23 October 2024
Good afternoon,
We are deeply sorry to see this. It is imperative that all of our customers receive excellent service and communication at all times . We would like to investigate this further as this is not the level of service we expect you to receive. Could you please send more information to customercare@coutrywide.co.uk and we will review this further for you.
Kind regards.
Regan
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5/5
GoogleI can highly recommend Bridgfords, Didsbury Branch for their service in enabling me to sell my property. From the first valuation visit, and then through the process of marketing the property, negotiating a sale price, plus liaising with the buyers and solicitors throughout the sale, the team were all friendly, polite, helpful and efficient. They also gave fair and balanced advice on the housing market, and kept me informed of developments at every stage without having to chase them up.
Brett Β· 25 October 2017
Agent replied Β· 23 October 2024
Hi Brett,
Thank you for taking the time to leave us this great, 5 star review! We know that moving house can be a stressful time so it's great to see that the personal and straightforward approach taken by the Didsbury Bridgfords branch made this a stress free experience for you.
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5/5
GoogleLisa was incredibly helpful and professional throughout the purchase. Always proactive, and available when needed to be contacted. Highly recommendPositiveResponsiveness, Professionalism
Josh Β· 24 October 2021
Agent replied Β· 23 October 2024
Thank you for your 5* review!
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5/5
TrustpilotI have just finalised my offer to rentβ¦
I have just finalised my offer to rent a flat in Manchester. The team at bridgfords have been helpful the entire journey. Peter, the lettings rep, stayed in constant communication with me during the whole process and made it very easy. I completed this offer whilst out of the country and needed it to go smoothly. Peter ensured this happened. Great service
Thomas Β· 1 November 2024
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5/5
TrustpilotShout out to Ruari
I dealt with Ruari, who by the way gave the most incredible experience. He went above and beyond to help assist me with my needs. 10/10Im writing this review as the kid deserves the acknowledgment!
Leigha Β· 6 September 2023
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1/5
TrustpilotA one star rating is too good for thisβ¦
A one star rating is too good for this business! Completely inept from the agent to their so-called professional mortgage broker. Allowed seller's solicitor to harass and bully me and also bombarded me with messages whilst at work but didn't answer calls when I tried to contact them. I am now out of pocket as seller has withdrawn the property even though it still shows for sale.
Jane Β· 1 August 2024
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5/5
GoogleAyesha was very organised and quick sending through forms and helping with any queries I had. Very good service. ThanksPositiveQuality
Jonathan Β· 24 October 2021
Agent replied Β· 23 October 2024
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
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5/5
GoogleWe picked up our key yesterday (12/01/24) and it was such an amazing feeling. Our journey of purchasing our home began with Bridgford and they have been amazing and supportive through out the process. Angela and Lisa, we can't thank you enough for everything.
Marian Β· 27 January 2024
Agent replied Β· 23 October 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
TrustpilotThank you Bridgfords didsbury for allβ¦
Thank you Bridgfords didsbury for all your help. I am very exited to move into my new home :)
Chris Β· 10 February 2026
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5/5
GoogleAngela and Lisa are absolutely marvellous nothing was too much trouble l couldn't have managed without their help they emailed sent copies on the phone finding out how the sale/buying was progressing can't praise them enough thank you ladies for all your hard work and patience π β¦
Jenny Β· 24 October 2023
Agent replied Β· 23 October 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleMy requirements were quite specific and I needed the property quickly. Courtney at Bridgefords found me the perfect place within two days. The price was surprisingly reasonable and the flat perfect for my needs. Pretty much the best result in four years of living in Manchester. Very grateful.
Trevor Β· 24 October 2023
Agent replied Β· 23 October 2024
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleRecently sold a property in Parrs wood and got fantastic support initially from Scarlett and then substantially from Lisa. We effectively sold twice as the first fell through due to chain issues at my end. Both times the support was excellent including attending the viewing days from which we got all the offers. I would totally recommend them for any future dealings as they break the mould in terms of typical views of estate agents. Thanks ladies.
Gordon Β· 25 October 2018
Agent replied Β· 23 October 2024
Thank you for the great 5 star review and recommendation. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Scarlett, Lisa, and everyone involved at Bridgfords in the Didsbury branch. Kind regards, Sarah.
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1/5
TrustpilotConfusing marketing
There's a For Sale sign been up on a house we've passed a few times over the past 2 weeks but can't find it on their website or Rightmove. I rang one of the branches to be told, indignantly, I'd rang the wrong office. I pointed out that there is no local office and as this one is relatively close by, I thought I'd try them. He said he had 'no idea' but he'd look. Terrible telephone manner, told him I'd look myself. Tried another office and was told it's not being marketed yet as the owner has been choosing the photos. Fair enough but I asked why the sign was up and was told because it's for sale. Very confusing. Sort yourselves out Bridgfords. Glad you aren't selling our house!
Mrs Β· 23 October 2023
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5/5
GoogleWe have had a seamless experience in finding our new rental property with Elisha at Bridgfords. We have received excellent communication throughout the process, and our queries and requests have been dealt with in an extremely professional manner. I would highly recommend using their services!
Chloe Β· 28 December 2023
Agent replied Β· 23 October 2024
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
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5/5
TrustpilotAneeka in Sale, Manchester.
Aneeka in Sale was very helpful, welcoming, and knowledgable during our appointment yesterday. She arrived promptly, and was passionate in ensuring great customer service was provided, including assisting us with measurements.
Maisoon Β· 5 November 2023
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1/5
TrustpilotBridgford's Halifax
We used Bridgford's in Halifax to sell our property. My main concern with them was that they hardly ever answered the telephone and relied upon an answer machine. Add onto this the fact that on numerous occasions they didn't return our calls. They didn't manage to sell our property and we do wonder if prospective buyers calls weren't returned either.Secondly feedback from them on enquiries, market data and ongoing support and advice was non existent. Overall customer service was poor to say the least.
Andrew Β· 5 October 2023
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1/5
TrustpilotWell... AVOID LIKE A PLAGUE
Well, where do I start? I don't recommend this agency at all. All the agents are useless. Customer service, professionalism is lacking at Bridgfords. We rented a property back in 2022, that we had to leave because mould and MICE both h&s hazards weren't solved and reported to the council (with someone vulnerable in the property). The flat was very dirty when we move in and now they are trying to charge us for the cleaning. They painted the flat and now they are trying to get this from our deposit. ABSOLUTELY DISGUSTING. we have tried our best to solve these issues, but they have no decency. They always try to blame the landlord but I don't even think the landlord is aware at this point. please look for another agency and make yourself a favour.
MARIA Β· 3 October 2023
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5/5
GoogleRecently sold my house with Bridgford's. Angela and Lisa, and the whole team were professional throughout the process and made a usually stressful process easy. I would highly recommend them because they have excellent local knowledge at meeting the needs of perspective sellers and buyers!- Julie G
Nicki Β· 24 October 2023
Agent replied Β· 23 October 2024
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
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5/5
GooglePositive experience finding a flat with Bridgfords. Ayesha was very helpful in answering all my questions to the best of her abilities.PositiveProfessionalism
Michael Β· 11 January 2021
Agent replied Β· 10 January 2025
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
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1/5
TrustpilotUnanswered calls and emails
Unanswered calls and emails. Misleading and wrong information in terms of when a tenant was moving then constant attempts to ignore my instructions in order to extract more money. Terrible service avoid if you can.
Sam Β· 28 August 2025
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1/5
TrustpilotUnpleasant experience in First Call
Looking at the other reviews seems to be a consistent theme with Manchester branch.I spoke with your staff member (Mrs Flynn) from the Manchester City Centre branch about Flat 11, 53 Whitworth Street, M1 3WS property (link below) and found them quite aggressive to the point where I had to disconnect the call.I viewed the property on Friday, 25th August and had the follow-up call with another team member (Mr Stanton) from a different office who was exceptionally helpful and advised me to email/speak with the concerned member about the offer. Following an email, I spoke with Lydia on Tuesday, 29th August. I pointed out that properties with an EPC rating of D or above would need reviewing post-2024 as per government guidelines for listed buildings. I own another property nearby in a Grade 2 building. The staff member disagreed which is not a problem but their tone of voice was aggressive. Following this, I pointed out that the water heater in the flat was broken for a long time and we couldn't see an electrical certificate - she didn't want to pursue the conversation as apparently the 'tenant did not report it'.I was planning to put in a counteroffer but will now be backing out as do not want to deal with the person and consequentially Bridgefords.Hope this can help improve their future processes.
Kuldeep Β· 29 August 2023
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5/5
GoogleWe recently moved house and liaised with Ayesha from the viewing of the property at the beginning of the process, right through to handover and completion. Ayesha's support throughout was incredibly helpful and her team were always courteous and attentive also.
They went out of their way to accommodate our needs, even under the difficult time that the move took place, during the Covid Lockdown.PositiveProfessionalism
Greg Β· 24 October 2021
Agent replied Β· 23 October 2024
Thank you for taking the time to leave us this great 5* review. Kind regards Lucy, Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.