Ascend Properties Manchester reviews

Hi Oluwaseun, many thanks for your review! Its always nice to hear such kind words which reflect the efforts of the team. I will pass this on to Niamh. Good luck in your new home!

Hello Artem, Unfortunately we have been unable to locate anyone matching your name as a tenant of ours. Should you wish to discuss your review, please contact the Property Management Team on 0161 669 4982.

Thanks Louis. I will pass on your kind words to Jack & the team. Good luck in your new home!

Hello, Thank you for taking the time to write a review. We appreciate all feedback and are very sorry to hear your experience with Ascend has not been positive. Unfortunately you experienced a leak within the property during your tenancy. The nature of the leak was complex and the source was not within your apartment which added further complications. Various options were provided to you at the time regarding vacating the property or waiting for the works to be completed, these were being arranged by the landlord who you were also in contact with. You vacated the property whilst a joint tenancy agreement remained in place. In order for the person remaining to take over responsibility for the property as a whole, we must reference them. Previously you were both referenced to cover half the rent each only, we must complete referencing again to confirm affordability and suitability for the landlord based on there being one tenant only. Unfortunately, this referencing was never, and has not to date been completed by the remaining tenant so we have been unable to complete the transfer of tenancy. The referencing remains open and can be completed by the remaining tenant at any time, the remaining tenant is aware of the current status. The deposit remains protected within a government scheme. As the property has not been vacated by all occupants, we are not in a position to refund. If you would like to discuss this any further, please do not hesitate to get in touch with the property management team and we’d be more than happy to assist where we can.

Hi Michelle, Thank you so much for your kind words! We’re really glad to hear that Ektha was helpful and made your experience a positive one. She’ll be thrilled to hear your feedback! Looking forward to welcoming you back anytime. The Ascend Team

Hi, thanks for taking the time to leave us a review. I am really pleased to learn of your experience with Jack & Liam at Ascend. I will pass your comments onwards so they get to read them. Many thanks, Ascend Deansgate Team.

Hello Naib, I am saddened by your comments, but I do understand your frustrations. Whilst we have provided an update to you directly, we will re-confirm the progress made. The building managers had arranged repairs to resolve leaking from the roof, prior to the start of your tenancy, however, the issue has recently returned. The contractor has attended again and further works are imminent, we await confirmation from the building manager on this. I do note that the building managers did not arrange the replacement light fittings after the initial repairs. We have arranged for this to be done now to avoid any further delays. This property was cleaned prior to the start of your tenancy, I believe you have raised some observations relating to the cleaning that was done. Our cleaner did re-attend but advised that by then, there was significantly more cleaning required as the property is now tenanted. The furniture maintenance that you have reported has now been rectified. Stephanie your Property manager has spoken to you since the tenancy started. If you require additional help with contact our property management team on 0161 669 4982. The Ascend Team

Hello Laura, We are sorry to learn of your experience, and you have our sincere sympathies Your Property Manager has been proactively discussing the recent security problems at the block with building management to see what can be done, and whilst there’s evidently factors preventing optimal security as a consequence of the faulty door mechanism, it should be noted that they have implemented additional measures to counteract this such as an extra security guard. From the information we have it would appear that the apartment was accessed because the door wasn’t locked, and as you would appreciate we would always set an expectation for tenants to ensure the property door is locked to prevent incidents such as this occurring. In terms of your remarks over Ascend having been trying to take money off you left, right and centre, could you could kindly provide more information to your property manager so they can look into any concerns you may hold. We would also stress that if a key was stolen by the intruder we would recommend including this within your contents insurance claim, but please be advised that if the key should not be returned when you vacate the property, the cost to replace the key/lock must understandably be charged. Please contact your Property Manager on 01616694982 to discuss further.

Hello, Thank you for taking the time to speak with us following your review, we appreciate you sharing your feedback directly. We're genuinely sorry to hear your recent experience with us didn’t meet expectations. Since your visit, we've spoken to the team involved to ensure this is addressed appropriately and doesn’t happen again. We always aim to provide a professional and welcoming service, and it’s clear we fell short on this occasion. While we want to stand by our team and the work they do day in, day out, we also recognise the importance of listening, learning, and improving, and your comments have been taken seriously. We also apologise for the delay in responding here, but wanted to make sure the right steps were taken first. If you ever choose to work with us again, we hope we can give you a very different experience. Kindest regards, The Ascend Team

Hi, Thank you for taking the time to leave us some feedback. Whilst we value all comments left by our customers, we are disappointed to hear that your experience hasn’t been completely positive. Unfortunately we are unable to locate your name in our system and therefore cannot identify the issue. If you would like to discuss this with us so we can look at this matter further, please get in touch with your Property Manager directly or call our Property Management Centre on 0161 669 4982 so we can investigate this for you. Thanks, The Ascend Team

Hello, Thank you so much for the review. That might be one of the best descriptions we’ve ever read, we’ll make sure its passed on to Adam. We’re really pleased the experience felt that smooth and that the property was right for you. That’s always the aim, and it’s great to know it came across that way. If you need anything at all as you settle in, just let us know. We’re here to help. Thanks again, The Ascend Team

Hi, thanks for taking the time to leave us a review. I am really pleased to learn of your experience with Jack & Liam at Ascend. I will pass your comments onwards so they get to read them. Many thanks, Ascend Deansgate Team.

Hi Emma, Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and want to assure you that we take all comments seriously. It's important to note that the referencing process is conducted impartially by a third party, Let Alliance, and unfortunately, we have no control over its outcome. If you have any further concerns or questions, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to address any issues you may have. Warm regards, Ascend Properties

Hi Emma, Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and want to assure you that we take all comments seriously. It's important to note that the referencing process is conducted impartially by a third party, Let Alliance, and unfortunately, we have no control over its outcome. If you have any further concerns or questions, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to address any issues you may have. Warm regards, Ascend Properties

Hi Val, thanks for your kind words. Great to work with you on this & I hope that we can also assist on future projects. All the best. R

Hello Lee, I am awfully sorry that you feel this way. After consulting the Property Management Team and your designated manager Stephanie Bates, I now believe I fully understand what has happened here. In relation to a previous maintenance issue with the toilet, following a contractor visit to investigate, he deemed that a new plinth was required, we then required authorisation for the works to go ahead from the owner. I apologise for any convenience caused, resolving maintenance issues can take some time. I also believe you have reported a problem in relation to the Skylight window within the communal corridor that had been left open. Stephanie informed Zenith Management, who are responsible for managing the building. The issue was closed on our repair portal because Zenith had informed us that the window had been closed and because this is not a maintenance issue in relation to the actual apartment. If you have any further queries with regards to the property or any previous maintenance issues, please make direct contact with your Property Manager, Stephanie Bates. Kind regards,

Hello Connie, Thank you for your review and I'm sorry that your experience has not been positive. Unfortunately we have been unable to locate you on our systems so have been unable to contact you to discuss your review. All deposits are registered with a deposit scheme, should you be unhappy with any deductions proposed, you can request free adjudication via the deposit scheme. Please contact our Ascend Team so we can discuss further.

Hello Freddie, Thank you for your email. I'm sorry to hear your experience during your tenancy was not completely positive. I can confirm your landlord agreed to cover the cost of a lock change when key cutting couldn't be completed. I apologise if there was any delay in arranging this. Your tenancy ended around two years ago and we are constantly working to improve our service. I have checked your deposit return and can see only £120 was deducted, to cover property cleaning and removal of a broken item along with clothing left behind. Tenants always have the option of using the free deposit adjudication service offered by the deposit scheme if they are unhappy with any proposed deduction. However, you agreed to the deductions proposed and the deposit was returned. Whilst learning of ex-employees who have regretted their time working at Ascend is disappointing, our staff retention levels as a business is something that we are extremely proud of, not least noting the many staff who opt to return from secondments with other businesses so this would seem to be an exception, as opposed to the rule.