Ascend Properties reviews

★★★★★ 5/5

Google

I've been really pleased with the service I've had with Ascend. My flat viewing with Katie was able to be arranged very quickly and I was able to take my time with the viewing which was much appreciated. Katie also made the process of putting in an offer on the flat very straightforward and as a result a main part of the stress of moving house has been eased due to the hassle free nature of the service. I would highly recommend Ascend to other prospective renters.PositiveResponsiveness, Quality, Professionalism, Value

Nick · 11 November 2021

★★★★★ 1/5

Google

I rented a property from Ascend for almost 6 years. In the flats where I lived in all that time, the lift never worked despite me and others in the flat complaining for years about it. Property maintenance was absolutely appalling, took …

Kathryn · 13 March 2026

★★★★★ 5/5

Google

The team here are brilliant, I have reason to be in the office a lot and Shantelle has helped me on many occasions. She is always very friendly and professional and has a generally sunny disposition that makes popping in an enjoyable experience.

Simon · 13 March 2026

★★★★★ 5/5

Google

Dealing with lettings estate agents in the current market is not very easy. It's impossible to get through to them via email/phone and arrange a viewing. After arranging a viewing, it's even more disappointing when your application is rejected because the landlord decided to select "someone else" with no explanation, even when you have a perfect credit score, tenancy record, etc. Ascend were brilliant at all of the things I'd expect them to be, I viewed the apartment on Monday and signed my contract on Thursday ready to move in on an agreed date. Special shoutout to Ardent who answered all my questions and responded to my messages promptly.

Justinas · 19 August 2021

★★★★★ 5/5

Google

We had a viewing with Ektha last week for a property in Manchester and found the process to be clear and enjoyable. She answered all of our questions clearly and has been very responsive via email. We are now progressing with this property and hope the rest of the process goes as smoothly!

Gina · 8 August 2026

★★★★★ 1/5

Google

Our worst experience in Manchester. Everything was more or less fine until we let them know that we were leaving our flat before the end of the tenancy contract. We told them so 2 months in advance, and not only did they make us pay 660 pounds to remarket the flat and let us leave (this amount wasnt specified in the agreement, nor the reason for such a ridiculous price), but also didn't start remarketing it until we sent them a complaint, because they weren't even publishing it. They began to delay answering our emails or simply not responding. We left the flat in December and we are still waiting for our depositNegativeProfessionalism

Óliver · 21 June 2021

★★★★★ 1/5

Google

Just way too slow to action anything wrong with the properties they maintain. The lift in Block C on Chapeltown Street has been action for almost A MONTH now - I've seen people having to move out of their flat, with all their stuff, going up and down 7 floors via the stairs, not to mention disabled tenants who rely on the lift who have had to rely on other tenants for help getting up and down the stairs. It is beyond belief, not to mention illegal. It gets fixed, then breaks again one day later. Copy and pasted response to my review below as well. Great customer service.

Conor · 8 June 2021

★★★★★ 5/5

Google

We had a great experience with Ascend Property Manchester. The team was extremely helpful, always available, and incredibly professional throughout the entire process, especially the agent Ektha Mehta, which has been super kind. They made finding and securing our new home so much easier than expected. Their support and seriousness really stood out, we always felt like we were in good hands. Thank you again for your dedication and excellent service!

Gregory · 9 May 2025

★★★★★ 5/5

Google

Excellent service by Josh Stokes in selling my apartments in Manchester and Leeds. He was always responsive, solution-oriented, and supportive, often going above and beyond his normal duties. Truly appreciated his professionalism and commitment throughout the entire process

Haitham · 13 March 2026

★★★★★ 4/5

Google

Only been talking to Adam for the last week as I hopefully move into a new flat, but his communication has been amazing and extremely helpful. Will be 5 stars once I actually move in!!!

Chloe · 13 March 2026

★★★★★ 1/5

Google

Honestly the most law-avoiding company I've ever come across. Refusal to stick to their side of the contract, booking in viewings with a record 20 minutes notice, when you ring up they will ignore your request, offer to phone you back and never do, rude and dismissive and absolutely hell bent on keeping every penny of your deposit. Whatever is left of it, that is, after they take £180 straight from the deposit if you choose not to renew. Renewal fees, of course, are now completely illegal but it won't stop them offering you one anyway for £90 if for some reason you're even thinking about staying. An absolute joke of a company with no regard for contract law. Definitely sign with them if you love choosing between paying to stay or paying to leave!

Alicia · 17 October 2019

★★★★★ 5/5

Google

We had the pleasure of working with Ektha who worked tirelessly to get our sale through. It was a process full of hurdles that were out of our control, but we have Ektha to thank entirely for our sale going through at all. We’re super grateful. Highly highly recommend!

Robbie · 22 July 2026

★★★★★ 1/5

Google

A V O I D I tried to read as many review as possible about them, and they seem okay. But after everything I’m guessing they were fake reviews. Deposit was over £900 and they charged a check out fee of £120, still wondering what do they do to check you out that costs £120? Then to clean minor stuff and “paint” some small marks on some walls, plus a massive white circle they left on the property £763!!!! Hahahahhahahaha WHAT A JOKE!! What are they painting? THE WHOLE BUILDING? Obviously you don’t see any bills for this, but it’s ridiculous.

Micaela · 18 August 2019

★★★★★ 1/5

Google

Avoid at all costs whenever possible. Also, do not believe any of the good reviews that you see about them. These reviews are bribed. In the beginning they offered me £50 discount for a good review and in the end they thought it was a good idea to create an illusion as if the apartment was not in a good condition so they could take a nice bite from my deposit and (again) bribe for a good review. 1. At first they want you to sign the house/apartment release papers without you not seeing the apartment. In my case there was a water damage on the kitchen ceiling which was promised to get fixed before I move in. Luckily I did not sign the papers just to discover that the water damage was not fixed. I did sign the papers eventually when the damage was fixed as promised. 2. You also will receive a piece of paper which states that everything in the property is cleaned professionally. In my case, nothing in the apartment was clean. 3. Eventually you will discover that some stuff does not work in the property as it should. They have a great reporting system, but the problem is that most of the things you report will not get fixed. You keep on reporting until somebody comes who will say that actually that is not his job. 4. When you move out from the property then they see your deposit as a hefty bonus that they should try to trick away from you. In my case, the apartment was in about five times better shape than when received. Everything was clean, some walls painted and some stuff that did not work before worked again. There is no words for describing my confused face when a 50 page report was provided me a few days later. That report included damages that were there before I moved in and pictures of microscopical dust particles. Fortunately I had anticipated from the beginning that there can be a case of massive idiots so photographed all the big or tiny damages that I could find in the apartment. After responding to their fraudulent report I thought that they will transfer the deposit asap, but no :) A fella called my and we had about and hour or two long philosophical discussion about how used should a mattress look after one year of use. 5. In the end I gave them £100 for using their mattress (which looked actually more than ok) and for the microscopical dust particles in two or three location in the apartment. Below there is a picture how 'professionally clean' was the floor when I received the apartment. This is just a short summary about my adventures with that particular firm. If you want to avoid spending a huge chunk of your time on completely pointless and idiotic discussions about the right usage ratio of mattresses, zero property management experience and guys/ladies with long money-hungry fingers then steer clear from this toxic firm.

A · 17 August 2019

★★★★★ 5/5

Google

I would like to thank Ascend Properties for their help in sourcing my new flat. I would especially like to thank Ben McCarthy for all his help from showing me around and then answering subsequent questions quickly and promptly via email / phone. The email set up for bills etc is also effortless and cost effective and takes the hassle out of moving. Thank you Ascend!PositiveResponsiveness, Professionalism

Nigel · 21 June 2022

★★★★★ 1/5

Google

Stay clear of this company. We moved into our house in Worsley 3.5 years ago and did all our paper work etc through living quarter in Monton. There has been numerous faults in the house throughout the years that gets completely dismissed. Aparantely if you have an issue in the house ascend now looks after you and living quarter deals with everything else.( living quarter are complete cowboys) . The worst experience was a carbon monoxide leak when I was two weeks away from giving birth to my daughter. Ascend properties dismissed this serious situation and we proceeded to call national grid who advised to remove ourselves asap. Ascend only got back to us once we sent an email to confirm how frustrated we were. I could go on and on about this company as there has been so many horrendous situations. Please do me a favour and stay clear, do not be hoodwinked like we were.

Angela · 15 January 2019

★★★★★ 1/5

Google

Avoid at all costs whenever possible. Also, do not believe any of the good reviews that you see about them. These reviews are bribed. In the beginning they offered me £50 discount for a good review and in the end they thought it was a good idea to create an illusion as if the apartment was not in a good condition so they could take a nice bite from my deposit and (again) bribe for a good review. 1. At first they want you to sign the house/apartment release papers without you not seeing the apartment. In my case there was a water damage on the kitchen ceiling which was promised to get fixed before I move in. Luckily I did not sign the papers just to discover that the water damage was not fixed. I did sign the papers eventually when the damage was fixed as promised. 2. You also will receive a piece of paper which states that everything in the property is cleaned professionally. In my case, nothing in the apartment was clean. 3. Eventually you will discover that some stuff does not work in the property as it should. They have a great reporting system, but the problem is that most of the things you report will not get fixed. You keep on reporting until somebody comes who will say that actually that is not his job. 4. When you move out from the property then they see your deposit as a hefty bonus that they should try to trick away from you. In my case, the apartment was in about five times better shape than when received. Everything was clean, some walls painted and some stuff that did not work before worked again. There is no words for describing my confused face when a 50 page report was provided me a few days later. That report included damages that were there before I moved in and pictures of microscopical dust particles. Fortunately I had anticipated from the beginning that there can be a case of massive idiots so photographed all the big or tiny damages that I could find in the apartment. After responding to their fraudulent report I thought that they will transfer the deposit asap, but no :) A fella called my and we had about and hour or two long philosophical discussion about how used should a mattress look after one year of use. 5. In the end I gave them £100 for using their mattress (which looked actually more than ok) and for the microscopical dust particles in two or three location in the apartment. Below there is a picture how 'professionally clean' was the floor when I received the apartment. This is just a short summary about my adventures with that particular firm. If you want to avoid spending a huge chunk of your time on completely pointless and idiotic discussions about the right usage ratio of mattresses, zero property management experience and guys/ladies with long money-hungry fingers then steer clear from this toxic firm.

Verner · 31 December 2018

★★★★★ 1/5

Google

Wouldn’t recommend this agency at all. My partner and I have had a negative experience from start to finish. There was lack of communication throughout, no one completes a task 100%, you just get passed on to someone else and they will create charges for literally anything. Their willing to bribe you with refunding your own money in exchange for positive reviews which is why I don’t believe any of the reviews on here. Overall we’re really happy to no longer have to put up with the stress this agency has caused.

Jess · 31 December 2018

★★★★★ 5/5

Google

I had a really positive experience working with Ektha throughout my purchase. She was professional, responsive, and always happy to answer my questions clearly and patiently, especially as a first-time buyer. …

Kitty · 13 March 2026

★★★★★ 5/5

Google

I'd had a few problems to begin with and wanted someone to listen and take ownership of the issues I was having at my property. Adam took on the problems I was having, chased things up and kept his promises to me, he also gave me his mobile number just to make it easier to communicate with a quick text so I could give him an update on what was going on. Adam has also kindly offered to be my single point of contact if I have any issues in the future. I was very annoyed at the start of this as we all are when things effect our home but having someone you can trust, rely on and actually reach when you need some help who will follow through on their promises and commitments, well you'll never know the value of it unless you're in that position yourself. Very happy I can go about my everyday things again. Gary. ----------------------- 30/09/2016 review Still 5 stars - for Adam I had problem with my shower and my kitchen tap, all in the space of 24 hours. I'd reported these issues on the website on a Saturday (24th Sept 2016), so I thought I'd get a reply come close of play on Monday. (26th) I'd still not heard anything by close of play Tuesday (27th), so I called on Wednesday (28th) to find out what was going on as I'd not even had any acknowledgement of these faults except for an automated reply by the system. The adviser whom I spoke to wasn't brilliant and advised that they had received them and that it was being looked into for authorisation, meanwhile whilst this is all going on my kitchen feels like it is about to give up on life being that it is so loose and rickety. I contacted Adam, one of the managers whom had helped me previously - quite late on Wednesday. I then had a message from him that same evening saying he'd sorted the problem and I'd back on Thursday (29th) law on behold, true to his word I had someone call me asking to come round and sort all of the issues out. By 4pm that day all the issues were resolved and some little bits replaced. I then later found out that Adam was actually on annual which I wasn't aware of when I messaged him, so really I just wanted to give him a massive thank you for going above and beyond when he wasn't in the office, this is a guy who clearly cares about the promises he makes and is very true to his word. Thank you Adam, Ascend is very lucky to have you. Gary.

Rpiuek · 15 January 2017

★★★★★ 1/5

Google

After renting with this agency I have been careful to read reviews of any other agency before signing a contract with them. I moved into one of their properties with my sister and a friend to replace their original flatmate after a 6 month term. On their move in date they were told the contracted cleaner had been sacked so the property had not been cleaned since the previous tenants left- meaning they had to scrub the property themselves. When I was due to move in I applied, gave my details and paid the fees and waited. Days before I was due to move in I had still heard nothing back. I emailed the office to be told they hadn't begun the referencing yet and could they have the same details I had already given them. As this had been happening the agency had been contacting the current occupants and arranging viewings, having decided everyone was vacating the property and it was not just one person leaving and being replaced. 6 months after I moved in we were contacted roughly 8 times by different agents asking each of us if we were renewing the contract or leaving. We responded the same way each time- that we were staying. It would seem they have severe communication troubles in their office. Later in the year we were contacted regarding missing rent payments which was interesting as we never missed a payment. We heard nothing back after proving this. Saving the best for last. When it came to moving out! We had several appointments for viewings, some didn't show up and some came at completely different times. Some were cancelled without us being notified they were made in the first place! I spent 14 hours cleaning the apartment ready to checkout, to go over the weekly cleaning we had already usually done. Among other deductions we were charged £120 for a 'light clean' and in the photos they took after our checkout there was 1 piece of fluff on the carpet and some water marks on the glass shower panel. I was called a liar because the agent who informed us that there was no clean done prior to the move in never put it in writing. After handing the keys in it took us TWO MONTHS to get our deposit back. While I was on holiday I had to continue emailing them because we were hearing nothing for over a week at a time. During this we were accused of missing rental payments. This was due to them not taking care of their accounts properly in the first place as all money owed was paid in full and on time every time. We were promised the money day after day, week after week until finally my flatmate spent a whole day calling their office on the hour every hour. Finally she got an answer and we got what little was left of our deposits when they had finished with it. When really we should absolutely have had our entire deposits back. We were eventually just too fed up to keep fighting them; I guess this is how Ascend like to win, drive their clients into mental exhaustion and take as much money as they can grab! I hope nobody else has problems like this (given some of the other reviews, they have) but I do warn people that its more than possible for the agents of Ascend Properties to cause you an awful lot of trouble and take more money than they should. Even charges for check-outs and if you want references for another place! I've never personally known a company to be so unethical in their pursuit of extra money from their clients.

DecayingInHairspray · 31 December 2016

★★★★★ 1/5

Google

We rent out a property a month and half ago throught Ascend (now unsure which branch as we went throught all checks and paid deposit at Liverpool branch then been contacted by Machester one going forward). There was a list of things to do prior our move in but we’ve noticed this was not a case when we collected keys. Days after we’ve moved in we have contacted Ascend to report a lot of small repairs and couple majors that needs doing and all got ignored. Now when we are trying to reach out to Ascend both Liverpool and Manchester landlines are cut out and emails bouncing back with a message that person left business. Unsure if they went out of business and if to still owy rent as no one available to speak to or deal with repairs at all🤷🏻‍♂️

Pawel · 11 November 2023

★★★★★ 5/5

Google

I'd had a few problems to begin with and wanted someone to listen and take ownership of the issues I was having at my property. Adam took on the problems I was having, chased things up and kept his promises to me, he also gave me his mobile number just to make it easier to communicate with a quick text so I could give him an update on what was going on. Adam has also kindly offered to be my single point of contact if I have any issues in the future. I was very annoyed at the start of this as we all are when things effect our home but having someone you can trust, rely on and actually reach when you need some help who will follow through on their promises and commitments, well you'll never know the value of it unless you're in that position yourself. Very happy I can go about my everyday things again. Gary. ----------------------- 30/09/2016 review Still 5 stars - for Adam I had problem with my shower and my kitchen tap, all in the space of 24 hours. I'd reported these issues on the website on a Saturday (24th Sept 2016), so I thought I'd get a reply come close of play on Monday. (26th) I'd still not heard anything by close of play Tuesday (27th), so I called on Wednesday (28th) to find out what was going on as I'd not even had any acknowledgement of these faults except for an automated reply by the system. The adviser whom I spoke to wasn't brilliant and advised that they had received them and that it was being looked into for authorisation, meanwhile whilst this is all going on my kitchen feels like it is about to give up on life being that it is so loose and rickety. I contacted Adam, one of the managers whom had helped me previously - quite late on Wednesday. I then had a message from him that same evening saying he'd sorted the problem and I'd back on Thursday (29th) law on behold, true to his word I had someone call me asking to come round and sort all of the issues out. By 4pm that day all the issues were resolved and some little bits replaced. I then later found out that Adam was actually on annual which I wasn't aware of when I messaged him, so really I just wanted to give him a massive thank you for going above and beyond when he wasn't in the office, this is a guy who clearly cares about the promises he makes and is very true to his word. Thank you Adam, Ascend is very lucky to have you. Gary.

Gary · 30 November 2016

★★★★★ 5/5

Google

Nathan showed us around 3 homes. We decided to go with Trent and he explained the process clearly to us. Application process was done very quickly. Overall happy with the service.

Emily · 13 March 2026