Every review we hold for the Manchester office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleJust sold my father’s house with Bridgfords in Didsbury. They were great throughout the process. Obviously I was bereaved, grieving, and trying to get to grips with the complications of probate, so not always the ideal client. The staff at Bridgfords were fantastic: regular phone calls, keeping me informed, but never intrusive. They were efficient, they didn’t make claims they couldn’t keep, and they were always friendly. Easily the best estate agent I’ve dealt with.
Nuala · 24 October 2023
Agent replied · 23 October 2024
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotA big thankyou to Zahid, ,Mo and Adeel.
A big thankyou to Zahid, Mo and Adeel from bridgfords estate agents , hacienda ,manchester. Did a great job of presenting my house and all 3 were so helpful. Ended up getting four offers
T_ruth · 13 May 2026
★★★★★ 5/5
GoogleLisa at bridgfords was very helpful and professional through a very long and drawn out purchase. I received excellent communication through the whole process and I can’t thank Lisa and the team enough. Will be using Bridgfords Didsbury again in the future. Many thanks!PositiveResponsiveness, Quality, Professionalism
Chloe · 24 October 2021
Agent replied · 23 October 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotWHY CANT WE AWARD A ZERO STAR?!
Unfortunately, there is no option for "no stars" or they would get it. Bridgfords Letting Agents, Whitworth St, they let me an apartment, allowed me to move in, wires sticking out of the fuse box, broken smoke alarm, no running water, they say its not their job to check the flat had services in situ. They refuse to say they have done anything wrong, and tell me, its legal what they have done. In their advert, they failed to tell me that the apartment is in a block,with specialist fire measures! Then my balcony door broke, I'm on the 13th floor and they left it stuck open for 6 weeks with driven wind and snow at one point! they sent a painter and decorator to try and fix it, who didn't have a clue, and broke it further with his plyers and a screwdriver. Then there was the bathroom, they sent a "plumber" out to fix a broken shower, who announced he had to "demolish" the bathroom to fix it. I had to stop him, and call the Landlord before he did any more damage. A proper Plumber was called and it was a faulty valve, which was replaced in 20 minutes.Just as we thought we had scraped the bottom of the barrel with their "talents" last night, they appear to have let themselves into my apartment (without my consent or knowledge) unmade my bed, moved my personal belongings and disposed of my bed. Now, I have to have the morning off work AGAIN to go and see what's gone on. In my opinion, they are an absolute disgrace and shouldn't be trusted with anyone's property.
Colin · 26 May 2021
★★★★★ 5/5
GoogleWe have recently sold our flat in Manchester through Bridgfords. I mainly dealt with Lisa, but also Luke, who were both really helpful and responsive. They helped make the process as smooth as it could be.
Ellie · 11 January 2023
Agent replied · 10 January 2025
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLisa and Angela were really helpful during the house search and purchase. I would really recommend.
Oman · 26 May 2024
Agent replied · 23 October 2024
Oman Nadeem thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe’ve had a really great experience from start to finish selling our property with Bridgfords. They are very responsive and easy to communicate with. Angela has been absolutely wonderful throughout the whole process. Thank you so much. X
Maddy · 24 October 2022
Agent replied · 23 October 2024
Thank you so must for your wonderful 5* review of our local team. I will ensure your kind comments are known to the local team. Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleI am very impressed with the service from Bridgfords. Harriet and Louise found us a new tenant very quickly and guided us seamlessly through the whole process. A special word of thanks to Louise who went well beyond the call of duty in sorting out a technical issue within a very tight timeframe. Louise, you are a star!
K · 24 October 2023
★★★★★ 5/5
GoogleLisa and Scarlett were instrumental in helping us sell our home. They both kept in regular contact with us, and carried out viewings with many potential buyers. Through their support, a buyer was identified and we have now successfully sold our house. Many thanks to you both, we couldn't have done it without you! :-)
Adam · 25 October 2018
Agent replied · 23 October 2024
Really great to read another 5 star review for the Didsbury branch. Thank you so much and congratulations on the sale of your property. Your comments will be passed on to the team.
Kind regards, Sarah
★★★★★ 1/5
GoogleHave a viewing appointment today but nobody's here. Kept us waiting in the rain for half an hour. They said they called this morning to confirm but actually just called 2 or 3 hours ago and we were driving then. No apologies from them and only blaming us didn't answer their call just 2 or 3 hours ago.
Mengmeng · 24 August 2024
Agent replied · 23 October 2024
Please do contact us via review@countrywide.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotIf I could score 0 out of 5 I would
If I could score 0 out of 5 I would. The worst letting agency I have ever encountered, even my landlord at University was more on the ball that these muppets! The customer service stops as soon as you’ve paid the extortionate agency fees and deposit. We moved into our flat in Didsbury and discovered that the Gas Hop was not working, I went through Bridgefords Maintenance Team to get this sorted, it took them Three weeks to get someone out to look at it, it turned out to be a very quick fix. A month later we discovers a leak from the skylight in the Bathroom and another in the Bedroom, this issue also took forever to get sorted, neither Bridgefords nor HML Properties would except liability for the problem and I had to do all the leg work as the people on both sides hadn’t got a clue!! We moved out of the property in September and the leak was still an issue, but I had given up by then as we had a warm and dry summer! During the start of the COVID 19 outbreak our tenancy was due to run out and Bridgfords wanted us to pay £125 to renew the tenancy, even on a rolling month by month they still were asking us to pay the renewal fee. Luckily the government introduced rights for tenants during lock-down so they couldn’t do anything, they never spoke of it again! They also asked us to pay more rent per month- I refused! We finally moved out of the flat in September 2020, and it started again! 10 days after vacating the property, it was left in a very clean state, better than we had received it I asked for our deposit to be returned. I was passed around until I spoke to a very inhospitable man called Mathew Healey who told us in a rude an abrupt manor that there were cleaning issues with the property and asked for £125 to cover the cleaning costs. I asked for inventory, it stated ‘left at good domestic standard’ he said they had signed it off and that a member of the Didsbury branch had high-lighted the cleaning issues. I asked for photos which took him a week to send over after much chasing up. He advised me to pay, I held my guns much to his annoyance and appealed through DPS and was got almost all of our deposit back. More than half of what they were asking for which was nice. Do not rent through Bridgfords they are daylight robbers and a circus of clowns who haven’t got a clue!
Michael · 19 December 2020
★★★★★ 5/5
GoogleMany thanks, Elisha. You are 110% on the top of the job. It's my first letting experience after so many years, and I had no clue how it worked. You helped me thoroughly in the most efficient & effective way. I was living on an Airbnb and was very stressed, but you are an Angel who is very helpful & friendly. Thanks, Bridgeford, for having such a great team. 🫶🫶🫶🫶🫶.
Nabeel · 28 November 2023
Agent replied · 23 October 2024
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotAppalling Behaviour/Service
Our experience with an agent at our local Bridgfords has been utterly awful. They have behaved appallingly and their “sales” tactics could be described as bullying. They have used a form of emotional blackmail by using a property (That was Managed by them) we had expressed an interest in as a carrot so that they could sell our house for us. We knew this would be a conflict of interest but they have shown they are so desperate that they would stoop so low to actually try and bend ethics and morality. Would never ever use this company!!
Hannah · 23 September 2020
★★★★★ 1/5
TrustpilotUninterested
As a property management company, Bridgfords provides an pretty poor service overall. In fairness, my experience is based on only having one property manager for the Schoolhouse in Manchester - Rebecca. More often than not (including in pre-pandemic times), chasing for a response is necessary. There is a lack of interest in important concerns at the property. The overall impression is that more time and energy is spent on higher value rentals, which are deemed to be more worthy of the time. I guess it's not the work which brings in the commission...
Coco · 11 September 2020
★★★★★ 1/5
TrustpilotVery disappointed
Very disappointed. Cancel 3 appointment just 5 minutes before
Robel · 2 October 2026
★★★★★ 5/5
GoogleElisha was so helpful and made the process of becoming a tenant for Bridgfords so simple. Would definitely recommend their service!
Michael · 28 November 2023
Agent replied · 23 October 2024
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotIf only there was 0 rating I could give
If only there was 0 rating I could give. Worst experience with a letting agent ever, they have been withholding my daughters deposit for nearly 4 weeks now claiming work is being completed on the flat after her and her flat mate vacated on the 15th November 2024. When we went to finalise the cleaning on the weekend of the 15th Nov, there were clearly painters in decorating where the leak in the living room was (leaking for most of the tenancy) and a few spots in the bedrooms, I have pictures ofthe whole flat on vacating as proof. However, despite holding her deposit to this date the flat has already been readvertised on the 24th November ready to move into 9 days after she moved out because it is fit for tenancy, as we had left it! ! It is now the 11th Dec and we are still being fobbed off with excuses as to why they are not returning her deposit! Cleaning carpets apparently now!! We left the flat cleaner than when she first moved in and I have already cleaned the carpets. I have sent a complaint to their head office / parent comany, Countryside Residential Ltd and will be following it up by reporting them to their ombudsman! If anyone needs to know who the ombudsman is, it is 'The Property Ombudsman'. I sincerely wish I had read their terrible reviews before she rented the flat. Avoid Bridgefords at all cost!
Sylvie · 11 December 2024
★★★★★ 2/5
GoogleSimilar experience to another reviewer - moved into a flat we’re renting and it was filthy. Eve gave us the keys at the start of our tenancy and showed little concern regarding any of our queries and was clearly in a rush to leave. Her attitude wasn’t great and she gave us quite literally no information on the workings of the flat, stating ‘I just move people in.’ A little more attention to detail would go a long way.
Ama · 19 December 2024
★★★★★ 5/5
TrustpilotBridgfords Chorlton
Bridgfords Chorlton provided fantastic service from start to finish. John and Muneer were always on the end of the phone and email. Response to any queries was always dealt with promptly and efficiently. More importantly was the way they managed things when our dad sadly died during the sale process. They were caring and compassionate and still continued to support us through to a successful sale. We really cannot thank them enough.
Pam · 7 January 2022
★★★★★ 5/5
TrustpilotBridgfords Denton - Seller
Ryan promised to sell our house over the asking price within 3 weeks and he didn't disappoint! You listened to exactly what we wanted and offered great advice. Quick turnaround with initial paperwork, excellent professional photos, perfect advertisement online, overall brilliant communication and reasonably priced (you pay for exactly what you get, well worth going with this team over Ryanair style Purple Bricks). Reliable and professional service offered by all the team, huge thank you to Ryan, Adam, Stacey and Gemma! Can't recommend you all enough!
Gemma · 4 February 2020
★★★★★ 5/5
GoogleI can’t thank Ayesha enough for her help and support during my rental process. She is friendly, professional, extremely efficient and contacts me regularly to keep me updated. And she has kept me calm when I have felt anxious. I am extremely grateful to her.
Cal · 10 December 2020
Agent replied · 9 December 2024
Thank you for the fantastic 5* review and it is great to read your kind comments and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleReally simple and smooth rental process. Great experience with Eve - she was very friendly and easy to contact which takes the stress out of everything!
Kirsty · 24 August 2025
Agent replied · 23 September 2025
Thank you for the fantastic review! We are thrilled to hear that you had a great experience with our rental process and our team member, Eve. We strive to provide our customers with a stress-free and smooth experience, and we are glad we could meet your expectations. We hope to see you again soon! 🤩 #HappyCustomer #SeamlessRentalProcess Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleLisa and the team have been amazing during the purchase of our first home!
No task too big or too small and has supported us the whole way, we couldn't be happier. We will definitely be coming to Bridgfords Didsbury when we move on to our next project!
Lauren · 11 December 2019
Agent replied · 9 December 2024
Thank you for your 5* review! It is great to read such positive feedback and I will make sure your comments are passed onward to the team. Kind regards, Scott
★★★★★ 1/5
TrustpilotAVOID AVOID AVOID
Myself and my partner had the displeasure of renting from Bridgfords for a year. Needless to say it was one of the WORST years of my life. We’d never rented before and had no idea what we were doing, they knew that and took advantage. We were shown a shoe cupboard of an apartment, the rent was around £350-£400 a month for one bedroom apartment with the kitchen and living room being one big open space. At first it seemed great. Finally living alone (we later found out we were paying the same rent as the rest of the building who’s apartments were 3x the size of ours and had someone who came to check the place out from Bridgfords even POINT OUR HOW SMALL OUR APARTMENT WAS COMPARED TO OUR NEIGHBORS!!!). No pets allowed was annoying as we had two small cats but we knew the couple who lived across from us (they moved out not long after we did because of similar issues) and they had a cat... along with half the building... so we didn’t worry or care. Everything was fine until the first inspection of the apartment, I’d stayed awake all night before the viewing to clean (as we’d never done that before so I wanted to make sure it was clean) I fell asleep on the couch at around 8/9am to be woken up by a small blond woman in my apartment (the door was locked..) so I was obviously surprised and confused, the woman gave me attitude claiming she knocked and rang the buzzer. The buzzer is so loud you’d hear it during a hurricane, I immediately knew that was a lie and The walls were paper thin so if she knocked I’d have heard as would the entire building, once done she went to other apartments and knocked.. when no one answered she walked away, didn’t let herself in like she did with us... That was bad enough. Then she took MY KEYS with her and when I ran downstairs and across the car park to ask her if she had my keys she said “no” as I saw them sat on her passenger seat.. I had to go out so I was panicking in a rush because those were the only set of keys we had. I started walking back to the building angry to have her call me back and say “I’ve got them” yes. I know. That was bad enough and already gave me anxiety about anyone and everyone letting themselves into my apartment without my permission or me even being there! Then we asked to move into the apartment downstairs as the previous tenant had just moved. We were given the ok. Great right? Would have been if they didn’t tell us we could move in at the end of the month to them ring/email and asked “can we move now” and have them ignore us until mid way through the month and say “end of this month” this went on for 2 months. 2 months of packing and unpacking all of our belongings in a tiny apartment just so we had clothes to wear. Then Joel began harassing me over the phone/emails, demanding we let people come into our apartment to look around (the apartment we wanted was empty for 3 months but they refused to let us move) so I said no as the apartment was a tip and I would be home alone when they came, I suffer from severe depression and anxiety so you can imagine the amount of stress and worry I felt not only when I would see an email from him or his number ringing my phone. At first he took the no as a no and said okay but the amount of times he’d email/ring about viewings increased as they continued to ignore our requests to move into the bigger apartment. Then one day I got a phone call from Joel, I answer and had him yell at me down the phone for 5 minutes (it felt like an eternity) for not letting people view the apartment, ignoring that they refuse to let us move downstairs and THEN they can show whoever the hell they want. I felt like a child being scolded for drawing on the walls.. I’m 22.. so when he hung up I informed my mum and dad (they worked across the road from Bridgfords) so my mum for obvious reasons was not happy, they both almost ran across the road to see him and when they called him out for how he treat me he went bright red and fumbled over his words.. he has the nerve to act big and tough over the phone but if you confront him in person? Coward. Absolute coward. Fast forward to moving into Apartment 1 (when we moved the landlord put the rent up for the entire building to £450 and added an extra £100 on to the deposit.. it’s too convenient to be a coincidence) and almost immediately we were getting complains about covering out windows... we got complaints because nosey people didn’t like that we covered the windows...(some of the people in that building were just as pathetic and childish as Bridgfords) then when we sorted that complaint we got a letter telling us to leave because we have cats and you’re not allowed pets. They sent us an email with a PICTURE OF OUR CATS IN THE PREVIOUS APARTMENTS WINDOW. So they KNEW we had the cats from the start and still let us move in downstairs... that’s extremely snakey behaviour, any excuse for more money. So skip ahead to moving day and our previous apartment had been rented out to a young woman who smoked WEED IN THE APARTMENT WITH THE WINDOWS OPEN WITH HER FRIENDS ON A FRIDAY NIGHT. You’re not allowed to smoke in there.. never mind doing ILLEGAL DRUGS. So that told us plenty. Then skip ahead again to today (November) we’ve been away from those soul eaters for a few months and I got an email asking for the deposit because of “unpaid rent” we’d had this back and forth about rent for months now, me sending them bank statements of rent being sent on the right days to them ignoring us and coming back a month or so later to try again, I was sent an email today with an attachment of “evidence” as to why they want over £1000 from us... it’s a word document. SOMEONE HAD OPENED A NEW WORD DOCUMENT AND TYPED UP “date-date: unpaid” etc. This is not evidence. This is not proof. Anyone can write a word document, I’ve sent verified bank statements with the date/time sent, amount sent, who it’s sent to and the reference number. They won’t take that as proof but expect me to take a word document as solid evidence that they are entitled to over £1000 from us... they are truly pathetic. Joel is a bully, Alex is manipulative and they condone harassment and targeting. DO NOT TRUST THEM. DO NOT RENT FROM THEM. DO NOT BUY FROM THEM. THEY WILL OVER CHARGE YOU. We now live in a 2 bedroom house for the same rent as a 1 bedroom apartment where you’ll get people complaining that they can’t be nosey. Since we have been here we haven’t been harassed, haven’t had people starring at us through the window, no one has just let themselves into our home. We have never been happier. I 10000% recommend Dawson Estate, when I told Matt how we’d been treated by Bridgfords he was disgusting and confused at there unprofessional behaviour and went out of his way to insure we are fully aware of what’s going on and replies to any questions I have almost immediately. Avoid Bridgfords!!! Get in touch with Dawson Estate!!! They’ll treat you right and respect you not harass and target you!!!The Bridgfords I had the displeasure of dealing with was in Halifax but after looking through over reviews it looks like it’s not just the Halifax branch that needs a reality check and a customer service training course...
Shell · 14 November 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.