Belvoir Manchester Central reviews

★★★★★ 5/5

Google

Attending the property viewing with Hetty was such a pleasure! She really made everything so easy with her expertise and helpfulness. Whether it was giving me detailed info about the property or addressing my questions, she went above and beyond to ensure I was well-informed. The next day, when I popped into the office for more info, the whole team was just as welcoming and professional. They took the time to listen to my inquiries and provided clear explanations, making me feel valued as a potential client. What stood out the most was how efficiently they handled everything. They didn't waste any time in getting me the forms and documents I needed to move forward. Their quick response and attention to detail truly impressed me. Overall, my experience with Hetty during the viewing and the exceptional service from the office left a lasting impression. Their professionalism, friendliness, and efficiency have definitely set the bar high for customer service in real estate.

Jess · 27 October 2024

★★★★★ 1/5

Google

EDIT Belvoir reached out to me to my personal phone and email (they didnt even bother to spell my name correctly) to ask me about my experience. Here is what I replied. "We were shown the property by someone who wasn't able to answer a single question. I was told I'd be called the next day after I said I wanted to make an offer. That didn't happen. I called the next day and no response. I showed up to the office minutes later and the whole team was idle, just chatting. Did you not hear the phone? The back an forth took literally forever and whenever you'd tell me I'd get an answer by X date, I never heard from you, I had to call you to chase you. We manage to get the offer accepted, not thanks to you, but despite you. After discussing with my husband the experience, we decided that we did not trust you to take us through completion effectively. We would have loved to buy the house. But it was the experience you and your team provided that put us off. If it wasn't for you, the house would be off the market already, so I thought the seller should know this." ORIGINAL REVIEW Hey! If you're the seller for the 3-bed house in Ancoats, know that we withdrew our offer in July because Belvoir are just terrible at responding and we did not feel like they'd facilitate the process. I know you're still selling it. I strongly advise you to change agency.

Lidia · 5 February 2024

★★★★★ 1/5

Google

Extremely poor service! My experience with Belvoir Lettings & Estate Agents in Manchester has been nothing short of a nightmare. They are unprofessional, unresponsive, and seem to prioritize scamming tenants over providing quality service. When it came to my deposit, they attempted to withhold 90 percent of the amount for absolutely bogus reasons, clearly trying to squeeze out money for their own gain or commission from the landlord. It felt like they were more interested in playing games with tenants than doing their job. Throughout my tenancy, their communication was awful, and any maintenance issues or concerns were ignored or dismissed. They made no effort to ensure the property was maintained or that tenants were treated fairly. I would strongly advise anyone to steer clear of this agency unless you want to deal with stress, dishonesty, and a complete lack of professionalism. Avoid at all costs!

ALLEN · 2 January 2025

★★★★★ 1/5

Google

We had an absolutely appalling experience with Belvoir Lettings, and we strongly urge anyone considering renting through them to think twice. At the end of our tenancy, Belvoir made outrageous and baseless claims against our deposit for damages that were clearly present before we moved in. They also refused to provide any valid proof to back their claims. It was only through our diligence that we managed to refute these false allegations. The property was riddled with serious issues, including: A shock-filled hob that posed a life-threatening risk. It took Belvoir 42 weeks to resolve this, despite legal obligations to fix such hazards within 48 hours. A broken shower that caused injuries to one of the tenants. This issue was ignored for months despite repeated reports. Missing door handles in the ensuite room that were only fixed at the very end of our tenancy, nearly a year after being reported. A clogged washing sink drain that took months and relentless follow-up to address. Gross Administrative Negligence When we moved in, we found piles of notices and posts addressed to previous tenants, including critical council and governmental letters. Despite informing Belvoir, they took no action. As a result, we eventually received an eviction notice from the council, mistaking us for the previous tenants. This caused undue stress and significant inconvenience. Belvoir’s response times for maintenance issues were abysmal. We had to send countless emails and follow up repeatedly just to get basic repairs done. Even then, the delays stretched into months, showing their total lack of concern for tenant needs or legal obligations. Upon discussing with others, it became evident that this behavior is not an isolated case. A colleague of ours who previously rented through Belvoir faced the exact same mistreatment and had to escalate the matter to court and the TDS (Tenancy Deposit Scheme), where they won their case. This shows a clear pattern of negligence and exploitation by Belvoir. The property was handed over to us in a deplorable state, contrary to any professional standard of a rental property. Yet, they had the audacity to demand repairs at the end of the tenancy for these very issues. Belvoir Lettings is the epitome of incompetence and exploitation. Their unprofessionalism, negligence, and unethical practices caused significant stress and inconvenience throughout our tenancy. They not only failed to fulfill their basic responsibilities but also actively worked against us when it came to returning our deposit. We would never recommend Belvoir to anyone. Avoid them at all costs unless you’re prepared to endure months of frustration, unsafe living conditions, and a battle to recover your rightful deposit.

Kavya · 2 January 2025

★★★★★ 1/5

Google

Belvoir are the worst company I have ever come across. Firstly when we picked the keys up we entered the property with dirty water in the bath, no shower head, which we didn’t receive till 3 months later and was told to just use the bath to wash hair. The bedrooms were left dusty with broken furniture. When I moved my partners bed away from the wall we found a used adult toy behind it with a dirty sock! (We also asked for a deep clean prior to moving in, which our moving in date was pushed back for plus to remove broken items.) The bed was also broken and wasn’t fixed till over 6 months later and I had to ring up again and again to get it sorted. They also told me they already delivered a new bed to the property which they hadn’t. The kitchen sink is held up by a bucket and sponge and still is when we left the property a year later. There was broken furniture in the kitchen and was told we would have to remove these broken items at our own cost! Our bathroom light had broken and we tried to fix this as we were told it’s tenants responsibility however there was glue covering the screws which meant we couldn’t change it. I sent emails, spoke over the phone and in person and I also logged it onto the fixflo website which is their maintenance platform. I brought this to their attention about 6 months ago and still to this day no one has come out to fix this. We were using our phone torches for the whole 6 months as there isn’t a window in there. Patch paint in the bathroom we were told they were going to sort out and for the whole year we stayed nothing got done. Prior to us moving out I wanted to clarify that we wouldn’t be billed out of our deposit (1.3k) for the bathroom light as we were told many times beforehand that it’s a matter out of our hands and it was logged many months ago. However when we received the email stating claims against our deposit the bathroom light was included. I got on the phone straight away and a man who was on the other end was very patronising and rude. I then asked the speak to the manager and she resolved the issue in a very professional manner. I was told by the manager that it should all be sorted by Friday 16th and money would be in our account by Monday 19th. It’s Monday 19th now and still no money or email sent. The claims made against our deposit was shorten by the manager who agreed that there were some unnecessary claims and we both agreed we would be billed for a light clean and patch paint which shouldn’t cost more then £100 for everything. We were told it would be about £250 and I thought that would be for everything as the Manager said over the phone a rough estimate for everything. However it’s now been brought to my understanding that £250 is just for the light clean!! Plus we are still waiting for a patch paint quote, resulting in a wait for the deposit back a week after we handed the keys in. They can’t even give us a rough estimate of when we will receive it. This is very unprofessional and the communication from Belvoir is awful. I will be taking this further and the Landlord hasn’t responded to our requests for 6 months + but as soon as it comes to the deposit he’s very much interested to getting in contact. This is just the main issues and there has been many more minor problems but overall this is an awful company and will be avoiding them for the foreseeable future.

Caitie · 2 September 2024

★★★★★ 5/5

Google

Ellie was lovely, professional and helpful! When we initially didn’t get the home we wanted, she worked with the seller to find us an alternative property off market. The end-to-end sales process only took two months which I was extremely grateful for. Ellie also helped secure compensation for us when the washing machine included in the contract was accidentally taken. Thanks for all of your help!!

Melissa · 4 February 2025

★★★★★ 1/5

Google

Hi, be careful of this agency. It started when Antony was the manager. They falsely advertised properties. The one I rented was advertised with two parking spots, but when I moved in, I was surprised to find only one. When I reported that the flat was full of the previous tenant's belongings, they ignored it and charged me for the removal of someone else’s property, even though it caused me annoyance throughout my tenancy. In the end, Hannah, the new manager, justified taking my entire deposit by stating that they could no longer do anything as the flat was no longer managed by them! Although none of the inspections had any notes, by the check-out, the entire flat was fixed using my deposit. They even charged a landlord fee that I don’t understand. Bottom line: stay ahead of them. Note all inventory details, check door handles (they will charge you if they’re loose), and door stops (they don’t take good pictures of these). Also, report all non-installed bulbs, as they will be reported as damaged upon your check-out, and take pictures if skirting was not attached. This is especially important for one of the two flats they manage in a building called Leftbank in Spinningfields.

Rehab · 4 June 2024

★★★★★ 5/5

Google

Hi. Finding a property is never easy. I enquired about renting a property with a number of estate agents but had no joy. I was recommended by a friend to contact belvoir. The staff were really helpful and Atty helped every step of the way. I managed to find a 2 bed in linen Quarter which were a really nice apartment. Everything has been such a pleasant and easy process. I would definitely recommend anyone looking for a property to contact belvoir, the experience was made easy and delightful. Thanks Belvoir.

Hiraah · 2 January 2020

★★★★★ 5/5

Google

They had provided an excellent service for us. We rented a 3 BHK property recently and their staff Mr. Ahmar was responsible for that property. He managed everything well between us and the landlord. Everything was provided on time as agreed. Even though there was some confusions regarding the start date, he managed to give it on time. The guys are reponsive to customer emails and calls either. Hope they will maintain the same in future. In short I feel them professional and responsible.

Jiju · 2 January 2020

★★★★★ 5/5

Google

I have to say I was extremely pleased with the service Belvoir provided me during my rental search. I had special circumstances regarding move-in date due to a medical condition and they were very understanding and helpful. In particular, I have to thank both Ahmar Iftikar and Kashif Asif. Ahmar showed me around the flat, was very responsive to my almost daily inquiries and moved on quickly with all needed steps. And Kashif was able to meet my outside his office hours on a weekend, just to make sure I got the keys safely. Although the flat does have a few unexpected issues, I trust that they'll be very helpful in solving any problems I may encounter. I would definitely use Belvoir again in the future and would recommend it to anyone in Manchester :)

Manar · 2 January 2020

★★★★★ 1/5

Google

Giving Belvoir 1 star seems too much.. One of the worst letting companies I have ever come across. The staff were all consistently rude from the day we started with them. We had constant issues and we were always told to put it in an email which was subsequently ignored. Their properties are old, and they do not take steps to help when you have a leak or no hot water. Their furniture is all low quality and breaks easily. They are out to make money off of you. The staff are rude, unhelpful and unprofessional. There were hidden charges in our contract - £120 to make a claim to refute outrageous charges. I would HIGHLY RECOMMEND avoiding Belvoir at all costs!! Worst company, such terrible service, will never let from them ever again. So sad and disappointed with the insanely bad service.

Maya · 2 January 2020

★★★★★ 5/5

Google

I recently moved into a rental property with Hetty McBeath’s help. She has been helpful, kind, and the whole team has done what they could to help me get into a unit quickly! There are a number of works needed for the property but Hetty has been great with organising it all and speaking on my behalf to the landlord. I am always asking questions which Hetty answers promptly. So far I would recommend them and would use them in the future for my next place.

Mallory · 5 February 2024

★★★★★ 5/5

Google

Excellent experience with Hannah at Belvoir MCR! Belvoir have been managing my flat for several years now and have continually ensured the property is well maintained and been very responsive. I recently had a really positive experience with Hannah while handling several changes to the property; she was always responsive and I felt like I was in good hands - Thanks Hannah!! :)

Ashley · 3 November 2024

★★★★★ 5/5

Google

I have been a tenant of Belvoirs for almost 2 years and during that time Mike Boardman has been my Property Manager for the majority of that time. Mike is a breath of fresh air compared to most property managers in most letting agents. He's organised, efficient, responds to queries quickly and is really helpful. I've always found him really easy to get hold of and is dedicated to resolving any issues quickly. Mike is an absolute pleasure to deal with and I'm always confident he will get things done. Even when repairs have needed doing in the property, I've been amazed at how quickly they've been sorted out... I've found it's usually the exact opposite with most letting agents!

Daniella · 2 January 2018

★★★★★ 5/5

Google

Mark Stock at Belvoir was a fantastic help when I moved to Manchester. On the first day I put a deposit down on the property, he was able to take my family and I back to it for a second look straight away, even though he didn't have to go out of his way to do this so quickly. Following this, every query I had he answered quickly and managed to get furniture sorted for me within 24 hours of asking! Mark is a credit to the company, would highly recommend!

Dylan · 2 January 2018

★★★★★ 5/5

Google

To be very honest regarding the service of selling my property. They have been by far the best agent I've ever dealed with. They gave a fair and realistic price and arrange and did all the viewing as I lived far away. They found a buyer and provided my a up date weekly until the sale went through. I can't recommend them enough and was a pleasure working with them.

Dave · 22 December 2024

★★★★★ 1/5

Google

WORST EXPERIENCE EVER. After getting me into the flat, getting their commission, they just disappeared. It's been a month now and i am now trapped in a contract and a flat with no working appliances, broken radiators and furniture. They do not attend to issues raised, do not respond to emails, or even bother to break any other promises any more. I guess my only option is go legally from this point on. In the meantime I thought I should protect others from them! STAY AWAY FROM THEM !!

Dimitri · 5 May 2024

★★★★★ 1/5

Google

If you are selling your property, better stay away from those clowns. They know nothing about properties they sell. They promise to get more details, but they never do. They promise to call back, but they never do. They are unable to even organize a viewing (was calling them 3 times asking for a viewing, they never came back !!!). And I am a cash buyer that is willing to buy a property straightaway. Honestly, I can't remember when was the last time I experienced such pathetic service quality. STAY AWAY FROM THEM!!

Rumcajs · 6 March 2024

★★★★★ 1/5

Google

I WOULD GIVE ZERO STARS IF I COULD! This company is absolutely shocking, in particularly Megan. Sending threatening emails to tenants yet do not have the courtesy of replying to any email correspondence. I will not go into too much detail as I await a formal response however, I doubt I will receive a response any time soon. Always told megan is not in the office and members of staff cover for her however, when I actually explain the complexity of the situation to a different member of staff, I get transferred to her straight away. Agreeing to let out a property without a valid EPC, and electrical certificates. DO NOT USE!

Laura · 1 January 2023

★★★★★ 5/5

Google

So far my experience with Belvoir Manchester Central has been great. Eddie and Megan have been very cooperative and extremely flexible when it's come to securing a rental in Manchester. I was on holiday for the house viewing (The only time the tenant could make), and Eddie was able to answer all questions through my friend's skype call. I was also able to secure the place with Eddie's regular communication - knowing how busy the current Manchester scene is at the moment I was appreciative doing all this abroad. Also, Megan has been helpful when it's come to submitting the application and answering all queries on the phone. Many thanks!

Zach · 1 January 2023

★★★★★ 5/5

Google

Had one day to find an apartment, walked into Belvoir in the morning and met a fantastic employee named Razan. We discussed prices and needs and she found us two places, the same day we went to view them, 16.46 the apartment is ours!! Such wonderful customer service, really care about their clients, super open and honest. Would recommend using them to anyone. Razan was absolutely fantastic!!

Tara · 8 February 2018

★★★★★ 5/5

Google

I went to view The Gateway, shown around by Shaz. Shaz was extremely helpful, answered all my questions and pointed me in the right direction to putting a deposit down. My negotiator, Razaw was also more than helpful. I felt welcomed as soon as I walked in, and she was very good at explaining my next steps to becoming a tenant. Would certainly let with Belvoir again!

Elle · 2 January 2018

★★★★★ 1/5

Google

Despicable immoral company. They rip off BOTH the tenants and landlords. Impossible to speak to a representative unless it's a scenario where they require more money and only then will they allow you to make contact. I actually went into office but they were only interested when they thought I was a new commission, as soon as they know you're not it's the same old story "they will get in touch soon" I'm still waiting for them to get in touch from october and i've tried to make contact MANY times since. For your mental and financial health avoid at all costs. Avoid Avoid AVOID.

Jim · 5 February 2024

★★★★★ 1/5

Google

My experience with Belvoir in Manchester has been a nightmare from day one. I had never needed legal advice in my life until dealing with them, and now I could probably write a dissertation on contract law. … More

Lux · 9 March 2025