Trusted Agent profile · Manchester
★★★★★
867 reviews across 2 platforms
731 Wilmslow Road, Manchester, M20 6WF
Bridgfords's office in Manchester, at 731 Wilmslow Road, is rated 3.3 out of 5 across 867 reviews on two platforms, including 414 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Bridgfords hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Manchester.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
GoogleSelling and buying houses can be stressful. Bridgfords Didsbury has been full of friendly staff who offer help and support. Georgie and Adam have been particularly helpful throughout the process. They have ensured we have been kept updated every step of the way, with a friendly and professional approach and will always go the extra mile to help. Thanks to ALL of you.
5/5
TrustpilotAneeka in Sale, Manchester.
Aneeka in Sale was very helpful, welcoming, and knowledgable during our appointment yesterday. She arrived promptly, and was passionate in ensuring great customer service was provided, including assisting us with measurements.
1/5
TrustpilotBridgford's Halifax
We used Bridgford's in Halifax to sell our property. My main concern with them was that they hardly ever answered the telephone and relied upon an answer machine. Add onto this the fact that on numerous occasions they didn't return our calls. They didn't manage to sell our property and we do wonder if prospective buyers calls weren't returned either.Secondly feedback from them on enquiries, market data and ongoing support and advice was non existent. Overall customer service was poor to say the least.
1/5
TrustpilotWell... AVOID LIKE A PLAGUE
Well, where do I start? I don't recommend this agency at all. All the agents are useless. Customer service, professionalism is lacking at Bridgfords. We rented a property back in 2022, that we had to leave because mould and MICE both h&s hazards weren't solved and reported to the council (with someone vulnerable in the property). The flat was very dirty when we move in and now they are trying to charge us for the cleaning. They painted the flat and now they are trying to get this from our deposit. ABSOLUTELY DISGUSTING. we have tried our best to solve these issues, but they have no decency. They always try to blame the landlord but I don't even think the landlord is aware at this point. please look for another agency and make yourself a favour.
5/5
GoogleGreat friendly and professional service, felt very safe given the current circumstance. Ayesha has been great from start to finish
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAyesha was very organised and quick sending through forms and helping with any queries I had. Very good service. ThanksPositiveQuality
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotUnanswered calls and emails
Unanswered calls and emails. Misleading and wrong information in terms of when a tenant was moving then constant attempts to ignore my instructions in order to extract more money. Terrible service avoid if you can.
5/5
GoogleHollie oversaw the purchase of our house and was fantastic every step of the way. She frequently checked in with us to give and receive updates, and helped with resolving issues and chasing up other parties involved in the purchase. Wonderful experience, which was an especial relief as first time buyers!
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleOur experience as first time buyers has been amazing thanks to the team at bridgfords Didsbury. Angela and Lisa have guided us through the whole process step by step putting our minds at ease when things have been stressful. We will be looking to use bridgfords again for any future endeavours.
Thank you Peter for your kind words and 5* review! - Best wishes, Scott @ Customer Care.
1/5
TrustpilotUnpleasant experience in First Call
Looking at the other reviews seems to be a consistent theme with Manchester branch.I spoke with your staff member (Mrs Flynn) from the Manchester City Centre branch about Flat 11, 53 Whitworth Street, M1 3WS property (link below) and found them quite aggressive to the point where I had to disconnect the call.I viewed the property on Friday, 25th August and had the follow-up call with another team member (Mr Stanton) from a different office who was exceptionally helpful and advised me to email/speak with the concerned member about the offer. Following an email, I spoke with Lydia on Tuesday, 29th August. I pointed out that properties with an EPC rating of D or above would need reviewing post-2024 as per government guidelines for listed buildings. I own another property nearby in a Grade 2 building. The staff member disagreed which is not a problem but their tone of voice was aggressive. Following this, I pointed out that the water heater in the flat was broken for a long time and we couldn't see an electrical certificate - she didn't want to pursue the conversation as apparently the 'tenant did not report it'.I was planning to put in a counteroffer but will now be backing out as do not want to deal with the person and consequentially Bridgefords.Hope this can help improve their future processes.
5/5
GoogleSuper helpful, up front, good communication, very supportive in my recent purchase of a rental property. Recommend Lisa Millward and Simon Fish highly.
Thank you for taking the time to leave us this excellent review, it's great to see that the Bridgfords team were once again able to provide their proven, 5* service! Many thanks for the recommendation. Best wishes, Lucy.
1/5
TrustpilotAppalling service and very…
Appalling service and very unprofessional letting services ,My wife and I signed up with Bridgeford (Withington office) to find a tenant for our BTL property and things went from bad to worst as we were constantly chasing them for update with progress with no response to our email and their phone was always diverted to an answering machine ,Eventually they found us a tenant and the tenant was moved in on 3rd of Aug but we had to wait until 13th of Aug to receive our rent after chasing them repeatedly plus we are still awaiting payment of DPS monies which we have signed up to our own DPS scheme to secure the holding deposit .After talking to tenants I also found out they had paid the deposit and first month rent at the end of July hoping to move in on 1st of Aug and they were very dissatisfied with Bridgfords handling their process of moving in on 1st of Aug as promised .We used their let -only service and Bridgeford should have released the rent and deposit monies upon letting the property promptly .In hindsight I should have checked their trust pilot review before employing their services .As a landlord I will not be recommending them to any of our friends and fellow landlords.
5/5
GoogleI recently bought my first home though Bridgfords Didsbury and I had regular updates during the sale and really appreciated this being a first time buyer. Thanks Angela Lisa and Hollie first class service.
5/5
GoogleThe team at Didsbury Brigfords are absolutely fantastic always keeping me informed via phone and email and very professional .My contact Angela and others really do know what people want house sold in no time very professional team . I will not hesitate in recommending this branch at all amazing.
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleLisa was tenacious and maintained communication through a long and occasionally difficult process. We are now in our new home and could not be happier!!
Thank you Gareth for your great 5*review! It's wonderful to read that you were kept fully informed and up to date throughout the process by our Bridgfords branch. I would like to wish you all the best in your new home. Many thanks again, Lucy.
5/5
GoogleBest estate agents bar none! Angela and Lisa have worked so hard to help us get our challenging sale over the line, we couldn't have done it without them. So supportive. Communication was excellent throughout. Proactive agents. Thank you to everyone at Bridgefords, Didsbury.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotTotal lack of communication
Total lack of communication. Not responding to emails or phone calls.
4/5
TrustpilotI would like to express my heartfelt…
I would like to express my heartfelt gratitude for the exceptional service and efficiency in handling the rental procedures for my new accommodation. I truly appreciate the efforts made by you and your team to ensure a smooth process, despite the complexities involved in my case. As a non-British citizen transitioning from being a student, I was very concerned that the rental process might be challenging and time-consuming. However, you went above and beyond to guide me through the necessary steps and paperwork, making the entire process seamless and stress-free. Once again, thank you for making this crucial transition in my life so smooth and hassle-free.
5/5
GoogleBig thank you to Ayesha for looking after us throughout our move to Didsbury! Very professional and prompt.
Thank you for your wonderful 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe lovely ladies at Bridgefords helped me rent my property and found me a great tenant. Thank you Lucy and team for a trouble free experience!
Hi A Ali Thank you for the review and the kind words for Lucy and the team. I am delighted that they have managed to find you such a great tenant. Thank you for the 5 stars as well! Kind regards, Chris
5/5
GoogleLisa was endlessly patient, attentive to detail, reassuring and informative. Her contact with us was frequent and well timed. Her telephone manner is warm and professional.
Hi Dave Thank you for leaving this review and for the kind words about Lisa. I will make sure your comments are fed back because it sounds like she has earned those 5 stars! Kind regards, Chris
1/5
TrustpilotSadly I won’t go into details but had a…
Sadly I won’t go into details but had a truly awful 1 star experience with Louise sawyers,
5/5
GoogleBy far the most friendly and helpful estate agent we have dealt with in Manchester. Would recommend for professional sharers who are struggling to find a place
Many thanks for the fantastic recommendation and 5* review Jake. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotHappy to waste your time
Awful experience. It started with receiving numerous phone calls despite being informed that I was unavailable that day. My original viewing had been rearranged without my consent or informing me, to a day that I had stated I was unavailable. Resulting in no estate agent showing up to my originally scheduled viewing. When phoned to find out what was happening the estate agent rearranged to later that day, to which they didn't show up again because they had miss placed the keys to the property, resulting in wasting 3 hours of my day off, and untold worry to the sellers. Absolutely disgraceful service, with no respect for their clients time or property.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Bridgfords hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Manchester.
