Belvoir Manchester Central reviews

★★★★★ 1/5

Google

Just purchased a flat with a tenant managed by Belvoir. We told Belvoir we want to manage the tenant ourselves and stop their management service. We asked for keys, inventory and deposit, but Belvoir refused to do this, making it difficult, asking their lawyers to check our legal documents, which is very silly because we completed the purchase 1 month ago and Belvoir themselves were the sellers agent. After 2 days they finally agreed to give the keys back, but refused to provide inventory photos as they now "don't have them", but they did a week ago when they wanted us to remain their client.

Jes · 2 January 2018

★★★★★ 1/5

Google

After turning up to a property to view, I received a call saying tenants would not let the estate agent in. Even after confirming 24 hr prior. So I left the property, 20 mins later I received another call saying tenants were now in and would I come back. I was very interested in the property so I did. When I arrived the estate agent who met me stank of weed and when we knocked on the door the tenants thought the viewing had been cancelled. Furthermore the house did not fit the description that was on the website or the downloadable materials. Will not be dealing with this branch again. Utterly shambolic service and complete lack of communication.

Adam · 2 January 2018

★★★★★ 1/5

Google

Be very wary when using this service. Lettings side took the down payment for a flat that had already been removed from the market. Then used this payment to secure a different flat, with an availability date near two weeks later than the one we wanted, without informing us. Only reason we found out was because we phoned the agent directly. Lettings agent then confirmed with us that we would be able to bring forward the move in date on several occasions. Then once we were passed over to the estates team we were told this was not possible, and there had been no communication between the lettings team and themselves regarding this. Person from the estates team was very unhelpful and advised us 'to contact the lettings agent' ourselves to confirm this. Dreadful customer service.

Matthew · 2 January 2018

★★★★★ 1/5

Google

It's difficult to convey in words actually how terrible this agency actually are. After years of renting, I have never had to deal with such inefficient and rude customer service. You are not treated as a customer but as a massive inconvenience. When we moved in, the flat was filthy and had not been cleaned to anything close to a professional standard and the inventory did not reflect the condition of the items in the property. So much so, we had to amend it and send a folder of photographs into the office. Taz who did our checkout couldn't even be bothered to bring his own copy of this inventory with him... They will leave you with no adequate heating over the coldest months of the year. We reported that our heating was broken in November and it wasn't fixed until well into January.... We were passed from one staff member to another and this was only sorted when we complained to an area manager who happened to be in the office that day. They refused to fix lights that were hanging out of the ceiling with exposed wires in the bathroom. One of the only people who is helpful is Michael Boardman who seems to have to sort out the mess made by the other employees. Miraculously, every time you call the office, the staff member that you need to speak to is out the office/ in a meeting/ on the phone etc and they will never call you back. They make you feel like you literally have to harass them to get an answer to a basic question. The only quick response I ever witnessed from them is when they accused us of not paying the full rent (we had) but obviously when they want money they are straight on the phone. They didn't even have keys to our property and kept repeatedly booking viewings in for mid week, during the day without asking first when they were told one of us worked full time out of town and the other only worked from home on certain days. This meant they had to keep cancelling viewings for prospective tenants because they had assumed we could let them in. I would honestly avoid them at all costs, it is not worth the stress and hassle and time out of your life. Of course, issues arise in rented properties but they should be dealt with quickly and efficiently and not drag on for months at a time.

Sarah · 2 January 2018

★★★★★ 1/5

Google

We just went to view one flat and I feel more than lucky that we didn't take it because with this agency viewing means to book another 20 people who are interested about the same flat at same hour. So can you imagine, that u are under this agency and agent will take that many people (strangers) into your flat while u're not at home "very professional"! Another things like, agent knew nothing about property and when obviously from 20 people 3 of them were seriously interested he just said with smile on his face, who will send money first, will get it. What money? How? I would never send money to someone without any proper contract! Never ever!

Natalie · 2 January 2017

★★★★★ 1/5

Google

I wish I have read the reviews before dealing with this horrible agent. They book a viewing, take your contact details. Then they don't turn up or even bother to call! You view a flat and once you pay their admin fees and a deposit, they move you into a different dirty flat!! And refuse to give you your many back! Anyways, legal action is taking place soon, but steer away from this SCAM! BTW, the single is star is just to be able to post the review, the don't even deserve it.

Saleh · 2 January 2017

★★★★★ 5/5

Google

The best agency in Manchester.They were very helpful and quick with every request that had and Atty is the best agent that we met.

Alina · 8 January 2021

★★★★★ 1/5

Google

Its actually true what everybody is saying about this company! I attended a viewing and nobody turned up , apparently it had been cancelled but nobody told me about this. It was rearranged for the next day and this time they were 30 mins late and i had to wait in the rain. But heres the funniest bit, 30 mins later he arrives and turns out hes forgotton the keys too and the tenants werent in so had to again rearrange the viewing next day. Avoid this particular branch they are very backwards and stupid!

Tanya · 3 January 2016

★★★★★ 1/5

Google

Do not deal with them. They do not care about their tenants. When i moved into my flat, there were somethings broken and not clean and when spoke to them they just ignored me!. I left the flat in Sep, but still until now have not received my deposit because they put some deductions after we had agreed on the deposit. Basically, dealing with this office is a waste of time and money; and do not expect any positive thing from them. I gave them one star because there is no zero star.

Mwh · 3 January 2016

★★★★★ 1/5

Google

Hard to contact, do not respond for e-mails regarding leaving the property, actually I've got answer after 6 weeks, 6 days before due date. I made some improvements in flat I used to live: moved mirror to different room, mounted cupboard with mirror instead of it in bathroom. I put bookshelves in living room. They were ok and handy fitting in this flat, according to the contract I should remove them. To save my work fixing it, and leave some useful thing for new tenants I ask them if this can stay. They replay when I lost my hope for it and discard shelves and cupboard. They replay positive, yes you can leave it this is fine we won't charge you for that. I was furious. It least I receive all deposit.

Lukasz · 3 January 2016

★★★★★ 1/5

Google

belvoir? More like bell-ends Absolutely the worst company you will ever deal with. Unresponsive, late and incompetent. I moved in to a broken bed which was never sorted so I had to sleep on a mattress on the floor for 6 months. I had to pester for weeks on end for them to sort the TV Ariel connection coming to the flat which was non existent until it finally got sorted. I got my deposit back a month late upon leaving and they tried ripping me off by charging me for an engineer who came to fix the boiler. The staff avoid your calls and emails to the point where you have to visit in person to check they still exist. The staff are completely useless and empty in the head. Overall they are the worst company I have ever dealt with so I will never rent from them again. BE WARNED!! if you want 6 months of stress then be my guest and sign up to a flat with Belvoir...

George · 3 January 2016

★★★★★ 3/5

Google

I have been using Belvoir as a landlord's agent since 2006. After a year of good management I found myself frequently chasing them for rents which they had failed to collect and for statements they hadn't sent me. They were also slow to get things fixed for my tenants. I got to a position of looking for an alternative agent and cannot say I felt any more comfortable with the others I investigated. Communication (except for grabbing money for themselves) seemed very poor throughout Manchester at the time. However, Belvoir seems to have improved over the last two years in their rental and finance departments and for the last 9 months has been excellent, so I hope the company manage to keep up what is becoming the professional service they purport to give. My apartment is also for sale and sadly I cannot say the same for the sales team. Their lack of keeping me informed as to viewings, non viewings, the state of the market and suggestions of ways I might attract customers smacks of a total lack of interest and no idea of marketting. What a shame. The Office location in a busy city centre and opportunities they have to become THE agency for tenants and landlord's is not yet realised.

Geoff · 3 January 2016

★★★★★ 5/5

Google

Belvoir is the best in town.The staff really help me a lot with every problem that I had and Atty is the best.

Marius · 1 January 2021

★★★★★ 1/5

Google

I don't know what they're like as letting agents but as estate agents they are absolutely appalling.

Chris · 27 March 2025

★★★★★ 1/5

Google

Went to a viewing and the property was in disrepair, unhygienic, and falling apart. The company clearly have no standards and enjoy wasting the time of all people involved in the letting process. Maybe find a new business model or just give up altogether?

-o- · 1 January 2024

★★★★★ 1/5

Google

By far, the worst agency I’ve ever dealt with. The property managers never get back you. Any simple maintenance issue takes months to resolve. They will give you every excuse under the sun when you finally get through. Avoid at all costs. This is a loose loose situation. Your better spending a little bit more somewhere else.

Scott · 1 January 2023

★★★★★ 5/5

Google

Belvoir has been really helpful with the entire move in and referencing process. Everybody I’ve spoken with really went above and beyond to get everything sorted in as little time as possible. Great agency and great letting agents.

Adrian · 1 January 2021

★★★★★ 5/5

Google

Indeed, very professional and courteous.

Brian · 5 May 2024

★★★★★ 5/5

Google

Rented a 2 bed property from this agent. I found the service to be impeccable. They dealt with all checks and paperwork quick and efficiently. The young man also went the extra mile and made it a pleasant experience. Highly recommend!

Sultana · 2 January 2020

★★★★★ 4/5

Google

I have been renting an apartment through Belvoir for the last 1 year and the overall experience has been very positive. Especially the property manager, Shaz Khan, has been very efficient and helpful in resolving all maintenance issues at the earliest. Thanks Belvoir!

Prasenjit · 2 January 2019

★★★★★ 5/5

Google

Thank you to whole Belvoir team for a wonderful experience Indy was exceptionally helpful, couldn’t have asked for better assistance.

Manraj · 1 January 2021

★★★★★ 5/5

Google

Hetty have been great guiding us through the process as first time renters! Would highly recommend! Made the whole process stress free!

Josh · 3 December 2024

★★★★★ 5/5

Google

A wonderful experience with Hetty; she was incredibly nice and amiable, put me at ease, and addressed all of my enquiries

Q · 1 December 2024

★★★★★ 1/5

Google

Scum of the earth, no class whatsoever, avoid at all costs. They made an appointment with me and didn’t show, and ignored my phone call. I should have contacted the seller.

Steve · 10 June 2024